- The company has hired its 780th employee to help with a new facility and is experiencing growth, with some employees having been there over 20 years. - An announcement will be made about a new facility and products that will help the company take the number 1 market share spot. - Details were provided on quarterly shipments from various facilities, the order fulfillment process, and sales numbers for different products with the R-9000 being the top seller.

2.  HR: Efficiency throughTraining
 Sales: Through the Roof!
 Fulfillment: Faster Delivery
 CS: Customer Complaints

3.  Although I cannot be
there today, I’m excited
about the good news and
challenges that you’ll be
hearing about.
 The new facility and
product announcements
will bring our company
forward and help us take
the #1 market share spot.

4. Help lower returns on the
R-4000 and win

5.  780 We just hired our 780th employee last week, in
Fulfillment, to handle the new facility.
In fact, some of our employees have been with
us since the very beginning… over 20 years
ago!

6.  Feel more confident in their work
 Deliver work faster
 Close more sales
 Save the company money
 Bottom Line: More $$ in your pocket!

7. President
VP of Marketing
Sales and
Marketing
Customer
Service
Fulfillment Shipping Manufacturing

8.  Nearly 2,000.

9. Reno, NV
Ventura,CA
St Paul, MN
Abilene,TX
Greensboro, NC

10. Ventura
15%
Reno
45%
St Paul
25%
Greensboro
15%
Q2 Shipments

11. Order
Placed
Routed to
Nearest
Facility
Robot
Packing
Human
Review
2-3 Day
Shipping

13. $-
$1,000,000
$2,000,000
$3,000,000
$4,000,000
Acoustica R-1000 R-4000 R-9000 Match
Blaster
Z-Series Z-Series Pro

15.  Successor to our Most Popular Product
 Available in Multiple Colors
 Noise-Cancelling
 Ships Q3
 Touch-CapacitiveVolume
 SRP $129.99

16. What a fantastic way to listen to my
favorite music! And, I look awesome doing
so.These are going on my wish list.
– Rebekah Onsen,
ModernJazz Journal

17. R-9000
• $1,440,000
Z-Series
• $810,000
Match Blaster
• $730,000

18. Us Music Makers
 National
 Product Selection
 Phone + Online Orders
 Since 1975
 West Coast
 Limited Choices
 Online Orders Only
 Since 1989

20.  Total of 154
 Increase from Q1: 60
 59% of Returns from R-4000

21. AllCalls Support Delivery Returns Avg Hold Hang Ups Connect %
Acoustica 43 32 2 8 0:15 12 28%
R-1000 57 42 2 11 1:09 17 30%
R-4000 174 80 3 91 1:11 29 30%
R-9000 57 42 2 11 0:31 17 30%
Match Blaster 41 30 4 8 1:39 12 29%
Z-Series 95 71 7 19 1:06 28 29%
Z-Series Pro 33 24 1 6 0:40 9 27%

22.  ThankYou!
 StartTrainingToday
 Try the R-9500
 Help lower returns on
the R-4000 and
win