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Maricopa County Justice Courts, Arizona 
Case Number: CC2014079976 
David Moss and Samantha Neufeld, former 
tenants of 1500 N. Markdale #15 in Mesa, AZ 
vs. 
Suzanne Krystinak 
1321 Leonard Drive in Schaumburg, IL 
Accompanied by real-estate agent Sharon Hall
IT IS ORDERED granting judgment to: 
Plaintiff, David Moss and Samantha Neufeld 
in the amount of 
$862.00 
This document presents the case against the Krystinaks and their real-estate 
agent Sharon Hall that was presented in court. 
The plaintiffs share this document publicly so future tenants of the 
Krystinaks and anyone dealing with Arizona real-estate agent Sharon 
Hall are aware of the facts and can protect themselves.
Summary of this case 
• Samantha and David rented 1500 N. Markdale #15 for 
6 years, before the property was sold by Rebecca Legg 
to Suzanne Krystinak under us. 
– When Suzanne took over, we decided to move out as 
quickly as possible, because we felt threatened after she 
threatened to illegally evict us in 5 days if we didn’t sign 
her lease. 
• Suzanne Krystinak wrongfully withheld $817 of our 
refundable $750 security + $500 pet deposit. 
– $710 for “resodding the backyard” 
– $107 for “replacing screens” 
We request $817 + 2x ($817) be returned to us ($2,451 total) as stated in the 
Arizona Tenant’s Rights and Responsibilities Act, Part 6, Section IV, Subsection 
D, plus all legal fees required to retrieve our wrongfully withheld deposits.
Why we believe these 
security deposits were wrongfully withheld 
With regards to $710 for “resodding the backyard”: 
• The backyard grass died due to negligence on behalf of the new landlord. 
• According to the lease agreement, the tenant was never responsible for the 
maintenance of the yard. 
– The former landlord, Rebecca Legg, acknowledges that, over the 6 years we lived at this property, 
the tenants have never been responsible for landscaping, and the water was turned off when the 
new landlord bought the house. 
– The defendant’s “receipts” for landscaping demonstrate the defendant knew and acknowledges she 
was fully responsible for maintaining the yard. 
– As demonstrated through several months of photographic evidence, any claims that our 15-pound 
dog Milo or the 17-pound Air Force foster dog Wrigley completely destroyed the grass are proven 
false. 
With regards to the $107 for “replacing screen doors”: 
• According to the move-in checklist, there was existing damage to screen doors 
including paint and holes, 6 years before the defendant bought the property. 
As demonstrated by the move-out checklist, we left the property in fantastic 
condition. We were told by the agent who conducted our move-out inspection that 
we would not have any money withheld from our deposit. We cared for and treated 
this property as if it was our own home during the 6 years we lived there.
What the defendant 
won’t be able to show 
• The text in any lease or document, that says the 
tenant was responsible for maintaining the 
backyard. 
• Where, in the move-in checklist, it says the 
screen doors was in perfect condition and free 
of holes and other damage when we moved in. 
• Pictures of the screen door in the context of the 
unit itself. 
• The actual $710 bill for “resodding the 
backyard”. Because they didn’t resod.
What the defendant can’t explain 
• If they, the defendants, thought the tenants were responsible for maintaining the 
backyard, why did the defendant say they paid for landscaping services? 
• “Backyard Repair” of $710 was not for resodding, it was for landscaping with 
gravel and an extra patio. How did the $710 bill from Avilez Landscaping for gravel 
match up perfectly with the $710 estimate from Schumway Landscaping for sod 
• Furthermore, why does Schumway’s $400 estimate for gravel differ so greatly from 
the $710 that was actually charged by Avilez Landscaping for gravel? If Schumway 
Landscaping quoted $400 for gravel, why would the defendant go with a 
convenient and expensive $710 for gravel from a non-competitive company? 
• Over email, when told to ask the landscapers whether the dead grass in the 
backyard was our fault or theirs, why the defendant turned to Schumway 
Landscaping (who was fired and didn’t work there) and not Avilez Landscaping 
who they claim they hired? If you really hired a landscaping service, wouldn’t you 
ask the ones you hired, and not the ones that were previously fired? 
• Why do our time stamped photographs of the backyard demonstrate the grass 
wasn’t even mowed during May – end of June 2013? Wouldn’t a landscaping 
service at least try to mow the grass? 
• David Moss works from home. Why didn’t he see any landscaping services come 
to the backyard in May and June 2013, as he had seen each week for years prior? 
• If the move-out checklist says the home was left in perfect condition, why is the 
landlord trying to extort more money out of us by saying it wasn’t?
Overwhelming evidence to prove our case. 
1. A timeline of events 
2. Both Leases: original lease we maintained with Rebecca Legg for 6 years, and the lease we had with them for 1 month. 
3. Several months of photographic evidence of the backyard and small dogs, demonstrating consistent green grass up until 
the point at which the defendant took over the property and landscaping services were canceled. 
4. High temperatures of 100 – 115 F during May, June, and July 2013. 
5. Photographs of rapid grass depletion during June, 2013, when the new landlord failed to provide adequate landscaping 
services. Unmowed lawns show no landscaping services were present. 
6. Email exchanges between the former landlord and the defendant, demonstrating the tenants were never responsible for 
the backyard, the water in the backyard was shut off for 6 weeks, and the defendant knew these facts. 
7. Photographs of the screen doors before we moved out, in the context of the home, showing no additional damages vs. 
the original move-in checklist. 
8. Photographs of the upgrades performed to the backyard using our wrongfully withheld deposits, including desert 
landscaping and gravel, more square footage covered, and an extra patio installed. 
9. Move-in checklist, highlighting known damage to the screen doors and the fact that the backyard was never the tenant’s 
responsibility. 
10. Move-out checklist, showing we truly took care of this property, and that the landlord planned to re-landscape the 
backyard and replace the carpet anyway. 
11. Resodding estimates from a secondary source, showing a significantly lower estimate than what the defendant withheld 
from us. 
12. Several examples that any agreement we had with the defendant was not kept in good faith. 
a. Threatening to illegally evict us in a 5-day window, while we were on vacation 
b. Claiming our move-out checklist showed our unit was not in acceptable condition on move-out, asking for more money. 
c. Threatening that the golf course behind our house might sue us if we brought the defendant to this court. 
d. Example of an automatic rejection policy we ran into preventing us from renting a new home, because of damages cited at 
over $500 from this landlord. 
e. Defendant failed to provide us with Tenant Rights and Responsibilities Act, as required by A.R.S. § 33-1322(B). Furthermore, 
defendant failed to provide us with a copy of the lease signed by the landlord, as required by A.R.S. § 33-1322(B).
