Farw

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Farw

  1. 1. ‫ﺍﻟﻤﻨﻮﻓﻴﺔ‬ ‫ﺟﺎﻣﻌﺔ‬ ‫ﺍﻵﺩﺍﺏ‬ ‫ﻛﻠﻴــﺔ‬ ‫ﻭﺍﻟﻤﻌﻠﻮﻣﺎﺕ‬ ‫ﺍﻟﻤﻜﺘﺒﺎﺕ‬ ‫ﻗﺴﻢ‬ ‫ﺍﻟﻤﺎﺠﺴﺘﻴﺭ‬ ‫ﺩﺭﺠﺔ‬ ‫ﻟﻨﻴل‬ ‫ﻤﻘﺩﻤﺔ‬ ‫ﺭﺴﺎﻟﺔ‬ ‫ﺇﻋﺩﺍﺩ‬ ‫ﻓﺭﻭ‬ ‫ﺍﷲ‬ ‫ﻋﺒﺩ‬ ‫ﻤﺤﻤﺩ‬ ‫ﻤﺤﻤﻭﺩ‬ ‫ﺇﺷﺮﺍﻑ‬ ‫ﺃ‬.‫ﺩ‬/‫ﺍﻟﻬﺎﺩﻯ‬ ‫ﻋﺒﺪ‬ ‫ﻓﺘﺤﻰ‬ ‫ﻣﺤﻤﺪ‬ ‫ﺍﻟﻘﺎﻫﺮﺓ‬ ‫ﺟﺎﻣﻌﺔ‬ ‫ﺍﻵﺩﺍﺏ‬ ‫ﺑﻜﻠﻴﺔ‬ ‫ﻭﺍﻟﻤﻌﻠﻮﻣﺎﺕ‬ ‫ﺍﻟﻤﻜﺘﺒﺎﺕ‬ ‫ﺃﺳﺘﺎﺫ‬ ‫ﻣﺸﺎﺭﻙ‬ ‫ﻣﺸﺮﻑ‬ ‫ﺩ‬/‫ﻣﺠﺎﻫﺪ‬ ‫ﺟﻤﺎﻝ‬ ‫ﺃﻣﺎﻧﻰ‬ ‫ﺍﻟﻤﻨﻮﻓﻴﺔ‬ ‫ﺟﺎﻣﻌﺔ‬ ‫ﺍﻵﺩﺍﺏ‬ ‫ﺑﻜﻠﻴﺔ‬ ‫ﻭﺍﻟﻤﻌﻠﻮﻣﺎﺕ‬ ‫ﺍﻟﻤﻜﺘﺒﺎﺕ‬ ‫ﻣﺪﺭﺱ‬ 2009
  2. 2. ‫واﻟﻤﻨﺎﻗﺸﺔ‬ ‫اﻟﺤﻜﻢ‬ ‫ﻟﺠﻨﺔ‬ ‫اﻻﺳﻢ‬‫اﻟﺘﻮﻗﻴﻊ‬ ‫أ‬.‫د‬/‫اﻟﻬﺎدى‬ ‫ﻋﺒﺪ‬ ‫ﻓﺘﺤﻰ‬ ‫ﻣﺤﻤﺪ‬ ‫اﻟﻘﺎهﺮة‬ ‫ﺑﺠﺎﻣﻌﺔ‬ ‫واﻟﻤﻌﻠﻮﻣﺎت‬ ‫اﻟﻤﻜﺘﺒﺎت‬ ‫أﺳﺘﺎذ‬ ‫أ‬.‫د‬/‫ﻣﺤﺠﻮب‬ ‫ﻣﺤﻤﻮد‬ ‫ﺣﺴﻨﺎء‬ ‫واﻟﻤﻌﻠﻮﻣﺎت‬ ‫اﻟﻤﻜﺘﺒﺎت‬ ‫ﻗﺴﻢ‬ ‫ورﺋﻴﺲ‬ ‫أﺳﺘﺎذ‬ ‫اﻟﻌﻠﻴﺎ‬ ‫ﻟﻠﺪراﺳﺎت‬ ‫اﻟﻜﻠﻴﺔ‬ ‫ووآﻴﻞ‬ ‫اﻟﻤﻨﻮﻓﻴﺔ‬ ‫ﺑﺠﺎﻣﻌﺔ‬ ‫واﻟﺒﺤﻮث‬ ‫أ‬.‫د‬/‫اﻟﻐﻠﺒﺎن‬ ‫ﻳﻮﺳﻒ‬ ‫ﺛﺮوت‬ ‫أﺳﺘﺎذ‬‫واﻟﻤﻌﻠﻮﻣﺎت‬ ‫اﻟﻤﻜﺘﺒﺎت‬ ‫ﻗﺴﻢ‬ ‫ورﺋﻴﺲ‬ ‫ﻃﻨﻄﺎ‬ ‫ﺑﺠﺎﻣﻌﺔ‬
  3. 3. ِ‫ﻢ‬‫ِﻴ‬‫ﺣ‬َّ‫ﺮ‬‫اﻟ‬ ِ‫ﻦ‬َ‫ﻤ‬ْ‫ﺣ‬َّ‫ﺮ‬‫اﻟ‬ ‫اﷲ‬ ‫ﺑﺴﻢ‬ "‫ًﺎ‬‫ﻠ‬َ‫ﻤ‬َ‫ﻋ‬ َ‫ﻦ‬َ‫ﺴ‬ْ‫ﺣ‬َ‫أ‬ ْ‫ﻦ‬َ‫ﻣ‬ َ‫ﺮ‬ْ‫ﺟ‬َ‫أ‬ ُ‫ﻊ‬‫ِﻴ‬‫ﻀ‬ُ‫ﻧ‬ ‫َﺎ‬‫ﻟ‬ ‫ﱠﺎ‬‫ﻧ‬ِ‫إ‬ ِ‫ت‬‫َﺎ‬‫ﺤ‬ِ‫ﻟ‬‫ﱠﺎ‬‫ﺼ‬‫اﻟ‬ ‫ُﻮا‬‫ﻠ‬ِ‫ﻤ‬َ‫ﻋ‬َ‫و‬ ‫ُﻮا‬‫ﻨ‬َ‫ﻣ‬‫ﺁ‬ َ‫ﻦ‬‫ِﻳ‬‫ﺬ‬‫ﱠ‬‫ﻟ‬‫ا‬ ‫ﱠ‬‫ن‬ِ‫إ‬" ‫اﻟﻌﻈﻴﻢ‬ ‫اﷲ‬ ‫ﺻﺪق‬ ‫اﻵﻳﺔ‬)30(‫اﻟﻜﻬﻒ‬ ‫ﺳﻮرة‬
  4. 4. ‫ﻭﺘﻘﺩﻴﺭ‬ ‫ﺸﻜﺭ‬ ‫ﻤﺒﺎﺭﻜ‬ ‫ﻜﺜﻴﺭﺍ‬ ‫ﺤﻤﺩﺍ‬ ‫ﺒﻌﺩ‬ ‫ﻭﻤﻥ‬ ‫ﻗﺒل‬ ‫ﻤﻥ‬ ‫ﺍﷲ‬ ‫ﺍﻟﺤﻤﺩ‬ ‫ﺇﻥ‬‫ﺎ‬‫ﻭﻋﻅﻴﻡ‬ ‫ﻭﺠﻬﻪ‬ ‫ﻟﺠﻼل‬ ‫ﻴﻨﺒﻐﻰ‬ ‫ﻜﻤﺎ‬ ‫ﻓﻴﻪ‬ ‫ﻋﻠﻰ‬ ‫ﻭﺍﻟﺴﻼﻡ‬ ‫ﻭﺍﻟﺼﻼﺓ‬ ،‫ﻤﺭﺸﺩﺍ‬ ‫ﻭﻟﻴﺎ‬ ‫ﻟﻪ‬ ‫ﺘﺠﺩ‬ ‫ﻓﻠﻥ‬ ‫ﻴﻀﻠل‬ ‫ﻭﻤﻥ‬ ‫ﺍﻟﻤﻬﺘﺩ‬ ‫ﻓﻬﻭ‬ ‫ﺍﷲ‬ ‫ﻴﻬﺩ‬ ‫ﻤﻥ‬ ،‫ﺴﻠﻁﺎﻨﻪ‬ ‫ﺃﺠﻤﻌﻴﻥ‬ ‫ﻭﺼﺤﺒﻪ‬ ‫ﺁﻟﻪ‬ ‫ﻭﻋﻠﻰ‬ ‫ﻤﺤﻤﺩ‬ ‫ﺴﻴﺩﻨﺎ‬ ‫ﺍﻟﻤﺭﺴﻠﻴﻥ‬ ‫ﺃﺸﺭﻑ‬. ‫ﻋﻠ‬ ‫ﻨﻌﻤﻪ‬ ‫ﻭﺠﺯﻴل‬ ‫ﻓﻀﻠﻪ‬ ‫ﻭﺃﺸﻜﺭ‬ ‫ﺍﷲ‬ ‫ﺃﺤﻤﺩ‬‫ﻰ‬‫ﻹ‬ ‫ﻟﻰ‬ ‫ﻴﺴﺭﻩ‬ ‫ﻤﺎ‬‫ﺍﻟﺼﻌﺎﺏ‬ ‫ﻭﺘﺫﻟﻴل‬ ‫ﺍﻟﺭﺴﺎﻟﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺘﻤﺎﻡ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺒﺈﺠﺭﺍﺀ‬ ‫ﻟﻠﻘﻴﺎﻡ‬. ‫ﺍﻟﺩﻜﺘﻭﺭ‬ ‫ﺍﻷﺴﺘﺎﺫ‬ ‫ﺍﻟﺠﻠﻴل‬ ‫ﺍﻟﻌﺎﻟﻡ‬ ‫ﺇﻟﻰ‬ ‫ﻭﺍﻟﺘﻘﺩﻴﺭ‬ ‫ﺍﻟﺸﻜﺭ‬ ‫ﺒﺨﺎﻟﺹ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﻴﺘﻘﺩﻡ‬/‫ﻋﺒﺩ‬ ‫ﻓﺘﺤﻰ‬ ‫ﻤﺤﻤﺩ‬ ‫ﻤﻥ‬ ‫ﻜﺜﻴﺭ‬ ‫ﻓﻰ‬ ‫ﻭﺼﺒﺭﻩ‬ ‫ﺃﻴﻀﺎ‬ ‫ﺤﻠﻤﻪ‬ ‫ﻤﻥ‬ ‫ﺒل‬ ، ‫ﻭﺠﻬﺩﻩ‬ ‫ﻭﻗﺘﻪ‬ ‫ﻤﻥ‬ ‫ﺍﻟﻜﺜﻴﺭ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﺃﻋﻁﻰ‬ ‫ﻓﻘﺩ‬ ‫؛‬ ‫ﺍﻟﻬﺎﺩﻯ‬ ‫ﻟﺸ‬ ‫ﻭﺇﻨﻪ‬ ، ‫ﺍﻷﺤﻴﺎﻥ‬‫ﻭﺃﺘﻌﻠﻡ‬ ، ‫ﺍﻟﻐﺯﻴﺭ‬ ‫ﻋﻠﻤﻪ‬ ‫ﻤﻥ‬ ‫ﻓﺄﻨﻬل‬ ، ‫ﺍﻟﺠﻠﻴل‬ ‫ﺍﻟﻌﺎﻟﻡ‬ ‫ﻴﺩ‬ ‫ﻋﻠﻰ‬ ‫ﺃﺘﺘﻠﻤﺫ‬ ‫ﺃﻥ‬ ‫ﻟﻰ‬ ‫ﺭﻑ‬ ‫ﺍﻟﺼﺤﺔ‬ ‫ﺒﺘﻤﺎﻡ‬ ‫ﻴﻤﺘﻌﻪ‬ ‫ﺃﻥ‬ ‫ﻭﺠل‬ ‫ﻋﺯ‬ ‫ﺍﷲ‬ ‫ﺃﺩﻋﻭ‬ ‫ﺃﻥ‬ ‫ﺇﻻ‬ ‫ﺍﻟﻤﻘﺎﻡ‬ ‫ﻫﺫﺍ‬ ‫ﻓﻰ‬ ‫ﺃﻤﻠﻙ‬ ‫ﻭﻻ‬ ، ‫ﺍﻟﺭﻓﻴﻊ‬ ‫ﺨﻠﻘﻪ‬ ‫ﻤﻥ‬ ‫ﻭﺠﻤﻴﻊ‬ ‫ﻋﻨﻰ‬ ‫ﻴﺠﺯﻴﻪ‬ ‫ﻭﺃﻥ‬ ، ‫ﻭﺍﻟﻌﺎﻓﻴﺔ‬‫ﺃﺒﻨﺎﺌﻪ‬‫ﺍﻟﺠﺯﺍﺀ‬ ‫ﺨﻴﺭ‬ ‫ﺍﻟﺒﺎﺤﺜﻴﻥ‬. ‫ﻟﻠﺩﻜﺘﻭﺭﻩ‬ ‫ﺍﻟﺸﻜﺭ‬ ‫ﻜل‬ ‫ﻭﺍﻟﺸﻜﺭ‬/‫ﻤﺠﺎ‬ ‫ﺠﻤﺎل‬ ‫ﺃﻤﺎﻨﻰ‬‫ﻭﻤﺎ‬ ‫ﺘﻭﺠﻴﻬﻬﺎ‬ ‫ﻭﺤﺴﻥ‬ ‫ﺼﺩﺭﻫﺎ‬ ‫ﺴﻌﺔ‬ ‫ﻋﻠﻰ‬ ‫ﻫﺩ‬ ‫ﻭﺇﺭﺸﺎﺩ‬ ‫ﻨﺼﺢ‬ ‫ﻓﻰ‬ ‫ﺠﻬﺩ‬ ‫ﻤﻥ‬ ‫ﺒﺫﻟﺘﻪ‬.‫ﺍﻟﺠﺯﺍﺀ‬ ‫ﺨﻴﺭ‬ ‫ﺍﷲ‬ ‫ﻭﻤﻥ‬ ‫ﺍﻟﺸﻜﺭ‬ ‫ﺠﺯﻴل‬ ‫ﻤﻨﻰ‬ ‫ﻓﻠﻬﺎ‬. ‫ﺍﻟﻤﻨﺎﻗﺸﺔ‬ ‫ﻟﺠﻨﺔ‬ ‫ﺃﻋﻀﺎﺀ‬ ‫ﺍﻷﺠﻼﺀ‬ ‫ﺍﻟﺴﺎﺩﺓ‬ ‫ﺇﻟﻰ‬ ‫ﻭﺍﻟﺘﻘﺩﻴﺭ‬ ‫ﺍﻟﺸﻜﺭ‬ ‫ﺒﻭﺍﻓﺭ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﻭﻴﺘﻘﺩﻡ‬ -‫ﺍﻟﺩﻜﺘﻭﺭ‬ ‫ﺍﻷﺴﺘﺎﺫﺓ‬/‫ﻤﺤﺠﻭﺏ‬ ‫ﺤﺴﻨﺎﺀ‬ ‫ﺍﻟﻜ‬ ‫ﻭﻭﻜﻴل‬ ‫ﻭﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺍﻟﻤﻜﺘﺒﺎﺕ‬ ‫ﻗﺴﻡ‬ ‫ﻭﺭﺌﻴﺱ‬ ‫ﺃﺴﺘﺎﺫ‬‫ﺍﻟﻤﻨﻭﻓﻴﺔ‬ ‫ﺒﺠﺎﻤﻌﺔ‬ ‫ﺍﻟﻌﻠﻴﺎ‬ ‫ﻟﻠﺩﺭﺍﺴﺎﺕ‬ ‫ﻠﻴﺔ‬ -‫ﺍﻟﺩﻜﺘﻭﺭ‬ ‫ﺍﻷﺴﺘﺎﺫ‬/‫ﺜﺭﻭﺕ‬‫ﻴﻭﺴﻑ‬‫ﺍﻟﻐﻠﺒﺎﻥ‬ ‫ﻁﻨﻁﺎ‬ ‫ﺒﺠﺎﻤﻌﺔ‬ ‫ﺍﻵﺩﺍﺏ‬ ‫ﺒﻜﻠﻴﺔ‬ ‫ﺍﻟﻤﺴﺎﻋﺩ‬ ‫ﻭﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺍﻟﻤﻜﺘﺒﺎﺕ‬ ‫ﺃﺴﺘﺎﺫ‬. ‫ﺍﻟﻤﺘﻭﺍﻀﻊ‬ ‫ﺍﻟﻌﻤل‬ ‫ﻫﺫﺍ‬ ‫ﻓﻰ‬ ‫ﺍﻟﻘﺼﻭﺭ‬ ‫ﻨﻭﺍﺤﻰ‬ ‫ﺇﺒﺭﺍﺯ‬ ‫ﻓﻰ‬ ‫ﻭﻋﻨﺎﺀ‬ ‫ﺠﻬﺩ‬ ‫ﻤﻥ‬ ‫ﺒﺫﻟﻭﻩ‬ ‫ﻤﺎ‬ ‫ﻋﻠﻰ‬‫؛‬‫ﺒﻪ‬ ‫ﻭﺼﻭﻻ‬ ‫ﺍﻟﺼﻭﺭﺓ‬ ‫ﺇﻟﻰ‬‫ﺘﺤﻴﺔ‬ ‫ﻜل‬ ‫ﻤﻨﻰ‬ ‫ﻓﻠﻬﻡ‬ ، ‫ﺍﻟﻤﺘﻤﻴﺯ‬ ‫ﺍﻟﻌﻠﻤﻰ‬ ‫ﻟﻠﺒﺤﺙ‬ ‫ﺍﻟﻤﻨﺸﻭﺩﺓ‬‫ﻭ‬‫ﻟﺴﻌﺔ‬ ‫ﻭﺘﻘﺩﻴﺭ‬ ‫ﺇﻋﺯﺍﺯ‬ ‫ﻭﺼﺒﺭﻫﻡ‬ ‫ﺼﺩﻭﺭﻫﻡ‬. ‫ﺍﻟﻌﻤل‬ ‫ﻓﻰ‬ ‫ﻟﺯﻤﻼﺌﻰ‬ ‫ﺸﻜﺭﻯ‬ ‫ﺠﺯﻴل‬ ‫ﻋﻥ‬ ‫ﺃﻋﺭﺏ‬ ‫ﺃﻥ‬ ‫ﻴﺴﺭﻨﻰ‬ ‫ﻜﻤﺎ‬‫ﺭﺃﺴﻬﻡ‬ ‫ﻭﻋﻠﻰ‬‫ﺍﻷﺴﺘﺎﺫﻩ‬،‫ﺴﻴﺩ‬ ‫ﺇﻴﻤﺎﻥ‬ ‫ﻭ‬‫ﺍﺴﻤﺎﻋﻴل‬ ‫ﺤﻨﺎﻥ‬‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺒﻤﺭﻜﺯ‬ ‫ﻭﺍﻟﻌﺎﻤﻠﻴﻥ‬‫ﺍﻟﺴﻼﻡ‬ ‫ﻋﺒﺩ‬ ‫ﻭﺍﻟﺩﻜﺘﻭﺭ‬ ،‫ﻤﺤﻤﺩ‬‫ﻫﻴﺌﺔ‬ ‫ﺃﻋﻀﺎﺀ‬ ‫ﻭﻜل‬
  5. 5. ‫ﺒﺎﻟﻤ‬ ‫ﺍﻟﺒﺤﻭﺙ‬‫ﻜﻤﺎ‬ ،‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻭﺙ‬ ‫ﺍﻟﻘﻭﻤﻰ‬ ‫ﺭﻜﺯ‬‫ﺃ‬‫ﺤﻰ‬ّ‫ﺍﻟﻤﺘﻤﻴﺯ‬ ‫ﺍﻟﻌﻠﻤﻰ‬ ‫ﺍﻟﺼﺭﺡ‬ ‫ﺫﻟﻙ‬ ‫ﻭﺍﻟﺫﻯ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺘﻠﻙ‬ ‫ﻹﺠﺭﺍﺀ‬ ‫ﺘﻁﺒﻴﻘﺎ‬ ‫ﻤﻴﺩﺍﻨﻴﺎ‬ ‫ﻜﺎﻥ‬ ‫ﺍﻟﺫﻯ‬‫ﺃ‬‫ﺇﻟﻴﻪ‬ ‫ﺒﺎﻻﻨﺘﻤﺎﺀ‬ ‫ﻋﺘﺯ‬. ‫ﻜ‬‫ﻋﻤﺭﻯ‬ ‫ﺃﺼﺩﻗﺎﺀ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﺸﻜﺭ‬ ‫ﺒﺨﺎﻟﺹ‬ ‫ﺃﺘﻘﺩﻡ‬ ‫ﻤﺎ‬‫ﺍﻟﻔﻘﻰ‬ ‫ﻁﺎﻫﺭ‬ ‫ﻭﺍﻷﺴﺘﺎﺫ‬ ،‫ﻤﻬﺩﻯ‬ ‫ﻤﺤﻤﺩ‬ ‫ﺍﻷﺴﺘﺎﺫ‬، ‫ﺃﺤﻤﺩ‬ ‫ﻤﺎﻫﺭ‬ ‫ﻭﺍﻟﻤﻬﻨﺩﺱ‬‫ﻟﻰ‬ ‫ﻗﺩﻤﻭﻩ‬ ‫ﻟﻤﺎ‬ ‫؛‬‫ﺍﻷﺜﺭ‬ ‫ﻟﻬﺎ‬ ‫ﻜﺎﻥ‬ ‫؛‬ ‫ﻤﺒﺎﺸﺭﺓ‬ ‫ﻭﻏﻴﺭ‬ ‫ﻤﺒﺎﺸﺭﺓ‬ ‫ﻤﺴﺎﻋﺩﺍﺕ‬ ‫ﻤﻥ‬ ‫ﻟﻠﺒﺤﺙ‬ ‫ﺍﻟﺤﺎﻟﻴﺔ‬ ‫ﺍﻟﺼﻭﺭﺓ‬ ‫ﻓﻰ‬. ‫ﻭﻋﺭﻓﺎﻥ‬ ‫ﺸﻜﺭ‬ ‫ﻭﻜﻠﻤﺔ‬ٍ‫ﻭﻓﺎﺀ‬ ‫ﺃﺴﺭﺘﻰ‬ ‫ﺃﻓﺭﺍﺩ‬ ‫ﻟﺠﻤﻴﻊ‬ ‫ﺒﺎﻟﺠﻤﻴل‬ًً‫ﻭﻋﺭﻓﺎﻨﺎ‬‫ﺍﻟﻤﺴﺘﻤﺭ‬ ‫ﺘﺸﺠﻴﻌﻬﻡ‬ ‫ﻋﻠﻰ‬ ‫ﻟﻬﻡ‬ ‫ﺍﻟﻤﺘﻭﺍﺼل‬ ‫ﻭﺩﻋﻤﻬﻡ‬. ‫ﻭﺒﻌﺩ‬‫ﻜﺎﻥ‬ ‫ﻓﻤﺎ‬ ،‫ﺍﷲ‬ ‫ﻓﻤﻥ‬ ‫ﺍﻟﺒﺤﺙ‬ ‫ﻫﺫﺍ‬ ‫ﻓﻰ‬ ‫ﺘﻭﻓﻴﻕ‬ ‫ﻤﻥ‬،‫ﻭﺤﺩﻩ‬ ‫ﷲ‬ ‫ﻓﺎﻟﻜﻤﺎل‬‫ﻤﻥ‬ ‫ﻭﺍﻟﺘﻘﺼﻴﺭ‬ ،‫ﺴﻤﺎﺕ‬ ‫ﺍﻟﺒﺸﺭ‬‫ﺃﻨ‬ ‫ﻭﺤﺴﺒﻰ‬ ،ّ‫ﻰ‬‫ﺃﺠﺭ‬ ‫ﻓﻠﻰ‬ ‫ﺃﺨﻁﺄﺕ‬ ‫ﻓﺈﻥ‬ ،‫ﻭﺍﺠﺘﻬﺩﺕ‬ ‫ﺤﺎﻭﻟﺕ‬‫ﺃﺠﺭﺍﻥ‬ ‫ﻓﻠﻰ‬ ‫ﺃﺼﺒﺕ‬ ‫ﻭﺇﻥ‬ ،. ،،، ‫ﺍﻟﺘﻭﻓﻴﻕ‬ ‫ﻭﻟﻰ‬ ‫ﻭﺍﷲ‬ ‫ﺍﻟﻌﺎﻟﻤﻴﻥ‬ ‫ﺭﺏ‬ ‫ﺍﷲ‬ ‫ﺍﻟﺤﻤﺩ‬ ‫ﺃﻥ‬ ‫ﺩﻋﻭﺍﻨﺎ‬ ‫ﻭﺁﺨﺭ‬ ،، ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﻓﺭﻭ‬ ‫ﺍﷲ‬ ‫ﻋﺒﺩ‬ ‫ﻤﺤﻤﺩ‬ ‫ﻤﺤﻤﻭﺩ‬
  6. 6. ‫أ‬ ‫اﻟﻤﺤﺘﻮﻳﺎت‬ ‫ﻗﺎﺋﻤﺔ‬ ***** ‫اﻟﻤﺤﺘﻮﻳﺎت‬.......................................................................................................‫أ‬-‫ز‬ ‫واﻷﺷﻜﺎل‬ ‫اﻟﺠﺪاول‬...........................................................................................‫ﺣـ‬‫ـ‬-‫ل‬ ‫اﻟﻤﻮﺿﻮع‬‫رﻗﻢ‬‫اﻟﺼﻔﺤﺔ‬ ‫اﻟﻤﻘﺪﻣﺔ‬1–19 ‫اﻷول‬ ‫اﻟﻔﺼﻞ‬ "‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫اﻟﻤﺮآﺰ‬:‫و‬ ‫اﻟﻨﺸﺄة‬‫اﻟﺘﻄﻮر‬" ‫ﺗﻤﻬﻴﺪ‬..............................................................................................................20 ‫أوﻻ‬:‫اﻻﺟﺘﻤﺎﻋﻰ‬ ‫اﻟﻌﻠﻤﻰ‬ ‫اﻟﺒﺤﺚ‬ ‫ﻓﻰ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺧﺪﻣﺎت‬ ‫أهﻤﻴﺔ‬..........................................20 ‫ﺛﺎﻧﻴﺎ‬:‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫ﻟﻠﻤﺮآﺰ‬ ‫اﻟﺘﺎرﻳﺨﻴﺔ‬ ‫اﻟﻨﺸﺄة‬................................23 ‫ﺛﺎﻟﺜﺎ‬:‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫اﻟﻤﺮآﺰ‬ ‫أهﺪاف‬...........................................30 ‫راﺑﻌﺎ‬:‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫ﻟﻠﻤﺮآﺰ‬ ‫اﻟﺘﻨﻈﻴﻤﻰ‬ ‫اﻟﻬﻴﻜﻞ‬.............................30 ‫ﺧﺎﻣﺴﺎ‬:‫اﻟﺘﻰ‬ ‫اﻟﻌﻠﻤﻴﺔ‬ ‫اﻟﺸﻌﺐ‬‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫اﻟﻤﺮآﺰ‬ ‫ﻣﻨﻬﺎ‬ ‫ﻳﺘﻜﻮن‬..........34 ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫واﻟﻔﺌﺎت‬ ‫اﻟﻤﺠﺘﻤﻌﺎت‬ ‫ﺑﺤﻮث‬ ‫ﺷﻌﺒﺔ‬..............................................................34
  7. 7. ‫ب‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫اﻟﺘﻨﻤﻴﺔ‬ ‫وﻗﻮى‬ ‫ﻣﺆﺳﺴﺎت‬ ‫ﺑﺤﻮث‬ ‫ﺷﻌﺒﺔ‬........................................................37 ‫ﺑﺤ‬ ‫ﺷﻌﺒﺔ‬‫اﻟﺠﻨﺎﺋﻴﺔ‬ ‫واﻟﺴﻴﺎﺳﺔ‬ ‫اﻟﺠﺮﻳﻤﺔ‬ ‫ﻮث‬...................................................................41 ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﻤﺸﻜﻼت‬ ‫واﻟﺒﻴﻮﻟﻮﺟﻴﺔ‬ ‫اﻟﻜﻴﻤﻴﺎﺋﻴﺔ‬ ‫اﻟﺠﻮاﻧﺐ‬ ‫ﺑﺤﻮث‬ ‫ﺷﻌﺒﺔ‬..................................43 ‫ﺳﺎدﺳﺎ‬:‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫ﻟﻠﻤﺮآﺰ‬ ‫اﻟﻌﻠﻤﻰ‬ ‫اﻟﻨﺸﺎط‬...............................47 ‫واﻟﺪراﺳﺎت‬ ‫اﻟﺒﺤﻮث‬.............................................................................................47 ‫واﻟﻨﺪوات‬ ‫اﻟﻤﺆﺗﻤﺮات‬ ‫ﻋﻘﺪ‬......................................................................................50 ‫اﻟﺘﺪرﻳﺐ‬............................................................................................................54 ‫اﻟﻨﺸﺮ‬..............................................................................................................57 ‫ﺳﺎﺑﻌﺎ‬:‫و‬ ‫اﻻﺟﺘﻤﺎﻋﻰ‬ ‫اﻟﺒﺤﺚ‬ ‫وﺣﺮآﺔ‬ ‫اﻟﻤﺮآﺰ‬‫ﻣﺼﺮ‬ ‫ﻓﻰ‬ ‫اﻟﺠﻨﺎﺋﻰ‬..........................................64 ‫اﻟﺨﻼﺻﺔ‬...........................................................................................................68 ‫اﻟﺜﺎﻧﻰ‬ ‫اﻟﻔﺼﻞ‬ "‫وإدارات‬ ‫ﺗﻨﻈﻴﻢ‬‫اﻟﻘ‬ ‫اﻟﻤﺮآﺰ‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫ﻮﻣﻰ‬" ‫ﺗﻤﻬﻴﺪ‬...............................................................................................73 ‫أوﻻ‬:‫واﻟﻤﺒﻨﻰ‬ ‫اﻟﻤﻮﻗﻊ‬.........................................................................................73
