The EU-OSHA stakeholder satisfaction survey of 2018 reveals overall satisfaction with EU-OSHA's performance among various stakeholder groups, with many respondents recognizing its contributions to occupational safety and health (OSH) awareness and solutions. Key findings include that a significant majority of stakeholders agree that EU-OSHA addresses the right priorities and adds value to their work on OSH. The survey emphasizes the importance of EU-OSHA in guiding stakeholders to essential knowledge and resources related to occupational safety.

1. 1
EU-OSHA Stakeholder Satisfaction Survey
2018 results
Prepared on behalf of EU-OSHA by GfK Social & Strategic Research
© GfK SSR February 18, 2019 | EU-OSHA Stakeholder Satisfaction Survey 2018

2. 2
Residence of respondents (with at least 20
respondents per country)
1. Survey respondent profiles
265
192
168
106
96 93
73
58 57
40 40 36
27 26 23 21 20
86%
14%
EU Member States Other countries
Residence of respondents (EU
vs. Non-EU)

3. 3
10%
1%
1%
1%
1%
2%
2%
2%
2%
2%
3%
5%
12%
13%
15%
20%
22%
Other
Employers Association (European)
Statutory Insurance Organisation
Journalist/media organisation
Trade Union (European)
International public body
Employers Association (national)
EU institution or body
EU-level network, NGO or association
National NGO (non-governmental organisation)
National policy-making organisation
Trade Union (national)
University/research or expert institute
OSH Service Provider, e.g. consultant
National public body (incl. labour inspectorate)
Private company (SME)
Private company (large enterprise)
84%
47%
10%
workplace
intermediaries
policy makers
other
Note: some stakeholder subcategories are considered both workplace intermediaries and policy makers.
Stakeholder subcategories included in the group “policy makers” are: international public bodies, EU Institutions or bodies, national policy-making organisations, national public bodies, EU-level networks/NGOs/associations, European employer associations,
European trade unions, national trade unions and national employer associations.
Stakeholder subcategories included in the group “workplace intermediaries” are: national NGOs, EU-level networks/NGOs/associations, national public bodies, European employers associations, European trade unions, national trade unions, national employers
associations, statutory insurance organisations, OSH Service providers, Journalist/media organisations, large private companies and small or micro companies.
1. Survey respondent profiles
Broad stakeholder groups Stakeholder categories

4. 4
2. Main attitudes towards EU-OSHA
Overall satisfaction

5. 5
Overall
2. Main attitudes towards EU-Osha
7.5% 13.0% 9.4% 10.2% 13.9% 10.6%
65.4%
75.0%
73.2% 67.4% 63.4% 66.5%
25.4%
11.0% 15.9% 20.4% 20.7% 21.4%
2018 EU-OSHA performs
well as an organization.
2016 EU-OSHA performs
well as an organization.
The work of EU-OSHA
addresses the right
priorities on OSH.
The work of EU-OSHA
adds value to the work
on OSH done by others,
for example by national
organisations.
EU-OSHA guides me to
the knowledge I need on
OSH.
EU-OSHA guides me to
the knowledge I need on
OSH.
strongly disagree disagree agree strongly agree

6. 6
6.6% 7.6% 7.6% 8.7% 10.1% 7.1% 9.2% 10.5% 12.9% 14.3% 15.0%
8.2% 10.8% 11.5% 8.2%
63.7% 66.5% 66.9% 70.1%
73.8% 78.8%
65.7% 67.8% 67.6% 61.5% 63.9%
65.3% 64.2% 67.1% 70.0%
28.1% 24.2% 24.8% 19.9% 14.6% 11.8%
23.3% 19.4% 18.8% 22.5% 19.2% 24.7% 23.6% 20.0% 20.6%
PolicyMakers
Intermediaries
Other
PolicyMakers
Intermediaries
OtherStakeholders
PolicyMakers
Intermediaries
Other
PolicyMakers
Intermediaries
Other
PolicyMakers
Intermediaries
Other
EU-OSHA performs well as an
organization.
The work of EU-OSHA addresses
the right priorities on OSH.
The work of EU-OSHA adds value
to the work on OSH done by
others, for example by national
organisations.
EU-OSHA guides me to the
knowledge I need on OSH.
EU-OSHA provides access to
relevant research based
knowledge on OSH.
strongly disagree disagree agree strongly agree
Main stakeholder groups
2. Main attitudes towards EU-OSHA

