1.
Optical Solutions Australia Pty Ltd
A.B.N. 60 098 737 949
NSW – Silverwater
Master License 000101752
Unit 4, 52 Holker Street
Silverwater NSW 2128
Phone: +61 2 9395 1400
Fax: +61 2 9647 0014
E: sales@opticalsolutions.com.au
NSW ‐ Alexandria
Master License 000101752
Unit 10, 10 Bradford Street
Alexandria NSW 2015
Phone: +61 2 9304 4555
Fax: +61 2 9700 8055
E: sydcitysales@opticalsolutions.com.au
ACT
22 Isa Street
Fyshwick ACT 2609
Phone: +61 2 6162 4600
Fax: +61 2 6162 4605
E: actsales@opticalsolutions.com.au
QLD
Unit 2 / 40 Borthwick Ave
Murarrie QLD 4172
Phone: +61 7 3399 5280
Fax: +61 7 3399 9805
E: qldsales@opticalsolutions.com.au
VIC
Unit 3 / 1 Rocklea Drive
Port Melbourne VIC 3207
Phone: +61 3 9646 4166
Fax: +61 3 9646 4155
E: vicsales@opticalsolutions.com.au
WA
28a Teddington Rd
Burswood WA 6100
Phone: +61 8 9361 7000
Fax: +61 8 9361 7011
E : wasales@opticalsolutions.com.au
SERVICE & MAINTENANCE SOLUTIONS
Overview
OPTICAL SOLUTIONS AUSTRALIA Pty Ltd provides a number of
solutions with respect to total asset maintenance along with the prime
delivery partners (TAM).
 Breakdown Maintenance, Preventative Maintenance,
Comprehensive Maintenance.
 Site Condition Auditing.
 Client Specific Service Level Agreements (SLA’s).
 Helpdesk.
Breakdown Maintenance
During maintenance service calls, the technician providing service will
perform the OSA quality checklist that includes inspection of the all
security interrelated related systems.
Preventative Maintenance
Parts and Labour coverage includes inspection, troubleshooting,
adjustment, and replacement and/or repair of parts covered under
the terms of the service agreement.
Comprehensive Maintenance
We understand every client it different that is why our comprehensive
plans are flexible and are customised accordingly. Key elements
include:
 Priority service , Detection of system faults that in daily use go
unnoticed
 Cost‐effective management of security system
 Written reports on system status , with review to ensure system
compliance with changing legislation
 24‐hour phone access to our accredited service team and Peace
of mind, knowing your security system is fully operational
Site Condition Auditing
The review includes a condition based information priority, noting
property services security awareness requirements, reference data
elements – Australia Standard, Regulations and Acts and
benchmarking.
With respect to Video Surveillance System, OSA also provided updated
CCTV Code of practice to include reference criteria ‐ AS/NZS
4806.1:2006 etc. and reviews of testing criteria and recoverable items
on the current CCTV system.
OSA deliverables included but not limited to:
Some of the risk assessments involved are based quantitative measures
that are absolute, whilst others are based relative judgements.
OPTICAL SOLUTIONS AUSTRALIA Pty Ltd along with the prime delivery
partners service and maintenance coverage hours:
Standard optional hours of coverage include:
 8AM to 8PM, Monday–Friday
 8AM to 5PM, Monday–Friday
 24‐hours, Monday–Sunday
Our service rates are based on free and clear access to the equipment.
Heights exceeding 1.8 metres requiring special equipment will result in
additional costs.
We provide an average response time guarantee –our average response
time for surveillance equipment is same day. The definition of response
time is the number of hours that elapses between the time the customer
contacts AMSEC and requests service (Contact Time) and the time that
the AMSEC technician arrives on site, based on the customer's service
maintenance plan coverage hours. AMSEC will respond on‐site “outside”
of a customer's contractual coverage hours on a time & material basis.
Key elements to total asset maintenance require items to be work‐
shopped.
Our maintenance risk workshop includes topics such as:
 Asset Register (including what is and what has or has not been
maintained to date and moving forward); Asset Lifecycle Register
(end of life details, refresh cycles, failure rates, who has
maintained, etc.); Environmental Conditions and matrix; Service
Levels structure against categories of asset; Penalty Agreements
(can fluctuate the price dramatically); Customer OH&S
requirements (relevance to numbers of personnel required on site
to perform maintenance, etc.); Maintenance Levels;
 Types (remote/physical) and Frequency required;
 Camera Maintenance Access, Times, etc.;
 Operating Hours / Response Times to failure / resolution, etc.
CLIENT OPTICAL SOLUTIONS AUSTRALIA Pty Ltd
LOCATION QLD
COMPLETION 2015