Conclusions based on the evidence 
• We went above and beyond our duties as tenants to leave the house in great shape after living there for 6 years. 
• We were never responsible for the yard or landscaping, as proven by the lease and former landlord. 
• When our lease with Rebecca Legg ended, our entire security + pet deposit was transferred intact to the new landlord, 
with nothing taken or reported as being an issue that would result in our deposit being tapped. There was no walk-through 
to determine the conditions of the property at the point at which our new lease began. The property was was 
purchased by the new landlord in the condition it was in, screens and backyard included. 
• The landlord has always been responsible for repairs to the unit, including screen doors. 
• The backyard grass was not affected by the dogs, as demonstrated through several months of time stamped pictures. 
• The backyard grass was killed due to landlord negligence from not hiring landscapers to maintain and water the grass 
during some of the hottest times of the year in Phoenix. We thought the landlord wanted to get rid of the grass to 
upgrade to gravel and desert landscaping, which they did. 
• The screen doors were in the same condition on move-out, wear and tear accepted, as they were when Samantha 
moved in, as documented on paper and pictures. The defendant bought the property in the condition they did. 
• The estimate for re-sodding the grass was too high, vs. other estimates we obtained. It’s either inflated, or the landlord 
requested more square footage be installed than originally existed, or they wanted an upgrade. 
• We question the authenticity of the receipts for landscaping services provided by the defendant, as they conflict with 
other evidence and photographs we have. 
• The wrongful withholding of our deposits jeopardizes our ability to rent in the future. 
• We provide examples that any agreements we had with the defendant were kept in bad faith by the defendant. 
We request $817 + 2x ($817) be returned to us ($2,451 total) as stated in the Arizona Tenant’s 
Rights and Responsibilities Act, Part 6, Section IV, Subsection D, plus all legal fees required to 
retrieve our wrongfully withheld deposits.
Arizona Tenant’s Rights and Responsibilities Act 
Part 6, Section IV, Subsection D 
https://www.azag.gov/sites/default/files/documents/files/TenantRightsResponsibilities.pdf
Section 1 
Timestamped photographs of 
green grass in the backyard, taken 
between January 2013 – May 2013
Suzanne Krystinak complains that the picture on the 
left, taken in August 2007, is not the same as the picture 
on the right, taken end of June 2013. 
But the quality of grass doesn’t need to be 
measured across 6-years. 
We are going to focus on what matters, which is 
during this time period 
January, 2013 – June, 2013 
2007 2008 2009 2010 2011 2012 2013 
Rebecca Legg was the landlord from August, 2007 – May, 2013 
August 2007 
Tenants move in 
L 
e 
g 
g 
i 
s 
t 
h 
e 
l 
a 
n 
d 
l 
o 
r 
d 
f 
r 
o 
m 
A 
u 
g 
u 
s 
June 2013 
May 23 - June 2013: Suzanne Krystinak took over as 
landlord with Sharon Hall as her agent, 
shown in this red sliver on the timeline 
Tenants move out 
TIMELINE OF EVENTS
January 16, 2013 : Green Grass
January 16, 2013 : Green Grass
January 19, 2013 : Green Grass
January 26, 2013 : Green Grass
February 3, 2013 : Green Grass
February 7, 2013 : Green Grass
March 8, 2013 : Green Grass 
We see for months, our small dogs caused no problems with the backyard. 
The landscapers (Schumway), hired by Rebecca Legg our landlord, did a great job.
May 26, 2013 
The photos on the next pages were taken and delivered in an email to 
Suzanne, time stamped May 26, 2013. 
A snippet of this email is shown below, with the date.
May 26, 2013 – Summer grass was 
planted in early May and grew 
beautifully. The green grass is reflected 
in the window. 
Also note the condition of the living 
room screen door in the context of the 
home.
Section 2 
Timestamped photographs 
showing rapid grass depletion and 
unmowed lawns due to landlord 
negligence 
May 2013 – End of June 2013
May, June, July daily temperatures – Highs of 100 - 115 degrees F through June 
Grass without landscaping services or water won’t live through this.
June 17, 2013 – 3 weeks after landscaping services were canceled 
Notice the yard isn’t even mowed – no landscaper has been on site for 3 weeks. 
This picture is one example showing why we believe the receipts produced by Suzanne Krystinak for 
“landscaping services” during May and June are fake. Landscaping services would have mowed.
June 28, 2013 – Phoenix summer upon us – high of 109 F 
5 weeks after landscaping services were canceled, and remaining tufts of grass still aren’t mowed
June 30, 2013 – 5 weeks of no water and no landscaping services. 
Move out day. High of 115 F on this day. 
Compare this photograph to the one taken on June 17, 2013, 2 weeks earlier.
June 30, 2013 – Move out day.
June 30, 2013 – Move out day.
Section 3 
Photographs of screen doors, showing 
no abnormal conditions beyond the 
original move-in checklist and normal 
wear-and-tear
June 30, 2013 – Move out day. 
Master bedroom screen door (left) and Living Room Screen Door (right).
June 30, 2013 – Move out day. 
Master bedroom screen door.
June 30, 2013 – Move out day. Living room screen door. 
Small tear in the living room screen was reported on the original move-in checklist.
June 30, 2013 – Move out day. Living room screen door. 
Small tear in the living room screen was reported on the original move-in checklist.
June 30, 2013 – Move out day. Dining room screen door.
June 30, 2013 – Move out day. 
Dining room screen door showing small holes near the handle that were noted in the move-in checklist
June 30, 2013 – Move out day, showing doggy door built into the townhouse. 
With pets allowed and a doggy door built into the unit, it is expected pets would go outside.
June 30, 2013 – Move out day 
Master bedroom screen door TOP - in the context of the home.
June 30, 2013 – Move out day 
Master bedroom screen door MIDDLE -in the context of the home.
June 30, 2013 – Move out day 
Master bedroom screen door – BOTTOM, in the context of the home.
June 30, 2013 – Move out day 
Master bedroom screen door – BOTTOM, open and in the context of the home.
June 30, 2013 – Move out day 
Living room screen door – TOP, in the context of the home.
June 30, 2013 – Move out day 
Living room screen door – MIDDLE, in the context of the home.
June 30, 2013 – Move out day 
Living room screen door – BOTTOM, in the context of the home. The tear is noted in the move-in checklist.
June 30, 2013 – Move out day 
Living room screen door – BOTTOM, open and in the context of the home.
June 30, 2013 – Move out day 
Dining room screen door – in the context of the home. The tear is noted in the move-in checklist.