  8. 8. ‫ج‬ ‫ﺛﺎﻧﻴﺎ‬:‫واﻟﺘﺠﻬﻴﺰات‬ ‫اﻷﺛﺎث‬.....................................................................................81 ‫أ‬-‫اﻟﻤﺠﻤﻮﻋﺎت‬ ‫ﺣﻔﻆ‬ ‫أﺛﺎث‬.....................................................................................81 ‫ب‬-‫اﻟﺘــﺠﻬــﻴـﺰات‬..............................................................................................83 ‫ﺛﺎﻟﺜﺎ‬:‫اﻹدارى‬ ‫اﻟﺘﻨﻈﻴﻢ‬.........................................................................................86 ‫راﺑﻌﺎ‬:‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻓﻰ‬ ‫اﻟﻌﺎﻣﻠﺔ‬ ‫اﻟﻘﻮى‬................................................................89 ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻓﻰ‬ ‫وﻓﺌﺎﺗﻬﻢ‬ ‫اﻟﻌﺎﻣﻠﻴﻦ‬ ‫أﻋﺪاد‬...............................................................89 ‫ﺧﺎﻣﺴﺎ‬:‫اﻟﺘﺪرﻳ‬‫اﻟﻤﻬﻨﻴﺔ‬ ‫واﻟﺘﻨﻤﻴﺔ‬ ‫ﺐ‬...........................................................................95 ‫ﺳﺎدﺳﺎ‬:‫اﻟﻤﻴﺰاﻧﻴﺔ‬...............................................................................................99 ‫اﻟﺨﻼﺻﺔ‬.........................................................................................................101 ‫اﻟﺜﺎﻟﺚ‬ ‫اﻟﻔﺼﻞ‬ "‫اﻟﻤ‬ ‫وﺗﻨﻤﻴﺔ‬ ‫ﺑﻨﺎء‬‫ﻘﺘﻨﻴﺎت‬‫ﺑﻤﺮآﺰ‬‫اﻟﻘ‬ ‫اﻟﻤﺮآﺰ‬ ‫ﻣﻌﻠﻮﻣﺎت‬‫واﻟ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫ﻮﻣﻰ‬‫ﺠﻨﺎﺋﻴﺔ‬" ‫ﺗﻤﻬﻴﺪ‬............................................................................................................107 ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻟﺠﻨﺔ‬........................................................................................107 ‫أوﻻ‬:‫اﻟﻤﻘﺘﻨﻴﺎت‬ ‫وﺗﻨﻤﻴﺔ‬ ‫ﺑﻨﺎء‬................................................................................108
  9. 9. ‫د‬ ‫أ‬-‫اﻟﺘﺰوﻳﺪ‬ ‫ﻃﺮق‬..............................................................................................108 ‫ب‬-‫اﻟﻤﺠﻤﻮﻋﺎت‬ ‫ﺗﻨﻤﻴﺔ‬ ‫ﺳﻴﺎﺳﺔ‬..............................................................................114 ‫ج‬-‫اﻻﺧﺘﻴﺎر‬ ‫أدوات‬...........................................................................................117 ‫د‬-‫ﻟﻠﻤﻘﺘﻨﻴﺎت‬ ‫واﻟﻨﻮﻋﻴﺔ‬ ‫اﻟﻌﺪدﻳﺔ‬ ‫اﻻﺗﺠﺎهﺎت‬...............................................................119 ‫هـ‬-‫واﻟﺘﺠﻠﻴﺪ‬ ‫اﻟﺼﻴﺎﻧﺔ‬........................................................................................132 ‫و‬-‫واﻻﺳﺘﺒﻌﺎد‬ ‫اﻟﺠﺮد‬........................................................................................133 ‫ﺛﺎﻧﻴﺎ‬:‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫اﻟﻤﺮآﺰ‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫اﻟﻔﻨﻴﺔ‬ ‫اﻟﻌﻤﻠﻴﺎت‬..........136 ‫أ‬-‫واﻟﻔﻬﺎرس‬ ‫اﻟﻔﻬﺮﺳﺔ‬......................................................................................136 ‫ب‬-‫اﻟﺘﺼﻨﻴﻒ‬.................................................................................................140 ‫ج‬-‫اﻟﺘﻜﺸﻴﻒ‬..................................................................................................143 ‫د‬-‫اﻵﻟﻴﺔ‬ ‫اﻟﻨﻈﻢ‬.................................................................................................148 ‫اﻟﺨﻼﺻﺔ‬.........................................................................................................150 ‫اﻟﺮاﺑﻊ‬ ‫اﻟﻔﺼﻞ‬ "‫ا‬ ‫ﺧﺪﻣﺎت‬‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫اﻟﻤﺮآﺰ‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫ﻟﻤﻌﻠﻮﻣﺎت‬" ‫ﺗﻤﻬﻴﺪ‬............................................................................................................156
  10. 10. ‫ﻩ‬ ‫أوﻻ‬:‫اﻻﺳﺘﻔﺴﺎرات‬ ‫ﻋﻠﻰ‬ ‫اﻟﺮد‬ ‫ﺧﺪﻣﺔ‬.......................................................................157 ‫ﺛﺎﻧﻴﺎ‬:‫اﻟﺠﺎرﻳﺔ‬ ‫اﻹﺣﺎﻃﺔ‬ ‫ﺧﺪﻣﺔ‬...............................................................................158 ‫ﺛﺎﻟﺜﺎ‬:‫اﻟﺪاﺧﻠﻰ‬ ‫اﻹﻃﻼع‬ ‫ﺧﺪﻣﺔ‬................................................................................159 ‫راﺑﻌﺎ‬:‫واﻻﺳﺘﻨﺴﺎخ‬ ‫اﻟﺘﺼﻮﻳﺮ‬ ‫ﺧﺪﻣﺔ‬........................................................................164 ‫ﺧﺎﻣﺴﺎ‬:‫واﻟﻜﺸﺎﻓﺎت‬ ‫اﻟﺒﺒﻠﻴﻮﺟﺮاﻓﻴﺔ‬ ‫اﻟﻘﻮاﺋﻢ‬ ‫إﻋﺪاد‬ ‫ﺧﺪﻣﺔ‬................................................169 ‫ﺳﺎدﺳﺎ‬:‫اﻹﻋﺎرة‬ ‫ﺧﺪﻣﺔ‬.......................................................................................170 ‫ﺳﺎﺑﻌﺎ‬:‫اﻟﻤﺒﺎﺷﺮ‬ ‫اﻟﺨﻂ‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﺘﺎﺣﺔ‬ ‫اﻟﺒﻴﺎﻧﺎت‬ ‫ﻗﻮاﻋﺪ‬ ‫ﻓﻰ‬ ‫واﻟﺒﺤﺚ‬ ‫اﻹﻧﺘﺮﻧﺖ‬ ‫ﺑﺸﺒﻜﺔ‬ ‫اﻻﺗﺼﺎل‬ ‫ﺧﺪﻣﺔ‬ ON-LINE SEARCH.................................................................................173 ‫اﻟﺨﻼﺻﺔ‬.........................................................................................................175 ‫اﻟﺨﺎﻣﺲ‬ ‫اﻟﻔﺼﻞ‬ "‫اﻟﻤﺴﺘﻔﻴﺪون‬‫اﻟﻘ‬ ‫اﻟﻤﺮآﺰ‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻣﻦ‬‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫ﻮﻣﻰ‬" ‫ﺗﻤﻬﻴﺪ‬............................................................................................................178 ‫أوﻻ‬:‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﺧﺪﻣﺎت‬ ‫ﻣﻦ‬ ‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫ﻓﺌﺎت‬..................................................180 ‫ﺛﺎﻧﻴﺎ‬:‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻣﻦ‬ ‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫إﺣﺼﺎءات‬.....................................................182 ‫ﺛﺎﻟﺜﺎ‬:‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻣﻦ‬ ‫اﻹﻓﺎدة‬ ‫دراﺳﺔ‬................................................................183
  11. 11. ‫و‬ ‫أوﻻ‬:‫واﻟﻤﻬﻨﻴﺔ‬ ‫اﻟﺸﺨﺼﻴﺔ‬ ‫اﻟﺒﻴﺎﻧﺎت‬.........................................................................184 ‫ﺛﺎﻧﻴﺎ‬:‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫ﺗﺮدد‬..........................................................190 ‫ﺛﺎﻟﺜﺎ‬:‫واﻟﺘﺠﻬﻴﺰات‬ ‫واﻟﻤﺒﻨﻰ‬ ‫اﻟﻤﻮﻗﻊ‬........................................................................192 ‫راﺑﻌﺎ‬:‫اﻟﻌﺎﻣﻠﻮن‬...............................................................................................193 ‫ﺧﺎﻣﺴﺎ‬:‫اﻟﻤﺠﻤﻮﻋﺎت‬.........................................................................................195 ‫ﺳﺎدﺳﺎ‬:‫اﻟﻔﻨﻴﺔ‬ ‫اﻟﻨﻈﻢ‬)‫واﻟﺘﺼﻨﻴﻒ‬ ‫اﻟﻔﻬﺮﺳﺔ‬(...........................................................197 ‫ﺳﺎﺑﻌﺎ‬:‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺧﺪﻣﺎت‬.......................................................................197 ‫اﻟﺨﻼﺻﺔ‬.........................................................................................................201 ‫اﻟﺴﺎدس‬ ‫اﻟﻔﺼﻞ‬ "‫ﻟ‬ ‫ﻣﻘﺘﺮح‬ ‫ﺗﺼﻮر‬‫ﺘﻄﻮﻳﺮ‬‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫اﻟﻤﺮآﺰ‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬" ‫ﺗﻤﻬﻴﺪ‬............................................................................................................205 ‫أوﻻ‬:‫اﻹﻧﺘﺮﻧﺖ‬ ‫ﺷﺒﻜﺔ‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻟﻤﺮآﺰ‬ ‫ﻣﻮﻗﻊ‬ ‫إﻧﺸﺎء‬............................................205 ‫ﺛﺎﻧﻴﺎ‬:‫ﺗﺼﻤﻴﻢ‬‫و‬‫اﻟﻨﺺ‬ ‫ﺑﺼﻴﻐﺔ‬ ‫اﻟﻤﺮآﺰ‬ ‫ﺑﻤﻨﺸﻮرات‬ ‫ﺑﻴﺎﻧﺎت‬ ‫ﻗﺎﻋﺪة‬ ‫إﻧﺸﺎء‬‫اﻟﻜﺎﻣﻞ‬)FULL TEXT( ‫اﻹﻧﺘﺮﻧﺖ‬ ‫ﺷﺒﻜﺔ‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻣﻮﻗﻊ‬ ‫ﺧﻼل‬ ‫ﻣﻦ‬ ‫ﺗﺴﻮﻳﻘﻬﺎ‬ ‫ﻋﻠﻰ‬ ‫واﻟﻌﻤﻞ‬.....................225 ‫ﺛﺎﻟﺜﺎ‬:‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﺑﺈدارات‬ ‫اﻵﻟﻰ‬ ‫اﻟﺤﺎﺳﺐ‬ ‫أﺟﻬﺰة‬ ‫ﺑﻴﻦ‬ ‫ﻟﻠﺮﺑﻂ‬ ‫ﺷﺒﻜﺔ‬ ‫إﻧﺸﺎء‬....................240
