We all want to have better business outcomes for our organizations solutions, such as faster remediation of problems, easier problem detection, greater revenue generation, happier customers, and engineering teams that can remain focused on delivering more business value. The problem with the popular three pillars (metrics, logs, tracing) is that you are talking about technology aspects and not about solutions. It's like talking about the tools in a mechanics toolbox used to make your convertible run again, instead of focusing on the blue smoke coming out of the exhaust, the rising engine temperature, and using that data to quickly remediate the problem by replacing the seals to prevent oil leaking in the engine. Let’s quickly tour the phases that lead to better outcomes and get our focus back on effective observability goals. Key takeaways - Modern cloud native observability needs three guiding phases to provide better outcomes, not tooling. Based on article: https://www.schabell.org/2022/09/o11y-guide-cloud-native-observability-needs-phases.html

1. Three Phases to
Better
Observability
Outcomes
Eric D. Schabell
Director Evangelism
@ericschabell{@fosstodon.org}
11 Oct 2023
SRECon EU, Dublin

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Pillars Phases

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Developer
Technology
Bottom up

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Pillar problems…

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Car is on fire…

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Observability…

7. Cloud Native
Observability at Scale

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Data volume
Experiment:
- Hello World app on 4 node
Kubernetes cluster with Tracing,
End User Metrics (EUM), Logs,
Metrics (containers / nodes)
- 30 days == +450 GB

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“It’s remarkable how common this
situation is, where an organization is
paying more for their observability data,
than they do for their production
infrastructure.”

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Better outcomes…
Faster remediation…
Easier detection…
Happier customers…

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Phase 1
Know something
is happening as
fast as possible…

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Phase 2
Triage with
specific
information…

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Phase 3
Understand to
ensure never
happens again…

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Know
Triage
Understand