June 30, 2013 – Move out day 
Living room screen door – TOP, in the context of the home.
Section 4 
Photographs showing upgrades and 
enhancements to the backyard, using 
our wrongfully withheld security 
deposits.
The new landscaping in the backyard of 
1500 N. Markdale #15 
Gravel, not sod. 
Extra square footage. 
Plus an extra patio. 
The defendant used our wrongfully withheld deposits to perform 
upgrades on their backyard.
Section 5 
Email exchanges between the former 
landlord and the defendant.
Rebecca Legg, former landlord, 
to Suzanne Krystinak the new 
landlord: 
1. Rebecca Legg Vouches for 
Samantha as being a good 
tenant. 
2. Rebecca Legg states: as the 
landlord, it was her 
responsibility as the landlord to 
care for the yard.
Note Suzanne Krystinak’s frame 
of mind in this email: Who can 
we blame? 
“Can you please verify if this 
was caused by the negligence 
of the landscaper or tenant?” 
Notice there’s no 3rd option 
presented here in the framing of 
this question: “Am I, the landlord, 
negligent in that I didn’t hire 
adequate landscaping services?”
Email from the former 
landlord Rebecca Legg, to the 
new landlord Suzanne 
Krystinak, stating: 
1. The tenants were never 
responsible for the 
backyard (for the entire 6 
years we lived there). 
2. The landscaper was not at 
the property to maintain 
anything in 6 weeks. 
3. The grass takes 
considerable amounts of 
water to maintain, it’s hot, 
and the water was shut off 
by the landscaper or not set 
to water properly.
July 30, 2013 
Rebecca Legg, Former 
Landlord to both 
Samantha and Suzanne 
Again, stating: 
“As landlord, I completed 
various repairs over the 
years. Additionally, I paid to 
have the front and back 
yards maintained and to 
have an exterminator come 
to the home every quarter. 
I canceled these services 
the week the condo closed.”
Section 6 
Move-in and Move-out checklists with 
highlighted information
Move-in Checklist 
August, 2007: 6 years ago
Move-in Checklist 
Living Room: 
Gash in wood 
above front door & 
paint on screen
Move-in Checklist 
Dining Room: 
Nail holes on top (L) of door and 
paint to kitchen; few holes in 
screen to backyard
Move-in Checklist 
Bedroom: 
Paint on screen 
Hole in screen
Move-in Checklist 
Note the condition of the lawn / garden was never marked, as it was 
never the tenant’s responsibility to care for it.
Move-out Checklist
Move-out 
Checklist 
OK / GOOD 
All the way 
down. 
“Don’t worry 
about the carpet, 
they’re going to 
replace it 
anyway.” 
“Don’t worry 
about the 
backyard, they’re 
going to re-sod it 
anyway”
Move-out 
Checklist 
OK / GOOD 
All the way 
down. 
Screen door 
holes noted, 
matching the 
move-in 
checklist. 
“I expect you to 
get your full 
deposits back”
Section 7 
Wrongful withholdings
Result of a perfect move-out checklist? 
$817 out of $1250 
Deposits Wrongfully Withheld 
The defendant provided the reason for withholding the deposit, including an 
invoice for new screen doors, and an estimate for replacing sod, 
shown on the next pages.
Itemized list provided by the defendant showing why our 
security deposit was withheld.
Estimate for sod ($710) and gravel ($400) installation 
Note the defendant installed gravel
Invoice provided by the defendant for replacing their screens.
Section 8 
Resod estimates from a second source
We got estimates from a 
secondary source to resod the 
backyard. 
How much should it cost the new 
landlord to re-sod the grass?
13.8 feet 
19 feet 
20 feet 
13 feet 
Area = ~260 ft^2 
(minus the bush)
David Moss to Sergio Lawns 
How much would it cost to get 260 sqft resodded under 
these conditions?
Sergio Lawns reply: 
$350 (materials and labor)
How much does bermuda grass sod cost? 
http://answers.ask.com/business/other/how_much_does_sod_cost_per_square_foot 
Assume the highest cost here: $0.60/sqft 
260 sqft * $0.60/sqft = $156 total materials 
$710 quoted by Shumway - $156 materials = $554 labor 
$350 quoted by Sergio - $156 materials = $194 labor 
Big Difference!
Possible Conclusions about why the original 
estimate from Schumway was much higher 
than market value 
1. The quote given to Suzanne Krystinak from Buck 
Schumway was inflated and not competitive. 
2. Suzanne Krystinak is re-sodding more square footage 
around the house than the original grass area covered 
in the back yard. 
3. Suzanne Krystinak is enhancing her own backyard by 
re-landscaping it with a desert landscape, adding 
features, and removing the grass.
Section 9 
Demonstrations of bad faith on behalf 
of Suzanne Krystinak, the landlord at 
1500 N. Markdale #15
Demonstrations 
of Bad Faith
Demonstration of Bad Faith 
Example 1 
Summary 
Suzanne threatened to illegally evict us within 5 days if we didn’t sign her lease 
Suzanne took over the property on May 25, 2013, thus taking over the existing lease that was active on the 
property. The existing lease required 28 days notice by either party to vacate the property. 
Suzanne wanted David and Samantha to sign her new lease that was worse in every dimension and factually 
incorrect, including transforming our “pet deposits” into “pet fees” and inconsistently stating 2 different 
amounts for the security deposit. We refused to sign the lease until updates were made. 
The next morning, before we had time to submit our update requests, Suzanne threatened to illegally put us 
on the streets within 5 days if we didn’t sign her lease. 
Samantha and David were on vacation in Mexico, and this ruined the first few days of the vacation having to 
deal with the new landlord who came out of nowhere. 
The following pages show the conversation taking place over email.
Suzanne Krystinak: 
Surprise, we’re your new landlord. 
Sign our lease.
Samantha Neufeld: 
“I don’t feel comfortable signing this lease…” 
“Here are some issue I want to look into first…” 
“It’s a holiday weekend and we are going to be out of the country starting tomorrow morning.”
[After Suzanne Krystinak shared the active lease] 
Samantha: “We’ll review the details of this lease agreement and 
let you know of any changes we’d require before signing.” 
(even though we were on our way out of the country on vacation starting memorial day weekend)
May 26 – Suzanne Krystinak states: 
“… if we cannot get a lease agreement signed now, for both your 
protection as well as ours, then I am TRUELY [sic] sorry, you and David 
will be moving out on June 1, 2013.” 
This was 5 days later, while we’re out of the country on vacation… 
and the morning after we heard her name for the first time.