  12. 12. ‫ز‬ ‫ر‬‫اﺑﻌﺎ‬:‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫اﻟﻤﺮآﺰ‬ ‫ﻣﻌﻠﻮﻣﺎت‬ ‫ﻟﻤﺮآﺰ‬ ‫ﻣﺘﻜﺎﻣﻞ‬ ‫ﺁﻟﻰ‬ ‫ﻧﻈﺎم‬ ‫وﺗﻄﺒﻴﻖ‬ ‫اﺧﺘﻴﺎر‬ ‫واﻟﺠﻨﺎﺋﻴﺔ‬.......................................................................................................243 ‫ﺧﺎﻣﺴﺎ‬:‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫رﻗﻤﻴﺔ‬ ‫ﻣﻜﺘﺒﺔ‬ ‫ﻹﻧﺸﺎء‬ ‫ﻣﻘﺘﺮح‬ ‫ﺗﺼﻮر‬.......................................261 ‫اﻟﺨﻼﺻﺔ‬.........................................................................................................288 ‫اﻟﺨﺎﺗﻤﺔ‬ ‫اﻟﻨﺘﺎﺋﺞ‬..........................................................................................................295 ‫اﻟﺘﻮﺻﻴﺎت‬.......................................................................................................299 ‫اﻟﻤﺮاﺟﻊ‬ ‫ﻗﺎﺋﻤﺔ‬..................................................................................................305 ‫اﻟﻤﻼ‬‫ﺣﻖ‬.........................................................................................................319
  13. 13. ‫ح‬ ‫ﻗﺎﺋﻤﺔ‬‫واﻷﺷﻜﺎل‬ ‫ﺑﺎﻟﺠﺪاول‬ ‫أوﻻ‬:‫اﻟﺠﺪاول‬ ‫اﻟﺠﺪول‬ ‫ﻋﻨﻮان‬‫رﻗﻢ‬‫اﻟﺼﻔﺤﺔ‬ 1-‫اﻟﻤﻜﻮﻧﺔ‬ ‫اﻟﻤﺤﺎور‬‫ﻟﻼﺳﺘﺒﻴﺎن‬................................................................................9 2-‫اﻟﺘﺨﺼﺼ‬ ‫اﻟﻤﺮآﺰﻋﻠﻰ‬ ‫داﺧﻞ‬ ‫اﻟﺒﺤﻮث‬ ‫هﻴﺌﺔ‬ ‫أﻋﻀﺎء‬ ‫ﺗﻮزﻳﻊ‬‫ﺎ‬‫اﻷآﺎدﻳﻤﻴﺔ‬ ‫ت‬‫ﻓﻰ‬‫ﻋﺎم‬2008.......31 3-‫اﻟﻌﻠﻤﻴﺔ‬ ‫اﻟﺮﺗﺐ‬ ‫اﻟﻤﺮآﺰﺣﺴﺐ‬ ‫داﺧﻞ‬ ‫اﻟﺒﺤﻮث‬ ‫هﻴﺌﺔ‬ ‫أﻋﻀﺎء‬ ‫ﺗﻮزﻳﻊ‬‫ﻓﻰ‬‫ﻋﺎم‬2008.................32 4-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫واﻟﻤﺆﻗﺘﺔ‬ ‫اﻟﻤﻌﻴﻨﺔ‬ ‫اﻟﻌﺎﻣﻠﺔ‬ ‫اﻟﻘﻮى‬ ‫أﻋﺪاد‬...........................................90 5-‫اﻟﻌﺎﻣﻠﺔ‬ ‫ﻟﻠﻘﻮى‬ ‫اﻟﻌﻠﻤﻴﺔ‬ ‫اﻟﻤﺴﺘﻮﻳﺎت‬.......................................................................91 6-‫اﻟﻮﻇﻴﻔﻴﺔ‬ ‫ﻟﻠﻤﺴﻤﻴﺎت‬ ‫وﻓﻘﺎ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫اﻟﻌﺎﻣﻠﻴﻦ‬................................................91 7-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫اﻟﻔﻌﻠﻴﻴﻦ‬ ‫اﻟﻌﺎﻣﻠﻴﻦ‬ ‫ﻣﺆهﻼت‬.........................................................92 8-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫اﻟﻌﻠﻴﺎ‬ ‫اﻟﻤﺆهﻼت‬ ‫ﻋﻠﻰ‬ ‫ﻟﻠﺤﺎﺻﻠﻴﻦ‬ ‫اﻟﺪﻗﻴﻘﺔ‬ ‫اﻟﺘﺨﺼﺼﺎت‬.........................93 9-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻓﻰ‬ ‫اﻟﻤﻬﻨﻴﻴﻦ‬ ‫وﻏﻴﺮ‬ ‫اﻟﻤﻬﻨﻴﻴﻦ‬ ‫اﻟﻌﺎﻣﻠﻴﻦ‬ ‫أﻋﺪاد‬.....................................93 10-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫اﻟﻌﺎﻣﻠﻴﻦ‬ ‫ﻧﻮع‬.......................................................................94 11-‫اﻟﻔﻌﻠ‬ ‫اﻟﻌﺎﻣﻠﻴﻦ‬ ‫أﻋﺪاد‬‫ﻴ‬‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﺑﺈدارات‬ ‫ﻴﻦ‬.................................................94 12-‫ا‬ ‫وﻣﺮاآﺰ‬ ‫ﺑﺎﻟﻤﻜﺘﺒﺎت‬ ‫اﻟﻔﻨﻴﺔ‬ ‫اﻟﻌﻤﻠﻴﺎت‬ ‫ﻣﺠﺎل‬ ‫ﻓﻰ‬ ‫اﻟﺪورات‬ ‫أﻧﻮع‬‫ﻟﻤﻌﻠﻮﻣﺎت‬........................96 13-‫اﻵﻟﻰ‬ ‫اﻟﺤﺎﺳﺐ‬ ‫اﺳﺘﺨﺪام‬ ‫ﻣﺠﺎل‬ ‫ﻓﻰ‬ ‫اﻟﺪورات‬ ‫أﻧﻮع‬....................................................97 14-‫اﻟﻌﺎﻣﺔ‬ ‫اﻹدارﻳﺔ‬ ‫اﻟﻤﻬﺎرات‬ ‫ﻣﺠﺎل‬ ‫ﻓﻰ‬ ‫اﻟﺪورات‬ ‫أﻧﻮع‬.................................................97 15-‫ا‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻷوﻋﻴﺔ‬ ‫اﻟﺸﻜﻠﻰ‬ ‫اﻟﺘﻮزﻳﻊ‬‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫داﺧﻞ‬ ‫ﻟﻤﻘﺘﻨﺎﻩ‬..........................120 16-‫اﻟﻤﻘﺘﻨﺎ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻷوﻋﻴﺔ‬ ‫اﻟﻤﻮﺿﻮﻋﻰ‬ ‫اﻟﺘﻮزﻳﻊ‬‫ة‬‫ﺧﻄﺔ‬ ‫ﺣﺴﺐ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫داﺧﻞ‬ ‫ﺣﺘﻰ‬ ‫دﻳﻮى‬ ‫ﺗﺼﻨﻴﻒ‬2008...................................................................................121 17-‫واﻷﺟﻨﺒﻴﺔ‬ ‫اﻟﻌﺮﺑﻴﺔ‬ ‫اﻟﻜﺘﺐ‬ ‫ﻷﻋﺪاد‬ ‫اﻟﻨﺴﺒﻰ‬ ‫اﻟﺘﻮزﻳﻊ‬‫ﻋﺎم‬ ‫ﺣﺘﻰ‬2008.............................122 18-‫ﻋﺎم‬ ‫ﺣﺘﻰ‬ ‫اﻟﻌﺮﺑﻴﺔ‬ ‫ﻟﻠﻜﺘﺐ‬ ‫اﻟﻤﺼﻨﻒ‬ ‫اﻟﺘﻮزﻳﻊ‬2008................................................123 19-‫ﻋﺎم‬ ‫ﺣﺘﻰ‬ ‫اﻷﺟﻨﺒﻴﺔ‬ ‫ﻟﻠﻜﺘﺐ‬ ‫اﻟﻤﺼﻨﻒ‬ ‫اﻟﺘﻮزﻳﻊ‬2008...............................................124 20-‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﺮاﺟﻊ‬ ‫ﻋﻨﺎوﻳﻦ‬ ‫أﻋﺪاد‬‫اﻟﻤﻘﺘﻨﺎ‬ ‫واﻟﻤﺘﺨﺼﺼﺔ‬‫ة‬‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬.....................125
  14. 14. ‫ط‬ 21-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫اﻟﻤﻘﺘﻨﺎﻩ‬ ‫ﻟﻠﻤﺮاﺟﻊ‬ ‫اﻟﻨﻮﻋﻰ‬ ‫اﻟﺘﻮزﻳﻊ‬............................................125 22-‫اﻟﻤﺮاﺟﻊ‬ ‫ﻟﻤﺠﻤﻮﻋﺔ‬ ‫اﻟﻠﻐﻮى‬ ‫اﻟﺘﻮزﻳﻊ‬.................................................................126 23-‫اﻟﻌﻨﺎوﻳ‬ ‫أﻋﺪاد‬‫اﻟﻤﻘﺘﻨﺎ‬ ‫ﻟﻠﺪروﻳﺎت‬ ‫واﻟﻤﺘﻮﻗﻔﺔ‬ ‫اﻟﺠﺎرﻳﺔ‬ ‫ﻦ‬‫ة‬‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬.....................127 24-‫اﻟﻤﻘﺘﻨﺎ‬ ‫ﻟﻠﺪورﻳﺎت‬ ‫اﻟﻠﻐﻮى‬ ‫اﻟﺘﻮزﻳﻊ‬‫ة‬‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬............................................127 25-‫اﻟﻤﻘﺘﻨﺎ‬ ‫ﻟﻠﺪورﻳﺎت‬ ‫اﻟﻤﻮﺿﻮﻋﻰ‬ ‫اﻟﺘﻮزﻳﻊ‬‫ة‬‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬......................................128 26-‫اﻟﻤﻘﺘﻨﺎ‬ ‫ﻟﻠﺮﺳﺎﺋﻞ‬ ‫اﻟﻤﺼﻨﻒ‬ ‫اﻟﺘﻮزﻳﻊ‬‫ة‬‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫داﺧﻞ‬.....................................129 27-‫اﻟﻤﻘﺘﻨﺎ‬ ‫اﻟﺮﺳﺎﺋﻞ‬ ‫ﻟﻤﺠﻤﻮﻋﺔ‬ ‫اﻟﻠﻐﻮى‬ ‫اﻟﺘﻮزﻳﻊ‬‫ة‬‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫داﺧﻞ‬..........................129 28-‫ﺑﺈدارا‬ ‫ﻟﻺﻃﻼع‬ ‫اﻟﻤﺨﺼﺼﺔ‬ ‫اﻟﻤﺴﺎﺣﺎت‬‫اﻟﻴﻮم‬ ‫ﻓﻰ‬ ‫اﻟﺮواد‬ ‫ﻋﺪد‬ ‫وﻣﺘﻮﺳﻂ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ت‬ ‫اﻟﻮاﺣﺪ‬............................................................................................................161 29-‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫ﻧﻈﺮ‬ ‫وﺟﻬﺔ‬ ‫ﻣﻦ‬ ‫وﺣﺪاﺛﺘﻪ‬ ‫وﻋﻤﻘﻪ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻣﻘﺘﻨﻴﺎت‬ ‫ﺷﻤﻮل‬ ‫درﺟﺔ‬.....162 30-‫ﺧﺪﻣﺔ‬ ‫ﺗﻘﺪﻳﻢ‬ ‫أﺛﻨﺎء‬ ‫اﻟﻤﺴﺘﻔﻴﺪون‬ ‫ﻳﻮاﺟﻬﻬﺎ‬ ‫اﻟﺘﻰ‬ ‫اﻟﺼﻌﻮﺑﺎت‬‫اﻟﺪاﺧﻠﻰ‬ ‫اﻹﻃﻼع‬...................164 31-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫اﻟﺘﺼﻮﻳﺮ‬ ‫اﻟﺨﺪﻣﺔ‬ ‫ﻋﻦ‬ ‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫رﺿﺎ‬ ‫ﻣﺪى‬...............................167 32-‫اﻟﺘﺼﻮﻳﺮ‬ ‫ﻋﻨﺪ‬ ‫اﻟﻤﺴﺘﻔﻴﺪون‬ ‫ﻳﻮاﺟﻬﻬﺎ‬ ‫اﻟﺘﻰ‬ ‫اﻟﺼﻌﻮﺑﺎت‬.............................................167 33-‫اﻷوﻋﻴﺔ‬ ‫ﻋﺪد‬‫ﻟﺴﻨﺔ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﺧﺎرج‬ ‫اﻟﻤﻌﺎرة‬2008.....................................172 34-‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫اﻟﻤﺮآﺰ‬ ‫داﺧﻞ‬ ‫ﻣﻦ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻣﻦ‬ ‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫أﻋﺪاد‬....179 35-‫ﺑﺎﻟﻤﺮآﺰ‬ ‫ﻟﻺدارﻳﻴﻦ‬ ‫اﻟﻌﻠﻤﻴﺔ‬ ‫اﻟﺪرﺟﺎت‬.................................................................180 36-‫اﻟﻤﺨﺘﻠﻔﺔ‬ ‫اﻟﻔﺌﺎت‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫أﻋﺪاد‬............................................................181 37-‫ﻋﺎم‬ ‫ﺧﻼل‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫إدارات‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﺘﺮددﻳﻦ‬ ‫ﺑﺈﻋﺪاد‬ ‫ﺷﻬﺮى‬ ‫ﺑﻴﺎن‬2008............182 38-‫ﻵ‬ ‫ﻃﺒﻘﺎ‬ ‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫ﺗﻮزﻳﻊ‬‫ﺣﺼﻠﻮا‬ ‫أآﺎدﻳﻤﻴﺔ‬ ‫درﺟﺔ‬ ‫ﺧﺮ‬‫ﻋﻠﻴﻬﺎ‬...................................185 39-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﺧﺪﻣﺎت‬ ‫ﻣﻦ‬ ‫ﻟﻠﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫اﻟﻌﺎم‬ ‫اﻟﺘﺨﺼﺺ‬......................................186 40-‫ﻋﺎم‬ ‫ﺣﺘﻰ‬ ‫اﻟﻌﻠﻤﻴﺔ‬ ‫اﻟﺮﺗﺐ‬ ‫اﻟﻤﺮآﺰﺣﺴﺐ‬ ‫داﺧﻞ‬ ‫اﻟﺒﺤﻮث‬ ‫هﻴﺌﺔ‬ ‫أﻋﻀﺎء‬ ‫ﺗﻮزﻳﻊ‬2008...........187 41-‫وﻇﺎﺋﻒ‬‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﺧﺪﻣﺎت‬ ‫ﻣﻦ‬ ‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬................................................187 42-‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫إﻟﻴﻬﺎ‬ ‫ﻳﻨﺘﻤﻰ‬ ‫اﻟﺘﻰ‬ ‫واﻟﻤﻬﻨﻴﺔ‬ ‫اﻟﻌﻠﻤﻴﺔ‬ ‫اﻟﺠﻤﻌﻴﺎت‬ ‫أﺳﻤﺎء‬..............................189 43-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫ﺗﺮدد‬ ‫ﻣﺮات‬ ‫ﻋﺪد‬..............................................190 44-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫ﺗﺮدد‬ ‫ﻋﺪم‬ ‫أﺳﺒﺎب‬.............................................191 45-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻋﻠﻰ‬ ‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫ﺗﺮدد‬ ‫أﺳﺒﺎب‬...................................................191 46-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫اﻟﻤﺘﻮاﻓﺮة‬ ‫اﻟﺘﺠﻬﻴﺰات‬ ‫ﻋﻦ‬ ‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫رﺿﺎء‬ ‫ﻣﺪى‬........................193 47-‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫ﻧﻈﺮ‬ ‫وﺟﻬﺔ‬ ‫ﻣﻦ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫اﻟﻌﺎﻣﻠﻴﻦ‬ ‫ﺳﻠﺒﻴﺎت‬...............................194 48-‫اﻟﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫ﻧﻈﺮ‬ ‫وﺟﻬﺔ‬ ‫ﻣﻦ‬ ‫وﺣﺪاﺛﺘﻪ‬ ‫وﻋﻤﻘﻪ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻣﻘﺘﻨﻴﺎت‬ ‫ﺷﻤﻮل‬ ‫درﺟﺔ‬.....195
