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A visual guide of knowledge management and learning

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This presentation was given by Ewen Le Borgne (Process Change) at a workshop for Deputy Country Directors of the UN World Food Program’s West and Central Africa region in Dakar, Senegal, October 2018.

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A visual guide of knowledge management and learning

  1. 1. A visual guide of knowledge management and learning Process Change – Ewen Le Borgne October 2018 DCD Workshop, Dakar, Senegal
  2. 2. WIIFY? 6 fallacies about KM Take homes Scales Steps Lenses Why KM? Skills Principles Definitions Resources
  3. 3. Part 1 6 fallacies about KM Take homes Scales Steps Lenses Why KM? Skills Principles Definitions Resources
  4. 4. KM = IM (or ICT) Part 1 KM fallacies
  5. 5. KM is all about tools Part 1 KM fallacies
  6. 6. KM is expensive Part 1 KM fallacies
  7. 7. KM is a fad Part 1 KM fallacies
  8. 8. KM is a standalone activity Part 1 KM fallacies
  9. 9. Knowledge sharing = knowledge transfer Part 1 KM fallacies
  10. 10. Part 2 6 fallacies about KM Take homes Scales Steps Lenses Why KM? Skills Principles Definitions Resources
  11. 11. What is Knowledge Management? …a lot of things to a lot of people Part 2 Definitions
  12. 12. My definition Part 2 Definitions
  13. 13. Make up your own definition! Part 2 Definitions
  14. 14. Part 3 6 fallacies about KM Take homes Scales Steps Lenses Why KM? Skills Principles Definitions Resources
  15. 15. And it’s a world of… Innovation Part 3 Why KM? Knowledge Learning
  16. 16. Collaborate, learn, adapt Learn from the past Adapt to the present Anticipate the future Part 3 Why KM?
  17. 17. Sensing and responding to complexity Part 3 Why KM?
  18. 18. A quest for meaning through KM history Part 3 Why KM?
  19. 19. Part 4 6 fallacies about KM Take homes Scales Steps Lenses Why KM? Skills Principles Definitions Resources
  20. 20. The IM/ICT lens • Portals • Databases • Customer Relationship Management (CRM) systems • Expert databases • Document management • Collaboration softwares • Social media (set up) • … Part 4 KM lenses (and domains)
  21. 21. The communication & knowledge sharing lens • CoPs • Social media (use) • Networking • Facilitated collaboration approaches • … Part 4 KM lenses (and domains)
  22. 22. The learning lens • After Action Reviews • Institutional memory • The ‘Learning organization’ • Transformational learning • Sector, social learning Part 4 KM lenses (and domains)
  23. 23. The innovation lens (learning 2.0) • Change management • Innovation Part 4 KM lenses (and domains)
  24. 24. Part 5 6 fallacies about KM Take homes Scales Steps Lenses Why KM? Skills Principles Definitions Resources
  25. 25. Scales in space Where do you operate? Where should you operate? What are you doing to make it happen? (PKM) Part 5 KM scales
  26. 26. Scales in space: PKM PKM in action Part 5 KM scales
  27. 27. Scales in space: Teams > Organisations > MSP Part 5 KM scales Team innovation Learning on the job Collaborative philosophy Striking knowledge partnerships, dealing with wicked problems Facilitating collective agreements Institutional memory ‘Learning organization’ Staff turnover, leveraging company knowledge, remaining relevant and agile Unleashing everyone’s potential, agile leadership, stimulating positive deviance…
  28. 28. Scales in time Part 5 KM scales Documenting (processes) Working out loud Social media Lessons learned AAR Institutional memory Visioning? Purpose? Trend watching
  29. 29. Part 6 6 fallacies about KM Take homes Scales Steps Lenses Why KM? Skills Principles Definitions Resources …and attitudes
  30. 30. KM skills: Talk / Share / Engage Part 6 KM Skills Communication skills Curiosity
  31. 31. KM skills: Listen / Design / Collaborate (group & process skills) Part 6 KM Skills Facilitation and capacity development skills Care for others
  32. 32. KM skills: Reflect / Plan / Anticipate Part 6 KM Skills Analysis and strategic thinking Big picture interest Intuition
  33. 33. KM skills: Seek / Pilot / Filter out / Innovate Information management & ICT Pioneer spirit! Part 6 KM Skills
  34. 34. The modern knowledge worker (is all of us!) And none of us… ;) Part 6 KM Skills
  35. 35. Part 7 6 fallacies about KM Take homes Scales Steps Lenses Why KM? Skills Principles Definitions Resources
  36. 36. Rendering knowledge Volunteer knowledge Just in time Help! Safe fail We know more Part 7 KM principles
  37. 37. Working out loud Part 7 KM principles
  38. 38. More? • KM is an oxymoron (?) • Short term gains and long game thinking • Look for questions, not answers • Connections (people, things…) Part 7 KM principles
  39. 39. Part 8 6 fallacies about KM Take homes Scales Steps Lenses Why KM? Skills Principles Definitions Resources
  40. 40. Some KM steps Part 8 KM steps
  41. 41. Somee aspects of KM and learning you might want to stimulate
  42. 42. Somee aspects of KM and learning you might want to stimulate
  43. 43. Part 9 6 fallacies about KM Take homes Scales Steps Lenses Why KM? Skills Principles Definitions Resources
  44. 44. Final last words… All of the above! It’s all about the journey!! Cultivate curiosity and conversations!!! KM=CDL Make up your own!!!! It starts with you!!!!! Part 7 KM principles
  45. 45. Part 10 6 fallacies about KM Take homes Scales Steps Lenses Why KM? Skills Principles Definitions Resources
  46. 46. Resources – the essentials: books • Designing a successful KM strategy. A guide for the knowledge management professional, Stephanie Barnes and Nick Milton, Information Today Inc. (2015) • The future of knowledge sharing in a digital age: exploring impacts and policy implications for development, IDS (2015) • Working smarter fieldbook, Internet Time Alliance (2011) • Learning To Fly: Practical lessons from one of the World's Leading Knowledge Companies, Chris Collison and Geoff Parcell, J Wiley / Capstone (2005) • Working Knowledge: How Organizations Manage What They Know, Thomas H. Davenport and Laurence Prusak, Harvard Business School Press (2000). • The Knowledge-Creating Company, Ikujiro Nonaka and Hirotaka Takeuchi, Oxford University Press (1995) • The fifth discipline – The art and practice of the learning organization, Peter M. Senge (1990) Part 1 KM fallacies
  47. 47. Resources – the essentials: Articles, blogs etc. Articles: • The knowledge management spectrum – understanding the KM landscape. D. Binney (2001) • Complex Acts of Knowing – Paradox and Descriptive Self Awareness. D. Snowden (2002). • An illustrated guide to knowledge management. (2003) • "Enterprise 2.0: The New, New Knowledge Management?“. T. Davenport (2013) Blogs/videos: • Introducing: Leaders in learning (2018) • Taking stock: KM videos (2017) • Knowledge management: what is the current state (2017) • A model for understanding knowledge systems (2016) • The three key functions of KM (2011) • Rendering knowledge (2008) Part 1 KM fallacies
  48. 48. Resources – People and sources (Twitter handles) • KM4Dev • Nick Milton / Knoco • Stan Garfield • Dave Snowden / Cognitive Edge • David Gurteen • Harold Jarche • Chris Collison • Ian Thorpe • Patrick Lambe • Nancy White • Euan Semple • Luis Suarez • Jack Vinson • Arthur Shelley • APQC • Jaap Pels Part 1 KM fallacies

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