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EU-OSHA Stakeholder Satisfaction Survey 2018

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EU-OSHA regularly carries out a stakeholders’ survey to obtain feedback on its work. Check out our main results and findings.

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EU-OSHA Stakeholder Satisfaction Survey 2018

  1. 1. 1 EU-OSHA Stakeholder Satisfaction Survey 2018 results Prepared on behalf of EU-OSHA by GfK Social & Strategic Research © GfK SSR February 18, 2019 | EU-OSHA Stakeholder Satisfaction Survey 2018
  2. 2. 2 Residence of respondents (with at least 20 respondents per country) 1. Survey respondent profiles 265 192 168 106 96 93 73 58 57 40 40 36 27 26 23 21 20 86% 14% EU Member States Other countries Residence of respondents (EU vs. Non-EU)
  3. 3. 3 10% 1% 1% 1% 1% 2% 2% 2% 2% 2% 3% 5% 12% 13% 15% 20% 22% Other Employers Association (European) Statutory Insurance Organisation Journalist/media organisation Trade Union (European) International public body Employers Association (national) EU institution or body EU-level network, NGO or association National NGO (non-governmental organisation) National policy-making organisation Trade Union (national) University/research or expert institute OSH Service Provider, e.g. consultant National public body (incl. labour inspectorate) Private company (SME) Private company (large enterprise) 84% 47% 10% workplace intermediaries policy makers other Note: some stakeholder subcategories are considered both workplace intermediaries and policy makers. Stakeholder subcategories included in the group “policy makers” are: international public bodies, EU Institutions or bodies, national policy-making organisations, national public bodies, EU-level networks/NGOs/associations, European employer associations, European trade unions, national trade unions and national employer associations. Stakeholder subcategories included in the group “workplace intermediaries” are: national NGOs, EU-level networks/NGOs/associations, national public bodies, European employers associations, European trade unions, national trade unions, national employers associations, statutory insurance organisations, OSH Service providers, Journalist/media organisations, large private companies and small or micro companies. 1. Survey respondent profiles Broad stakeholder groups Stakeholder categories
  4. 4. 4 2. Main attitudes towards EU-OSHA Overall satisfaction
  5. 5. 5 Overall 2. Main attitudes towards EU-Osha 7.5% 13.0% 9.4% 10.2% 13.9% 10.6% 65.4% 75.0% 73.2% 67.4% 63.4% 66.5% 25.4% 11.0% 15.9% 20.4% 20.7% 21.4% 2018 EU-OSHA performs well as an organization. 2016 EU-OSHA performs well as an organization. The work of EU-OSHA addresses the right priorities on OSH. The work of EU-OSHA adds value to the work on OSH done by others, for example by national organisations. EU-OSHA guides me to the knowledge I need on OSH. EU-OSHA guides me to the knowledge I need on OSH. strongly disagree disagree agree strongly agree