  15. 15. ‫ي‬ 49-‫اﻟﻨﻮﻋ‬ ‫ﺗﻮاﻓﺮ‬ ‫ﻣﺪى‬‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫اﻟﻤﻘﺘﻨﺎﻩ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻷوﻋﻴﺔ‬ ‫اﻟﻤﺘﻌﺪدة‬ ‫ﻴﺎت‬..............196 50-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻣﻦ‬ ‫اﻟﻤﺴﺘﻔﻴﺪون‬ ‫ﻳﺴﺘﺨﺪﻣﻬﺎ‬ ‫اﻟﺘﻰ‬ ‫اﻹﺗﺎﺣﺔ‬ ‫ﻧﻘﺎط‬...............................197 51-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻣﻦ‬ ‫ﻟﻠﻤﺴﺘﻔﻴﺪﻳﻦ‬ ‫اﻟﻤﺘﺎﺣﺔ‬ ‫اﻟﺨﺪﻣﺎت‬..............................................197 52-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻣﻦ‬ ‫اﻟﻤﺴﺘﻔﻴﺪون‬ ‫إﻟﻴﻬﺎ‬ ‫ﻳﻠﺠﺄ‬ ‫اﻟﺘﻰ‬ ‫اﻷﺧﺮى‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫وﻣﺮاآﺰ‬ ‫اﻟﻤﻜﺘﺒﺎت‬..198 53-‫ﻋﻠﻴﻬﺎ‬ ‫اﻻﻋﺘﻤﺎد‬ ‫ﺗﻢ‬ ‫اﻟﺘﻰ‬ ‫اﻟﻘﻮاﺋﻢ‬ ‫ﺑﻴﻦ‬ ‫ﻣﻘﺎرﻧﺔ‬........................................................247
  16. 16. ‫ك‬ ‫ﺛﺎﻧﻴﺎ‬:‫اﻷﺷﻜﺎل‬ ‫أواﻟﺼﻮرة‬ ‫اﻟﺮﺳﻢ‬ ‫اﺳﻢ‬‫رﻗﻢ‬‫اﻟﺼﻔﺤﺔ‬ 1-‫اﻟﺸﺎﻣﻠﺔ‬ ‫واﻟﺘﻨﻤﻴﺔ‬ ،‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫واﻟﺘﻨﻤﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻰ‬ ‫واﻟﺒﺤﺚ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﻦ‬ ‫آﻞ‬ ‫ﺑﻴﻦ‬ ‫اﻟﻌﻼﻗﺔ‬.20 2-‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫ﻟﻠﻤﺮآﺰ‬ ‫اﻟﺘﻨﻈﻴﻤﻰ‬ ‫اﻟﻬﻴﻜﻞ‬..............................33 3-‫اﻟﻤﻜﻮﻧﺔ‬ ‫اﻟﻌﻨﺎﺻﺮ‬‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻟﻤﺮﻓﻖ‬...........................................................74 4-‫واﻟﺠﻨﺎﺋﻴﺔ‬ ‫اﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫اﻟﻤﺮآﺰ‬ ‫ﻣﻮﻗﻊ‬..........................................76 5-‫اﻟﺠﻨﺎﺋﻴﺔ‬ ‫ﻟﻠﺒﺤﻮث‬ ‫اﻟﻘﻮﻣﻰ‬ ‫اﻟﻤﺮآﺰ‬ ‫داﺧﻞ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫إدارات‬ ‫ﻣﻮاﻗﻊ‬....................77 6-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻟﻤﺮآﺰ‬ ‫اﻹدارى‬ ‫اﻟﻬﻴﻜﻞ‬.............................................................87 7-‫ﺑﻤﺮآﺰ‬ ‫اﻟﺒﻄﺎﻗﻰ‬ ‫ﺑﺎﻟﻔﻬﺮس‬ ‫اﻟﻌﺮﺑﻴﺔ‬ ‫اﻟﺒﻄﺎﻗﺎت‬ ‫ﻹﺣﺪى‬ ‫ﻧﻤﻮذج‬‫اﻟﻤﻌﻠﻮﻣﺎت‬......................139 8-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﺑﻤﺮآﺰ‬ ‫اﻟﺒﻄﺎﻗﻰ‬ ‫ﺑﺎﻟﻔﻬﺮس‬ ‫اﻷﺟﻨﺒﻴﺔ‬ ‫اﻟﺒﻄﺎﻗﺎت‬ ‫ﻹﺣﺪى‬ ‫ﻧﻤﻮذج‬.....................139 10-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻟﻤﺮآﺰ‬ ‫اﻟﺮﻳﺌﺴﻴﺔ‬ ‫اﻟﺼﻔﺤﺔ‬......................................................208 11-‫اﻟﻤﻌﻠ‬ ‫ﻣﺮآﺰ‬ ‫ﻋﻦ‬ ‫ﻟﻤﺤﺔ‬ ‫ﺻﻔﺤﺔ‬‫ﻮﻣﺎت‬.......................................................209 12-‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﺧﺪﻣﺎت‬ ‫ﺻﻔﺤﺔ‬...........................................................211 13-‫اﻟﻤﺮآﺰ‬ ‫ﺑﻴﺎﻧﺎت‬ ‫ﻗﻮاﻋﺪ‬ ‫ﺻﻔﺤﺔ‬..............................................................212 14-‫اﻟﻤﺼﺮﻳﺔ‬ ‫اﻟﺘﺸﺮﻳﻌﺎت‬ ‫ﺑﻴﺎﻧﺎت‬ ‫ﻗﺎﻋﺪة‬ ‫ﺻﻔﺤﺔ‬................................................213 15-‫أﺑﻴﺴﻜﻮ‬ ‫ﺑﻴﺎﻧﺎت‬ ‫ﺻﻔﺤﺔ‬EBESCO.....................................................214 16-‫اﻵﻟﻰ‬ ‫اﻟﻤﻌﻠﻮﻣﺎت‬ ‫ﻣﺮآﺰ‬ ‫ﻓﻬﺮس‬ ‫ﺻﻔﺤﺔ‬.....................................................215 17-‫اﻟﺪورﻳﺔ‬ ‫اﻹﺻﺪارات‬ ‫ﺻﻔﺤﺔ‬................................................................216 18-‫اﻹﺻﺪارات‬ ‫أﺣﺪث‬ ‫ﺻﻔﺤﺔ‬..................................................................217 19-‫اﻟﻤﻮاﻗﻊ‬ ‫دﻟﻴﻞ‬ ‫ﺻﻔﺤﺔ‬.......................................................................219 20-‫اﻟﺒﺎﺣﺜﻴﻦ‬ ‫ﻣﻨﺘﺪى‬ ‫ﺻﻔﺤﺔ‬....................................................................221 21-‫ﺑﻨﺎ‬ ‫اﺗﺼﻞ‬ ‫ﺻﻔﺤﺔ‬...........................................................................222 22-‫اﻟﻤﺮآﺰ‬ ‫وﻧﺪوات‬ ‫ﻣﺆﺗﻤﺮات‬ ‫ﺻﻔﺤﺔ‬..........................................................223 23-‫واﻟﻨﺪوات‬ ‫ﻟﻠﻤﺆﺗﻤﺮات‬ ‫اﻟﺤﻰ‬ ‫اﻟﻌﺮض‬ ‫ﺻﻔﺤﺔ‬................................................224 24-‫اﻟﺒﻴﺎﻧﺎت‬ ‫ﺑﻘﺎﻋﺪة‬ ‫اﻟﺒﺤﺚ‬ ‫ﺻﻔﺤﺔ‬.............................................................231 25-‫اﻟﺒﻴﺎﻧﺎت‬ ‫ﻗﺎﻋﺪة‬ ‫ﺑﺤﺚ‬ ‫ﻧﺘﺎﺋﺞ‬ ‫ﺻﻔﺤﺔ‬ ‫ﺷﻜﻞ‬...................................................232
  17. 17. ‫ل‬ 26-‫اﻟ‬ ‫ﺻﻔﺤﺔ‬‫اﻟﺒﺤﺚ‬ ‫ﻟﻨﺘﺎﺋﺞ‬ ‫اﻟﻤﻔﺼﻞ‬ ‫ﺒﻴﺎن‬.......................................................233 27-‫اﻟﺒﺤﺚ‬ ‫ﻟﻨﺘﻴﺠﺔ‬ ‫اﻟﻤﺴﺘﺨﻠﺺ‬ ‫ﺻﻔﺤﺔ‬.........................................................234 28-‫اﻟﺒﻴﺎﻧﺎت‬ ‫ﻗﺎﻋﺪة‬ ‫ﻟﻨﺘﺎﺋﺞ‬ ‫اﻟﻜﺎﻣﻞ‬ ‫اﻟﻨﺺ‬ ‫ﺻﻔﺤﺔ‬................................................235 29–‫اﻟﺮﻗﻤﻴﺔ‬ ‫اﻟﻤﺠﻤﻮﻋﺎت‬ ‫ﺑﻨﺎء‬ ‫ﻃﺮق‬...........................................................265 30–‫اﻹﻟﻜﺘﺮوﻧﻴﺔ‬ ‫ﺑﺎﻟﻤﻜﺘﺒﺔ‬ ‫اﻟﻌﻤﻞ‬ ‫ﻟﻔﺮﻳﻖ‬ ‫اﻟﻤﻘﺘﺮح‬ ‫اﻟﺘﻨﻈﻴﻤﻰ‬ ‫اﻟﻬﻴﻜﻞ‬..............................276 31–‫ﺧﺪﻣﺔ‬ ‫أﻳﻘﻮﻧﺎت‬ ‫أﺷﻜﺎل‬RSS...............................................................285
  18. 18. ‫ﺍﻟﻤﻘﺩﻤﺔ‬
  19. 19. ‫ﺗﻤﻬﻴﺪ‬: ‫ﻓـﻲ‬ ‫ﻭﻭﻀﻌﻬﺎ‬ ‫ﻤﻨﻬﺎ‬ ‫ﺍﻹﻓﺎﺩﺓ‬ ‫ﻭﺘﻴﺴﻴﺭ‬ ‫ﻭﺍﺨﺘﺯﺍﻨﻬﺎ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫ﺍﻟﺤﺼﻭل‬ ‫ﻭﻜﻴﻔﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻗﻀﻴﺔ‬ ‫ﺃﺼﺒﺤﺕ‬ ‫ﺍﻟﺘﻨﻤﻴﺔ‬ ‫ﻭﻗﻁﺎﻋﺎﺕ‬ ‫ﻤﺅﺴﺴﺎﺕ‬ ‫ﻓﻲ‬ ‫ﻭﺍﻟﻌﺎﻤﻠﻴﻥ‬ ‫ﻭﺍﻟﺩﺍﺭﺴﻴﻥ‬ ‫ﺍﻟﺒﺎﺤﺜﻴﻥ‬ ‫ﺨﺩﻤﺔ‬‫ﻭﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﺍﻻﻗﺘﺼﺎﺩﻴﺔ‬‫ﻤﻥ‬ ‫ﺍﻟﺠﻭﻫﺭﻴﺔ‬ ‫ﺍﻟﻘﻀﺎﻴﺎ‬‫؛‬‫ﻭ‬ ،‫ﻭﺍﻟﺒﺸﺭﻴﺔ‬ ‫ﺍﻟﻁﺒﻴﻌﻴﺔ‬ ‫ﺍﻷﺨﺭﻯ‬ ‫ﺍﻟﺜﺭﻭﺍﺕ‬ ‫ﺘﻤﺎﺜل‬ ‫ﻭﻁﻨﻴﺔ‬ ‫ﺜﺭﻭﺓ‬ ‫ﺘﺸﻜل‬ ‫ﻷﻨﻬﺎ‬‫ﺃﺼﺒﺤﺕ‬ ‫ﺍﻟﻤﺠﺘﻤـﻊ‬ ‫ﺇﻟـﻰ‬ ‫ﻭﺍﻻﻨﺘﻘﺎل‬ ‫ﺍﻟﺜﻘﺎﻓﻲ‬ ‫ﻭﺍﻟﺘﻁﻭﺭ‬ ‫ﺍﻟﻌﻠﻤﻲ‬ ‫ﺍﻟﺘﻘﺩﻡ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻔﺎﻋل‬ ‫ﻭﺩﻭﺭﻫﺎ‬ ‫ﻤﻜﺎﻨﺘﻬﺎ‬ ‫ﻟﻬﺎ‬ ‫ﻭﺠﻭﺩﻫـﺎ‬ ‫ﻭﺃﻤـﺎﻜﻥ‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻤـﺼﺎﺩﺭ‬ ‫ﻟﺘﺤﺩﻴﺩ‬ ‫ﺍﻟﻌﻠﻤﻴﺔ‬ ‫ﺍﻟﺨﻁﻁ‬ ‫ﻭﻀﻊ‬ ‫ﺃﺤﺴﻥ‬ ‫ﻤﺎ‬ ‫ﺇﺫﺍ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺘﻲ‬ ‫ﻤﺅﺴﺴﺎﺕ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﻭﺘﻨﻅﻴﻤﻬﺎ‬ ‫ﻭﺠﻤﻌﻬﺎ‬‫ﻭﻤﺭﺍﻜﺯ‬‫ﺘﻘﻨﻴـﺎﺕ‬ ‫ﺒﺄﺤـﺩﺙ‬ ‫ﻤـﺯﻭﺩﺓ‬ ‫ﻤﺘﻁـﻭﺭﺓ‬ ‫ﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻭﺍﻻ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬‫ﺘﻘﻨﻴـﺎﺕ‬ ‫ﻤـﻊ‬ ‫ﺍﻟﺘﻌﺎﻤـل‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻘﺎﺩﺭﺓ‬ ‫ﺍﻟﻤﺘﺨﺼﺼﺔ‬ ‫ﺍﻟﻤﺅﻫﻠﺔ‬ ‫ﺍﻟﺒﺸﺭﻴﺔ‬ ‫ﻭﺍﻟﻘﻭﻯ‬ ‫ﺘﺼﺎل‬ ‫ﻭﺃﻫـﺩﺍﻑ‬ ‫ﻭﺍﻟﻤﻌﺭﻓـﺔ‬ ‫ﺍﻟﻌﻠﻡ‬ ‫ﺤﻘﻭل‬ ‫ﻓﻲ‬ ‫ﻭﺃﻫﻤﻴﺘﻬﺎ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻘﻴﻤﺔ‬ ‫ﻭﺍﻟﻤﺩﺭﻜﺔ‬ ،‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺨﺩﻤﺎﺕ‬ ‫ﺍﻟﻘﻭﻤﻴﺔ‬ ‫ﺍﻟﺘﻨﻤﻴﺔ‬‫ﻭ‬ ،‫ﻫـﻲ‬ ‫ﻭﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺍﻟﺘﻘﻨﻲ‬ ‫ﺍﻟﻌﻠﻤﻲ‬ ‫ﻟﻠﺘﻘﺩﻡ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺍﻟﺩﻋﺎﻤﺔ‬ ‫ﺍﻟﻌﻠﻤﻲ‬ ‫ﺍﻟﺒﺤﺙ‬ ‫ﻴﻌﺩ‬ ‫ﻷ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺍﻟﺭﻜﻴﺯﺓ‬‫ﺒﺤﺜﻲ‬ ‫ﻨﺸﺎﻁ‬ ‫ﻱ‬‫ﻭﺘﻌ‬ ،‫ﺩ‬‫ﺍﻟﻤﻌﻠﻭﻤ‬ ‫ﻤﺭﺍﻜﺯ‬‫ﺘـﺴ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﺭﺌﻴﺴﻴﺔ‬ ‫ﺍﻟﻘﻁﺎﻋﺎﺕ‬ ‫ﻤﻥ‬ ‫ﺎﺕ‬‫ﻬﻡ‬ ‫ﻭﺴـﺎﺌل‬ ‫ﻤـﻥ‬ ‫ﻟﻠﺒـﺎﺤﺜﻴﻥ‬ ‫ﻤﺎﺘﻭﻓﺭﻩ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﻭﺫﻟﻙ‬ ‫ﺍﻟﻤﺠﺘﻤﻊ‬ ‫ﻓﻰ‬ ‫ﻭﺍﻟﺜﻘﺎﻓﻰ‬ ‫ﺍﻟﻌﻠﻤﻰ‬ ‫ﺍﻟﺘﻘﺩﻡ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﻓﻰ‬ ‫ﻭﺍﻟﺜﻘـﺎﻓﻰ‬ ‫ﻭﺍﻟﺘﻘﻨـﻰ‬ ‫ﺍﻟﻌﻠﻤﻰ‬ ‫ﺍﻟﺘﻁﻭﺭ‬ ‫ﻤﻭﺍﻜﺒﺔ‬ ‫ﻋﻠﻰ‬ ‫ﺘﺴﺎﻋﺩ‬ ‫ﺘﺴﻬﻴﻼﺕ‬ ‫ﻤﻥ‬ ‫ﺘﻘﺩﻤﻪ‬ ‫ﻭﻤﺎ‬ ‫ﺍﻟﻤﻌﺭﻓﺔ‬،‫ﺤﺘـﻰ‬ ‫ﺃﺴﺎ‬ ‫ﻤﺭﺘﻜﺯﺍ‬ ‫ﺍﻟﻤﺠﺎل‬ ‫ﻫﺫﺍ‬ ‫ﺃﺼﺒﺢ‬‫ﻭﺘﻌـ‬ ،‫ﺍﻟـﺒﻼﺩ‬ ‫ﻓﻰ‬ ‫ﻭﺍﻟﻔﻜﺭﻯ‬ ‫ﺍﻟﺤﻀﺎﺭﻯ‬ ‫ﻭﺍﻟﺘﻁﻭﺭ‬ ‫ﺍﻟﺘﻘﺩﻡ‬ ‫ﻟﻘﻴﺎﺱ‬ ‫ﺴﻴﺎ‬‫ﺩ‬ ‫ﻭﻤﺭﻜـﺯ‬ ‫ﺍﻟﻤﺘﺨﺼـﺼﺔ‬ ‫ﺍﻟﻤﻜﺘﺒـﺎﺕ‬ ‫ﺒـﻴﻥ‬ ‫ﻓﺎﻟﻔﺭﻕ‬ ‫ﺍﻟﻤﺘﺨﺼﺼﺔ‬ ‫ﻟﻠﻤﻜﺘﺒﺎﺕ‬ ‫ﺍﻤﺘﺩﺍﺩﺍ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﺍﻜﺯ‬ ‫ﻫﻭ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬"‫ﻓﺭﻕ‬‫ﺍﻟﻌﻤل‬ ‫ﻨﻭﻉ‬ ‫ﻓﻰ‬ ‫ﻭﻟﻴﺱ‬ ‫ﺍﻟﺩﺭﺠﺔ‬ ‫ﻓﻰ‬"‫ﻓﻰ‬ ‫ﺘﻜﻤﻥ‬ ‫ﺍﻟﺩﺭﺠﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺃﻥ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﻭﻴﺭﻯ‬ ‫ﺍﻟﻤﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﺍﺤﺘﻴﺎﺠﺎﺕ‬ ‫ﻭﺘﻠﺒﻴﺔ‬ ‫ﻭﻜﻔﺎﺀﺓ‬ ‫ﺴﺭﻋﺔ‬‫ﻨﻭﻋﻴـﺔ‬ ‫ﻴﺘﻁﻠـﺏ‬ ‫ﻭﻫـﺫﺍ‬ ‫ﺍﻟﻤﺘﺨﺼﺼﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﻥ‬ ‫ﻴﻠﻰ‬ ‫ﻤﺎ‬ ‫ﻋﻠﻰ‬ ‫ﺘﻌﺘﻤﺩ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﻤﺘﺨﺼﺼﺔ‬ ‫ﺍﻟﺨﺩﻤﺎﺕ‬ ‫ﻤﻥ‬ ‫ﺠﺩﻴﺩﺓ‬: 1–‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﺍﻫﺘﻤﺎﻡ‬ ‫ﻤﺠﺎل‬ ‫ﻓﻰ‬ ‫ﺍﻟﻤﻭﻀﻭﻋﻴﻴﻥ‬ ‫ﺍﻟﻤﺘﺨﺼﺼﻴﻥ‬ ‫ﻤﻥ‬ ‫ﻤﺠﻤﻭﻋﺔ‬. 