This presentation was given by Ewen Le Borgne (Process Change) at a workshop for Deputy Country Directors of the UN World Food Program’s West and Central Africa region in Dakar, Senegal, October 2018.
18. A quest for meaning through KM history
Part 3 Why KM?
19. Part 4
6 fallacies about KM
Take homes
Scales
Steps
Lenses
Why KM?
Skills
Principles
Definitions
Resources
20. The IM/ICT lens
• Portals
• Databases
• Customer Relationship
Management (CRM) systems
• Expert databases
• Document management
• Collaboration softwares
• Social media (set up)
• …
Part 4 KM lenses (and domains)
21. The communication & knowledge sharing lens
• CoPs
• Social media (use)
• Networking
• Facilitated
collaboration
approaches
• …
Part 4 KM lenses (and domains)
22. The learning lens
• After Action Reviews
• Institutional memory
• The ‘Learning organization’
• Transformational learning
• Sector, social learning
Part 4 KM lenses (and domains)
23. The innovation lens (learning 2.0)
• Change management
• Innovation
Part 4 KM lenses (and domains)
24. Part 5
6 fallacies about KM
Take homes
Scales
Steps
Lenses
Why KM?
Skills
Principles
Definitions
Resources
25. Scales in space
Where do you operate?
Where should you
operate?
What are you doing to
make it happen? (PKM)
Part 5 KM scales
27. Scales in space: Teams > Organisations > MSP
Part 5 KM scales
Team innovation
Learning on the job
Collaborative philosophy
Striking knowledge
partnerships, dealing with
wicked problems
Facilitating collective agreements
Institutional memory
‘Learning organization’
Staff turnover, leveraging
company knowledge, remaining
relevant and agile
Unleashing everyone’s
potential, agile leadership,
stimulating positive deviance…
28. Scales in time
Part 5 KM scales
Documenting
(processes)
Working out
loud
Social media
Lessons
learned
AAR
Institutional
memory
Visioning?
Purpose?
Trend
watching
29. Part 6
6 fallacies about KM
Take homes
Scales
Steps
Lenses
Why KM?
Skills
Principles
Definitions
Resources
…and attitudes
30. KM skills: Talk / Share / Engage
Part 6 KM Skills
Communication skills
Curiosity
31. KM skills: Listen / Design / Collaborate
(group & process skills)
Part 6 KM Skills
Facilitation and
capacity
development skills
Care for others
32. KM skills: Reflect / Plan / Anticipate
Part 6 KM Skills
Analysis and
strategic thinking
Big picture interest
Intuition
33. KM skills: Seek / Pilot / Filter out / Innovate
Information
management
& ICT
Pioneer spirit!
Part 6 KM Skills
38. More?
• KM is an oxymoron (?)
• Short term gains and long game
thinking
• Look for questions, not answers
• Connections (people, things…)
Part 7 KM principles
39. Part 8
6 fallacies about KM
Take homes
Scales
Steps
Lenses
Why KM?
Skills
Principles
Definitions
Resources
43. Part 9
6 fallacies about KM
Take homes
Scales
Steps
Lenses
Why KM?
Skills
Principles
Definitions
Resources
44. Final last words…
All of the above!
It’s all about the journey!!
Cultivate curiosity and conversations!!!
KM=CDL
Make up your own!!!!
It starts with you!!!!!
Part 7 KM principles
45. Part 10
6 fallacies about KM
Take homes
Scales
Steps
Lenses
Why KM?
Skills
Principles
Definitions
Resources
46. Resources – the essentials: books
• Designing a successful KM strategy. A guide for the knowledge management
professional, Stephanie Barnes and Nick Milton, Information Today Inc. (2015)
• The future of knowledge sharing in a digital age: exploring impacts and policy
implications for development, IDS (2015)
• Working smarter fieldbook, Internet Time Alliance (2011)
• Learning To Fly: Practical lessons from one of the World's Leading Knowledge
Companies, Chris Collison and Geoff Parcell, J Wiley / Capstone (2005)
• Working Knowledge: How Organizations Manage What They Know, Thomas H.
Davenport and Laurence Prusak, Harvard Business School Press (2000).
• The Knowledge-Creating Company, Ikujiro Nonaka and Hirotaka Takeuchi,
Oxford University Press (1995)
• The fifth discipline – The art and practice of the learning organization, Peter M.
Senge (1990)
Part 1 KM fallacies
47. Resources – the essentials: Articles, blogs etc.
Articles:
• The knowledge
management spectrum
– understanding the KM
landscape. D. Binney (2001)
• Complex Acts of Knowing – Paradox
and Descriptive Self Awareness. D.
Snowden (2002).
• An illustrated guide to knowledge
management. (2003)
• "Enterprise 2.0: The New, New
Knowledge Management?“. T.
Davenport (2013)
Blogs/videos:
• Introducing: Leaders in learning
(2018)
• Taking stock: KM videos (2017)
• Knowledge management: what is
the current state (2017)
• A model for understanding
knowledge systems (2016)
• The three key functions of KM
(2011)
• Rendering knowledge (2008)
Part 1 KM fallacies
48. Resources – People and sources (Twitter handles)
• KM4Dev
• Nick Milton / Knoco
• Stan Garfield
• Dave Snowden / Cognitive Edge
• David Gurteen
• Harold Jarche
• Chris Collison
• Ian Thorpe
• Patrick Lambe
• Nancy White
• Euan Semple
• Luis Suarez
• Jack Vinson
• Arthur Shelley
• APQC
• Jaap Pels
Part 1 KM fallacies