  6. 6. 6 6.6% 7.6% 7.6% 8.7% 10.1% 7.1% 9.2% 10.5% 12.9% 14.3% 15.0% 8.2% 10.8% 11.5% 8.2% 63.7% 66.5% 66.9% 70.1% 73.8% 78.8% 65.7% 67.8% 67.6% 61.5% 63.9% 65.3% 64.2% 67.1% 70.0% 28.1% 24.2% 24.8% 19.9% 14.6% 11.8% 23.3% 19.4% 18.8% 22.5% 19.2% 24.7% 23.6% 20.0% 20.6% PolicyMakers Intermediaries Other PolicyMakers Intermediaries OtherStakeholders PolicyMakers Intermediaries Other PolicyMakers Intermediaries Other PolicyMakers Intermediaries Other EU-OSHA performs well as an organization. The work of EU-OSHA addresses the right priorities on OSH. The work of EU-OSHA adds value to the work on OSH done by others, for example by national organisations. EU-OSHA guides me to the knowledge I need on OSH. EU-OSHA provides access to relevant research based knowledge on OSH. strongly disagree disagree agree strongly agree Main stakeholder groups 2. Main attitudes towards EU-OSHA
  7. 7. 7 2. Main attitudes towards EU-OSHA Contribution of EU-Osha to OSH awareness and solutions 32.4% 28.1% 25.8% 59.5% 61.9% 62.8% 6.2% 9.0% 10.5% 1.9% 1.1% 0.8% Increase awareness about occupational safety and health risks Increase awareness of solutions to occupational safety and health risks Improve occupational safety and health in the workplace 34.7% 31.4% 29.4% 29.2% 27.3% 27.1% 24.2% 25.9% 25.3% 57.7% 60.3% 62.9% 61.9% 62.3% 63.5% 64.7% 62.7% 63.5% 6.3% 6.6% 4.1% 7.9% 9.3% 8.2% 10.5% 10.7% 8.8% 1.2% 1.7% 3.5% 0.9% 1.1% 1.2% 0.5% 0.7% 2.4% Policy Makers Intermediaries Other Policy Makers Intermediaries Other Policy Makers Intermediaries Other Main stakeholder groupsOverall 4 Strongly agree 3 Agree 2 Disagree 1 Strongly disagree
  8. 8. 8 2. Main attitudes towards EU-OSHA Use and purpose of use of EU-OSHA’s work 57.5% 30.8% 29.2% 26.7% 14.5% 10.8% 4.7% 4.8% 6.6% Address occupational safety and health issues at enterprise or workplace level Talked about it with others Further research Awareness raising purposes at European, national or enterprise level Guided to information from other sources than EU-OSHA Policy-making at national level Policy-making at European level Something else Did not use the work of EU-OSHA
  9. 9. 9 Board Members EU15EU13 39.6% 32.7% 31.9% 20.4% 54.7% 53.1% 57.3% 67.7% 5.3% 3.9% 7.6% 5.7% 8.8% 6.9% 4.2% 4 Very satisfied 3 Satisfied 2 Dissatisfied 1 Very dissatisfied Focal Point Members 2. Main attitudes towards EU-Osha Satisfaction among Board/Focal Points members and EU13vs EU15
  10. 10. 10 Overall Policy Makers Intermediaries Other Stakeholders Emerging risks /foresight Overall Policy Makers Intermediaries Other Stakeholders Overall Policy Makers Intermediaries Other Stakeholders Overall Policy Makers Intermediaries Other Stakeholders Healthy Workplaces for All Ages Campaign Work-related diseases OSHwiki 2. Main attitudes towards EU-OSHA Satisfaction EU13 vs EU 15 4 Very satisfied 3 Satisfied 2 Dissatisfied 1 Very dissatisfied EU13 EU15 20.3% 21.7% 19.2% 14.3% 22.2% 37.9% 23.2% 12.5% 25.0% 33.3% 22.9% 12.5% 14.5% 15.0% 12.2% 50.0% 69.6% 66.7% 68.7% 71.4% 66.7% 58.6% 66.7% 75.0% 68.8% 