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CX Cloud - Creating Awesome Customer Experiences across Industries

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In an ever connected and an increasingly complex digital world, customers demand more from every business. A business’s value is not determined by just the product and service it provides but from each and every interaction the business has with its customers.

CX Cloud supercharges your business with its mobile, social, analytics and in-store technologies. Our best-in-class technologies enable your business to deliver a personalized experience to your customer on every interaction and touch point.

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CX Cloud - Creating Awesome Customer Experiences across Industries

  1. 1. Ephlux CX CLOUD 1 Awesome Customer Experience
  2. 2. 2 Welcome the new customer Fiercely Empowered Revolting with Vengeance
  3. 3. Demands awesome experience Endorses and recommends the brand to the whole world Can’t wait for a minute to get a Response: Likes, Re-tweets, Comments, Feedback mentality Needs to be constantly pampered, engaged, listened to and then pampered some more. 3 Customer Expectations Appreciated good service Recommended a brand to friends n family Could wait 24 hours for your customer support to get back Would understand and follow your company policies and business processes
  4. 4. 4 WOW the customer across Customer Experience Lifecycle
  5. 5. Industry-wise User Scenarios 5
  6. 6. Retail Apple Pay Google Wallet Product Availability Omni-channel Location-based services E-commerce Predictive Suggestions Shopping redefined Shoppers enjoy faster checkouts, because lengthy checkouts are so frustrating and kill the great shopping experience! Shopping available at every touch point such as the web, mobile and in-store. Give updates or push notifications regarding season sales, clearance sales and special offers generally, or just because you’re nearby. Payment Options Gift Cards Redeem Points I search on the web, try in-store and pay from my mobile. It’s all so convenient! Shoppers can look for the availability of the desired product even before visiting the store!
  7. 7. Healthcare Healthcare Communities Insurance Companies Insurance Claims Medical Billing Lab Tests Diagnostics Wearable Devices Patient Portal Mobile App Patient Monitoring Post Care Interventions Patient-Centered Care Fetch relevant information from third party organizations such as the insurance company to get and provide updated information about the healthcare plan of the patient. connect patients at every touch point with the patient such as web, mobile and front desk. Automate the updating of test / lab results (blood tests, X-rays, CT Scans, and all vitals) Give post care calls and reminder calls or push notifications for scheduled tests and appointments to the patients to prove the loyalty. Get fast, timely, accurate and up to date information about the patient accumulated through all these touch points to know the patient better and be well informed about their history.
  8. 8. Hospitality Complete Package Travel & Transport Tourism I enjoy early check-ins or late depending on my I don’t even have to say, my hotel Gift Points Online Booking Personalized Rooms / Service Concierge Tips Post Care Interventions Guest-Centered Service All guests - businessmen, tourists, vacationers experience a complete package as related industries integrate together. Faster processes – from booking, to check-ins, order placements and check-outs - make the experience worthwhile! check-outs flight status. Guests are able to redeem points as per their fancy – extended stays, shopping or free tours! Guests are served their favorite breakfast, and are reminded of any tours around the area, and famous shopping and dining places to enhance the experience of their stay! knows it! Get fast, timely, accurate and up to date information about the guest accumulated through all touch points to know the guest preferences better and be well informed about their history.
  9. 9. Telecom Informed Networking Food Outlets Stores Usage Statistics Optimized Communication Personalized Offers (as per use) Location-based Services Loyalty Programs The Connected World Fetch relevant information from third party organizations such as food outlets and retail stores, and provide updates on sale/ discount offers. Fulfilling the purpose of the “communication” by connecting with the user at every touch point. Updates (as frequent as required) of service usage to keep user aware of his activity. Users get to enjoy free minutes, or free bandwidth depending upon their activities and preferences. Being available and agile is what everyone demands these days. By knowing the history of the user, it’s possible to provide the exact touch points that will truly satisfy the user. I pick up my favorite coffee on my way to work when I see receive a discount update or flowers on my way back!
  10. 10. Mutual Benefit Brands / Outlets Utility Companies By fetching relevant information from third party organizations, and working with them will enable the Banking Institutions to be able to provide satisfaction to the next level. Financial Institutions Insurance Companies Knowledgeable Online Account Maintenance Banking Portal Mobile App Micro-financing Reward Points (Credit Card) A “Fortunate” Account Connect at every touch point with the account-holder such as web, mobile and front desk. By knowing the account-holder’s history, credit scoring and analytics, banks can provide loans and personalized offers. Provide personalized experience by offering discounts to the account holder when they use their bank’s card while dining/shopping at their favorite places or even traveling! Making the flow of money easy – making payments an easy task, and the transfer, receipt and bill payments smooth!
  11. 11. Airlines Elevated Travel - mode Tourism Hospitality Value for Air-miles Online Reservation Mobile App (rescheduling, seat reservation, etc) In-flight Personalized care Smooth boarding process Passenger-personalized Fetch relevant information from third party organizations such as tourism companies to get and provide updated information about the travel plan of the passenger. Connect with passengers at every touch point such as web, mobile, and front desk. I get my favorite meal in-flight and as soon as I land, the ride to my hotel is ready. They know my every move, and I love the attention! Passengers deserve to redeem air-miles the way they wish to – gifts, discounts and more. To prove the loyalty, the airlines can offer to provide priority seating, place order for their meals while flight reservation and select internet access or movie preferences. Get fast, timely, accurate and up to date information about the passenger accumulated through all these touch points to know the passenger better and be well informed about their history.
  12. 12. Get In Touch With Us http://www.ephlux.com/cx-cloud info@ephlux.com 12

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