Demonstration of Bad Faith 
Example 2 
Our move-out checklist shows the carpet was “Cleaned” and in “Good” condition, and our 
photographs confirm this fact. The defendants, in an attempt to take more money from us, 
subsequently claimed the property was not left in good condition. They claimed the move-out 
checklist shows unacceptable conditions, contrary to the move-out checklist actually said. 
It was past their 14-day window for claiming damages, but we provided the COIT receipt anyway. 
Move-out checklist shows everything 
looks great, including the carpet. 
Defendant claiming the move-out checklist was not 
in acceptable clean condition, wanting more 
money. Received via certified mail. 
During our move-out walk through, the very nice agent we interacted with stated, 
“Don’t worry about the carpet, they’re going to replace it anyway.” 
If Suzanne Krystinak planned in advance to replace the carpets anyway, 
why did she have us waste $525 + $50 tip to clean the carpets? We could have saved this money.
Demonstration of Bad Faith 
Example 3 
Suzanne insinuates in a letter sent via certified mail, a threat that a separate 
entity -- the golf course behind our former rental unit -- would sue us to re-sod 
the golf course. She implies if we took her to this court, something even worse 
would happen to us. 
We interpret this as intimidation. She threatened us with a 3rd party if we 
attempted to retrieve our wrongfully withheld money in this court.
Harm this landlord has caused us 
in trying to rent a new home 
“Rental history reflecting more than $500.00 in damages 
will result in denial.”
Landlord Violations of A.R.S. § 33-1322 
• (E) - Suzanne Krystinak did not provide us with a counter-signed copy of the lease. 
She provided us with a blank copy of the lease to sign, which we signed and sent 
back. According to A.R.S. § 33-1322(B) this process was broken, and the lease we 
have was never countersigned and provided to us. 
• (B) - Suzanne Krystinak did not provide us with a reference to the Arizona 
residential landlord and tenant act.
Section 10 
Cleaning services we paid for on 
move out. 
Suzanne Krystinak and Sharon Hall 
lied in court that our place was left in 
an “atrocious” state. 
We took care of this place for 6 years 
as our own home and are greatly 
insulted by their false accusations.
Cleaning services on move-out 
Defendant claiming the move-out checklist was not 
in acceptable clean condition, wanting more 
money. Received via certified mail. 
We maintained this unit as if it was our own home. 
The following pages show we hired professional cleaning 
company and carpet cleaners during move out.
June 29, 2013 – Wave House Cleaning services deep cleans the unit - $138.99 + $40 tip
June 29, 2013 – COIT carpet cleaning services and deep cleaning services fully clean 
out 1500 N. Markdale #15
June 29, 2013 – COIT carpet cleaning services and deep cleaning services fully clean 
out 1500 N. Markdale #15 - $525 + $50 tip
Section 11 
Additional threats we received from 
Sharon Hall, Century 21 Arizona real-estate 
agent. 
We have filed a formal complaint with the 
Arizona Department of Real Estate against 
Sharon Hall.
Additional Threats we received 
from the landlord’s real-estate 
agent, Sharon Hall 
Sharon Hall came into our home while we weren’t home and without 
our knowledge, and proceeded to write an email that falsified facts 
about our home and defamed us. 
She accidentally sent this malicious email to us, 
instead of the new home owner. 
We have filed a formal complaint against Sharon Hall 
with the Arizona Department of Real Estate in the 
mishandling of us, the existing tenants, 
on this real-estate transaction.
SHARON HALL 
Accidentally sent us this email 
“Even though it says pet deposit it is a 
deposit just to have the dogs and non 
refundable” 
… shouldn’t professional real-estate agents understand the 
definition of “Deposit” vs. “Fee”? 
Our deposits were always completely refundable.
SHARON HALL 
accidentally sent us this email 
“The doors and screens are bent and ruined The owner 
told me the tenant trashed them. That bill alone will take 
all of the security.” 
Compare this statement to the pictures we have on the house, 
and compare with the emailed statements from Rebecca Legg, the 
former landlord, that Samantha was a good tenant.
SHARON HALL 
Accidentally sent us this email 
“the pet money will not touch the damage to the 
rugs they are ruined from the dogs.” 
Compare this statement to the pictures we have on the house, 
and to the move-out checklist showing the carpets were 
“Cleaned” and “Good”.
SHARON HALL 
Accidentally sent us this email 
“the carpet has stains everywhere and smells of urn” [sic] 
Slander. This was our home. Our dogs are well trained, and a 
doggy door built into the unit lets them out. 
Who would come into a person’s home and trash talk them so maliciously, 
except to fabricate ways in which the landlord could retain money from us.
Additional Move-out Pictures 
From an available library of 455 pictures 
We took so many pictures because we felt 
threatened from the very beginning in dealing 
with Suzanne Krystinak and Sharon Hall. 
We left the unit in great shape, which both 
Suzanne Krystinak and Sharon Hall lied about 
under oath.
Conclusions based on the evidence 
• We went above and beyond our duties as tenants to leave the house in great shape after living there for 6 years. 
• We were never responsible for the yard or landscaping, as proven by the lease and former landlord. 
• When our lease with Rebecca Legg ended, our entire security + pet deposit was transferred intact to the new landlord, 
with nothing taken or reported as being an issue that would result in our deposit being tapped. There was no walk-through 
to determine the conditions of the property at the point at which our new lease began. The property was was 
purchased by the new landlord in the condition it was in, screens and backyard included. 
• The landlord has always been responsible for repairs to the unit, including screen doors. 
• The backyard grass was not affected by the dogs, as demonstrated through several months of time stamped pictures. 
• The backyard grass was killed due to landlord negligence from not hiring landscapers to maintain and water the grass 
during some of the hottest times of the year in Phoenix. We thought the landlord wanted to get rid of the grass to 
upgrade to gravel and desert landscaping, which they did. 
• The screen doors were in the same condition on move-out, wear and tear accepted, as they were when Samantha 
moved in, as documented on paper and pictures. The defendant bought the property in the condition they did. 
• The estimate for re-sodding the grass was too high, vs. other estimates we obtained. It’s either inflated, or the landlord 
requested more square footage be installed than originally existed, or they wanted an upgrade. 
• We question the authenticity of the receipts for landscaping services provided by the defendant, as they conflict with 
other evidence and photographs we have. 
• The wrongful withholding of our deposits jeopardizes our ability to rent in the future. 
• We provide examples that any agreements we had with the defendant were kept in bad faith by the defendant. 
We request $817 + 2x ($817) be returned to us ($2,451 total) as stated in the Arizona Tenant’s 
Rights and Responsibilities Act, Part 6, Section IV, Subsection D, plus all legal fees required to 
retrieve our wrongfully withheld deposits.