64.3% 71.1% 75.0% 74.2% 77.5% 79.3% 50.0% 7.6% 10.0% 10.1% 14.3% 11.1% 3.4% 10.1% 12.5% 3.1% 3.6% 12.5% 11.3% 7.5% 8.5% 2.5% 1.7% 2.0% 3.1% 2.4% 2.4% 11.4% 9.5% 7.8% 9.9% 14.1% 7.2% 11.4% 9.5% 26.4% 15.1% 19.1% 16.6% 8.7% 5.6% 10.1% 6.5% 77.1% 76.3% 79.2% 76.7% 76.6% 79.3% 73.1% 77.6% 66.0% 70.7% 68.8% 70.3% 89.1% 83.1% 78.7% 83.9% 11.4% 12.8% 12.0% 12.3% 9.4% 12.1% 13.0% 11.6% 7.5% 13.4% 11.0% 12.4% 2.2% 10.5% 10.6% 9.0% 1.4% 1.0% 1.1% 1.4% 2.6% 1.3% 0.8% 1.2% 0.7% 0.8% 0.5% 0.6%
  11. 11. 11 Overall Policy Makers Intermediaries Other Stakeholders Costs and benefits of OSH Overall Policy Makers Intermediaries Other Stakeholders Overall Policy Makers Intermediaries Other Stakeholders Overall Policy Makers Intermediaries Other Stakeholders Micro and small enterprises Online interactive Risk Assessment tools (OiRA) Enterprise survey ESENER 19.8% 26.2% 20.0% 9.9% 11.1% 8.3% 14.3% 14.3% 16.9% 15.4% 11.5% 11.4% 9.7% 75.0% 75.3% 67.7% 72.4% 100.0% 76.1% 75.6% 77.4% 71.4% 73.8% 69.5% 73.1% 100.0% 71.2% 77.1% 75.8% 25.0% 3.7% 4.6% 5.7% 11.3% 6.7% 10.7% 14.3% 10.7% 11.9% 10.6% 15.4% 8.6% 12.9% 1.2% 1.5% 1.9% 2.8% 6.7% 3.6% 1.2% 1.7% 1.0% 1.9% 2.9% 1.6% 7.5% 9.8% 12.6% 10.7% 6.8% 6.1% 7.4% 6.5% 6.4% 6.2% 8.1% 6.4% 14.0% 5.5% 8.4% 7.4% 87.5% 77.7% 77.7% 78.3% 79.5% 75.3% 76.6% 75.9% 74.5% 76.2% 73.3% 75.9% 72.0% 77.3% 75.7% 76.9% 5.0% 9.2% 6.3% 8.2% 13.6% 15.4% 13.8% 15.0% 14.9% 16.5% 18.0% 16.4% 14.0% 15.9% 14.9% 14.5% 3.3% 3.4% 2.8% 3.2% 2.1% 2.7% 4.3% 1.1% 0.6% 1.4% 1.3% 1.0% 1.2% 2. Main attitudes towards EU-OSHA Satisfaction EU13 vs EU15 4 Very satisfied 3 Satisfied 2 Dissatisfied 1 Very dissatisfied EU13 EU15
  12. 12. 12 Satisfaction Board members vs Focal Point members Emerging risks/foresight Healthy Workplaces for All Ages Campaign Work-related diseases OSHwiki Costs and benefits of OSH Micro and small enterprises Online interactive Risk Assessment tools (OiRA) Enterprise survey ESENER 15.8% 7.5% 17.1% 10.8% 10.6% 15.6% 30.6% 10.6% 75.4% 75.0% 75.6% 89.2% 72.3% 78.1% 63.9% 83.0% 5.3% 10.0% 7.3% 12.8% 6.3% 2.8% 6.4% 3.5% 7.5% 4.3% 2.8% 30.0% 5.0% 12.0% 5.6% 44.4% 14.3% 22.7% 60.0% 85.0% 68.0% 72.2% 86.4% 44.4% 81.0% 72.7% 10.0% 5.0% 20.0% 16.7% 13.6% 11.1% 4.8% 4.5% 5.0% 5.6% 4 Very satisfied 3 Satisfied 2 Dissatisfied 1 Very dissatisfied Board Members Focal Point Members 2. Main attitudes towards EU-OSHA
  13. 13. 13 3. Familiarity with EU-OSHA’s activities 8.2% 7.8% 7.5% 12.8% 9.9% 12.3% 19.1% 15.9% 21.5% 25.5% 34.8% 31.0% 44.1% 46.0% 39.9% 52.5% 29.1% 34.3% 37.0% 36.9% 36.7% 31.1% 29.9% 27.3% 41.2% 32.4% 20.7% 19.2% 9.3% 10.5% 11.1% 4.3% Enterprise survey ESENER OSHwiki Micro and small enterprises Online interactive Risk Assessment tools (OiRA) Emerging risks/foresight Costs and benefits of OSH Healthy Workplaces for All Ages Campaign Work-related diseases 6.0% 6.0% 30.0% 17.0% 8.0% 21.0% 15.0% 20.0% 37.0% 35.0% 30.0% 38.0% 26.0% 33.0% 24.0% 39.0% 38.0% 29.0% 52.0% 41.0% 8.0% 9.0% 24.0% 11.0% 20162018 Overall 4 Very familiar 3 Quite familiar 2 Just a little familiar 1 Not familiar