7. 7
2. Main attitudes towards EU-OSHA
Contribution of EU-Osha to OSH awareness and solutions
32.4%
28.1%
25.8%
59.5%
61.9%
62.8%
6.2%
9.0%
10.5%
1.9%
1.1%
0.8%
Increase awareness about occupational
safety and health risks
Increase awareness of solutions to
occupational safety and health risks
Improve occupational safety and health
in the workplace
34.7%
31.4%
29.4%
29.2%
27.3%
27.1%
24.2%
25.9%
25.3%
57.7%
60.3%
62.9%
61.9%
62.3%
63.5%
64.7%
62.7%
63.5%
6.3%
6.6%
4.1%
7.9%
9.3%
8.2%
10.5%
10.7%
8.8%
1.2%
1.7%
3.5%
0.9%
1.1%
1.2%
0.5%
0.7%
2.4%
Policy Makers
Intermediaries
Other
Policy Makers
Intermediaries
Other
Policy Makers
Intermediaries
Other
Main stakeholder groupsOverall
4 Strongly agree 3 Agree 2 Disagree 1 Strongly disagree

8. 8
2. Main attitudes towards EU-OSHA
Use and purpose of use of EU-OSHA’s work
57.5%
30.8%
29.2%
26.7%
14.5%
10.8%
4.7%
4.8%
6.6%
Address occupational safety and health issues
at enterprise or workplace level
Talked about it with others
Further research
Awareness raising purposes at European,
national or enterprise level
Guided to information from other sources
than EU-OSHA
Policy-making at national level
Policy-making at European level
Something else
Did not use the work of EU-OSHA

9. 9
Board
Members
EU15EU13
39.6%
32.7% 31.9%
20.4%
54.7%
53.1% 57.3%
67.7%
5.3%
3.9% 7.6%
5.7% 8.8% 6.9% 4.2%
4 Very satisfied 3 Satisfied 2 Dissatisfied 1 Very dissatisfied
Focal Point
Members
2. Main attitudes towards EU-Osha
Satisfaction among Board/Focal Points members and EU13vs EU15

10. 10
Overall
Policy Makers
Intermediaries
Other Stakeholders
Emerging risks
/foresight
Overall
Policy Makers
Intermediaries
Other Stakeholders
Overall
Policy Makers
Intermediaries
Other Stakeholders
Overall
Policy Makers
Intermediaries
Other Stakeholders
Healthy Workplaces for
All Ages Campaign
Work-related diseases
OSHwiki
2. Main attitudes towards EU-OSHA
Satisfaction EU13 vs EU 15
4 Very satisfied 3 Satisfied 2 Dissatisfied 1 Very dissatisfied
EU13 EU15
20.3%
21.7%
19.2%
14.3%
22.2%
37.9%
23.2%
12.5%
25.0%
33.3%
22.9%
12.5%
14.5%
15.0%
12.2%
50.0%
69.6%
66.7%
68.7%
71.4%
66.7%
58.6%
66.7%
75.0%
68.8%
64.3%
71.1%
75.0%
74.2%
77.5%
79.3%
50.0%
7.6%
10.0%
10.1%
14.3%
11.1%
3.4%
10.1%
12.5%
3.1%
3.6%
12.5%
11.3%
7.5%
8.5%
2.5%
1.7%
2.0%
3.1%
2.4%
2.4%
11.4%
9.5%
7.8%
9.9%
14.1%
7.2%
11.4%
9.5%
26.4%
15.1%
19.1%
16.6%
8.7%
5.6%
10.1%
6.5%
77.1%
76.3%
79.2%
76.7%
76.6%
79.3%
73.1%
77.6%
66.0%
70.7%
68.8%
70.3%
89.1%
83.1%
78.7%
83.9%
11.4%
12.8%
12.0%
12.3%
9.4%
12.1%
13.0%
11.6%
7.5%
13.4%
11.0%
12.4%
2.2%
10.5%
10.6%
9.0%
1.4%
1.0%
1.1%
1.4%
2.6%
1.3%
0.8%
1.2%
0.7%
0.8%
0.5%
0.6%