2–‫ﻭ‬ ‫ﺘﻘﻠﻴﺩﻴﺔ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺼﺎﺩﺭ‬‫ﺸﺒﻪ‬‫ﻏﻴﺭ‬ ‫ﺍﻟﻤﺼﺎﺩﺭ‬ ‫ﺇﻟﻰ‬ ‫ﺇﻀﺎﻓﺔ‬ ،‫ﺘﻘﻠﻴﺩﻴﺔ‬‫ﺍﻟ‬‫ﺘﻘﻠﻴﺩﻴﺔ‬. 3–‫ﻭﺤﻔﻅﻬﺎ‬ ‫ﺍﻟﻤﺼﺎﺩﺭ‬ ‫ﻫﺫﻩ‬ ‫ﻭﺘﻨﻅﻴﻡ‬ ‫ﺘﺤﻠﻴل‬‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﺍﺴـﺘﺭﺠﺎﻉ‬ ‫ﺨﻼﻟـﻪ‬ ‫ﻤـﻥ‬ ‫ﻴﻤﻜـﻥ‬ ‫ﺒﺄﺴﻠﻭﺏ‬ ،‫ﺍﻟﻌﻠﻤﻴـﺔ‬ ‫ﻭﺍﻟﻤﺭﺍﺠﻌـﺎﺕ‬ ،‫ﺍﻟﻤﺴﺘﺨﻠـﺼﺎﺕ‬ ‫ﻭﻨﺸﺭﺍﺕ‬ ،‫ﺍﻟﻜﺸﺎﻓﺎﺕ‬ ‫ﻜﺈﺼﺩﺍﺭ‬ ‫ﻤﺠﻬﺯ‬ ‫ﺸﻜل‬ ‫ﻓﻰ‬ ‫ﺍﻟﻤﺭﻏﻭﺒﺔ‬ ‫ﻭﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺍﻻﺘﺼﺎل‬ ‫ﺘﻜﻨﻭﻟﻭﺠﻴﺎ‬ ‫ﻤﻥ‬ ‫ﻴﺘﻭﻓﺭ‬ ‫ﻤﺎ‬ ‫ﻜﻠﻪ‬ ‫ﺫﻟﻙ‬ ‫ﻓﻰ‬ ‫ﻤﺴﺘﺨﺩﻤﻴﻥ‬. 4–‫ﺍﻟﺘـﺼﻭ‬ ‫ﺨـﺩﻤﺎﺕ‬ ‫ﺇﻟـﻰ‬ ‫ﺇﻀﺎﻓﺔ‬ ،‫ﺍﻟﻤﺴﺘﻔﻴﺩ‬ ‫ﻟﻐﺔ‬ ‫ﺒﻐﻴﺭ‬ ‫ﻜﺎﻨﺕ‬ ‫ﺇﺫﺍ‬ ‫ﻤﺭﻏﻭﺒﺔ‬ ‫ﻤﻌﻠﻭﻤﺔ‬ ‫ﺃﻴﺔ‬ ‫ﺘﺭﺠﻤﺔ‬،‫ﻴﺭ‬ ‫ﻟﺘﻴﺴ‬ ‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﺍﻟﺨﺩﻤﺎﺕ‬ ‫ﻤﻥ‬ ‫ﺫﻟﻙ‬ ‫ﻭﻏﻴﺭ‬‫ﻴ‬‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﻥ‬ ‫ﺍﻹﻓﺎﺩﺓ‬ ‫ﺭ‬. ‫ﻭﺘﻌ‬‫ﺩ‬‫ﻗـﺩﺭﺓ‬ ‫ﺘﻌﻜﺱ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﻤﺭﺁﺓ‬ ‫ﻫﻰ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﻤﺭﺍﻜﺯ‬ ‫ﺍﻟﻤﻜﺘﺒﺎﺕ‬ ‫ﺘﻘﺩﻤﻬﺎ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺨﺩﻤﺎﺕ‬ ‫ﻓﺸﻠﻪ‬ ‫ﺃﻭ‬ ‫ﺍﻟﻤﺭﻓﻕ‬ ‫ﻨﺠﺎﺡ‬ ‫ﺩﻟﻴل‬ ‫ﺃﻨﻬﺎ‬ ‫ﺃﻯ‬ ‫ﺍﻟﻤﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﻓﻰ‬ ‫ﺍﻟﺘﺄﺜﻴﺭ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬،‫ﺍﻟﺨـﺩﻤﺎﺕ‬ ‫ﻫﺫﻩ‬ ‫ﻭﺘﻌﺘﻤﺩ‬ 1
  20. 20. ،‫ﻋﻠﻴﻬﺎ‬ ‫ﺍﻟﻘﺎﺌﻤﻴﻥ‬ ‫ﻜﻔﺎﺀﺓ‬ ‫ﻋﻠﻰ‬‫ﺘﻘـﻭﻡ‬ ‫ﺃﻥ‬ ‫ﻟﻬﺎ‬ ‫ﻻﺒﺩ‬ ‫ﺃﻫﺩﺍﻓﻬﺎ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﻤﺭﺍﻜﺯ‬ ‫ﺍﻟﻤﻜﺘﺒﺎﺕ‬ ‫ﺘﺤﻘﻕ‬ ‫ﻭﻟﻜﻰ‬ ‫ﻭﻫـﻰ‬ ،‫ﺘﻠﻴﻬـﺎ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺒﺎﻟﻭﻅﻴﻔﺔ‬ ‫ﻤﻨﻬﺎ‬ ‫ﻜل‬ ‫ﺘﺭﺘﺒﻁ‬ ‫ﻤﺘﺘﺎﺒﻌﺔ‬ ‫ﻭﻅﺎﺌﻑ‬ ‫ﺜﻼﺙ‬ ‫ﺘﻭﺠﺩ‬ ‫ﺤﻴﺙ‬ ،‫ﻭﻅﺎﺌﻑ‬ ‫ﺒﻌﺩﺓ‬" : ‫ﻭﺍﻻﻗﺘﻨﺎﺀ‬ ‫ﺍﻻﺨﺘﻴﺎﺭ‬"‫ﻭ‬"‫ﺍﻟﻔﻨﻰ‬ ‫ﻭﺍﻟﺘﻨﻅﻴﻡ‬ ‫ﺍﻟﺘﺤﻠﻴل‬"‫ﻭ‬"‫ﻭﺍﻻﺴﺘﺭﺠﺎﻉ‬ ‫ﺍﻟﺨﺩﻤﺔ‬. " ‫ﻭﻤﺴﺘ‬ ‫ﺃﻨﻭﺍﻋﻬﺎ‬ ‫ﺒﻜل‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺨﺩﻤﺎﺕ‬ ‫ﺇﻥ‬‫ﺍﻟﻤﺤـﺼﻠﺔ‬ ‫ﻫـﻰ‬ ‫ﻭﺇﻨﻤـﺎ‬ ‫ﻓﺭﺍﻍ‬ ‫ﻤﻥ‬ ‫ﺘﺄﺘﻰ‬ ‫ﻻ‬ ‫ﺃﺩﺍﺌﻬﺎ‬ ‫ﻭﻴﺎﺕ‬ ‫ﻜﺜ‬ ‫ﻟﻤﻜﻭﻨﺎﺕ‬ ‫ﺍﻟﻨﻬﺎﺌﻴﺔ‬‫ﺃﻭ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﺎﻡ‬ ‫ﻓﻰ‬ ‫ﺘﺩﺨل‬ ‫ﻴﺭﺓ‬‫ﻭﻤﻨﻬﺎ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﺍﻜﺯ‬:- 1-‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻟﺴﻴﺎﺴﺎﺕ‬. 2-‫ﻤﺎﺩﻴﺔ‬ ‫ﺇﻤﻜﺎﻨﺎﺕ‬ ‫ﻤﻥ‬ ‫ﺘﻭﻓﺭﻩ‬ ‫ﻭﻤﺎ‬ ‫ﺍﻟﻤﻴﺯﺍﻨﻴﺎﺕ‬. 3-‫ﺍﻟﻤﻘﺘﻨﺎﻩ‬ ‫ﺍﻟﻤﻭﺍﺩ‬ ‫ﻤﺠﻤﻭﻋﺎﺕ‬. 4-‫ﺘﻁﺒﻴﻘﻬﺎ‬ ‫ﻭﻤﺴﺘﻭﻯ‬ ‫ﺍﻟﺘﻜﻨﻭﻟﻭﺠﻴﺎ‬. 5-‫ﺍ‬ ‫ﺍﻟﻘﻭﻯ‬‫ﻜﻔﺎﺀﺘﻬﺎ‬ ‫ﻭﻤﺩﻯ‬ ‫ﻟﻌﺎﻤﻠﺔ‬. 6-‫ﻭﺘﻨﻭﻋﻬﺎ‬ ‫ﺃﺩﺍﺌﻬﺎ‬ ‫ﻭﻤﺴﺘﻭﻴﺎﺕ‬ ‫ﺍﻟﺨﺩﻤﺎﺕ‬. 7-‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺇﻟﻰ‬ ‫ﻭﺤﺎﺠﺎﺘﻬﻡ‬ ‫ﺍﻟﻤﺴﺘﻔﻴﺩﻭﻥ‬. ‫ﺍﻟﺘﻐﻴﺭ‬ ‫ﻟﻤﻭﺍﺠﻬﺔ‬ ‫ﺇﻟﻴﻪ‬ ‫ﺤﺎﺠﺔ‬ ‫ﻓﻰ‬ ‫ﻓﻨﺤﻥ‬ ،‫ﺃﻓﻀل‬ ‫ﻟﺤﻴﺎﺓ‬ ‫ﻟﻠﺘﺨﻁﻴﻁ‬ ‫ﺍﻟﻌﻠﻤﻰ‬ ‫ﺍﻟﺒﺤﺙ‬ ‫ﺇﻟﻰ‬ ‫ﺤﺎﺠﺔ‬ ‫ﻓﻰ‬ ‫ﺃﻨﻨﺎ‬ ‫ﻜﻤﺎ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻰ‬.‫ﺍﻟﺘﻐﻴﻴﺭ‬ ‫ﻭﻤﻊ‬ ،‫ﻨﻭﺍﺤﻴﻪ‬ ‫ﻤﺨﺘﻠﻑ‬ ‫ﻓﻰ‬ ‫ﺴﺭﻴﻌﺔ‬ ‫ﺘﻐﻴﻴﺭﺍﺕ‬ ‫ﻴﺸﻬﺩ‬ ‫ﺍﻟﻴﻭﻡ‬ ‫ﻓﻤﺠﺘﻤﻌﻨﺎ‬‫ﺍﻟـﺴﺭﻴﻌﺔ‬ ‫ﺍﺕ‬ ‫ﺍﻟﻤﺸﻜﻼﺕ‬ ‫ﺘﺯﺩﺍﺩ‬‫ﻤﻥ‬ ‫ﻭﻻﺒﺩ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬‫ﺇ‬‫ﻓـﻰ‬ ‫ﺍﻟﻤﺠﺘﻤـﻊ‬ ‫ﻴﺘﻌﺜﺭ‬ ‫ﻻ‬ ‫ﺤﺘﻰ‬ ‫ﺍﻟﻤﺸﻜﻼﺕ‬ ‫ﻟﻬﺫﻩ‬ ‫ﺤﻠﻭل‬ ‫ﻴﺠﺎﺩ‬ ‫ﺫﻟﻙ‬ ‫ﺇﻟﻰ‬ ‫ﻭﻭﺴﻴﻠﺘﻨﺎ‬ ،‫ﺇﻟﻴﻬﺎ‬ ‫ﻴﺴﻌﻰ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﻐﺎﻴﺔ‬ ‫ﺒﻠﻭﻍ‬ ‫ﻋﻥ‬ ‫ﻴﺘﺄﺨﺭ‬ ‫ﻭﻻ‬ ‫ﺴﻴﺭﻩ‬‫ﺍﻟﺒﺤﻭﺙ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻻﻋﺘﻤﺎﺩ‬ ‫ﻫﻰ‬ ‫ﺃﺤﺴﻥ‬ ‫ﻭﻭﻀﻊ‬ ‫ﺒﺎﻟﻤﺸﻜﻼﺕ‬ ‫ﺍﻟﺘﻨﺒﺅ‬ ‫ﻴﻤﻜﻥ‬ ‫ﻁﺭﻴﻘﻬﺎ‬ ‫ﻓﻌﻥ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬‫ﻟﻤﻭﺍﺠﻬ‬ ‫ﺍﻟﺤﻠﻭل‬‫ﻭﺍﻟ‬ ‫ﺘﻬﺎ‬،‫ﻋﻠﻴﻬﺎ‬ ‫ﺘﻐﻠﺏ‬ ‫ﻭﺍﻟﺤﻘﻴ‬‫ﺍﻵﻥ‬ ‫ﺃﺼﺒﺢ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻰ‬ ‫ﺍﻟﺒﺤﺙ‬ ‫ﺃﻥ‬ ‫ﻘﺔ‬‫ﺍﻟﻤﺘﻘﺩﻤـﺔ‬ ‫ﺍﻟﻤﺠﺘﻤﻌـﺎﺕ‬ ‫ﺤﻴـﺎﺓ‬ ‫ﻓـﻰ‬ ‫ﻜﺒﻴﺭﺍ‬ ‫ﺩﻭﺭﺍ‬ ‫ﻴﻠﻌﺏ‬ ‫ﻭﺍﻟﻨﺎﻤﻴﺔ‬. ‫ﺍﻟﺘﻁﻭﺭﺍﺕ‬ ‫ﻴﻌﻜﺱ‬ ‫ﻤﻠﺤﻭﻅﺎ‬ ‫ﻨﺸﺎﻁﺎ‬ ‫ﻤﺼﺭ‬ ‫ﻓﻰ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻭﺙ‬ ‫ﺍﻟﻘﻭﻤﻲ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻭﻴﺸﻬﺩ‬ ‫ﻭﺸﻜﻠﺕ‬ ‫ﺸﺎﻤﻠﺔ‬ ‫ﺤﻀﺎﺭﻴﺔ‬ ‫ﻨﻘﻠﻪ‬ ‫ﻨﻘﻠﺘﻪ‬ ‫ﻭﺍﻟﺘﻰ‬ ‫ﺍﻷﻭﺴﻁ‬ ‫ﻭﺍﻟﺸﺭﻕ‬ ‫ﻤﺼﺭ‬ ‫ﻓﻰ‬ ‫ﺘﺤﻘﻘﺕ‬ ‫ﺍﻟﺘﻰ‬‫ﺒـﺎﺭﺯﺓ‬ ‫ﻋﻼﻤﺔ‬ ‫ﻤﺼﺭ‬ ‫ﺘﺎﺭﻴﺦ‬ ‫ﻓﻰ‬،‫ﻴﻌ‬ ‫ﺤﻴﺙ‬‫ﺩ‬‫ﺍﻟـﺼﺭﻭﺡ‬ ‫ﺃﻫـﻡ‬ ‫ﺃﺤـﺩ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻭﺙ‬ ‫ﺍﻟﻘﻭﻤﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻋﺎﻡ‬ ‫ﻨﺸﺄﺘﻪ‬ ‫ﻓﻤﻨﺫ‬ ‫ﺍﻷﻭﺴﻁ‬ ‫ﻭﺍﻟﺸﺭﻕ‬ ‫ﻤﺼﺭ‬ ‫ﻓﻰ‬ ‫ﺍﻷﻜﺎﺩﻴﻤﻴﺔ‬1955‫ﻜﻴـﺎﻥ‬ ‫ﺫﺍﺕ‬ ‫ﻋﺎﻤـﺔ‬ ‫ﻜﻬﻴﺌﻪ‬ ‫ﻭﺇﻋﻼﻨﻪ‬ ‫ﻤﺴﺘﻘل‬،‫ﻻ‬‫ﺃﻭل‬ ‫ﻤﻥ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻴﺯﺍل‬‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻜﺎﻓﺔ‬ ‫ﻋﻠﻰ‬ ‫ﻟﻠﺤﺼﻭل‬ ‫ﺍﻟﻤﺼﺎﺩﺭ‬ ‫ﻭﺃﻫﻡ‬‫ﻭﺃﻫﻤﻬﺎ‬‫ﺘﺘﻨﺎﻭل‬ ‫ﺍﻟﺘﻰ‬ ‫ﻤﻨﻬـﺎ‬ ‫ﻴﻌـﺎﻨﻰ‬ ‫ﺍﻟﺘـﻰ‬ ‫ﻭﺍﻟﻤﺸﺎﻜل‬ ‫ﺍﻟﻤﺠﺘﻤﻊ‬ ‫ﻤﻘﻭﻤﺎﺕ‬ ‫ﺒﺴﺎﺌﺭ‬ ‫ﺍﻟﻤﺘﺼﻠﺔ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﺍﻟﻤﺴﺎﺌل‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﺼﻨﺎﻉ‬ ‫ﻭﻜﺫﻟﻙ‬ ‫ﻭﺍﻷﺴﺎﺘﺫﺓ‬ ‫ﺍﻟﺒﺎﺤﺜﻴﻥ‬ ‫ﻟﻜل‬ ‫ﺍﻟﻘﺒﻠﺔ‬ ‫ﻴﺠﻌﻠﻪ‬ ‫ﻤﻤﺎ‬ ‫ﺍﻟﻤﺼﺭﻯ‬ ‫ﺍﻟﻤﺠﺘﻤﻊ‬،‫ﻫـﺫﺍ‬ ‫ﻜﺎﻥ‬ ‫ﻭﻗﺩ‬ 2
  21. 21. ‫ﻭﺇﺩﺍﺭﺘﻬﺎ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻅﻡ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﺒﻬﺩﻑ‬ ‫ﺒﺩﺍﺨﻠﻪ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻹﻨﺸﺎﺀ‬ ‫ﻤﺒﺎﺸﺭﺍ‬ ‫ﺴﺒﺒﺎ‬،‫ﺒ‬ ‫ﻭﻴﻘﻭﻡ‬‫ﺎ‬‫ﻨﺘﻘﺎ‬‫ﺀ‬ ‫ﻭﺍﻟﺒﻴﺎﻨـﺎﺕ‬ ‫ﻭﺍﻷﺒﺤﺎﺙ‬ ‫ﻭﺍﻟﺩﺭﺍﺴﺎﺕ‬ ‫ﻭﺍﻟﻭﺜﺎﺌﻕ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺘﻭﻓﻴﺭ‬ ‫ﻭﺘﺨﺯﻴﻥ‬ ‫ﻭﻤﻌﺎﻟﺠﺔ‬ ‫ﻭﺘﺤﻠﻴل‬ ‫ﻭﺘﺠﻤﻴﻊ‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻤﺠـﺎل‬ ‫ﻓﻰ‬ ‫ﺍﻟﻘﺭﺍﺭ‬ ‫ﻭﺃﺼﺤﺎﺏ‬ ‫ﻭﺍﻟﺒﺎﺤﺜﻴﻥ‬ ‫ﻟﻠﻤﻬﺘﻤﻴﻥ‬ ‫ﻭﺍﻟﻀﺭﻭﺭﻴﺔ‬ ‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﻭﺍﻹﺤﺼﺎﺌﻴﺎﺕ‬ ‫ﺍﻟﻤﻌﺭﻓﻰ‬ ‫ﺍﻟﻭﻋﻰ‬ ‫ﻨﺸﺭ‬ ‫ﻓﻰ‬ ‫ﻭﺍﻟﻤﺴﺎﻫﻤﺔ‬ ‫ﻭﺍﻟﻘﺎﻨﻭﻥ‬ ‫ﻭﺍﻹﻋﻼﻡ‬ ‫ﻭﺍﻟﺜﻘﺎﻗﻴﺔ‬ ‫ﻭﺍﻟﺴﻴﺎﺴﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻭﺍﻟﺸﺌﻭﻥ‬ ‫ﻭ‬‫ﻟﺴﻴﺎﺴﺎﺕ‬ ‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﺍﻷﺴﺱ‬ ‫ﻭﻀﻊ‬ ‫ﻓﻰ‬ ‫ﻭﺍﻟﻤﺸﺎﺭﻜﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺘﻰ‬‫ﺍ‬‫ﻓـﻰ‬ ‫ﻭﺍﻟﻤـﺴﺎﻫﻤﺔ‬ ‫ﺭﺸﻴﺩﺓ‬ ‫ﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﺍﻟـﻭﻁﻥ‬ ‫ﻓـﻰ‬ ‫ﻟﻠﺘﻨﻤﻴـﺔ‬ ‫ﺸﺎﻤﻠﺔ‬ ‫ﺼﻴﻐﺔ‬ ‫ﻹﻴﺠﺎﺩ‬ ‫ﺴﻠﻴﻡ‬ ‫ﻋﻠﻤﻰ‬ ‫ﺃﺴﺎﺱ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺴﻴﺎﺴﺎﺕ‬ ‫ﻫﺫﻩ‬ ‫ﺼﻨﻊ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﻋﺎﻡ‬ ‫ﺒﺸﻜل‬ ‫ﺍﻟﻌﺭﺒﻰ‬. ‫ﺯﻴـﺎﺩﺓ‬ ‫ﺒﻬـﺩﻑ‬ ‫ﻭﺍﻷﺒﺤﺎﺙ‬ ‫ﺍﻟﺩﺭﺍﺴﺎﺕ‬ ‫ﻭﺘﺸﺠﻴﻊ‬ ‫ﻭﺘﻁﻭﻴﺭ‬ ‫ﺘﻭﻓﻴﺭ‬ ‫ﺇﻟﻰ‬ ‫ﻴﻬﺩﻑ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﺃﻥ‬ ‫ﻜﻤﺎ‬ ‫ﺍﻟﻤ‬‫ﻁﺭﻴﻕ‬ ‫ﻋﻥ‬ ‫ﺍﻟﻤﺨﺘﻠﻔﺔ‬ ‫ﺍﻹﻨﺴﺎﻨﻴﺔ‬ ‫ﻌﺎﺭﻑ‬: 1-‫ﺍﻟﻭﺴـﺎﺌل‬ ‫ﻭﺘﻬﻴﺌـﺔ‬ ‫ﻭﺍﻷﻜﺎﺩﻴﻤﻴﺔ‬ ‫ﺍﻟﻌﻠﻤﻴﺔ‬ ‫ﺍﻟﻤﺴﺘﻭﻴﺎﺕ‬ ‫ﻤﺨﺘﻠﻑ‬ ‫ﻋﻠﻰ‬ ‫ﻭﺍﻟﺩﺍﺭﺴﻴﻥ‬ ‫ﺍﻟﺒﺎﺤﺜﻴﻥ‬ ‫ﺘﺸﺠﻴﻊ‬ ‫ﺍﻟﻘـﻭﻤﻰ‬ ‫ﺍﻟﻤﺭﻜـﺯ‬ ‫ﺩﺍﺨـل‬ ‫ﻤـﻥ‬ ‫ﺴﻭﺍﺀ‬ ‫ﻭﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻟﻠﺒﺤﺙ‬ ‫ﻟﻠﻤﺘﻔﺭﻏﻴﻥ‬ ‫ﺍﻟﻼﺯﻤﺔ‬ ‫ﻭﺍﻹﻤﻜﺎﻨﺎﺕ‬‫ﻟﻠﺒﺤـﻭﺙ‬ ‫ﺃﻭ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬‫ﺨﺎﺭﺠﻪ‬. 2-‫ﻭﺘﻁﻭ‬ ‫ﺍﻟﻌﻠﻤﻰ‬ ‫ﺍﻟﺒﺤﺙ‬ ‫ﺤﺭﻜﺔ‬ ‫ﺩﻋﻡ‬‫ﻴ‬‫ﺭﻫﺎ‬‫ﺒﻤﺠﺎل‬ ‫ﺍﻟﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﻤﺨﺘﻠﻑ‬ ‫ﻓﻰ‬ ‫ﻋﻠﻤﻴﺔ‬ ‫ﺃﺴﺱ‬ ‫ﻋﻠﻰ‬ ‫ﺍ‬‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻭﺙ‬ ‫ﺍﻟﻘﻭﻤﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻫﺘﻤﺎﻡ‬. 3-‫ﻭﺘﻭﺜﻴﻘﻬﺎ‬ ‫ﻭﻓﺭﺯﻫﺎ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺘﺠﻤﻴﻊ‬ ‫ﻁﺭﻴﻕ‬ ‫ﻋﻥ‬ ‫ﺍﻟﺒﻴﺎﻨﺎﺕ‬ ‫ﻗﻭﺍﻋﺩ‬ ‫ﺘﺤﺩﻴﺙ‬ ‫ﻓﻲ‬ ‫ﻭﺍﻻﺴﺘﻤﺭﺍﺭ‬ ‫ﺍﻟﺒﻨﺎﺀ‬ ‫ﻟﻠﻤﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﻭﺇﺘﺎﺤﺘﻬﺎ‬ ‫ﺇﻟﻜﺘﺭﻭﻨﻴﺔ‬ ‫ﺃﺩﻭﺍﺕ‬ ‫ﻋﻠﻰ‬ ‫ﻭﺘﻌﺒﺌﺘﻬﺎ‬. 4-‫ﻭ‬ ‫ﺍﻟﺩﻭﺭﺍﺕ‬ ‫ﺘﻨﻅﻴﻡ‬‫ﺒﻤـﺎﻫﻭ‬ ‫ﻭﺍﻟﺘﻁـﻭﻴﺭ‬ ‫ﻭﺍﻟﺘﻌﺭﻴﻑ‬ ‫ﺍﻟﺘﺩﺭﻴﺏ‬ ‫ﻓﻰ‬ ‫ﻭﺍﻟﻤﺴﺎﻫﻤﺔ‬ ‫ﻭﺍﻟﻤﺅﺘﻤﺭﺍﺕ‬ ‫ﺍﻟﻨﺩﻭﺍﺕ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﺍﻟﻌﻠﻭﻡ‬ ‫ﻤﺠﺎل‬ ‫ﻓﻰ‬ ‫ﺠﺩﻴﺩ‬. 5-‫ﻭﺍﻟﺨﺒ‬ ‫ﺍﻟﺒﺎﺤﺜﻴﻥ‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﻌﻤل‬ ‫ﻭﺘﻨﺴﻴﻕ‬ ‫ﻭﺍﻟﺨﺒﺭﺍﺕ‬ ‫ﺍﻟﺒﺤﻭﺙ‬ ‫ﺘﺒﺎﺩل‬‫ﻤﺨﺘﻠـﻑ‬ ‫ﻓـﻰ‬ ‫ﺍﻟﻤﺘﺨﺼﺼﻴﻥ‬ ‫ﺭﺍﺀ‬ ‫ﺍﻟﻤﺠﺎﻻﺕ‬. ‫ﺃﻭﻻ‬:‫ﺍﻟﺪﺭﺍﺳﺔ‬ ‫ﺃﻫﻤﻴﺔ‬: ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﺃﻫﻤﻴﺔ‬ ‫ﻤﻥ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺃﻫﻤﻴﺔ‬ ‫ﺘﻨﺒﻊ‬‫ﺘﻘﺩﻴﻡ‬ ‫ﻤﻥ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫ﻭﻤﺎﻴﺘﺭﺘﺏ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﺤل‬‫ﺍ‬‫ﺘﻔﻴﺩ‬ ‫ﻗﺘﺭﺤﺎﺕ‬ ‫ﻤﺩﻯ‬ ‫ﻋﻠﻰ‬ ‫ﺨﺩﻤﺎﺘﻪ‬ ‫ﺘﻘﺩﻴﻡ‬ ‫ﻓﻰ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﺍﻜﺯ‬ ‫ﻤﻥ‬ ‫ﻤﺭﻜﺯ‬ ‫ﺃﻯ‬ ‫ﻨﺠﺎﺡ‬ ‫ﻴﺘﻭﻗﻑ‬ ‫ﺤﻴﺙ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﻓﻰ‬ ‫ﺍﻟﻤﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﻻﺤﺘﻴﺎﺠﺎﺕ‬ ‫ﺍﺴﺘﺠﺎﺒﺘﻪ‬ ‫ﻤﺩﻯ‬ ‫ﻭﻋﻠﻰ‬ ‫ﺃﺠﻠﻬﺎ‬ ‫ﻤﻥ‬ ‫ﺃﻨﺸﻰﺀ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺒﺎﻷﻫﺩﺍﻑ‬ ‫ﺍﻟﻭﻓﺎﺀ‬ ‫ﻋﻠﻰ‬ ‫ﻗﺩﺭﺘﻪ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﻥ‬،‫ﻭ‬ ‫ﻭﻓﺎﻋﻠﻴﺔ‬ ‫ﺒﻜﻔﺎﺀﺓ‬ ‫ﻭﺘﻠﺒﻴﺘﻬﺎ‬‫ﺍﻟ‬ ‫ﻤﻥ‬ ‫ﻤﻌﻴﻨﺔ‬ ‫ﻟﻔﺌﺎﺕ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺨﺩﻤﺎﺕ‬ ‫ﺘﻘﺩﻴﻡ‬‫ﻤـﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﺍﻟﻤﺘﻭﻗﻌﻴﻥ‬،‫ﺍﻻ‬ ‫ﻫﺫﻩ‬ ‫ﻴﺭﺍﻉ‬ ‫ﻟﻡ‬ ‫ﻓﺈﻥ‬‫ﺃﻫﺩﺍﻓﻪ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﻓﻰ‬ ‫ﺤﺘﻤﺎ‬ ‫ﺴﻴﻔﺸل‬ ‫ﻭﺍﻟﻤﺘﻁﻠﺒﺎﺕ‬ ‫ﺤﺘﻴﺎﺠﺎﺕ‬. 3
