Great Quotes on Story, Grit, Customer Experience & Competition -- from QUALTRICS Insights Summit
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Brand expert Denise Lee Yohn curated quotes from Clay Christensen, Joe Pine, Angela Duckworth & other speakers at QUALTRICS Insights Summit 2017 #InsightsSummit #Qualtrics
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Great Quotes on Story, Grit, Customer Experience & Competition -- from QUALTRICS Insights Summit
- 17. 1717 © 2017 Denise Lee Yohn, Inc.mail@deniseleeyohn.com Denise Lee Yohn, keynote speaker and author of What Great Brands Do: The Seven Brand- Building Principles That Separate the Best from the Rest and the e- book Extraordinary Experiences: What Great Retail and Restaurant Brands Do http://deniseleeyohn.com @deniseleeyohn
Editor's Notes
- Always tell a story. Omar Johnson, former CMO Beats by Dre -- on how Beats saw itself as an entertainment company, not a headphones one
- The markets you’re serving are bigger than you think they are; and you can understand them if you consider the jobs people need to get done. - Clay Christensen, Harvard Business School Professor
- Companies don’t need more data; they need different data. - Ryan Smith, Founder and CEO, Qualtrics
- The moment you put a number on your packaging, you become obsolete , because your competitors can always print a better one. - Omar Johnson, former CMO Beats by Dre -- on competing on experience instead of data
- Experiences are a distinct economic offering. - Joe Pine, author of The Experience Economy
- Organizations are disproportionately rewarded when they deliver great experiences and disproportionately punished when they don’t. - Ryan Smith, Founder and CEO, Qualtrics
- Nice rarely rises to the level of memorable. - Joe Pine, author of The Experience Economy -- on how customer experience is so much more than customer service
- Operational data no longer delivers a competitive advantage because everyone is looking at the same data. - Ryan Smith, Founder and CEO, Qualtrics
- Great people + great experiences = magic - Joe Pine, author of The Experience Economy
- Perseverance + Passion for the long term = Grit - Angela Duckworth, author of Grit
- If you take one day off, it takes two to get back. - Michael Phelps, winner of 28 Olympic medals
- Focus makes a big difference. - Clay Christensen, Harvard Business School Professor – on trying to compete with too many others and not winning against any of them
- I wanted to do what no one else did, so that made me work like no one else. - Michael Phelps, winner of 28 Olympic medals
- Happiness and grit go hand in hand. - Angela Duckworth, author of Grit
- If being a genius means working with all your heart on something you love…than anyone can be one. - Angela Duckworth, author of Grit
- Curated by Denise Lee Yohn, keynote speaker and author of What Great Brands Do: The Seven Brand-Building Principles That Separate the Best from the Rest and the e- book Extraordinary Experiences: What Great Retail and Restaurant Brands Do http://deniseleeyohn.com @deniseleeyohn