11. 11
Overall
Policy Makers
Intermediaries
Other Stakeholders
Costs and benefits of
OSH
Overall
Policy Makers
Intermediaries
Other Stakeholders
Overall
Policy Makers
Intermediaries
Other Stakeholders
Overall
Policy Makers
Intermediaries
Other Stakeholders
Micro and small
enterprises
Online interactive Risk
Assessment tools
(OiRA)
Enterprise survey
ESENER 19.8%
26.2%
20.0%
9.9%
11.1%
8.3%
14.3%
14.3%
16.9%
15.4%
11.5%
11.4%
9.7%
75.0%
75.3%
67.7%
72.4%
100.0%
76.1%
75.6%
77.4%
71.4%
73.8%
69.5%
73.1%
100.0%
71.2%
77.1%
75.8%
25.0%
3.7%
4.6%
5.7%
11.3%
6.7%
10.7%
14.3%
10.7%
11.9%
10.6%
15.4%
8.6%
12.9%
1.2%
1.5%
1.9%
2.8%
6.7%
3.6%
1.2%
1.7%
1.0%
1.9%
2.9%
1.6%
7.5%
9.8%
12.6%
10.7%
6.8%
6.1%
7.4%
6.5%
6.4%
6.2%
8.1%
6.4%
14.0%
5.5%
8.4%
7.4%
87.5%
77.7%
77.7%
78.3%
79.5%
75.3%
76.6%
75.9%
74.5%
76.2%
73.3%
75.9%
72.0%
77.3%
75.7%
76.9%
5.0%
9.2%
6.3%
8.2%
13.6%
15.4%
13.8%
15.0%
14.9%
16.5%
18.0%
16.4%
14.0%
15.9%
14.9%
14.5%
3.3%
3.4%
2.8%
3.2%
2.1%
2.7%
4.3%
1.1%
0.6%
1.4%
1.3%
1.0%
1.2%
2. Main attitudes towards EU-OSHA
Satisfaction EU13 vs EU15
4 Very satisfied 3 Satisfied 2 Dissatisfied 1 Very dissatisfied
EU13 EU15

12. 12
Satisfaction Board members vs Focal Point members
Emerging risks/foresight
Healthy Workplaces for All Ages Campaign
Work-related diseases
OSHwiki
Costs and benefits of OSH
Micro and small enterprises
Online interactive Risk Assessment tools (OiRA)
Enterprise survey ESENER 15.8%
7.5%
17.1%
10.8%
10.6%
15.6%
30.6%
10.6%
75.4%
75.0%
75.6%
89.2%
72.3%
78.1%
63.9%
83.0%
5.3%
10.0%
7.3%
12.8%
6.3%
2.8%
6.4%
3.5%
7.5%
4.3%
2.8%
30.0%
5.0%
12.0%
5.6%
44.4%
14.3%
22.7%
60.0%
85.0%
68.0%
72.2%
86.4%
44.4%
81.0%
72.7%
10.0%
5.0%
20.0%
16.7%
13.6%
11.1%
4.8%
4.5%
5.0%
5.6%
4 Very satisfied 3 Satisfied 2 Dissatisfied 1 Very dissatisfied
Board
Members
Focal Point
Members
2. Main attitudes towards EU-OSHA

13. 13
3. Familiarity with EU-OSHA’s activities
8.2%
7.8%
7.5%
12.8%
9.9%
12.3%
19.1%
15.9%
21.5%
25.5%
34.8%
31.0%
44.1%
46.0%
39.9%
52.5%
29.1%
34.3%
37.0%
36.9%
36.7%
31.1%
29.9%
27.3%
41.2%
32.4%
20.7%
19.2%
9.3%
10.5%
11.1%
4.3%
Enterprise survey ESENER
OSHwiki
Micro and small enterprises
Online interactive Risk Assessment tools (OiRA)
Emerging risks/foresight
Costs and benefits of OSH
Healthy Workplaces for All Ages Campaign
Work-related diseases
6.0%
6.0%
30.0%
17.0%
8.0%
21.0%
15.0%
20.0%
37.0%
35.0%
30.0%
38.0%
26.0%
33.0%
24.0%
39.0%
38.0%
29.0%
52.0%
41.0%
8.0%
9.0%
24.0%
11.0%
20162018
Overall
4 Very familiar 3 Quite familiar 2 Just a little familiar 1 Not familiar