  14. 14. 14 12.9% 10.8% 10.6% 17.0% 14.0% 15.7% 26.4% 21.9% 27.9% 27.3% 37.6% 32.6% 47.2% 46.0% 40.6% 50.6% 26.8% 33.5% 32.6% 33.5% 30.3% 28.4% 24.2% 23.8% 32.4% 28.4% 19.2% 17.0% 8.5% 9.8% 8.7% 3.6% Policy Makers Work-related diseases Healthy Workplaces for All Ages Campaign Costs and benefits of OSH Emerging risks/foresight Online interactive Risk Assessment tools (OiRA) Micro and small enterprises OSHwiki Enterprise survey ESENER 7.2% 6.5% 6.7% 12.3% 8.8% 12.0% 18.6% 14.1% 21.3% 27.1% 35.8% 31.5% 44.6% 46.3% 40.8% 53.7% 30.3% 35.0% 37.3% 37.1% 38.3% 31.8% 30.3% 28.1% 41.2% 31.4% 20.2% 19.1% 8.3% 10.0% 10.3% 4.1% Workplace Intermediaries 5.3% 6.5% 5.9% 8.8% 6.5% 8.2% 14.7% 12.9% 15.3% 14.7% 30.0% 27.1% 39.4% 41.8% 35.9% 52.4% 27.1% 29.4% 35.9% 40.0% 40.0% 35.9% 33.5% 30.0% 52.4% 49.4% 28.2% 24.1% 14.1% 14.1% 15.9% 4.7% Other Stakeholders 4 Very familiar 3 Quite familiar 2 Just a little familiar 1 Not familiar 3. Familiarity with EU-OSHA’s activities Main stakeholder groups
  15. 15. 15 Overall Policy Makers Intermediaries Other Stakeholders 3. Familiarity with EU-OSHA activities EU13 vs EU15 Work-related diseases Overall Policy Makers Intermediaries Other Stakeholders Overall Policy Makers Intermediaries Other Stakeholders Overall Policy Makers Intermediaries Other Stakeholders Healthy Workplaces for All Ages Campaign Costs and benefits of OSH Emerging risks /foresight 10.8% 15.2% 12.1% 7.1% 16.8% 19.2% 15.5% 21.4% 31.4% 44.0% 32.8% 14.3% 20.5% 29.6% 22.4% 57.1% 56.2% 59.2% 56.5% 35.7% 47.0% 51.2% 48.7% 21.4% 44.3% 40.0% 43.1% 42.9% 52.4% 51.2% 52.2% 42.9% 26.5% 20.8% 25.9% 28.6% 28.1% 25.6% 28.0% 57.1% 18.9% 14.4% 19.8% 42.9% 23.2% 17.6% 22.4% 6.5% 4.8% 5.6% 28.6% 8.1% 4.0% 7.8% 5.4% 1.6% 4.3% 3.8% 1.6% 3.0% 7.6% 8.7% 13.9% 9.8% 9.1% 10.7% 15.2% 11.6% 16.7% 18.3% 24.7% 18.6% 13.6% 12.9% 20.8% 14.8% 40.9% 44.3% 46.4% 43.8% 43.2% 45.6% 44.7% 44.8% 37.1% 40.7% 41.0% 39.9% 50.8% 52.4% 49.3% 51.0% 36.4% 38.8% 30.6% 36.8% 35.6% 33.0% 28.7% 32.1% 30.3% 30.4% 24.1% 29.6% 31.1% 30.5% 25.6% 29.7% 15.2% 8.2% 9.1% 9.6% 12.1% 10.8% 11.4% 11.5% 15.9% 10.6% 10.2% 11.8% 4.5% 4.2% 4.2% 4.5% 4 Very familiar 3 Quite familiar 2 Just a little familiar 1 Not familiar EU13 EU15
  16. 16. 16 Overall Policy Makers Intermediaries Other Stakeholders Online interactive Risk Assessment tools (OiRA) Overall Policy Makers Intermediaries Other Stakeholders Overall Policy Makers Intermediaries Other Stakeholders Overall Policy Makers Intermediaries Other Stakeholders Micro and small enterprises OSHwiki Enterprise survey ESENER 13.0% 22.4% 13.8% 14.3% 14.6% 20.8% 16.4% 7.1% 14.6% 20.8% 15.9% 21.4% 25.4% 28.0% 25.9% 21.4% 38.9% 40.8% 38.8% 7.1% 37.8% 34.4% 34.9% 42.9% 44.3% 42.4% 43.5% 28.6% 37.8% 45.6% 37.9% 35.7% 27.6% 27.2% 28.4% 35.7% 30.8% 30.4% 31.5% 35.7% 33.0% 32.0% 32.8% 35.7% 28.1% 17.6% 26.7% 42.9% 20.5% 9.6% 19.0% 42.9% 16.8% 14.4% 17.2% 14.3% 8.1% 4.8% 7.8% 14.3% 8.6% 8.8% 9.5% 6.8% 6.8% 11.9% 7.9% 6.8% 5.5% 9.2% 6.9% 6.8% 5.8% 9.1% 6.6% 9.1% 10.6% 15.2% 11.4% 15.9% 18.7% 26.2% 19.3% 17.4% 26.1% 26.8% 24.8% 31.1% 34.5% 37.0% 33.6% 27.3% 30.3% 29.1% 29.4% 25.0% 29.5% 24.7% 27.6% 25.0% 34.2% 32.2% 33.0% 34.8% 37.2% 31.4% 36.7% 39.4% 37.6% 35.5% 37.6% 52.3% 45.0% 37.2% 45.2% 50.8% 34.2% 31.8% 35.4% 27.3% 22.5% 22.5% 23.1% 24.2% 21.5% 20.2% 21.6% 3. Familiarity with EU-OSHA activities EU 13 vs EU 15 EU13 EU15 4 Very familiar 3 Quite familiar 2 Just a little familiar 1 Not familiar