  22. 22. ‫ﻟﻬﺎ‬ ‫ﺠﺴﻴﻤﺔ‬ ‫ﻤﺴﺌﻭﻟﻴﺎﺕ‬ ‫ﺍﻷﺨﻴﺭﺓ‬ ‫ﺍﻵﻭﻨﺔ‬ ‫ﻓﻰ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻴﻭﺍﺠﻪ‬‫ﺍ‬‫ﺨﺩﻤﺎﺘـ‬ ‫ﻋﻠﻰ‬ ‫ﻤﺒﺎﺸﺭﺍ‬ ‫ﻨﻌﻜﺎﺱ‬‫ﻪ‬ ‫ﻴﺘﻜﻭﻥ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﻤﺨﺘﻠﻔﺔ‬ ‫ﺍﻹﺩﺍﺭﺍﺕ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﺘﻘﺩﻡ‬ ‫ﺍﻟﺘﻰ‬‫ﺍﻟﺘﻁـﻭﻴﺭ‬ ‫ﻭﺇﻤﻜﺎﻨﻴـﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻤﻨﻬﺎ‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻤﺭﻜـﺯ‬ ‫ﻤﻨﻬﺎ‬ ‫ﻴﺘﻜﻭﻥ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﻤﺨﺘﻠﻔﺔ‬ ‫ﺍﻹﺩﺍﺭﺍﺕ‬ ‫ﻫﺫﻩ‬ ‫ﺒﻴﻥ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺸﺒﻜﺔ‬ ‫ﻭﺇﻨﺸﺎﺀ‬ ‫ﻭﺍﻟﺩﻤﺞ‬ ‫ﻭﺃﻓﻀل‬ ‫ﺃﺴﺭﻉ‬ ‫ﺒﺸﻜل‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺨﺩﻤﺎﺕ‬ ‫ﻟﺘﻘﺩﻴﻡ‬‫ﻴﻌﺩ‬ ‫ﺤﻴﺙ‬ ،‫ﺍﻟﺒﺤـﺙ‬ ‫ﻴﺨـﺩﻡ‬ ‫ﻤﺭﻜﺯﺍ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻤﻥ‬ ‫ﺍﻟﻌﺩﻴﺩ‬ ‫ﻤﻥ‬ ‫ﻴﻘﺩﻤﻪ‬ ‫ﺒﻤﺎ‬ ‫ﺃﻭﺨﺎﺭﺠﻪ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﺩﺍﺨل‬ ‫ﺴﻭﺍﺀ‬ ‫ﺍﻟﻌﻠﻤﻰ‬‫ﺍﺨـﺘﻼﻑ‬ ‫ﻋﻠـﻰ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺼﺎﺩﺭ‬ ‫ﺃﺸﻜﺎﻟﻬﺎ‬،‫ﻋﻠﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﺇﻟﻰ‬ ‫ﻴﻨﻅﺭﻭﻥ‬ ‫ﻓﺎﻟﻐﺎﻟﺒﻴﺔ‬‫ﺃ‬‫ﺍﻟﺘـﻰ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻋﻠﻰ‬ ‫ﻟﻠﺤﺼﻭل‬ ‫ﺍﻟﻁﺒﻴﻌﻰ‬ ‫ﺍﻟﻤﻜﺎﻥ‬ ‫ﻨﻪ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻤﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﺠﻤﻴﻊ‬ ‫ﺘﻨﺎﺴﺏ‬‫ﺍ‬‫ﺍﻻ‬ ‫ﺍﻟﻌﻠـﻭﻡ‬ ‫ﻤﺠـﺎل‬ ‫ﻓـﻰ‬ ‫ﻭﻤﺴﺘﻭﻴﺎﺘﻬﻡ‬ ‫ﺃﻨﻭﺍﻋﻬﻡ‬ ‫ﺨﺘﻼﻑ‬‫ﺠﺘﻤﺎﻋﻴـﺔ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬،‫ﻭﻗﺩ‬‫ﺍ‬‫ﻤﺅﺘﻤﺭﺍ‬ ‫ﻤﻥ‬ ‫ﺒﻪ‬ ‫ﻴﻘﻭﻡ‬ ‫ﻤﺎ‬ ‫ﺒﻔﻀل‬ ‫ﺍﻟﻤﻭﻀﻭﻋﻴﺔ‬ ‫ﺍﻟﻨﻅﺭﺓ‬ ‫ﺘﻠﻙ‬ ‫ﻜﺘﺴﺏ‬‫ﻭﻨﺩﻭ‬ ‫ﺕ‬‫ﻭﺩﻭﺭﺍﺕ‬ ‫ﺍﺕ‬ ‫ﻴﺴ‬ ‫ﻭﻤﺎ‬ ‫ﻭﺃﺒﺤﺎﺙ‬ ‫ﻭﺩﺭﺍﺴﺎﺕ‬‫ﻓـﻰ‬ ‫ﺘﺴﺎﻫﻡ‬ ‫ﺸﺄﻨﻬﺎ‬ ‫ﻤﻥ‬ ‫ﻭﺍﻟﺘﻰ‬ ‫ﺍﻟﻤﺨﺘﻠﻔﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺘﻴﺔ‬ ‫ﺍﻷﻨﺸﻁﺔ‬ ‫ﻤﻥ‬ ‫ﺒﻪ‬ ‫ﻬﻡ‬ ‫ﺍﻟﺒﻼﺩ‬ ‫ﻓﻰ‬ ‫ﻭﺍﻟﻔﻜﺭﻯ‬ ‫ﺍﻟﺤﻀﺎﺭﻯ‬ ‫ﻭﺍﻟﺘﻁﻭﺭ‬ ‫ﺍﻟﺘﻘﺩﻡ‬،‫ﻴﺤـﺴﺩ‬ ‫ﺇﻋﻼﻤـﻰ‬ ‫ﺒﺭﻭﺯ‬ ‫ﻤﻥ‬ ‫ﻋﻠﻴﻪ‬ ‫ﻴﺤﺼل‬ ‫ﻤﺎ‬ ‫ﻭﻜﺫﻟﻙ‬ ‫ﻋﻠﻴ‬‫ﻪ‬،‫ﺍﻟـﻭﻋﻲ‬ ‫ﺒﺎﻟﺘﺎﻟﻲ‬ ‫ﻭﺇﺯﺩﺍﺩ‬ ‫ﺍﻟﺤﺎﻟﺔ‬ ‫ﺩﺭﺍﺴﺔ‬ ‫ﻤﺤﻁ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻗﻴﻤﺔ‬ ‫ﺘﻌﺯﻴﺯ‬ ‫ﺇﻟﻰ‬ ‫ﺃﺩﻯ‬ ‫ﺫﻟﻙ‬ ‫ﻜل‬‫ﺒﺨﺩﻤﺎﺘـﻪ‬ ‫ﻭ‬‫ﺍ‬‫ﻋﻠﻴﻪ‬ ‫ﺍﻹﻗﺒﺎل‬ ‫ﻨﺴﺒﺔ‬ ‫ﺭﺘﻔﻌﺕ‬،‫ﻤﻥ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻬﺎﺌل‬ ‫ﺍﻹﻗﺒﺎل‬ ‫ﻭﻫﺫﺍ‬ ‫ﺍﻟﺠﺴﻴﻤﺔ‬ ‫ﺍﻟﻤﺴﺅﻟﻴﺎﺕ‬ ‫ﺘﻠﻙ‬ ‫ﻭﺃﻤﺎﻡ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺒﺎﺤﺜﻴﻥ‬ ‫ﻗﺒل‬‫ﺍ‬‫ﻭﻤﺴﺘﻭﻴ‬ ‫ﺃﻨﻭﺍﻋﻬﻡ‬ ‫ﺨﺘﻼﻑ‬‫ﺫﺍﺘﻪ‬ ‫ﻓﺭﺽ‬ ‫ﻤﻥ‬ ‫ﻟﻠﻤﺭﻜﺯ‬ ‫ﻤﻨﺎﺹ‬ ‫ﻓﻼ‬ ‫ﺎﺘﻬﻡ‬‫ﻭﺠﻭﺩﻩ‬ ‫ﻭﺇﺜﺒﺎﺕ‬ ‫ﻻ‬ ‫ﺘﻠﺒﻴﺔ‬‫ﺤﺘﻴﺎﺠﺎﺘﻬﻡ‬. ‫ﺛﺎﻧﻴﺎ‬:‫ﺍﻟﺪﺭﺍﺳﺔ‬ ‫ﻣﺸﻜﻠﺔ‬: ‫ﻭﻜﻭﻨ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻫﺫﺍ‬ ‫ﻷﻫﻤﻴﺔ‬ ‫ﻨﻅﺭﺍ‬‫ﻪ‬‫ﻤ‬‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﺍﻜﺯ‬ ‫ﺃﻫﻡ‬ ‫ﻥ‬‫ﺍﻟﻌﻠﻤﻰ‬ ‫ﺍﻟﺒﺤﺙ‬ ‫ﺘﺨﺩﻡ‬ ‫ﺍﻟﺘﻰ‬‫ﻤﺴﺘﻭﻯ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻻ‬ ‫ﺍﻟﻌﻠﻭﻡ‬ ‫ﻤﺠﺎل‬ ‫ﻓﻰ‬ ‫ﺍﻷﻭﺴﻁ‬ ‫ﻭﺍﻟﺸﺭﻕ‬ ‫ﻤﺼﺭ‬‫ﻗﺒل‬ ‫ﻤﻥ‬ ‫ﻴﺩﺭﺱ‬ ‫ﻭﻟﻡ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺠﺘﻤﺎﻋﻴﺔ‬‫ﺍﻟﻜـﺎﻓﻰ‬ ‫ﺒﺎﻟﻌﻤﻕ‬ ‫ﻟﺘﻁﻭﻴﺭﻩ‬‫ﻴﺤﺘﺎﺝ‬ ‫ﻓﺈﻨﻪ‬‫ﺇ‬‫ﻜ‬ ‫ﺍﻟﺒﺎﺤـﺙ‬ ‫ﻟﻌﻤـل‬ ‫ﻭﻨﻅﺭﺍ‬ ،‫ﺠﻭﺍﻨﺒﻪ‬ ‫ﺠﻤﻴﻊ‬ ‫ﺘﺘﻨﺎﻭل‬ ‫ﻤﺘﺄﻨﻴﺔ‬ ‫ﺩﺭﺍﺴﺔ‬ ‫ﻟﻰ‬‫ﺈ‬‫ﺨـﺼﺎﺌﻰ‬ ‫ﺍﻟﺩﺭﺍ‬ ‫ﻤﺤﻁ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻓﻰ‬ ‫ﻭﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﻜﺘﺒﺎﺕ‬‫ﺒﻌـﺽ‬ ‫ﻫﻨـﺎﻙ‬ ‫ﺒـﺄﻥ‬ ‫ﺍﻟﻌﻤﻠﻰ‬ ‫ﺍﻟﻭﺍﻗﻊ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﻓﻠﻤﺱ‬ ‫ﺴﺔ‬ ‫ﻓﻰ‬ ‫ﺍﻟﻤﺘﻤﺜﻠﺔ‬ ‫ﺍﻟﻤﺸﻜﻼﺕ‬: 1–‫ﺍﻟﻌﻠﻤﻰ‬ ‫ﺍﻟﺒﺤﺙ‬ ‫ﻋﻠﻰ‬ ‫ﺒﺎﻟﺴﻠﺏ‬ ‫ﻴﺅﺜﺭ‬ ‫ﻤﻤﺎ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻤﺭﻜﺯ‬ ‫ﺍﻟﺴﻠﺒﻰ‬ ‫ﺍﻷﺩﺍﺀ‬. 2-‫ﺍﻟﺒﻌﺽ‬ ‫ﺒﺒﻌﻀﻬﺎ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﺇﺩﺍﺭﺍﺕ‬ ‫ﺘﺭﺒﻁ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺸﺒﻜﺔ‬ ‫ﻭﺠﻭﺩ‬ ‫ﻋﺩﻡ‬)‫ﺤﻴﺙ‬‫ﺇ‬‫ﻤـﻭﺯﻉ‬ ‫ﻨﻪ‬ ‫ﻟ‬ ‫ﺍﻟﻘﻭﻤﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﺩﺍﺨل‬ ‫ﻤﺘﻔﺭﻗﺔ‬ ‫ﺃﻤﺎﻜﻥ‬ ‫ﺜﻼﺜﺔ‬ ‫ﻋﻠﻰ‬‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻠﺒﺤﻭﺙ‬(‫ﻋـﺩﻡ‬ ‫ﻜﺫﻟﻙ‬‫ﺍ‬‫ﻤﺭﻜـﺯ‬ ‫ﺭﺘﺒـﺎﻁ‬ ‫ﺒ‬ ‫ﻜﻜل‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬‫ﺍﻷﺨﺭﻯ‬ ‫ﺍﻟﺒﺤﺜﻴﺔ‬ ‫ﻭﺍﻟﻤﺭﺍﻜﺯ‬ ‫ﺎﻟﻬﻴﺌﺎﺕ‬. 3–‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻤﻨﻬﺎ‬ ‫ﻴﺘﻜﻭﻥ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻹﺩﺍﺭﺍﺕ‬ ‫ﺩﺍﺨل‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺨﺩﻤﺎﺕ‬ ‫ﺒﻌﺽ‬ ‫ﻓﻰ‬ ‫ﻨﻘﺹ‬ ‫ﻭﺠﻭﺩ‬ ‫ﺨﺩﻤ‬ ‫ﻤﺜل‬ ‫ﺃﻭﺍﻹﻟﻜﺘﺭﻭﻨﻴﺔ‬ ‫ﻤﻨﻬﺎ‬ ‫ﺍﻟﺘﻘﻠﻴﺩﻴﺔ‬ ‫ﺴﻭﺍﺀ‬‫ﺍﻻ‬ ‫ﺍﻟﺒﺙ‬ ‫ﻭﺨﺩﻤﺔ‬ ‫ﺍﻟﺠﺎﺭﻴﺔ‬ ‫ﺍﻹﺤﺎﻁﺔ‬ ‫ﺔ‬‫ﻟﻠﻤﻌﻠﻭﻤﺎ‬ ‫ﻨﺘﻘﺎﺌﻰ‬‫ﺕ‬. 4
  23. 23. 4–‫ﺍﻵ‬ ‫ﺤﺘﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻤﺎﺯﺍل‬‫ﻭﺘﺤﺘﺎﺝ‬ ‫ﺍﻟﻌﺼﺭ‬ ‫ﺘﻁﻭﺭﺍﺕ‬ ‫ﺘﻭﺍﻜﺏ‬ ‫ﻻ‬ ‫ﻭﺍﻟﺘﻰ‬ ‫ﺍﻟﺒﻁﺎﻗﻴﺔ‬ ‫ﺍﻟﻔﻬﺎﺭﺱ‬ ‫ﻴﺴﺘﺨﺩﻡ‬ ‫ﻥ‬ ‫ﻭ‬ ‫ﺍﺴﺘﺒﺩﺍﻟﻬﺎ‬ ‫ﺇﻟﻰ‬‫ﺇ‬‫ﻤﺘﻁﻭﺭ‬ ‫ﺁﻟﻰ‬ ‫ﺒﻨﻅﺎﻡ‬ ‫ﺤﻼﻟﻬﺎ‬. 5–‫ﻤﺭﻜـﺯ‬ ‫ﻤﻨﻬـﺎ‬ ‫ﻴﺘﻜﻭﻥ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻹﺩﺍﺭﺍﺕ‬ ‫ﺩﺍﺨل‬ ‫ﺍﻟﻌﻤل‬ ‫ﺴﻴﺭ‬ ‫ﺘﺤﻜﻡ‬ ‫ﻭﻟﻭﺍﺌﺢ‬ ‫ﻋﺎﻤﺔ‬ ‫ﺴﻴﺎﺴﺔ‬ ‫ﻭﺠﻭﺩ‬ ‫ﻋﺩﻡ‬ ‫ﺇﺩﺍ‬ ‫ﻤﻥ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺒﻜل‬ ‫ﺨﺎﺼﺔ‬ ‫ﺴﻴﺎﺴﺔ‬ ‫ﻭﺠﻭﺩ‬ ‫ﻭﻋﺩﻡ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﺭﺍﺕ‬. 6–‫ﺒﺎ‬ ‫ﻴﻔﻰ‬ ‫ﻤﺘﻜﺎﻤل‬ ‫ﺁﻟﻰ‬ ‫ﻨﻅﺎﻡ‬ ‫ﻭﺠﻭﺩ‬ ‫ﻋﺩﻡ‬‫ﻤﻨﻪ‬ ‫ﺍﻟﻤﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﻭﺍﺤﺘﻴﺎﺠﺎﺕ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﺤﺘﻴﺎﺠﺎﺕ‬. 7–‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺒﻤﺭﻜﺯ‬ ‫ﺍﻹﺩﺍﺭﻯ‬ ‫ﺍﻟﺠﺎﻨﺏ‬ ‫ﻓﻰ‬ ‫ﺍﻟﻭﺍﻀﺢ‬ ‫ﺍﻟﻀﻌﻑ‬. 8-‫ﻋﺩﻡ‬‫ﺍﻟﻤﺨﺘﻠﻔﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺘﻴﺔ‬ ‫ﺨﺩﻤﺎﺘﻪ‬ ‫ﺨﻼﻟﻬﺎ‬ ‫ﻤﻥ‬ ‫ﻴﻘﺩﻡ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺒﻤﺭﻜﺯ‬ ‫ﺨﺎﺼﺔ‬ ‫ﺼﻔﺤﺎﺕ‬ ‫ﻭﺠﻭﺩ‬. 9-‫ﺒﻴﺎﻨﺎﺕ‬ ‫ﻗﺎﻋﺩﺓ‬ ‫ﻭﺠﻭﺩ‬ ‫ﻋﺩﻡ‬‫ﺍﻟﻜﺎﻤل‬ ‫ﺍﻟﻨﺹ‬ ‫ﺒﺼﻴﻐﺔ‬)Full Text(‫ﻭﺇﺼﺩﺍﺭﺍﺕ‬ ‫ﻭﻤﻨﺸﻭﺭﺍﺕ‬ ‫ﺒﺄﺒﺤﺎﺙ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻭﺙ‬ ‫ﺍﻟﻘﻭﻤﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬. 10-‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﺒﻤﺼﺎﺩﺭ‬ ‫ﻟﻠﺘﺯﻭﻴﺩ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻤﺭﻜﺯ‬ ‫ﺍﻟﻤﺨﺼﺼﺔ‬ ‫ﺍﻟﻤﺎﻟﻴﺔ‬ ‫ﺍﻟﻤﺨﺼﺼﺎﺕ‬ ‫ﻜﻔﺎﻴﺔ‬ ‫ﻋﺩﻡ‬ ‫ﺍﻟﻤﺨﺘﻠﻔﺔ‬. ‫ﺛﺎﻟﺜﺎ‬:‫ﺍﻟﺪﺭﺍﺳﺔ‬ ‫ﺃﻫﺪﺍﻑ‬: ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺘﻬﺩﻑ‬‫ﺇ‬‫ﻤﻌﻠﻭﻤﺎ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬ ‫ﻟﻰ‬‫ﺍﻻﺠﺘﻤﺎﻋﻴـﺔ‬ ‫ﻟﻠﺒﺤـﻭﺙ‬ ‫ﺍﻟﻘـﻭﻤﻰ‬ ‫ﺍﻟﻤﺭﻜـﺯ‬ ‫ﺕ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﻭﺍﻗﻌﻪ‬ ‫ﻭﺘﺸﺨﻴﺹ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬:- 1-‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻤﺭﻜﺯ‬ ‫ﺍﻟﺭﺍﻫﻥ‬ ‫ﻟﻠﻭﻀﻊ‬ ‫ﺘﺤﻠﻴﻠﻴﺔ‬ ‫ﻭﺼﻔﻴﺔ‬ ‫ﺒﺩﺭﺍﺴﺔ‬ ‫ﺍﻟﻘﻴﺎﻡ‬. 2-‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻜﻴﻔﻴﺔ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬. 3-‫ﻭﺍﻷﺜﺎﺙ‬ ‫ﻭﺍﻟﻤﺒﻨﻰ‬ ‫ﺍﻟﻤﻭﻗﻊ‬ ‫ﻤﻼﺌﻤﺔ‬ ‫ﻤﺩﻯ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬. 4-‫ﺒﻤﺭﻜﺯ‬ ‫ﺍﻟﺘﺯﻭﻴﺩ‬ ‫ﻤﺼﺎﺩﺭ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬‫ﺍﻟﺘﺯﻭﻴﺩ‬ ‫ﻭﺴﻴﺎﺴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬. 5-‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﺒﻬﺎ‬ ‫ﻴﻘﻭﻡ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﻔﻨﻴﺔ‬ ‫ﺍﻟﻌﻤﻠﻴﺎﺕ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬. 6-‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻴﻘﺩﻤﻬﺎ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﺨﺩﻤﺎﺕ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬. 7-‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻤﻥ‬ ‫ﺍﻟﻤﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﻌﺭﻑ‬. 8-‫ﻭﺍ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻭﺙ‬ ‫ﺍﻟﻘﻭﻤﻰ‬ ‫ﺒﺎﻟﻤﺭﻜﺯ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻜﻔﺎﺀﺓ‬ ‫ﻟﺭﻓﻊ‬ ‫ﺍﻟﺘﺨﻁﻴﻁ‬‫ﻟﺠﻨﺎﺌﻴﺔ‬. 5