14. 14
12.9%
10.8%
10.6%
17.0%
14.0%
15.7%
26.4%
21.9%
27.9%
27.3%
37.6%
32.6%
47.2%
46.0%
40.6%
50.6%
26.8%
33.5%
32.6%
33.5%
30.3%
28.4%
24.2%
23.8%
32.4%
28.4%
19.2%
17.0%
8.5%
9.8%
8.7%
3.6%
Policy Makers
Work-related diseases
Healthy Workplaces for All Ages Campaign
Costs and benefits of OSH
Emerging risks/foresight
Online interactive Risk Assessment tools (OiRA)
Micro and small enterprises
OSHwiki
Enterprise survey ESENER 7.2%
6.5%
6.7%
12.3%
8.8%
12.0%
18.6%
14.1%
21.3%
27.1%
35.8%
31.5%
44.6%
46.3%
40.8%
53.7%
30.3%
35.0%
37.3%
37.1%
38.3%
31.8%
30.3%
28.1%
41.2%
31.4%
20.2%
19.1%
8.3%
10.0%
10.3%
4.1%
Workplace
Intermediaries
5.3%
6.5%
5.9%
8.8%
6.5%
8.2%
14.7%
12.9%
15.3%
14.7%
30.0%
27.1%
39.4%
41.8%
35.9%
52.4%
27.1%
29.4%
35.9%
40.0%
40.0%
35.9%
33.5%
30.0%
52.4%
49.4%
28.2%
24.1%
14.1%
14.1%
15.9%
4.7%
Other Stakeholders
4 Very familiar 3 Quite familiar 2 Just a little familiar 1 Not familiar
3. Familiarity with EU-OSHA’s activities
Main stakeholder groups

15. 15
Overall
Policy Makers
Intermediaries
Other Stakeholders
3. Familiarity with EU-OSHA activities
EU13 vs EU15
Work-related diseases
Overall
Policy Makers
Intermediaries
Other Stakeholders
Overall
Policy Makers
Intermediaries
Other Stakeholders
Overall
Policy Makers
Intermediaries
Other Stakeholders
Healthy Workplaces for
All Ages Campaign
Costs and benefits of
OSH
Emerging risks
/foresight 10.8%
15.2%
12.1%
7.1%
16.8%
19.2%
15.5%
21.4%
31.4%
44.0%
32.8%
14.3%
20.5%
29.6%
22.4%
57.1%
56.2%
59.2%
56.5%
35.7%
47.0%
51.2%
48.7%
21.4%
44.3%
40.0%
43.1%
42.9%
52.4%
51.2%
52.2%
42.9%
26.5%
20.8%
25.9%
28.6%
28.1%
25.6%
28.0%
57.1%
18.9%
14.4%
19.8%
42.9%
23.2%
17.6%
22.4%
6.5%
4.8%
5.6%
28.6%
8.1%
4.0%
7.8%
5.4%
1.6%
4.3%
3.8%
1.6%
3.0%
7.6%
8.7%
13.9%
9.8%
9.1%
10.7%
15.2%
11.6%
16.7%
18.3%
24.7%
18.6%
13.6%
12.9%
20.8%
14.8%
40.9%
44.3%
46.4%
43.8%
43.2%
45.6%
44.7%
44.8%
37.1%
40.7%
41.0%
39.9%
50.8%
52.4%
49.3%
51.0%
36.4%
38.8%
30.6%
36.8%
35.6%
33.0%
28.7%
32.1%
30.3%
30.4%
24.1%
29.6%
31.1%
30.5%
25.6%
29.7%
15.2%
8.2%
9.1%
9.6%
12.1%
10.8%
11.4%
11.5%
15.9%
10.6%
10.2%
11.8%
4.5%
4.2%
4.2%
4.5%
4 Very familiar 3 Quite familiar 2 Just a little familiar 1 Not familiar
EU13 EU15

16. 16
Overall
Policy Makers
Intermediaries
Other Stakeholders
Online interactive Risk
Assessment tools
(OiRA)
Overall
Policy Makers
Intermediaries
Other Stakeholders
Overall
Policy Makers
Intermediaries
Other Stakeholders
Overall
Policy Makers
Intermediaries
Other Stakeholders
Micro and small
enterprises
OSHwiki
Enterprise survey
ESENER 13.0%
22.4%
13.8%
14.3%
14.6%
20.8%
16.4%
7.1%
14.6%
20.8%
15.9%
21.4%
25.4%
28.0%
25.9%
21.4%
38.9%
40.8%
38.8%
7.1%
37.8%
34.4%
34.9%
42.9%
44.3%
42.4%
43.5%
28.6%
37.8%
45.6%
37.9%
35.7%
27.6%
27.2%
28.4%
35.7%
30.8%
30.4%
31.5%
35.7%
33.0%
32.0%
32.8%
35.7%
28.1%
17.6%
26.7%
42.9%
20.5%
9.6%
19.0%
42.9%
16.8%
14.4%
17.2%
14.3%
8.1%
4.8%
7.8%
14.3%
8.6%
8.8%
9.5%
6.8%
6.8%
11.9%
7.9%
6.8%
5.5%
9.2%
6.9%
6.8%
5.8%
9.1%
6.6%
9.1%
10.6%
15.2%
11.4%
15.9%
18.7%
26.2%
19.3%
17.4%
26.1%
26.8%
24.8%
31.1%
34.5%
37.0%
33.6%
27.3%
30.3%
29.1%
29.4%
25.0%
29.5%
24.7%
27.6%
25.0%
34.2%
32.2%
33.0%
34.8%
37.2%
31.4%
36.7%
39.4%
37.6%
35.5%
37.6%
52.3%
45.0%
37.2%
45.2%
50.8%
34.2%
31.8%
35.4%
27.3%
22.5%
22.5%
23.1%
24.2%
21.5%
20.2%
21.6%
3. Familiarity with EU-OSHA activities
EU 13 vs EU 15 EU13 EU15
4 Very familiar 3 Quite familiar 2 Just a little familiar 1 Not familiar