We won our case in court, and are passing this 
information along to protect anyone else who is at risk 
of dealing with Suzanne Krystinak or Sharon Hall. 
Please take consistent photographs of the property if 
you live under the Krystinaks, 
and document everything meticulously. We started 
doing that as soon as we started receiving threats from 
Suzanne and Sharon. 
Please protect yourself against 
Suzanne Krystinak, landlord. 
Please protect yourself against 
Sharon Hall, real-estate agent.

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1500 N. Markdale #15, Mesa, AZ 85201 - Full court case against Suzanne Krystinak, and Sharon Hall

  • 1. Maricopa County Justice Courts, Arizona Case Number: CC2014079976 David Moss and Samantha Neufeld, former tenants of 1500 N. Markdale #15 in Mesa, AZ vs. Suzanne Krystinak 1321 Leonard Drive in Schaumburg, IL Accompanied by real-estate agent Sharon Hall
  • 2. IT IS ORDERED granting judgment to: Plaintiff, David Moss and Samantha Neufeld in the amount of $862.00 This document presents the case against the Krystinaks and their real-estate agent Sharon Hall that was presented in court. The plaintiffs share this document publicly so future tenants of the Krystinaks and anyone dealing with Arizona real-estate agent Sharon Hall are aware of the facts and can protect themselves.
  • 3. Summary of this case • Samantha and David rented 1500 N. Markdale #15 for 6 years, before the property was sold by Rebecca Legg to Suzanne Krystinak under us. – When Suzanne took over, we decided to move out as quickly as possible, because we felt threatened after she threatened to illegally evict us in 5 days if we didn’t sign her lease. • Suzanne Krystinak wrongfully withheld $817 of our refundable $750 security + $500 pet deposit. – $710 for “resodding the backyard” – $107 for “replacing screens” We request $817 + 2x ($817) be returned to us ($2,451 total) as stated in the Arizona Tenant’s Rights and Responsibilities Act, Part 6, Section IV, Subsection D, plus all legal fees required to retrieve our wrongfully withheld deposits.
  • 4. Why we believe these security deposits were wrongfully withheld With regards to $710 for “resodding the backyard”: • The backyard grass died due to negligence on behalf of the new landlord. • According to the lease agreement, the tenant was never responsible for the maintenance of the yard. – The former landlord, Rebecca Legg, acknowledges that, over the 6 years we lived at this property, the tenants have never been responsible for landscaping, and the water was turned off when the new landlord bought the house. – The defendant’s “receipts” for landscaping demonstrate the defendant knew and acknowledges she was fully responsible for maintaining the yard. – As demonstrated through several months of photographic evidence, any claims that our 15-pound dog Milo or the 17-pound Air Force foster dog Wrigley completely destroyed the grass are proven false. With regards to the $107 for “replacing screen doors”: • According to the move-in checklist, there was existing damage to screen doors including paint and holes, 6 years before the defendant bought the property. As demonstrated by the move-out checklist, we left the property in fantastic condition. We were told by the agent who conducted our move-out inspection that we would not have any money withheld from our deposit. We cared for and treated this property as if it was our own home during the 6 years we lived there.
  • 5. What the defendant won’t be able to show • The text in any lease or document, that says the tenant was responsible for maintaining the backyard. • Where, in the move-in checklist, it says the screen doors was in perfect condition and free of holes and other damage when we moved in. • Pictures of the screen door in the context of the unit itself. • The actual $710 bill for “resodding the backyard”. Because they didn’t resod.
  • 6. What the defendant can’t explain • If they, the defendants, thought the tenants were responsible for maintaining the backyard, why did the defendant say they paid for landscaping services? • “Backyard Repair” of $710 was not for resodding, it was for landscaping with gravel and an extra patio. How did the $710 bill from Avilez Landscaping for gravel match up perfectly with the $710 estimate from Schumway Landscaping for sod • Furthermore, why does Schumway’s $400 estimate for gravel differ so greatly from the $710 that was actually charged by Avilez Landscaping for gravel? If Schumway Landscaping quoted $400 for gravel, why would the defendant go with a convenient and expensive $710 for gravel from a non-competitive company? • Over email, when told to ask the landscapers whether the dead grass in the backyard was our fault or theirs, why the defendant turned to Schumway Landscaping (who was fired and didn’t work there) and not Avilez Landscaping who they claim they hired? If you really hired a landscaping service, wouldn’t you ask the ones you hired, and not the ones that were previously fired? • Why do our time stamped photographs of the backyard demonstrate the grass wasn’t even mowed during May – end of June 2013? Wouldn’t a landscaping service at least try to mow the grass? • David Moss works from home. Why didn’t he see any landscaping services come to the backyard in May and June 2013, as he had seen each week for years prior? • If the move-out checklist says the home was left in perfect condition, why is the landlord trying to extort more money out of us by saying it wasn’t?
  • 7. Overwhelming evidence to prove our case. 1. A timeline of events 2. Both Leases: original lease we maintained with Rebecca Legg for 6 years, and the lease we had with them for 1 month. 3. Several months of photographic evidence of the backyard and small dogs, demonstrating consistent green grass up until the point at which the defendant took over the property and landscaping services were canceled. 4. High temperatures of 100 – 115 F during May, June, and July 2013. 5. Photographs of rapid grass depletion during June, 2013, when the new landlord failed to provide adequate landscaping services. Unmowed lawns show no landscaping services were present. 6. Email exchanges between the former landlord and the defendant, demonstrating the tenants were never responsible for the backyard, the water in the backyard was shut off for 6 weeks, and the defendant knew these facts. 7. Photographs of the screen doors before we moved out, in the context of the home, showing no additional damages vs. the original move-in checklist. 8. Photographs of the upgrades performed to the backyard using our wrongfully withheld deposits, including desert landscaping and gravel, more square footage covered, and an extra patio installed. 9. Move-in checklist, highlighting known damage to the screen doors and the fact that the backyard was never the tenant’s responsibility. 10. Move-out checklist, showing we truly took care of this property, and that the landlord planned to re-landscape the backyard and replace the carpet anyway. 11. Resodding estimates from a secondary source, showing a significantly lower estimate than what the defendant withheld from us. 12. Several examples that any agreement we had with the defendant was not kept in good faith. a. Threatening to illegally evict us in a 5-day window, while we were on vacation b. Claiming our move-out checklist showed our unit was not in acceptable condition on move-out, asking for more money. c. Threatening that the golf course behind our house might sue us if we brought the defendant to this court. d. Example of an automatic rejection policy we ran into preventing us from renting a new home, because of damages cited at over $500 from this landlord. e. Defendant failed to provide us with Tenant Rights and Responsibilities Act, as required by A.R.S. § 33-1322(B). Furthermore, defendant failed to provide us with a copy of the lease signed by the landlord, as required by A.R.S. § 33-1322(B).
