HeyToday: Talk alittleaboutfinding a movie to watch
Espen KlemSo,who am I and what am I good at?
Small searchconsultancycompanyUX people like meA lot ofdevelopersSupportTogetherwecreatesearchsolutions, and wework hard onmakingthemusefull.
Stuffrelating to search and user driven content
FunctionalCustomer support.Admittingwrong.Not giving up oncustomers.Fewsteps to start watching a movie. Registering/login/paying is a part ofthatprocess, and not wrongfullyset up as a call to action type ofbutton.Nice design
Whydid I want to talk to you: Irritatedonthesearchyou have now. Suggested smallajustments to improve it up to parFiguredoutthiswas not what I reallywanted from Comoyo Madethispresentation.Disclaimer: Haven’tseenany logs, click-streamanalysis, user tests or personas, so theseare just my ideas from what I see from theoutside
Concepts & groupingEntrancesChannelsThe Super UserExplorethecontent
The rest AKA The wall:Before: 1 TV-channel to watch.Now: Total freedomToo muchfreedom?
The rest AKA The wall:Before: 1 TV-channel to watch.Now: Total freedomToo muchfreedom?
How to gettheusers to exploreyourcontent?
Back to the massive wallofcontent and choices
Everything has beennewonce. «On movietheaters» is somethingpeoplecanrelate to.
Mixwith genres, people, etc, and yougetsmallchunksofRelevant and Relatablecontent.
What do youknowaboutyouruserswhentheyenter? Nothing.And thenyouneed to giveeverybodythe same treatment to try to findcontent for them.
Good, buthow do yougetthere?You’vegot a successwhenthehomepage is not the most importantany more.
Same problem withComoyo Filter. Alsoyouneedchannels to getpeople to different entrances: Easier to talk to peoplethancontent.
Same problem withComoyo Filter.A lot ofinterestingcontent, but all in oneblob.
Before: 1channel in NorwayToday: Too muchfreedomBring channels in all varietysback.
But still: World domination is heavylifting.Empowertheusers and createthe Super User
An empowereduser is onlyempowered at Comoyo. This is strongstuff.
1-9-90 principle:Suggestionengines
How to?Givetheusers super powerPutthe Super Useron display
Deadends: People are not verygood at backing up.Show theuser a path forward
Today, to be a littlerude:Twopage typesFront pageLists A littlecrammed & No landing pages, littlespace to exploreon + romingaround
I’llsuggestyoucreatetree different mainpage types:Front pageListsItems
Deadends: People are not verygood at backing up
An item/moviecan be a dead end Buttherearealwaysusersthat has similarbeaviorpatterns.
Item: Expandsearchonknowledge from otherusers.
Alsoexpandsearchonknowledge from user’ssearch / path to movie and movie-infoActors & directors (yougotthis, butI’m not sure it worksverywell) Nowyou have more roomBest matching genres for thatmovieKeepthesearchwiththemovie item
A bit intimidating:“What icecream do you like?” versus “Do you like pistachio, vanilla, blueberry or chockolate chips, strawberry?”
How to translate this to search?AutosuggestNavigators, facets, filters…. don’tworkverywell, butI’llarguethatAutosuggestworks.: Imediaterespose
So,whathappenswhenyou type intothesearchbox?
Autosuggestworks,usethat as a pattern?
Genres & tags has a scentofinformation.Lets theuserunambiguatecontent.
Choosealong more axis:To whatoccasion do youneed a movie?
Movies youdidn’tget to see in themovietheatres.
A lot ofmovies has been in themovietheatres.Generally,keepthesearchboxcollapsed w/info on all pages, let theuserexpand it onneed
Searchresult as a wallofcontentIn a dialog: The person askingwilladdadditional info after a fewwronganswers
Comedy it is…
Threepage types Nowyou have twothat serves as landing pages / entrances
How do youget a (super)user? One at a time!Shouldweget a real person try to find a greatmovie for you?
Superpower for the Super User.A greatmovie for one person can be a mediocre for another. Don’t make themcompete, but «Whatwasthismovieworth for you?»
Free Super User suggestionengines:Chunksofsimilarcontent«Filter Channel»New entrance for Comoyo.noBasedonuserbehaviouronComoyo, and not a fictionalversionofyourself. Later: Check for different useon different devices and tune search and suggestionsaccordinglyBadges: Watched 40 scifimovies
Pattern: «OthersthatXalsodid Y & Z»We’repeople, and we do similarstuff. Useit!Humor I guesspeoplewillallow it sincethey’rehere for a movie. Youdon’tuse it to sellthemdiapers.Senseof time & people
Questions?A lot ofthoughtsputintothispresentation, more than I managed to communicatetoday:Feelfree to ask questions now or later.