The document discusses how new intelligent and open technologies are transforming the financial services industry. It notes forces driving change like changing customer expectations, the threat of disruption, and fast-growing data and mentions how technologies like artificial intelligence, the internet of things, blockchain, and big data are powering this transformation. It advocates that companies embrace data as a natural resource and become data-driven to gain economies of scale and innovation and enable true agile transformation and sustainable finance. The document also provides quotes from leaders of Swiss Re, Allianz, and AXA about partnering with Microsoft to help digitally transform their industries.

1. Patrice Amann
EMEA Financial Services Lead
From Pay & Repair to Connected Ecosystems
powered by Data & AI

2. Changing customer
expectations
Threat of disruption and
disintermediation
Distribution channels
Claims frequency & severity Fast growing data Fraud and cybercrime
Forces at work driving change in Financial Services
accelerating

3. Microsoft // 3
“The electric light did not come from the
continuous improvement of the candle”
Oren Harari

4. New Intelligent and Open Technologies are transforming
Financial Services
Next Best
Action/Offers
Churn Propensity Customer Analytics
Financial Crime
Risk Management
Personalized
Service
Hi, I’m Cortana
Your
Personal Assistant
AI: Cognitive Services &
Conversation as a Platform
Artificial Intelligence HoloLens: Mixed Reality
Conversational apps
with >2 Billion users
Internet of Things
Big Data
Blockchain
Transformational digital ledger
Azure BaaS

5. | Economies of Scale
| Economies of Innovation
| True Agile Transformation
| Sustainable Finance

6. Data as natural resource

7. Your data +
intelligence can
create a positive
with every
decision in the
organization
Becoming a Data-Driven
Organisation

8. Multi-Horizons journey

9. From Pay & Repair to Predict & Prevent … powered Data & AI

10. Microsoft Partners with Leaders to Help Transform Industries
“Swiss Re’s alliance with Microsoft will help accelerate the
digital transformation of the insurance industry, with benefits
across all lines of business. By building digital markets and not
just isolated products, we aim to transform the way businesses
approach the risks they face.”
- Thierry Léger, CEO Swiss Re Life Capital
“Teaming up with Microsoft and leveraging Azure’s secure and
trusted cloud platform will support us in digitalizing the
insurance industry,”
- Christof Mascher, COO and member of the Board of
Management of Allianz SE
“In many countries, the fragmentation, complexity and costs of
health systems are a barrier to access to care. The new
ecosystem of services that we have developed with Microsoft is
a powerful lever to provide customers with access to the best
healthcare solutions”
- Thomas Buberl, CEO AXA

11. Cross-Industry Partnerships
Connected Health Generate insurance revenues
Reduce insurance costs
Understand customer
behaviors and
preferences with
IoT devices
Introduce
usage or demand
based pricing
models
Reduce frequency
and size of
claims
Develop new
business models
with customer
insights
Increase
customer
satisfaction
& loyalty
Connected Car

12. Thank You !!!
Patrice Amann
paamann@microsoft.com
+33 6 64 40 93 57
@patriceamann
http://fr.linkedin.com/in/patriceamann