  • 8. Conclusions based on the evidence • We went above and beyond our duties as tenants to leave the house in great shape after living there for 6 years. • We were never responsible for the yard or landscaping, as proven by the lease and former landlord. • When our lease with Rebecca Legg ended, our entire security + pet deposit was transferred intact to the new landlord, with nothing taken or reported as being an issue that would result in our deposit being tapped. There was no walk-through to determine the conditions of the property at the point at which our new lease began. The property was was purchased by the new landlord in the condition it was in, screens and backyard included. • The landlord has always been responsible for repairs to the unit, including screen doors. • The backyard grass was not affected by the dogs, as demonstrated through several months of time stamped pictures. • The backyard grass was killed due to landlord negligence from not hiring landscapers to maintain and water the grass during some of the hottest times of the year in Phoenix. We thought the landlord wanted to get rid of the grass to upgrade to gravel and desert landscaping, which they did. • The screen doors were in the same condition on move-out, wear and tear accepted, as they were when Samantha moved in, as documented on paper and pictures. The defendant bought the property in the condition they did. • The estimate for re-sodding the grass was too high, vs. other estimates we obtained. It’s either inflated, or the landlord requested more square footage be installed than originally existed, or they wanted an upgrade. • We question the authenticity of the receipts for landscaping services provided by the defendant, as they conflict with other evidence and photographs we have. • The wrongful withholding of our deposits jeopardizes our ability to rent in the future. • We provide examples that any agreements we had with the defendant were kept in bad faith by the defendant. We request $817 + 2x ($817) be returned to us ($2,451 total) as stated in the Arizona Tenant’s Rights and Responsibilities Act, Part 6, Section IV, Subsection D, plus all legal fees required to retrieve our wrongfully withheld deposits.
  • 9. Arizona Tenant’s Rights and Responsibilities Act Part 6, Section IV, Subsection D https://www.azag.gov/sites/default/files/documents/files/TenantRightsResponsibilities.pdf
  • 10. Section 1 Timestamped photographs of green grass in the backyard, taken between January 2013 – May 2013
  • 11. Suzanne Krystinak complains that the picture on the left, taken in August 2007, is not the same as the picture on the right, taken end of June 2013. But the quality of grass doesn’t need to be measured across 6-years. We are going to focus on what matters, which is during this time period January, 2013 – June, 2013 2007 2008 2009 2010 2011 2012 2013 Rebecca Legg was the landlord from August, 2007 – May, 2013 August 2007 Tenants move in L e g g i s t h e l a n d l o r d f r o m A u g u s June 2013 May 23 - June 2013: Suzanne Krystinak took over as landlord with Sharon Hall as her agent, shown in this red sliver on the timeline Tenants move out TIMELINE OF EVENTS
  • 12. January 16, 2013 : Green Grass
  • 13. January 16, 2013 : Green Grass
  • 14. January 19, 2013 : Green Grass
  • 15. January 26, 2013 : Green Grass
  • 16. February 3, 2013 : Green Grass
  • 17. February 7, 2013 : Green Grass
  • 18. March 8, 2013 : Green Grass We see for months, our small dogs caused no problems with the backyard. The landscapers (Schumway), hired by Rebecca Legg our landlord, did a great job.
  • 19. May 26, 2013 The photos on the next pages were taken and delivered in an email to Suzanne, time stamped May 26, 2013. A snippet of this email is shown below, with the date.
  • 20. May 26, 2013 – Summer grass was planted in early May and grew beautifully. The green grass is reflected in the window. Also note the condition of the living room screen door in the context of the home.
  • 21. Section 2 Timestamped photographs showing rapid grass depletion and unmowed lawns due to landlord negligence May 2013 – End of June 2013
  • 22. May, June, July daily temperatures – Highs of 100 - 115 degrees F through June Grass without landscaping services or water won’t live through this.
  • 23. June 17, 2013 – 3 weeks after landscaping services were canceled Notice the yard isn’t even mowed – no landscaper has been on site for 3 weeks. This picture is one example showing why we believe the receipts produced by Suzanne Krystinak for “landscaping services” during May and June are fake. Landscaping services would have mowed.
  • 24. June 28, 2013 – Phoenix summer upon us – high of 109 F 5 weeks after landscaping services were canceled, and remaining tufts of grass still aren’t mowed
  • 25. June 30, 2013 – 5 weeks of no water and no landscaping services. Move out day. High of 115 F on this day. Compare this photograph to the one taken on June 17, 2013, 2 weeks earlier.
  • 26. June 30, 2013 – Move out day.
  • 27. June 30, 2013 – Move out day.
  • 28. Section 3 Photographs of screen doors, showing no abnormal conditions beyond the original move-in checklist and normal wear-and-tear
  • 29. June 30, 2013 – Move out day. Master bedroom screen door (left) and Living Room Screen Door (right).
  • 30. June 30, 2013 – Move out day. Master bedroom screen door.
  • 31. June 30, 2013 – Move out day. Living room screen door. Small tear in the living room screen was reported on the original move-in checklist.
  • 32. June 30, 2013 – Move out day. Living room screen door. Small tear in the living room screen was reported on the original move-in checklist.
  • 33. June 30, 2013 – Move out day. Dining room screen door.
  • 34. June 30, 2013 – Move out day. Dining room screen door showing small holes near the handle that were noted in the move-in checklist
  • 35. June 30, 2013 – Move out day, showing doggy door built into the townhouse. With pets allowed and a doggy door built into the unit, it is expected pets would go outside.
  • 36. June 30, 2013 – Move out day Master bedroom screen door TOP - in the context of the home.
  • 37. June 30, 2013 – Move out day Master bedroom screen door MIDDLE -in the context of the home.
  • 38. June 30, 2013 – Move out day Master bedroom screen door – BOTTOM, in the context of the home.
  • 39. June 30, 2013 – Move out day Master bedroom screen door – BOTTOM, open and in the context of the home.
  • 40. June 30, 2013 – Move out day Living room screen door – TOP, in the context of the home.
  • 41. June 30, 2013 – Move out day Living room screen door – MIDDLE, in the context of the home.
  • 42. June 30, 2013 – Move out day Living room screen door – BOTTOM, in the context of the home. The tear is noted in the move-in checklist.