  24. 24. ‫ﺭﺍﺑﻌﺎ‬:‫ﺍﻟﺪﺭﺍﺳﺔ‬ ‫ﺗﺴﺎﺅﻻﺕ‬: ‫ﺍﻹﺠﺎﺒﺔ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﺫﻜﺭﻫﺎ‬ ‫ﺍﻟﺴﺎﺒﻕ‬ ‫ﺍﻷﻫﺩﺍﻑ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺘﺴﻌﻰ‬‫ﻋﻥ‬‫ﺍﻟﺘﺎﻟﻴﺔ‬ ‫ﺍﻟﺘﺴﺎﺅﻻﺕ‬:- 1-‫ﺇ‬‫ﺒﻤﺠﺎل‬ ‫ﺍﻟﺨﺎﺹ‬ ‫ﺍﻟﻔﻜﺭﻯ‬ ‫ﺍﻹﻨﺘﺎﺝ‬ ‫ﻭﺠﻤﻊ‬ ‫ﺤﺼﺭ‬ ‫ﻓﻰ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻨﺠﺢ‬ ‫ﻤﺩﻯ‬ ‫ﺃﻱ‬ ‫ﻟﻰ‬‫ﺍ‬‫ﻫﺘﻤـﺎﻡ‬ ‫ﺍﻟﻤﺴﺘ‬ ‫ﻤﺨﺘﻠﻑ‬ ‫ﻓﻰ‬ ‫ﻭﺍﻟﺩﺍﺭﺴﻴﻥ‬ ‫ﺍﻟﺒﺎﺤﺜﻴﻥ‬ ‫ﻟﺨﺩﻤﺔ‬ ‫ﺍﻟﻼﺯﻡ‬ ‫ﺍﻟﻤﺭﻜﺯ‬‫ﻤﺘﺨـﺫﻯ‬ ‫ﻤﺴﺘﻭﻯ‬ ‫ﻭﻋﻠﻰ‬ ‫ﺍﻟﻌﻠﻤﻴﺔ‬ ‫ﻭﻴﺎﺕ‬ ‫ﺍﻟﻘﺭﺍﺭ‬. 2–‫ﺒﻪ‬ ‫ﺍﻹﺩﺍﺭﻯ‬ ‫ﻭﺍﻟﺘﻨﻅﻴﻡ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻴﺩﺍﺭ‬ ‫ﻜﻴﻑ‬. 3–‫ﺍﻟﻤﻘﺘﻨﻴﺎﺕ‬ ‫ﺘﺯﻭﻴﺩ‬ ‫ﻭﺴﻴﺎﺴﺔ‬ ‫ﺍﻟﻌﺎﻤﻠﻴﻥ‬ ‫ﻤﻊ‬ ‫ﺴﻭﺍﺀ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻴﺘﺒﻌﻬﺎ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﺴﻴﺎﺴﺔ‬ ‫ﻫﻰ‬ ‫ﻤﺎ‬. 4-‫ﺇ‬‫ﺴـﻭﺍﺀ‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻟﻤﺼﺎﺩﺭ‬ ‫ﺍﻟﻔﻨﻰ‬ ‫ﺍﻹﻋﺩﺍﺩ‬ ‫ﻋﻤﻠﻴﺎﺕ‬ ‫ﻓﻰ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻨﺠﺢ‬ ‫ﻤﺩﻯ‬ ‫ﺃﻱ‬ ‫ﻟﻰ‬ ‫ﺃﻭﺁﻟﻴ‬ ‫ﻴﺩﻭﻴﺎ‬‫ﺎ‬. 5-‫ﺇ‬‫ﺘﻘ‬ ‫ﻓﻰ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻨﺠﺢ‬ ‫ﻤﺩﻯ‬ ‫ﺃﻱ‬ ‫ﻟﻰ‬‫ﻭ‬ ‫ﺍﻟﺘﻘﻠﻴﺩﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺨﺩﻤﺎﺕ‬ ‫ﺩﻴﻡ‬‫ﺍﻟﺘﻜﻨﻭﻟﻭﺠﻴﺔ‬. 6-‫ﺇ‬‫ﺍﻟﻤﻴﺯﺍﻨﻴ‬ ‫ﺘﺅﺜﺭ‬ ‫ﺤﺩ‬ ‫ﺃﻱ‬ ‫ﻟﻰ‬‫ﺔ‬‫ﺍﻟﻤﻌﻠﻨﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﺃﻫﺩﺍﻑ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﻓﻲ‬. 7-‫ﻤﻨﻪ‬ ‫ﺍﻟﻤﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﺇﻓﺎﺩﺓ‬ ‫ﻤﻥ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻨﺠﺢ‬ ‫ﻤﺩﻯ‬ ‫ﺃﻯ‬ ‫ﺇﻟﻰ‬. 8-‫ﺇﻤﻜﺎﻨﻴﺔ‬ ‫ﻤﺩﻯ‬ ‫ﻤﺎ‬‫ﺒﻴﻥ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺸﺒﻜﺔ‬ ‫ﺇﻨﺸﺎﺀ‬‫ﻨﺎﺤﻴ‬ ‫ﻤﻥ‬ ‫ﺍﻟﻤﺨﺘﻠﻔﺔ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻭﺤﺩﺍﺕ‬‫ﺔ‬،‫ﻨﺎﺤﻴﺔ‬ ‫ﻭﻤﻥ‬ ‫ﺍﻟﻤﻨﺎﻅﺭﺓ‬ ‫ﻭﺍﻟﻤﺭﺍﻜﺯ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﺒﻴﻥ‬ ‫ﺃﺨﺭﻯ‬. 9-‫ﺇﻤﻜﺎﻨﻴﺔ‬ ‫ﻤﺩﻯ‬ ‫ﻤﺎ‬‫ﺨﺩﻤﺎﺘﻪ‬ ‫ﺨﻼﻟﻪ‬ ‫ﻤﻥ‬ ‫ﻴﻘﺩﻡ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺒﻤﺭﻜﺯ‬ ‫ﺨﺎﺹ‬ ‫ﻤﻭﻗﻊ‬ ‫ﺘﺼﻤﻴﻡ‬. 10-‫ﺇﻤﻜﺎﻨﻴﺔ‬ ‫ﻤﺩﻯ‬ ‫ﻤﺎ‬‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻭﺇﺼﺩﺍﺭﺍﺕ‬ ‫ﺒﻤﻨﺸﻭﺭﺍﺕ‬ ‫ﺨﺎﺼﺔ‬ ‫ﺒﻴﺎﻨﺎﺕ‬ ‫ﻗﺎﻋﺩﺓ‬ ‫ﺘﺼﻤﻴﻡ‬. 11-‫ﺇﻤﻜﺎﻨﻴﺔ‬ ‫ﻤﺩﻯ‬ ‫ﻤﺎ‬‫ﺇﻨﺸﺎﺀ‬‫ﻭ‬‫ﻤﻥ‬ ‫ﺍﻟﺘﺤﻭﻴل‬‫ﺘﻘﻠﻴﺩﻱ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬‫ﺇﻟﻰ‬‫ﺭﻗﻤﻲ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬. 12-‫ﺇﻤﻜﺎﻨﻴﺔ‬ ‫ﻤﺩﻯ‬ ‫ﻤﺎ‬‫ﻟ‬ ‫ﺨﻁﺔ‬ ‫ﻭﻀﻊ‬‫ﺘﺴﻭﻴﻕ‬‫ﻗﻭﺍﻋﺩ‬‫ﺍﻟﺒﻴﺎﻨﺎﺕ‬‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺒﻤﺭﻜﺯ‬. ‫ﺧﺎﻣﺴﺎ‬:‫ﻭﺣﺪﻭﺩﻫﺎ‬ ‫ﺍﻟﺪﺭﺍﺳﺔ‬ ‫ﻣﺠﺎﻝ‬: ‫ﺍﻟﺘﻌﺭﻴﻑ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺸﻤﻠﺕ‬‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺒﻤﺭﻜﺯ‬‫ﻭﻤﻬﺎﻤـﻪ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻭﺙ‬ ‫ﺍﻟﻘﻭﻤﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻭﺍﻟﺘﺠ‬ ،‫ﻭﺍﻷﺜـﺎﺙ‬ ،‫ﻭﺍﻟﻤﺒﻨﻰ‬ ،‫ﻭﺍﻟﻤﻭﻗﻊ‬،‫ﻭﺍﻟﻤﺠﻤﻭﻋـﺎﺕ‬ ،‫ﻭﺍﻟﻌـﺎﻤﻠﻴﻥ‬ ،‫ﺍﻹﺩﺍﺭﻯ‬ ‫ﻭﺍﻟﺘﻨﻅـﻴﻡ‬ ،‫ﻬﻴـﺯﺍﺕ‬ ‫ﺍﻟ‬ ‫ﺒﻤﺭﻜﺯ‬ ‫ﺍﻟﻤﺘﻭﻓﺭﺓ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺨﺩﻤﺎﺕ‬ ،‫ﺍﻟﻔﻨﻴﺔ‬ ‫ﻭﺍﻟﻌﻤﻠﻴﺎﺕ‬‫ﻟﻠﻭﺼـﻭل‬ ‫ﺍﻟﻭﺍﻗﻊ‬ ‫ﻫﺫﺍ‬ ‫ﻭﺘﺤﻠﻴل‬ ،‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺇﻟﻰ‬‫ﺃ‬‫ﻓﻀ‬‫ﺘ‬ ‫ل‬‫ﺼﻭﺭ‬‫ﺤﺘﻰ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻟﺘﻁﻭﻴﺭ‬ ‫ﻤﻤﻜﻥ‬‫ﻴﺅﺩﻯ‬‫ﻤﻭﺍﻜﺒـﺔ‬ ‫ﺍﻟﻭﺴـﺎﺌل‬ ‫ﺒﺄﻓـﻀل‬ ‫ﺩﻭﺭﻩ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺠﺎل‬ ‫ﻓﻰ‬ ‫ﺍﻟﻌﺼﺭ‬ ‫ﺘﻁﻭﺭﺍﺕ‬. ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺘﺘﻨﺎﻭل‬‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻭﺙ‬ ‫ﺍﻟﻘﻭﻤﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬‫ﻋـﺎﻡ‬ ‫ﻤـﻥ‬1955 ‫ﻋﺎﻡ‬ ‫ﺤﺘﻰ‬2008‫ﻡ‬. 6
  25. 25. ‫ﺳﺎﺩﺳﺎ‬:‫ﺍﻟﺪﺭﺍﺳﺔ‬ ‫ﻣﻨﻬﺞ‬: ‫ﺘﺤﺘـﺎﺝ‬ ‫ﻜﺎﻨـﺕ‬ ‫ﺇﻥ‬ ‫ﻤـﺴﺎﺭﻫﺎ‬ ‫ﺘﺼﺤﻴﺢ‬ ‫ﺒﻘﺼﺩ‬ ‫ﻭﺍﺤﺩﺓ‬ ‫ﻤﺅﺴﺴﺔ‬ ‫ﻭﺍﻗﻊ‬ ‫ﺭﺼﺩ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺘﺴﻌﻰ‬، ‫ﺃﻭ‬‫ﺍﻟﻤﺴﺎﺭ‬ ‫ﺘﺼﺤﻴﺢ‬ ‫ﺇﻟﻰ‬ ‫ﺘﺤﺘﺎﺝ‬ ‫ﻻ‬ ‫ﻜﺎﻨﺕ‬ ‫ﺇﻥ‬ ‫ﺍﻹﻴﺠﺎﺒﻴﺔ‬ ‫ﺍﻟﻌﻭﺍﻤل‬ ‫ﺘﺜﺒﻴﺕ‬،‫ﺍﻟﻤﻨ‬ ‫ﻓﺈﻥ‬ ‫ﻭﻟﺫﻟﻙ‬‫ﻟﻬﺫﻩ‬ ‫ﺍﻟﻤﻼﺌﻡ‬ ‫ﻬﺞ‬ ‫ﻤﻨﻬﺞ‬ ‫ﻫﻭ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬)‫ﺍﻟﺤﺎﻟﺔ‬ ‫ﺩﺭﺍﺴﺔ‬(‫ﺍﻟﺩﻗﻴﻕ‬ ‫ﻭﺍﻟﺘﻔﺴﻴﺭ‬ ‫ﺍﻟﻤﻔﺼل‬ ‫ﺍﻟﻭﺼﻑ‬ ‫ﺇﻟﻰ‬ ‫ﻴﻬﺩﻑ‬ ‫ﺍﻟﺫﻯ‬‫ﻭ‬‫ﺩﺭﺍﺴـﺔ‬ ‫ﺍﻟﻤﻭﻀﻭﻉ‬ ‫ﺫﻟﻙ‬ ‫ﺠﻭﺍﻨﺏ‬ ‫ﻤﺨﺘﻠﻑ‬‫ﻤﺠـﺎل‬ ‫ﻓﻰ‬ ‫ﺍﻟﺼﺎﺩﺭ‬ ‫ﺍﻟﻔﻜﺭﻯ‬ ‫ﺍﻹﻨﺘﺎﺝ‬ ‫ﻋﻠﻰ‬ ‫ﺒﺎﻹﻁﻼﻉ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﻗﺎﻡ‬ ‫ﻜﻤﺎ‬ ، ‫ﻭﺍﻹﻨﺠﻠﻴﺯﻴﺔ‬ ‫ﺍﻟﻌﺭﺒﻴﺔ‬ ‫ﺒﺎﻟﻠﻐﺘﻴﻥ‬ ‫ﻭﺍﻷﻜﺎﺩﻴﻤﻴﺔ‬ ‫ﺍﻟﻤﺘﺨﺼﺼﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﻤﺭﺍﻜﺯ‬ ‫ﺍﻟﻤﻜﺘﺒﺎﺕ‬‫ﻟﺘﻜـﻭﻴﻥ‬ ‫ﻭﺫﻟﻙ‬ ‫ﻟﻠﺩﺭﺍﺴﺔ‬ ‫ﺸﺎﻤﻠﺔ‬ ‫ﻨﻅﺭﻴﺔ‬ ‫ﺨﻠﻔﻴﺔ‬. ‫ﺳﺎﺑﻌﺎ‬:‫ﺃﺩﻭﺍﺕ‬‫ﺍﻟﺒﻴﺎﻧﺎﺕ‬ ‫ﺟﻤﻊ‬: ‫ﺍﻟﺒﺤﺙ‬ ‫ﻤﺭ‬ ‫ﻟﻘﺩ‬‫ﺒ‬‫ﻤﺭﺍﺤﻠ‬‫ﻫﻤﺎ‬ ‫ﺭﺌﻴﺴﻴﺔ‬ ‫ﺘﻴﻥ‬: 1–‫ﺍﻹ‬ ‫ﻤﺭﺤﻠﺔ‬‫ﺘﻐﻁﻴـﺔ‬ ‫ﻴـﺘﻡ‬ ‫ﺒﺤﻴـﺙ‬ ‫ﻭﺃﺒﺤﺎﺙ‬ ‫ﻭﻤﻘﺎﻻﺕ‬ ‫ﻜﺘﺏ‬ ‫ﻤﻥ‬ ‫ﺒﺎﻟﻔﻌل‬ ‫ﻜﺘﺎﺒﺘﻪ‬ ‫ﺘﻤﺕ‬ ‫ﻤﺎ‬ ‫ﻋﻠﻰ‬ ‫ﻁﻼﻉ‬ ‫ﺍﻟﻤﻴﺩﺍﻨﻰ‬ ‫ﺒﺎﻟﻌﻤل‬ ‫ﺘﺴﻤﺢ‬ ‫ﺘﻐﻁﻴﺔ‬ ‫ﺍﻟﻨﻅﺭﻯ‬ ‫ﺍﻟﺠﺎﻨﺏ‬ ‫ﻤﻥ‬ ‫ﺍﻟﺒﺤﺙ‬ ‫ﻤﻭﻀﻭﻉ‬. 2–‫ﺍﻟﻌ‬ ‫ﻤﺭﺤﻠﺔ‬‫ﺍﻟﺘﺎﻟﻴﺔ‬ ‫ﺍﻟﻁﺭﻕ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻋﺘﻤﺩﺕ‬ ‫ﻭﻗﺩ‬ ‫ﺍﻟﻤﻴﺩﺍﻨﻰ‬ ‫ﻤل‬: ‫ﺃ‬-‫ﺍﻟﻤﺭﺍﺠﻌﺔ‬ ‫ﻗﺎﺌﻤﺔ‬: ‫ﻤﺤـل‬ ‫ﺍﻟﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻤﺭﻜـﺯ‬ ‫ﻭﺍﻗﻊ‬ ‫ﻤﻥ‬ ‫ﻋﻨﻬﺎ‬ ‫ﺍﻟﺒﻴﺎﻨﺎﺕ‬ ‫ﺠﻤﻊ‬ ‫ﻴﻨﺒﻐﻰ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﻌﻨﺎﺼﺭ‬ ‫ﺍﻟﻘﺎﺌﻤﺔ‬ ‫ﺘﻠﻙ‬ ‫ﺘﺘﻀﻤﻥ‬ ‫ﺍﻟﺘﺎﻟﻰ‬ ‫ﺍﻟﻨﺤﻭ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺒﻨﻭﺩ‬ ‫ﻤﻥ‬ ‫ﻋﺩﺩ‬ ‫ﻋﻠﻰ‬ ‫ﻤﻭﺯﻋﺔ‬ ‫ﺃﺴﺌﻠﺔ‬ ‫ﻫﻴﺌﺔ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﺃﻋﺩﻫﺎ‬ ‫ﻭﻗﺩ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬: 1-‫ﻋﻥ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬‫ﺍﻟﻘﻭﻤﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬‫ﻭﺍﻟﺘﻁﻭﺭ‬ ‫ﺍﻟﻨﺸﺄﺓ‬ ‫ﺤﻴﺙ‬ ‫ﻤﻥ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻭﺙ‬. 2-‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻤﺭﻜﺯ‬ ‫ﺍﻹﺩﺍﺭﻯ‬ ‫ﺍﻟﺘﻨﻅﻴﻡ‬. 3-‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺒﻤﺭﻜﺯ‬ ‫ﺍﻟﻤﺠﻤﻭﻋﺎﺕ‬ ‫ﻭﺘﻨﻤﻴﺔ‬ ‫ﺒﻨﺎﺀ‬. 4-‫ﺍﻟﻔﻨﻴﺔ‬ ‫ﺍﻟﻌﻤﻠﻴﺎﺕ‬‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺒﻤﺭﻜﺯ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺨﺩﻤﺎﺕ‬. 5-‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻤﻥ‬ ‫ﺍﻟﻤﺴﺘﻔﻴﺩﻴﻥ‬. 6-‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻟﺘﻁﻭﻴﺭ‬ ‫ﺍﻟﺘﺨﻁﻴﻁ‬. 7–‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻤﺭﻜﺯ‬ ‫ﺁﻟﻰ‬ ‫ﻨﻅﺎﻡ‬ ‫ﻭﺘﻁﺒﻴﻕ‬ ‫ﺍﺨﺘﻴﺎﺭ‬. ‫ﺍﻷﺴﺌﻠﺔ‬ ‫ﻤﻥ‬ ‫ﻋﺩﺩ‬ ‫ﺇﻟﻰ‬ ‫ﺒﻨﺩ‬ ‫ﻜل‬ ‫ﺒﺘﻘﺴﻴﻡ‬ ‫ﺫﻟﻙ‬ ‫ﺒﻌﺩ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﻗﺎﻡ‬ ‫ﻜﻤﺎ‬‫ﻭ‬‫ﻗﺎﻡ‬‫ﺇﺠﺎﺒﺎﺕ‬ ‫ﻋﻠﻰ‬ ‫ﺒﺎﻟﺤﺼﻭل‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﺃ‬ ‫ﺍﻟﻤﺭﻜـﺯ‬ ‫ﻓﻰ‬ ‫ﻭﺍﻟﻌﺎﻤﻠﻴﻥ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻤﺩﻴﺭ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻷﺴﺌﻠﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺒﺘﻭﺠﻴﻪ‬ ‫ﺴﻭﺍﺀ‬ ‫ﺍﻷﺴﺌﻠﺔ‬‫ﻭ‬‫ﻤﺒﺎﺸـﺭﺓ‬ 7
