SlideShare a Scribd company logo
Copyright © 2020, Oracle1
Chatbots e música
Como criar um Digital Assistant para o meu Spotify?
Safe harbor statement
Copyright © 2020, Oracle2
The following is intended to outline our general product direction. It is
intended for information purposes only, and may not be incorporated
into any contract. It is not a commitment to deliver any material, code, or
functionality, and should not be relied upon in making purchasing
decisions. The development, release, and timing of any features or
functionality described for Oracle’s products remains at the sole
discretion of Oracle
Mateus Reolo
Tech Consultant
Oracle Consulting
mateus.bregantin.silva@oracle.com
3 Copyright © 2020, Oracle
Eliel Silva
Tech Consultant
Oracle Consulting
eliel.silva@oracle.com
Twitter: @elielroger
Disclaimer
Baseado no nosso dia-a-dia com o Oracle Digital Assistant
Tentaremos abstrair o máximo que pudermos 👀
Copyright © 2020, Oracle4
Copyright © 2020, Oracle5
Uma ideia ...
Copyright © 2020, Oracle6
Digital Assistants são
interfaces orientadas a
inteligência artificial que
ajudam usuários a
completar
Tarefas através de
linguagem natural.
Um único digital assistant poderia...
Copyright © 2020, Oracle7
1. Check-in de um voo
4. Tocar aquela música especial ;)
2. Consultar saldo bancário
3. Pedir uma pizza
Skills (chatbots)
Copyright © 2020, Oracle8
• PizzaSkill: Um chatbot somente para
Realizar pedidos
• FlightSkill: Um chatbot para verificar
o horário do seu voo.
• Maestro: Um chatbot para verificar
seus sentimentos e retornar músicas
• WalletBot: Um chatbot para verificar
seu saldo bancário
Termos importantes
Copyright © 2020, Oracle9
“ I am feeling over the moon ”
Utterance
Entity
Intent: searchMusicByFeeling
Verb Noun
Copyright © 2020, Oracle10
Copyright © 2020, Oracle11
Copyright © 2020, Oracle12
Certo, mas como usar tudo isso para escolher minhas músicas?
Ensinar o chatbot a entender o
usuário com os conceitos
anteriores.
Adicionar o chatbot a
um channel.
Ensinar o bot a
consultar o Spotify.
Copyright © 2020, Oracle13
Fizemos uma adaptação do modelo de Dr. Christos
G. Chatzopoulos que dividiu as emoções em um
espectro.
Retirado de Challenges of Total Customer Experience (TCX): Measurement beyond Touchpoints
Copyright © 2020, Oracle14
Copyright © 2020, Oracle15
Copyright © 2020, Oracle16
Copyright © 2020, Oracle17
M.A.E.S.T.R.O
MusicA E SenTimentos RobOs
Um radialista robô bem humorado
que adora indicar músicas com
base no humor do usuário.
Copyright © 2020, Oracle18
“Talk is cheap... Show me the code”
Muito obrigado! 
Text
Text
Copyright © 2020, Oracle and/or its affiliates | Confidential: Internal/Restricted/Highly Restricted19
Our mission is to help people see data in new
ways, discover insights,
unlock endless possibilities.

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Chatbots e Musica: Como criar um Digital Assistant para o meu Spotify?

  • 1. Copyright © 2020, Oracle1 Chatbots e música Como criar um Digital Assistant para o meu Spotify?
  • 2. Safe harbor statement Copyright © 2020, Oracle2 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle
  • 3. Mateus Reolo Tech Consultant Oracle Consulting mateus.bregantin.silva@oracle.com 3 Copyright © 2020, Oracle Eliel Silva Tech Consultant Oracle Consulting eliel.silva@oracle.com Twitter: @elielroger
  • 4. Disclaimer Baseado no nosso dia-a-dia com o Oracle Digital Assistant Tentaremos abstrair o máximo que pudermos 👀 Copyright © 2020, Oracle4
  • 5. Copyright © 2020, Oracle5 Uma ideia ...
  • 6. Copyright © 2020, Oracle6 Digital Assistants são interfaces orientadas a inteligência artificial que ajudam usuários a completar Tarefas através de linguagem natural.
  • 7. Um único digital assistant poderia... Copyright © 2020, Oracle7 1. Check-in de um voo 4. Tocar aquela música especial ;) 2. Consultar saldo bancário 3. Pedir uma pizza
  • 8. Skills (chatbots) Copyright © 2020, Oracle8 • PizzaSkill: Um chatbot somente para Realizar pedidos • FlightSkill: Um chatbot para verificar o horário do seu voo. • Maestro: Um chatbot para verificar seus sentimentos e retornar músicas • WalletBot: Um chatbot para verificar seu saldo bancário
  • 9. Termos importantes Copyright © 2020, Oracle9 “ I am feeling over the moon ” Utterance Entity Intent: searchMusicByFeeling Verb Noun
  • 10. Copyright © 2020, Oracle10
  • 11. Copyright © 2020, Oracle11
  • 12. Copyright © 2020, Oracle12 Certo, mas como usar tudo isso para escolher minhas músicas? Ensinar o chatbot a entender o usuário com os conceitos anteriores. Adicionar o chatbot a um channel. Ensinar o bot a consultar o Spotify.
  • 13. Copyright © 2020, Oracle13 Fizemos uma adaptação do modelo de Dr. Christos G. Chatzopoulos que dividiu as emoções em um espectro. Retirado de Challenges of Total Customer Experience (TCX): Measurement beyond Touchpoints
  • 14. Copyright © 2020, Oracle14
  • 15. Copyright © 2020, Oracle15
  • 16. Copyright © 2020, Oracle16
  • 17. Copyright © 2020, Oracle17 M.A.E.S.T.R.O MusicA E SenTimentos RobOs Um radialista robô bem humorado que adora indicar músicas com base no humor do usuário.
  • 18. Copyright © 2020, Oracle18 “Talk is cheap... Show me the code”
  • 19. Muito obrigado!  Text Text Copyright © 2020, Oracle and/or its affiliates | Confidential: Internal/Restricted/Highly Restricted19
  • 20. Our mission is to help people see data in new ways, discover insights, unlock endless possibilities.