  • 43. June 30, 2013 – Move out day Living room screen door – BOTTOM, open and in the context of the home.
  • 44. June 30, 2013 – Move out day Dining room screen door – in the context of the home. The tear is noted in the move-in checklist.
  • 45. June 30, 2013 – Move out day Living room screen door – TOP, in the context of the home.
  • 46. Section 4 Photographs showing upgrades and enhancements to the backyard, using our wrongfully withheld security deposits.
  • 47. The new landscaping in the backyard of 1500 N. Markdale #15 Gravel, not sod. Extra square footage. Plus an extra patio. The defendant used our wrongfully withheld deposits to perform upgrades on their backyard.
  • 48.
  • 49.
  • 50. Section 5 Email exchanges between the former landlord and the defendant.
  • 51. Rebecca Legg, former landlord, to Suzanne Krystinak the new landlord: 1. Rebecca Legg Vouches for Samantha as being a good tenant. 2. Rebecca Legg states: as the landlord, it was her responsibility as the landlord to care for the yard.
  • 52. Note Suzanne Krystinak’s frame of mind in this email: Who can we blame? “Can you please verify if this was caused by the negligence of the landscaper or tenant?” Notice there’s no 3rd option presented here in the framing of this question: “Am I, the landlord, negligent in that I didn’t hire adequate landscaping services?”
  • 53. Email from the former landlord Rebecca Legg, to the new landlord Suzanne Krystinak, stating: 1. The tenants were never responsible for the backyard (for the entire 6 years we lived there). 2. The landscaper was not at the property to maintain anything in 6 weeks. 3. The grass takes considerable amounts of water to maintain, it’s hot, and the water was shut off by the landscaper or not set to water properly.
  • 54. July 30, 2013 Rebecca Legg, Former Landlord to both Samantha and Suzanne Again, stating: “As landlord, I completed various repairs over the years. Additionally, I paid to have the front and back yards maintained and to have an exterminator come to the home every quarter. I canceled these services the week the condo closed.”
  • 55. Section 6 Move-in and Move-out checklists with highlighted information
  • 56. Move-in Checklist August, 2007: 6 years ago
  • 57. Move-in Checklist Living Room: Gash in wood above front door & paint on screen
  • 58. Move-in Checklist Dining Room: Nail holes on top (L) of door and paint to kitchen; few holes in screen to backyard
  • 59. Move-in Checklist Bedroom: Paint on screen Hole in screen
  • 60. Move-in Checklist Note the condition of the lawn / garden was never marked, as it was never the tenant’s responsibility to care for it.
  • 62. Move-out Checklist OK / GOOD All the way down. “Don’t worry about the carpet, they’re going to replace it anyway.” “Don’t worry about the backyard, they’re going to re-sod it anyway”
  • 63. Move-out Checklist OK / GOOD All the way down. Screen door holes noted, matching the move-in checklist. “I expect you to get your full deposits back”
  • 64. Section 7 Wrongful withholdings
  • 65. Result of a perfect move-out checklist? $817 out of $1250 Deposits Wrongfully Withheld The defendant provided the reason for withholding the deposit, including an invoice for new screen doors, and an estimate for replacing sod, shown on the next pages.
  • 66. Itemized list provided by the defendant showing why our security deposit was withheld.
  • 67. Estimate for sod ($710) and gravel ($400) installation Note the defendant installed gravel
  • 68. Invoice provided by the defendant for replacing their screens.
  • 69. Section 8 Resod estimates from a second source
  • 70. We got estimates from a secondary source to resod the backyard. How much should it cost the new landlord to re-sod the grass?
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  • 76. 13.8 feet 19 feet 20 feet 13 feet Area = ~260 ft^2 (minus the bush)
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  • 78. David Moss to Sergio Lawns How much would it cost to get 260 sqft resodded under these conditions?
  • 79. Sergio Lawns reply: $350 (materials and labor)
  • 80. How much does bermuda grass sod cost? http://answers.ask.com/business/other/how_much_does_sod_cost_per_square_foot Assume the highest cost here: $0.60/sqft 260 sqft * $0.60/sqft = $156 total materials $710 quoted by Shumway - $156 materials = $554 labor $350 quoted by Sergio - $156 materials = $194 labor Big Difference!
  • 81. Possible Conclusions about why the original estimate from Schumway was much higher than market value 1. The quote given to Suzanne Krystinak from Buck Schumway was inflated and not competitive. 2. Suzanne Krystinak is re-sodding more square footage around the house than the original grass area covered in the back yard. 3. Suzanne Krystinak is enhancing her own backyard by re-landscaping it with a desert landscape, adding features, and removing the grass.
  • 82. Section 9 Demonstrations of bad faith on behalf of Suzanne Krystinak, the landlord at 1500 N. Markdale #15
  • 84. Demonstration of Bad Faith Example 1 Summary Suzanne threatened to illegally evict us within 5 days if we didn’t sign her lease Suzanne took over the property on May 25, 2013, thus taking over the existing lease that was active on the property. The existing lease required 28 days notice by either party to vacate the property. Suzanne wanted David and Samantha to sign her new lease that was worse in every dimension and factually incorrect, including transforming our “pet deposits” into “pet fees” and inconsistently stating 2 different amounts for the security deposit. We refused to sign the lease until updates were made. The next morning, before we had time to submit our update requests, Suzanne threatened to illegally put us on the streets within 5 days if we didn’t sign her lease. Samantha and David were on vacation in Mexico, and this ruined the first few days of the vacation having to deal with the new landlord who came out of nowhere. The following pages show the conversation taking place over email.
  • 85. Suzanne Krystinak: Surprise, we’re your new landlord. Sign our lease.
  • 86. Samantha Neufeld: “I don’t feel comfortable signing this lease…” “Here are some issue I want to look into first…” “It’s a holiday weekend and we are going to be out of the country starting tomorrow morning.”
  • 87. [After Suzanne Krystinak shared the active lease] Samantha: “We’ll review the details of this lease agreement and let you know of any changes we’d require before signing.” (even though we were on our way out of the country on vacation starting memorial day weekend)
  • 88. May 26 – Suzanne Krystinak states: “… if we cannot get a lease agreement signed now, for both your protection as well as ours, then I am TRUELY [sic] sorry, you and David will be moving out on June 1, 2013.” This was 5 days later, while we’re out of the country on vacation… and the morning after we heard her name for the first time.