  17. 17. 17 Board members and Focal Point members Emerging risks/foresight Healthy Workplaces for All Ages Campaign Work-related diseases OSHwiki Costs and benefits of OSH Micro and small enterprises Online interactive Risk Assessment tools (OiRA) Enterprise survey ESENER 19.5% 27.4% 15.0% 19.5% 16.8% 23.9% 37.2% 22.1% 37.2% 35.4% 50.4% 49.6% 33.6% 54.0% 39.8% 50.4% 22.1% 25.7% 23.9% 23.9% 22.1% 19.5% 17.7% 23.0% 21.2% 11.5% 10.6% 7.1% 27.4% 2.7% 5.3% 4.4% 30.2% 34.0% 22.6% 22.6% 15.1% 28.3% 50.9% 22.6% 41.5% 34.0% 41.5% 43.4% 37.7% 52.8% 34.0% 58.5% 15.1% 26.4% 30.2% 26.4% 34.0% 17.0% 13.2% 17.0% 13.2% 5.7% 5.7% 7.5% 13.2% 1.9% 1.9% 1.9% 4 Very familiar 3 Quite familiar 2 Just a little familiar 1 Not familiar Board Members Focal Point Members 3. Familiarity with EU-OSHA’s activities
  18. 18. 18 77.2% 80.8% 80.1% 81.8% 80.2% 82.7% 86.7% 85.5% 88.3% 87.9% 89.5% 88.6% 92.7% 93.9% 95.0% 95.5% 91.4% 90.6% 87.9% 97.2% 97.4% 93.3% 91.6% 98.4% Online interactive Risk Assessment tools (OiRA) Micro and small enterprises Costs and benefits of OSH OSHwiki Work-related diseases Healthy Workplaces for All Ages Campaign Enterprise survey ESENER Emerging risks/foresight Very familiar Quite familiar Just a little familiar 3. Familiarity with EU-OSHA’s activities Correlation between familiarity and satisfaction
  19. 19. 19 87.0% 84.5% 75.9% 91.3% 92.1% 90.1% 85.3% 97.6% 90.5% 94.6% 95.8% 96.8% Micro and small enterprises Online interactive Risk Assessment tools (OiRA) OSHwiki Emerging risks/foresight Very familiar Quite familiar Just a little familiar 3. Familiarity with EU-OSHA’s activities Correlation between familiarity … 69.7% 62.0% 82.5% 86.3% 84.3% 85.7% 82.4% 87.1% 97.2% Costs and benefits of OSH Emerging risks/foresight OSHwiki Very familiar Quite familiar Just a little familiar Relevance Reliability
  20. 20. 20 63.0% 52.5% 73.5% 62.2% 55.3% 85.1% 66.7% 67.7% 90.3% OSHwiki Emerging risks/foresight Online interactive Risk Assessment tools (OiRA) Very familiar Quite familiar Just a little familiar 3. Familiarity with EU-OSHA’s activities Correlation between familiarity … Uniqueness Added value 61.0% 81.8% 80.2% 74.0% 89.5% 88.3% 81.4% 88.9% 90.6% Healthy Workplaces for All Ages Campaign Online interactive Risk Assessment tools (OiRA) Micro and small enterprises Very familiar Quite familiar Just a little familiar
  21. 21. 21 82.8% 93.6% 81.2% 93.3% 73.9% 91.2% 67.3% 88.0% No Yes No Yes No Yes No Yes Enterprise surveyESENER Emerging risks/foresight Work-related diseases Microand small enterprises Use 4. Satisfaction and use Correlation between satisfaction and use
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