  26. 26. ‫ﻋ‬ ‫ﻨﻔﺴﻬﺎ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻤﻭﺠﻭﺩﺍﺕ‬ ‫ﻭﺍﻗﻊ‬ ‫ﻤﻥ‬‫ﻠﻰ‬‫ﻗﺎﺌﻤـﺔ‬ ‫ﻤـﻥ‬ ‫ﻨﺴﺨﺔ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﺃﺭﻓﻕ‬ ‫ﻭﻗﺩ‬ ،‫ﺍﻟﻁﺒﻴﻌﺔ‬ ‫ﺭﻗﻡ‬ ‫ﺍﻟﻤﻠﺤﻕ‬ ‫ﻓﻰ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻨﻬﺎﻴﺔ‬ ‫ﻓﻰ‬ ‫ﺍﻟﻤﺭﺍﺠﻌﺔ‬)1.( ‫ﺏ‬-‫ﺍﻟﻤﻼﺤﻅﺔ‬: ‫ﺍﻟﻤﺒﺎﺸﺭﺓ‬ ‫ﺍﻟﻤﻼﺤﻅﺔ‬)‫ﺍﻟﻤﻌﺎﻴﺸﺔ‬) (‫ﻴﻌﻤـل‬ ‫ﺍﻟﺒﺎﺤـﺙ‬ ‫ﻷﻥ‬‫ﺃﺨـ‬‫ﺼﺎﺌﻰ‬‫ﺒﻤﺭﻜـﺯ‬ ‫ﻭﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻤﻜﺘﺒـﺎﺕ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬(‫ﺤﻴﺙ‬ ،‫ﺘﻌ‬‫ﺍﻟﻤﻬﻤﺔ‬ ‫ﺍﻟﻭﺴﺎﺌل‬ ‫ﻤﻥ‬ ‫ﺩ‬‫ﺃﺴﺎﺴ‬ ‫ﺇﺴﻬﺎﻤﺎ‬ ‫ﺘﺴﻬﻡ‬ ‫ﻷﻨﻬﺎ‬ ‫ﻭﺫﻟﻙ‬ ‫ﺍﻟﺒﻴﺎﻨﺎﺕ‬ ‫ﺠﻤﻊ‬ ‫ﻓﻰ‬‫ﻓﻰ‬ ‫ﻴﺎ‬ ‫ﻭﻗﺩ‬ ‫ﺍﻟﺘﺤﻠﻴﻠﻰ‬ ‫ﺍﻟﻭﺼﻔﻰ‬ ‫ﺍﻟﺒﺤﺙ‬‫ﺍ‬‫ﻋﺘﻤﺩ‬‫ﺍﻟﺒﺎﺤﺙ‬‫ﺍﻟﻤﺒﺎﺸﺭﺓ‬ ‫ﺍﻟﻤﻼﺤﻅﺔ‬ ‫ﻋﻠﻰ‬‫ﻗـﺩﺭ‬ ‫ﻋﻠﻰ‬ ‫ﻤﻨﻬﺎ‬ ‫ﻭﺍﻟﺤﺼﻭل‬ ،‫ﻭﺍﻟﻌﻤﻠﻴـﺎﺕ‬ ،‫ﻭﺍﻟﻤﺠﻤﻭﻋـﺎﺕ‬ ،‫ﻭﺍﻟﺘﺠﻬﻴﺯﺍﺕ‬ ،‫ﻭﺍﻷﺜﺎﺙ‬ ،‫ﻭﺍﻟﻤﺒﻨﻰ‬ ،‫ﺍﻟﻤﻭﻗﻊ‬ ‫ﻋﻥ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﻥ‬ ‫ﻜﺒﻴﺭ‬ ،‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻴﻘﺩﻤﻬﺎ‬ ‫ﺍﻟﺘﻰ‬ ‫ﻭﺍﻟﺨﺩﻤﺎﺕ‬‫ﻭﺘﻔﺴﻴﺭﻫ‬‫ﺎ‬‫ﻤﻭﻀﻭﻋﻴﺎ‬ ‫ﺘﻔﺴﻴﺭﺍ‬،‫ﺤﻘﻴﻘﺔ‬ ‫ﻋﻥ‬ ‫ﺍﻟﻜﺸﻑ‬ ‫ﺒﻬﺩﻑ‬ ‫ﻋﻠﻤﻴ‬‫ﻋﻠﻰ‬ ‫ﻭﺍﻟﺤﺼﻭل‬ ‫ﻤﺤﺩﺩﻩ‬ ‫ﺔ‬‫ﺍﻷﺨﺭﻯ‬ ‫ﺍﻷﺩﻭﺍﺕ‬ ‫ﺘﻭﻓﺭﻫﺎ‬ ‫ﻟﻡ‬ ‫ﺒﻴﺎﻨﺎﺕ‬. ‫ﺠـ‬-‫ﺍﻟﺸﺨﺼﻴﺔ‬ ‫ﺍﻟﻤﻘﺎﺒﻼﺕ‬: ‫ﺒـﺎﻟﻤﺭﻜﺯ‬ ‫ﺍﻟﺒﺤﻭﺙ‬ ‫ﻫﻴﺌﺔ‬ ‫ﻭﺃﻋﻀﺎﺀ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺒﻤﺭﻜﺯ‬ ‫ﺍﻟﻌﺎﻤﻠﻴﻥ‬ ‫ﻤﻊ‬ ‫ﺍﻟﻤﻘﺎﺒﻼﺕ‬ ‫ﺇﺠﺭﺍﺀ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﻭﺫﻟﻙ‬ ‫ﺍﻟﻤـﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﻤـﻊ‬ ‫ﺍﻟﻤﻘـﺎﺒﻼﺕ‬ ‫ﺇﺠـﺭﺍﺀ‬ ‫ﻭﻜـﺫﻟﻙ‬ ،‫ﺭﺴﻤﻴﺔ‬ ‫ﻏﻴﺭ‬ ‫ﺒﻁﺭﻴﻘﺔ‬ ‫ﺘﺘﻡ‬ ‫ﺍﻟﻤﻘﺎﺒﻼﺕ‬ ‫ﻫﺫﻩ‬ ‫ﻭﻜﺎﻨﺕ‬ ‫ﺒﻤﺭﻜﺯ‬ ‫ﺍﻟﻤﺘﻭﺍﺠﺩﻴﻥ‬‫ﻜ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﻋﻤل‬ ‫ﺒﺤﻜﻡ‬ ‫ﻭﺫﻟﻙ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬‫ﺈ‬‫ﺒﻤﺭﻜـﺯ‬ ‫ﻭﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻤﻜﺘﺒـﺎﺕ‬ ‫ﺨﺼﺎﺌﻰ‬ ‫ﻜﺫﻟﻙ‬ ‫ﺭﺴﻤﻴﺔ‬ ‫ﻏﻴﺭ‬ ‫ﺒﻁﺭﻴﻘﺔ‬ ‫ﺘﺘﻡ‬ ‫ﺍﻟﻤﻘﺎﺒﻼﺕ‬ ‫ﻫﺫﻩ‬ ‫ﻜﺎﻨﺕ‬ ‫ﻭﺃﻴﻀﺎ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﻤﺤل‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬. ‫ﺩ‬-‫ﺍﻻﺴﺘﺒﻴﺎﻥ‬: ‫ﺭﺃﻯ‬ ‫ﺍﺴﺘﻁﻼﻉ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﺤﺭﺹ‬‫ﺍﻟﻤﺴﺘﻔﻴﺩﻴﻥ‬‫ﺩﺍﺨـل‬ ‫ﻤـﻥ‬ ‫ﺴـﻭﺍﺀ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﺩﻭﺭ‬ ‫ﺤﻭل‬ ‫ﻋﻨﻪ‬ ‫ﺭﻀﺎﻫﻡ‬ ‫ﻭﻤﺩﻯ‬ ،‫ﺃﻭﺨﺎﺭﺠﻪ‬ ‫ﺍﻟﻤﺭﻜﺯ‬‫ﻋﻠﻴـﻪ‬ ‫ﻴﻜﻭﻥ‬ ‫ﺃﻥ‬ ‫ﻴﺠﺏ‬ ‫ﻤﺎ‬ ‫ﺒﺸﺄﻥ‬ ‫ﻤﻘﺘﺭﺤﺎﺘﻬﻡ‬ ‫ﻋﻠﻰ‬ ‫ﻭﺍﻟﺘﻌﺭﻑ‬ ، ‫ﻤﺴﺘﻘﺒﻼ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬. ‫ﺩﺍﺨل‬ ‫ﻤﻥ‬ ‫ﺴﻭﺍﺀ‬ ‫ﻟﻠﻤﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﻤﻭﺠﻪ‬ ‫ﺍﻟﺒﺤﺙ‬ ‫ﻫﺫﺍ‬ ‫ﻫﺩﻑ‬ ‫ﻟﺘﺤﻘﻴﻕ‬ ‫ﺨﺼﻴﺼﺎ‬ ‫ﺍﺴﺘﺒﻴﺎﻥ‬ ‫ﺘﺼﻤﻴﻡ‬ ‫ﺘﻡ‬ ‫ﻭﻗﺩ‬ ‫ﻫﺫﺍ‬ ‫ﺍﻟﻤﺭﻜﺯ‬)‫ﺒﺎﺤﺜﻴﻥ‬-‫ﺇﺩﺍﺭﻴﻴﻥ‬(‫ﺃﻭﺨﺎﺭﺠﻪ‬ ،. ‫ﺍﻻﺴﺘﺒﻴﺎﻥ‬ ‫ﺒﻨﺎﺀ‬ ‫ﺨﻁﻭﺍﺕ‬: ‫ﺒﺎﻟﺨﻁﻭﺍﺕ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﻤﺭﻭﺭ‬ ‫ﺍﻻﺴﺘﺒﻴﺎﻥ‬ ‫ﺒﻨﺎﺀ‬ ‫ﺍﺴﺘﻠﺯﻡ‬‫ﺍﻟﺘﺎﻟﻴﺔ‬:- 1–‫ﺍﻻﺴﺘﺒﻴﺎﻥ‬ ‫ﺇﻋﺩﺍﺩ‬ ‫ﻭﻜﻴﻔﻴﺔ‬ ،‫ﺍﻟﺒﺤﺙ‬ ‫ﺒﻤﻨﺎﻫﺞ‬ ‫ﺍﻟﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻟﻤﺼﺎﺩﺭ‬. 2–‫ﻓﻴﻪ‬ ‫ﺍﻟﺘﻌﺩﻴﻼﺕ‬ ‫ﻭﺇﺠﺭﺍﺀ‬ ‫ﺍﻟﻤﺸﺭﻓﻴﻥ‬ ‫ﺍﻷﺴﺎﺘﺫﺓ‬ ‫ﻗﺒل‬ ‫ﻤﻥ‬ ‫ﺍﻻﺴﺘﺒﻴﺎﻥ‬ ‫ﻤﺭﺍﺠﻌﺔ‬. 3–‫ﻓﻰ‬ ‫ﺍﻻﺴﺘﺒﻴﺎﻥ‬ ‫ﺒﻨﻭﺩ‬ ‫ﺼﻴﺎﻏﺔ‬)34(‫ﻋﻠﻰ‬ ‫ﻤﻭﺯﻋﺔ‬ ‫ﻭﻓﺭﻋﻴﺎ‬ ‫ﺭﺌﻴﺴﺎ‬ ‫ﺒﻨﺩﺍ‬‫ﺴﺘﺔ‬‫ﺭﺌﻴﺴﺔ‬ ‫ﻤﺤﺎﻭﺭ‬. 8
  27. 27. ‫ﺍﻻﺴﺘﺒﻴﺎﻥ‬ ‫ﺘﺤﻜﻴﻡ‬: ‫ﻤﻥ‬ ‫ﺍﻻﺴﺘﺒﻴﺎﻥ‬ ‫ﺘﺤﻜﻴﻡ‬ ‫ﺘﻡ‬‫ﻤﻥ‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﻗﺒل‬‫ﻭﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺍﻟﻤﻜﺘﺒﺎﺕ‬ ‫ﻋﻠﻡ‬ ‫ﺃﺴﺎﺘﺫﺓ‬. ‫ﺃﻭﺒﺘﻌﺩﻴل‬ ‫ﺃﺨﺭﻯ‬ ‫ﻭﺤﺫﻑ‬ ‫ﺠﺩﻴﺩﺓ‬ ‫ﺃﺴﺌﻠﺔ‬ ‫ﺒﺈﻀﺎﻓﺔ‬ ‫ﺍﻟﺘﻌﺩﻴﻼﺕ‬ ‫ﺒﻌﺽ‬ ‫ﺇﺠﺭﺍﺀ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻟﺘﺤﻜﻴﻡ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﺃﺩﺕ‬ ‫ﻭﻗﺩ‬ ‫ﺭﻗﻡ‬ ‫ﺍﻟﻤﻠﺤﻕ‬ ‫ﻓﻰ‬ ‫ﺍﻻﺴﺘﺒﻴﺎﻥ‬ ‫ﻤﻥ‬ ‫ﻨﺴﺨﺔ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﺃﺭﻓﻕ‬ ‫ﻭﻗﺩ‬ ،‫ﺍﻟﺼﻴﺎﻏﺔ‬)2(‫ﻗﺎﻡ‬ ‫ﺃﻥ‬ ‫ﺒﻌﺩ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬ ‫ﺒﻨﻬﺎﻴﺔ‬ ‫ﺍﻹﺤﺼﺎﺌ‬ ‫ﺍﻟﺒﺭﻨﺎﻤﺞ‬ ‫ﺒﻭﺍﺴﻁﺔ‬ ‫ﺒﺘﻔﺭﻴﻐﻪ‬ ‫ﺍﻟﺒﺎﺤﺙ‬‫ﻰ‬SPSS. ‫ﺍﺸ‬ ‫ﻭﻗﺩ‬ ‫ﻫﺫﺍ‬‫ﺘﻤ‬‫ﺍﻟﺘﺎﻟﻴﺔ‬ ‫ﺍﻟﻌﻨﺎﺼﺭ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻻﺴﺘﺒﻴﺎﻥ‬ ‫ل‬: ‫ﺭﻗﻡ‬ ‫ﺠﺩﻭل‬)1(‫ﻟﻼﺴﺘﺒﻴﺎﻥ‬ ‫ﺍﻟﻤﻜﻭﻨﺔ‬ ‫ﺍﻟﻤﺤﺎﻭﺭ‬ ‫ﺍﻻﺴﺘﺒﻴﺎﻥ‬ ‫ﻤﺤﺎﻭﺭ‬‫ﻤﺤﻭﺭ‬ ‫ﺒﻜل‬ ‫ﺍﻟﻤﺘﻌﻠﻘﺔ‬ ‫ﻭﺍﻟﻔﺭﻋﻴﺔ‬ ‫ﺍﻟﺭﺌﻴﺴﺔ‬ ‫ﺍﻟﺒﻨﻭﺩ‬ ‫ﻋﺩﺩ‬ ‫ﺍﻟﺸﺨﺼﻴﺔ‬ ‫ﺍﻟﺒﻴﺎﻨﺎﺕ‬10 ‫ﺍﻟﻤﻜﺘﺒﺔ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺘﺭﺩﺩ‬3 ‫ﻭﺍﻟﺘﺠﻬﻴﺯﺍﺕ‬ ‫ﻭﺍﻟﻤﺒﻨﻰ‬ ‫ﺍﻟﻤﻭﻗﻊ‬4 ‫ﺍﻟﻌﺎﻤﻠﻭﻥ‬2 ‫ﺍﻟﺘﺯﻭﻴﺩ‬8 ‫ﺨﺩ‬‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺎﺕ‬4 ‫ﻭﻗﺩ‬‫ﻋﺩﺩﻫﺎ‬ ‫ﺒﻠﻎ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﻤﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﺍﺴﺘﺒﻴﺎﻨﺎﺕ‬ ‫ﺘﻭﺯﻴﻊ‬ ‫ﺘﻡ‬300‫ﺍﺴﺘﺒﻴﺎﻥ‬ ‫ﺍﺴﺘﻤﺎﺭﺓ‬‫ﻭ‬ ،‫ﻋـﺩﺩ‬ ‫ﺘﺤﺩﻴﺩ‬ ‫ﺘﻡ‬ ‫ﻗﺩ‬ ‫ﺍﻟﻤﺴﺘﻔﻴﺩﻴﻥ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻤﻭﺯﻋﺔ‬ ‫ﺍﻻﺴﺘﺒﻴﺎﻨﺎﺕ‬‫ﻭﺫﻟﻙ‬‫ﻤﺭﻜـﺯ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻤﺘﺭﺩﺩﻴﻥ‬ ‫ﺴﺠل‬ ‫ﻋﻠﻰ‬ ‫ﺍﻹﻁﻼﻉ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﺸ‬ ‫ﻓﻰ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻋﻠﻰ‬ ‫ﺘﺭﺩﺩ‬ ‫ﻨﺴﺒﺔ‬ ‫ﺃﻜﺒﺭ‬ ‫ﺃﻥ‬ ‫ﺍﻟﺒﺎﺤﺙ‬ ‫ﻻﺤﻅ‬ ‫ﺤﻴﺙ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬‫ﻜـل‬ ‫ﻤﻥ‬ ‫ﺃﺒﺭﻴل‬ ‫ﻬﺭ‬ ‫ﺍﻟﺘﺎﻟﻴﺔ‬ ‫ﻟﻸﺴﺒﺎﺏ‬ ‫ﻭﺫﻟﻙ‬ ‫ﻋﺎﻡ‬: 1–‫ﻜـل‬ ‫ﻴﻜﻠـﻑ‬ ‫ﺤﻴـﺙ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﻴﻌﻘﺩﻫﺎ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﺩﻭﺭﺍﺕ‬ ‫ﻓﻰ‬ ‫ﺍﻟﻤﺘﺩﺭﺒﻭﻥ‬ ‫ﺒﻬﺎ‬ ‫ﺍﻟﻤﻜﻠﻑ‬ ‫ﺍﻷﺒﺤﺎﺙ‬ ‫ﺘﺴﻠﻴﻡ‬ ‫ﺍﻟﺩﻭﺭﺓ‬ ‫ﻨﻬﺎﻴﺔ‬ ‫ﻓﻰ‬ ‫ﺒﺤﺙ‬ ‫ﺒﺘﺴﻠﻴﻡ‬ ‫ﻤﺘﺩﺭﺏ‬. 2–‫ﺒﻬﺎ‬ ‫ﻟﻠﻤﺸﺎﺭﻜﺔ‬ ‫ﺍﻟﻌﻠﻤﻴﺔ‬ ‫ﺍﻷﻭﺭﺍﻕ‬ ‫ﺒﺘﺤﻀﻴﺭ‬ ‫ﺍﻟﻌﻠﻤﻴﺔ‬ ‫ﺩﺭﺠﺎﺘﻬﻡ‬ ‫ﻤﺨﺘﻠﻑ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﺒﺎﺤﺜﻰ‬ ‫ﺍﺴﺘﻌﺩﺍﺩ‬ ‫ﺍ‬ ‫ﺍﻟﻤﺅﺘﻤﺭ‬ ‫ﻓﻰ‬‫ﺍﻟﺫﻯ‬ ‫ﻟﺴﻨﻭﻯ‬‫ﻴﻌﻘﺩﻩ‬‫ﻴﻭ‬ ‫ﺸﻬﺭ‬ ‫ﻓﻰ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻭﺙ‬ ‫ﺍﻟﻘﻭﻤﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬‫ﻨﻴ‬‫ﻤﻥ‬ ‫ﻪ‬ ‫ﻋﺎﻡ‬ ‫ﻜل‬. ‫ﺍﻷﺨـﺭﻯ‬ ‫ﺍﻟﺠﻬـﺎﺕ‬ ‫ﻤﻥ‬ ‫ﻭﺍﻟﺒﺎﺤﺜﻴﻥ‬ ‫ﻭﺍﻟﺼﺤﻔﻴﻴﻥ‬ ‫ﻭﺍﻟﺩﻜﺘﻭﺭﺍﻩ‬ ‫ﺍﻟﻤﺎﺠﺴﺘﻴﺭ‬ ‫ﺒﺎﺤﺜﻰ‬ ‫ﺘﺭﺩﺩ‬ ‫ﻋﻥ‬ ‫ﻓﻀﻼ‬ ‫ﻫﺫﺍ‬ ‫ﺍﻟﻌﺎﻡ‬ ‫ﻁﻭﺍل‬ ‫ﺒﺎﺴﺘﻤﺭﺍﺭ‬. 9
  28. 28. ‫ﺘﻭﺯﻴﻊ‬ ‫ﺘﻡ‬ ‫ﻭﻗﺩ‬111‫ﻤﻥ‬ ‫ﺍﺴﺘﺒﻴﺎﻥ‬300‫ﻫ‬ ‫ﺃﻨﻬﻡ‬ ‫ﺒﻤﺎ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﺒﺤﻭﺙ‬ ‫ﻫﻴﺌﺔ‬ ‫ﺃﻋﻀﺎﺀ‬ ‫ﻋﻠﻰ‬‫ﺍﻟﻤﺴﺘﻔﻴﺩﻭﻥ‬ ‫ﻡ‬ ‫ﻭ‬ ،‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﺨﺩﻤﺎﺕ‬ ‫ﻤﻥ‬ ‫ﺍﻷﺴﺎﺴﻴﻭﻥ‬20‫ﺍﺴﺘﺒﻴﺎﻨ‬‫ﺎ‬‫ﺍﻹﺩﺍﺭﻯ‬ ‫ﺍﻟﺠﻬـﺎﺯ‬ ‫ﻤـﻥ‬ ‫ﺍﻟﻤـﻭﻅﻔﻴﻥ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺠﻬﺎﺯ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻻﺴﺘﺒﻴﺎﻨﺎﺕ‬ ‫ﻤﻥ‬ ‫ﺘﻭﺯﻴﻌﻪ‬ ‫ﺘﻡ‬ ‫ﻤﺎ‬ ‫ﻤﺠﻤل‬ ‫ﻟﻴﺼﺒﺢ‬ ،‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻟﻤﺭﻜﺯ‬ ‫ﺒﺎﻟﻔﻌل‬ ‫ﻭﺍﻟﻤﺴﺘﺨﺩﻤﻭﻥ‬ ‫ﺒﺎﻟﻤﺭﻜﺯ‬ ‫ﻭﺍﻹﺩﺍﺭﻯ‬ ‫ﺍﻟﻔﻨﻰ‬131‫ﺍﺴﺘﺒﻴﺎﻨ‬‫ﺎ‬‫ﻭﺍﻗﻊ‬ ‫ﻤﻥ‬300‫ﺒﻨﺴﺒﺔ‬ ‫ﺃﻯ‬ ‫ﺍﺴﺘﺒﻴﺎﻥ‬44%‫ﻋ‬ ‫ﻤﺠﻤل‬ ‫ﻤﻥ‬‫ﻴﻨـﺔ‬ ‫ﺍﻟﺩﺭﺍﺴﺔ‬. ‫ﺘﻭﺯﻴﻊ‬ ‫ﺘﻡ‬ ‫ﻭﻗﺩ‬ ‫ﻫﺫﺍ‬169‫ﺍﻟﻘﻭﻤﻰ‬ ‫ﺍﻟﻤﺭﻜﺯ‬ ‫ﺨﺎﺭﺝ‬ ‫ﻤﻥ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻤﺘﺭﺩﺩﻴﻥ‬ ‫ﻋﻠﻰ‬ ‫ﺍﺴﺘﺒﻴﺎﻨﺎ‬ ‫ﺒﻨﺴﺒﺔ‬ ‫ﻭﺍﻟﺠﻨﺎﺌﻴﺔ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﻴﺔ‬ ‫ﻟﻠﺒﺤﻭﺙ‬56.% ‫ﺍﻟﻔﺎﻗﺩ‬ ‫ﻜﺎﻥ‬ ‫ﻭﻗﺩ‬ ‫ﻫﺫﺍ‬59‫ﺒﻨﺴﺒﺔ‬ ‫ﺃﻯ‬ ‫ﺍﺴﺘﺒﻴﺎﻨﺎ‬19.7%‫ﻤﺠﻤل‬ ‫ﻴﻜﻭﻥ‬ ‫ﻭﺒﻬﺫﺍ‬ ‫ﺘﻭﺯﻴﻌﻪ‬ ‫ﺘﻡ‬ ‫ﻤﺎ‬ ‫ﻤﺠﻤﻭﻉ‬ ‫ﻤﻥ‬ ‫ﺠﻤﻌﻬﺎ‬ ‫ﺘﻡ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻻﺴﺘﺒﻴﺎﻨﺎﺕ‬241‫ﺍﺴﺘ‬‫ﺒﻨﺴﺒﺔ‬ ‫ﺃﻯ‬ ‫ﺒﻴﺎﻨﺎ‬80.3%‫ﺘﻭﺯﻴﻌﻪ‬ ‫ﺘﻡ‬ ‫ﻤﺎ‬ ‫ﻤﺠﻤﻭﻉ‬ ‫ﻤﻥ‬. ‫ﺍﻟﺒﺤﺙ‬ ‫ﻭﺍﺠﻬﺕ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﺼﻌﻭﺒﺎﺕ‬: ‫ﻭﺍﺠﻬﻪ‬ ‫ﻟﻘﺩ‬‫ﺍﻟﺘﻰ‬ ‫ﻭﻫﻰ‬ ،‫ﺃﻫﻤﻬﺎ‬ ‫ﻫﻨﺎ‬ ‫ﻨﺫﻜﺭ‬ ‫ﺸﺘﻰ‬ ‫ﺼﻌﻭﺒﺎﺕ‬ ‫ﺍﻟﺒﺤﺙ‬‫ﻫـﺫﺍ‬ ‫ﻋﻠـﻰ‬ ‫ﺍﻷﺜـﺭ‬ ‫ﺒﻌﺽ‬ ‫ﻟﻬﺎ‬ ‫ﻜﺎﻥ‬ ‫ﺍﻟﺒﺤﺙ‬:- ‫ﺍﻹ‬ ‫ﻤﻥ‬ ‫ﻜﺜﻴﺭ‬ ‫ﺘﻭﺍﻓﺭ‬ ‫ﻋﺩﻡ‬‫ﻁﺭﻕ‬ ‫ﺃﻭﺘﻭﻀﻴﺢ‬ ‫ﺸﺭﺡ‬ ‫ﻴﺘﻡ‬ ‫ﻟﻡ‬ ‫ﻭﺍﻟﺘﻰ‬ ‫ﺒﺼﺤﺘﻬﺎ‬ ‫ﺍﻟﻤﻭﺜﻭﻕ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺤﺼﺎﺀﺍﺕ‬ ‫ﺍﻟ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻋﻥ‬ ‫ﺠﻤﻌﻬﺎ‬‫ﻤﺜل‬ ‫ﻋﺎﻡ‬ ‫ﺒﺸﻜل‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬)‫ﻭﻨـﺴﺒﺔ‬ ‫ﺍﻟﻤﺨﺘﻠﻔـﺔ‬ ‫ﺍﻷﻭﻋﻴـﺔ‬ ‫ﻤﻥ‬ ‫ﺍﻻﻗﺘﻨﺎﺀ‬ ‫ﻤﻌﺩﻻﺕ‬ ‫ﺍﻟﺴﻨﻭﻴﺔ‬ ‫ﺍﻟﺯﻴﺎﺩﺓ‬.( ‫ﻭﺠﻭﺩ‬ ‫ﻋﺩﻡ‬‫ﺇ‬‫ﺤﺩﻴﺜﺎ‬ ‫ﺠﻤﻌﻪ‬ ‫ﻴﻤﻜﻥ‬ ‫ﻤﺎ‬ ‫ﻭﺒﻴﻥ‬ ‫ﺒﻴﻨﻬﺎ‬ ‫ﻤﻘﺎﺭﻨﺔ‬ ‫ﺃﺠل‬ ‫ﻤﻥ‬ ‫ﺴﺎﺒﻘﺔ‬ ‫ﻓﺘﺭﺍﺕ‬ ‫ﻋﻥ‬ ‫ﺤﺼﺎﺀﺍﺕ‬. ‫ﺒﺄﻫﻤﻴﺔ‬ ‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﺭﻜﺯ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻘﺎﺌﻤﻴﻥ‬ ‫ﺍﻗﺘﻨﺎﻉ‬ ‫ﻋﺩﻡ‬‫ﺇ‬‫ﺍﻟﺘﻔﺼﻴﻠﻴﺔ‬ ‫ﺍﻻﺤﺼﺎﺌﻴﺎﺕ‬ ‫ﺠﺭﺍﺀ‬. ‫ﺍﻟﻌﺎﻤﻠﻴ‬ ‫ﺠﺎﻨﺏ‬ ‫ﻤﻥ‬ ‫ﺍﻟﺘﺭﺩﺩ‬‫ﻓﻰ‬ ‫ﻥ‬‫ﺇ‬‫ﺍﻻﺴﺘﻌﺎﻀـﺔ‬ ‫ﻓﻰ‬ ‫ﺍﻟﺩﺍﺌﻤﺔ‬ ‫ﻭﺍﻟﺭﻏﺒﺔ‬ ،‫ﺍﻟﻔﻌﻠﻴﺔ‬ ‫ﻭﺍﻟﺒﻴﺎﻨﺎﺕ‬ ‫ﺍﻟﺤﻘﺎﺌﻕ‬ ‫ﻋﻁﺎﺀ‬ ‫ﺍﻟﻭﺍﻗﻊ‬ ‫ﺘﻁﺎﺒﻕ‬ ‫ﻻ‬ ‫ﻤﺜﺎﻟﻴﺔ‬ ‫ﺒﺼﻭﺭﺓ‬ ‫ﻋﻨﻬﺎ‬. ‫ﺍﺫ‬ ،‫ﺘﺎﻤـﺔ‬ ‫ﺒﺼﺭﺍﺤﺔ‬ ‫ﺍﻟﻌﻤل‬ ‫ﻤﺸﺎﻜل‬ ‫ﻤﻨﺎﻗﺸﺔ‬ ‫ﻭﺠﺩﻭﻯ‬ ‫ﺒﺄﻫﻤﻴﺔ‬ ‫ﺍﻟﻌﺎﻤﻠﻴﻥ‬ ‫ﺒﻴﻥ‬ ‫ﺍﻟﻭﻋﻰ‬ ‫ﺘﻭﺍﻓﺭ‬ ‫ﻋﺩﻡ‬‫ﺃ‬‫ﺃﻯ‬ ‫ﻥ‬ ‫ﻴ‬ ‫ﺍﻟﻤـﺴﺌﻭﻟﻴﻥ‬ ‫ﻴﺠﻌل‬ ‫ﻤﻤﺎ‬ ‫ﺍﻟﺫﺍﺘﻰ‬ ‫ﺍﻟﺘﻘﺼﻴﺭ‬ ‫ﺒﺎﺏ‬ ‫ﻤﻥ‬ ‫ﺃﻨﻬﺎ‬ ‫ﻋﻠﻰ‬ ‫ﺘﻔﺴﺭ‬ ‫ﻟﻠﻤﺸﺎﻜل‬ ‫ﻤﻨﺎﻗﺸﺔ‬‫ﺇﻟـﻰ‬ ‫ﻤﻴﻠـﻭﻥ‬ ‫ﺘﺤﻠﻴـل‬ ‫ﻤﺤﺎﻭﻟـﺔ‬ ‫ﺃﻭﻤﺠـﺭﺩ‬ ‫ﺍﻟﻤﺸﻜﻠﺔ‬ ‫ﺃﺒﻌﺎﺩ‬ ‫ﺘﺤﺩﻴﺩ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﻌﻤل‬ ‫ﻗﺒل‬ ‫ﺍﻟﻤﺨﺘﻠﻔﺔ‬ ‫ﺍﻟﺘﺒﺭﻴﺭﺍﺕ‬ ‫ﺇﻟﻰ‬ ‫ﺍﻻﻟﺘﺠﺎﺀ‬ ‫ﻋﻨﺎﺼﺭﻫﺎ‬. ‫ﻭﺘﻌ‬ ‫ﻫﺫﺍ‬‫ﺩ‬‫ﻤﻌﻠﻭﻤـﺎﺕ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺤﺼﻭل‬ ‫ﺼﻌﻭﺒﺔ‬ ‫ﻫﻰ‬ ‫ﺍﻹﻁﻼﻕ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺒﺤﺙ‬ ‫ﻭﺍﺠﻬﺕ‬ ‫ﺍﻟﺘﻰ‬ ‫ﺍﻟﺼﻌﻭﺒﺎﺕ‬ ‫ﺃﻫﻡ‬ ‫ﻤﻨﺸﻭ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻜﺎﻨﺕ‬ ‫ﺴﻭﺍﺀ‬ ،‫ﺍﻟﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻫﺫﻩ‬ ‫ﻨﻭﻋﻴﺔ‬ ‫ﻋﻥ‬ ‫ﺍﻟﻨﻅﺭ‬ ‫ﺒﺼﺭﻑ‬ ،‫ﻤﻜﺘﻭﺒﺔ‬ ‫ﺇﺩﺍﺭﻴﺔ‬‫ﺃﻭﻏﻴﺭ‬ ‫ﺭﺓ‬ 10

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