Personal Information
Organization / Workplace
São Paulo Area, Brazil Brazil
Occupation
Strategy and Service Designer at Day Customer Experience
Industry
Consulting / Advisory
Website
www.dayservicedesign.com
About
Strategy and service designer with background in business management, strategic planning and research, digital strategy, customer service, retail management, and architectural project planning.
Tags
customer experience
service design
strategic planning
experiencia do consumidor
strategy
transformação digital
gestao de negocios
day customer experience
design de servicos
proposta de valor
marcas
branding
value proposition
business model generation
planejamento estratégico
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- Presentations
- Documents
- Infographics
Workshop Inception Enxuta
Mayra de Souza
•
6 years ago
Smart Spending is not Just About The Numbers
accenture
•
7 years ago
Mapping Experiences - Workshop Presentation
Jim Kalbach
•
7 years ago
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
•
10 years ago
Case Study: Starbucks
Angelito Estrada, MBA
•
9 years ago
15 Tips for Compelling Company Updates on LinkedIn
LinkedIn
•
10 years ago
POST-DEMOGRAPHIC IMPERATIVES
TrendWatching
•
8 years ago
What is service design?
Dhyana Scarano
•
9 years ago
Service Design
Edmund Groepl
•
15 years ago
Think Digital - strategy, leadership and capability
Dave Briggs
•
9 years ago
Gamification picture-formula description
Juan J. F. Valera Mariscal
•
9 years ago
Mapping a service
Meld Studios
•
13 years ago
Como Criar Categorias e Tags no Monitoramento de Mídias Sociais
Social Figures
•
10 years ago
SIXSeoul13 Day 3: Change the Game - Uffe Elbaek
Social Innovation Exchange
•
10 years ago
2013 05 BEA - ’Mobile is eating the World’
Benedict Evans
•
11 years ago
[Talk inc] online research
Talk Inc.
•
11 years ago
Mudanças do Consumidor Digital
Talk Inc.
•
11 years ago
Apres rede la cle
Lusia Nicolino
•
11 years ago
A Revolução da Comunicação Memética - Braulio Medina - #smwsp
Braulio Medina 🚀
•
11 years ago
Workshop #SMWSP - Monitoramento para Facebook
Mariana Oliveira
•
11 years ago