  • 89. Demonstration of Bad Faith Example 2 Our move-out checklist shows the carpet was “Cleaned” and in “Good” condition, and our photographs confirm this fact. The defendants, in an attempt to take more money from us, subsequently claimed the property was not left in good condition. They claimed the move-out checklist shows unacceptable conditions, contrary to the move-out checklist actually said. It was past their 14-day window for claiming damages, but we provided the COIT receipt anyway. Move-out checklist shows everything looks great, including the carpet. Defendant claiming the move-out checklist was not in acceptable clean condition, wanting more money. Received via certified mail. During our move-out walk through, the very nice agent we interacted with stated, “Don’t worry about the carpet, they’re going to replace it anyway.” If Suzanne Krystinak planned in advance to replace the carpets anyway, why did she have us waste $525 + $50 tip to clean the carpets? We could have saved this money.
  • 90. Demonstration of Bad Faith Example 3 Suzanne insinuates in a letter sent via certified mail, a threat that a separate entity -- the golf course behind our former rental unit -- would sue us to re-sod the golf course. She implies if we took her to this court, something even worse would happen to us. We interpret this as intimidation. She threatened us with a 3rd party if we attempted to retrieve our wrongfully withheld money in this court.
  • 91. Harm this landlord has caused us in trying to rent a new home “Rental history reflecting more than $500.00 in damages will result in denial.”
  • 92. Landlord Violations of A.R.S. § 33-1322 • (E) - Suzanne Krystinak did not provide us with a counter-signed copy of the lease. She provided us with a blank copy of the lease to sign, which we signed and sent back. According to A.R.S. § 33-1322(B) this process was broken, and the lease we have was never countersigned and provided to us. • (B) - Suzanne Krystinak did not provide us with a reference to the Arizona residential landlord and tenant act.
  • 93. Section 10 Cleaning services we paid for on move out. Suzanne Krystinak and Sharon Hall lied in court that our place was left in an “atrocious” state. We took care of this place for 6 years as our own home and are greatly insulted by their false accusations.
  • 94. Cleaning services on move-out Defendant claiming the move-out checklist was not in acceptable clean condition, wanting more money. Received via certified mail. We maintained this unit as if it was our own home. The following pages show we hired professional cleaning company and carpet cleaners during move out.
  • 95. June 29, 2013 – Wave House Cleaning services deep cleans the unit - $138.99 + $40 tip
  • 96. June 29, 2013 – COIT carpet cleaning services and deep cleaning services fully clean out 1500 N. Markdale #15
  • 97. June 29, 2013 – COIT carpet cleaning services and deep cleaning services fully clean out 1500 N. Markdale #15 - $525 + $50 tip
  • 98. Section 11 Additional threats we received from Sharon Hall, Century 21 Arizona real-estate agent. We have filed a formal complaint with the Arizona Department of Real Estate against Sharon Hall.
  • 99. Additional Threats we received from the landlord’s real-estate agent, Sharon Hall Sharon Hall came into our home while we weren’t home and without our knowledge, and proceeded to write an email that falsified facts about our home and defamed us. She accidentally sent this malicious email to us, instead of the new home owner. We have filed a formal complaint against Sharon Hall with the Arizona Department of Real Estate in the mishandling of us, the existing tenants, on this real-estate transaction.
  • 100. SHARON HALL Accidentally sent us this email “Even though it says pet deposit it is a deposit just to have the dogs and non refundable” … shouldn’t professional real-estate agents understand the definition of “Deposit” vs. “Fee”? Our deposits were always completely refundable.
  • 101. SHARON HALL accidentally sent us this email “The doors and screens are bent and ruined The owner told me the tenant trashed them. That bill alone will take all of the security.” Compare this statement to the pictures we have on the house, and compare with the emailed statements from Rebecca Legg, the former landlord, that Samantha was a good tenant.
  • 102. SHARON HALL Accidentally sent us this email “the pet money will not touch the damage to the rugs they are ruined from the dogs.” Compare this statement to the pictures we have on the house, and to the move-out checklist showing the carpets were “Cleaned” and “Good”.
  • 103. SHARON HALL Accidentally sent us this email “the carpet has stains everywhere and smells of urn” [sic] Slander. This was our home. Our dogs are well trained, and a doggy door built into the unit lets them out. Who would come into a person’s home and trash talk them so maliciously, except to fabricate ways in which the landlord could retain money from us.
  • 104. Additional Move-out Pictures From an available library of 455 pictures We took so many pictures because we felt threatened from the very beginning in dealing with Suzanne Krystinak and Sharon Hall. We left the unit in great shape, which both Suzanne Krystinak and Sharon Hall lied about under oath.
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  • 113. Conclusions based on the evidence • We went above and beyond our duties as tenants to leave the house in great shape after living there for 6 years. • We were never responsible for the yard or landscaping, as proven by the lease and former landlord. • When our lease with Rebecca Legg ended, our entire security + pet deposit was transferred intact to the new landlord, with nothing taken or reported as being an issue that would result in our deposit being tapped. There was no walk-through to determine the conditions of the property at the point at which our new lease began. The property was was purchased by the new landlord in the condition it was in, screens and backyard included. • The landlord has always been responsible for repairs to the unit, including screen doors. • The backyard grass was not affected by the dogs, as demonstrated through several months of time stamped pictures. • The backyard grass was killed due to landlord negligence from not hiring landscapers to maintain and water the grass during some of the hottest times of the year in Phoenix. We thought the landlord wanted to get rid of the grass to upgrade to gravel and desert landscaping, which they did. • The screen doors were in the same condition on move-out, wear and tear accepted, as they were when Samantha moved in, as documented on paper and pictures. The defendant bought the property in the condition they did. • The estimate for re-sodding the grass was too high, vs. other estimates we obtained. It’s either inflated, or the landlord requested more square footage be installed than originally existed, or they wanted an upgrade. • We question the authenticity of the receipts for landscaping services provided by the defendant, as they conflict with other evidence and photographs we have. • The wrongful withholding of our deposits jeopardizes our ability to rent in the future. • We provide examples that any agreements we had with the defendant were kept in bad faith by the defendant. We request $817 + 2x ($817) be returned to us ($2,451 total) as stated in the Arizona Tenant’s Rights and Responsibilities Act, Part 6, Section IV, Subsection D, plus all legal fees required to retrieve our wrongfully withheld deposits.
  • 114. We won our case in court, and are passing this information along to protect anyone else who is at risk of dealing with Suzanne Krystinak or Sharon Hall. Please take consistent photographs of the property if you live under the Krystinaks, and document everything meticulously. We started doing that as soon as we started receiving threats from Suzanne and Sharon. Please protect yourself against Suzanne Krystinak, landlord. Please protect yourself against Sharon Hall, real-estate agent.