17. 17
Board members and Focal Point members
Emerging risks/foresight
Healthy Workplaces for All Ages Campaign
Work-related diseases
OSHwiki
Costs and benefits of OSH
Micro and small enterprises
Online interactive Risk Assessment tools (OiRA)
Enterprise survey ESENER 19.5%
27.4%
15.0%
19.5%
16.8%
23.9%
37.2%
22.1%
37.2%
35.4%
50.4%
49.6%
33.6%
54.0%
39.8%
50.4%
22.1%
25.7%
23.9%
23.9%
22.1%
19.5%
17.7%
23.0%
21.2%
11.5%
10.6%
7.1%
27.4%
2.7%
5.3%
4.4%
30.2%
34.0%
22.6%
22.6%
15.1%
28.3%
50.9%
22.6%
41.5%
34.0%
41.5%
43.4%
37.7%
52.8%
34.0%
58.5%
15.1%
26.4%
30.2%
26.4%
34.0%
17.0%
13.2%
17.0%
13.2%
5.7%
5.7%
7.5%
13.2%
1.9%
1.9%
1.9%
4 Very familiar 3 Quite familiar 2 Just a little familiar 1 Not familiar
Board
Members
Focal Point
Members
3. Familiarity with EU-OSHA’s activities

18. 18
77.2%
80.8%
80.1%
81.8%
80.2%
82.7%
86.7%
85.5%
88.3%
87.9%
89.5%
88.6%
92.7%
93.9%
95.0%
95.5%
91.4%
90.6%
87.9%
97.2%
97.4%
93.3%
91.6%
98.4%
Online interactive Risk Assessment tools (OiRA)
Micro and small enterprises
Costs and benefits of OSH
OSHwiki
Work-related diseases
Healthy Workplaces for All Ages Campaign
Enterprise survey ESENER
Emerging risks/foresight
Very familiar Quite familiar Just a little familiar
3. Familiarity with EU-OSHA’s activities
Correlation between familiarity and satisfaction

19. 19
87.0%
84.5%
75.9%
91.3%
92.1%
90.1%
85.3%
97.6%
90.5%
94.6%
95.8%
96.8%
Micro and small enterprises
Online interactive Risk Assessment tools
(OiRA)
OSHwiki
Emerging risks/foresight
Very familiar Quite familiar Just a little familiar
3. Familiarity with EU-OSHA’s activities
Correlation between familiarity …
69.7%
62.0%
82.5%
86.3%
84.3%
85.7%
82.4%
87.1%
97.2%
Costs and benefits of OSH
Emerging risks/foresight
OSHwiki
Very familiar Quite familiar Just a little familiar
Relevance Reliability

20. 20
63.0%
52.5%
73.5%
62.2%
55.3%
85.1%
66.7%
67.7%
90.3%
OSHwiki
Emerging risks/foresight
Online interactive Risk Assessment tools
(OiRA)
Very familiar Quite familiar Just a little familiar
3. Familiarity with EU-OSHA’s activities
Correlation between familiarity …
Uniqueness Added value
61.0%
81.8%
80.2%
74.0%
89.5%
88.3%
81.4%
88.9%
90.6%
Healthy Workplaces for All Ages
Campaign
Online interactive Risk Assessment
tools (OiRA)
Micro and small enterprises
Very familiar Quite familiar Just a little familiar

21. 21
82.8%
93.6%
81.2%
93.3%
73.9%
91.2%
67.3%
88.0%
No
Yes
No
Yes
No
Yes
No
Yes
Enterprise
surveyESENER
Emerging
risks/foresight
Work-related
diseases
Microand
small
enterprises
Use
4. Satisfaction and use
Correlation between satisfaction and use

22. 22