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Top 10 Quotes from
Extraordinary Experiences: What Great
Retail and Restaurant Brands Do
new book by Denise Lee Yohn, auth...
Great retail and restaurant brands become great not through what
they say, but what they do. They earn our love and loyalt...
Popeyes Louisana Kitchen CEO Cheryl
Bachelder and her team made a deliberate
decision not to just like their franchisees, ...
An extraordinary culture should not be
an end unto itself; it is the means to a
better end for the company.
A purchase is
rarely just a
purchase...
people seek out
products that
enable them to
express and
experience
different
iden...
Strong,
emotional
customer bonds
are the most
effective drivers
of sustained store
traffic and true
loyalty.
"A store that tries to
be all things to all
people will end up
being nothing to
anyone. A retailer
reflecting honesty,
cre...
Perhaps the most important sign in a PIRCH store reads, "In the
effort to be fully transparent, we will make mistakes, but...
"We’re going to only
grow as we have
people to grow with,"
Joe Tortorice Jr.,
founder and Chairman
of Jason's Deli said.
"...
Your brand
isn’t simply
an identity
to promote,
it’s an
instrument
you put to
work every
day.
You build a great brand by putting your
brand at the center of your organization.
photo: http://www.ocdqblog.com/home/the-...
NEW! Extraordinary Experiences by
Denise Lee Yohn profiles seven great
retail and restaurant brands and
shows how they ear...
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Top 10 Quotes from Extraordinary Experiences

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Best bits from new book about retail customer experience by bestselling author, speaker, and brand expert Denise Lee Yohn.

Published in: Business
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Top 10 Quotes from Extraordinary Experiences

  1. 1. Top 10 Quotes from Extraordinary Experiences: What Great Retail and Restaurant Brands Do new book by Denise Lee Yohn, author of the bestseller What Great Brands Do
  2. 2. Great retail and restaurant brands become great not through what they say, but what they do. They earn our love and loyalty not by talking about themselves in advertising or social media, but by creatively designing and consistently delivering great experiences.
  3. 3. Popeyes Louisana Kitchen CEO Cheryl Bachelder and her team made a deliberate decision not to just like their franchisees, but to love them. “It was a game-changing notion -- to love the people you lead.”
  4. 4. An extraordinary culture should not be an end unto itself; it is the means to a better end for the company.
  5. 5. A purchase is rarely just a purchase... people seek out products that enable them to express and experience different identities.
  6. 6. Strong, emotional customer bonds are the most effective drivers of sustained store traffic and true loyalty.
  7. 7. "A store that tries to be all things to all people will end up being nothing to anyone. A retailer reflecting honesty, credibility, and a definite direction that can be understood by its customers and vendors will have a good chance to make it." -- Costco founder Sol Price
  8. 8. Perhaps the most important sign in a PIRCH store reads, "In the effort to be fully transparent, we will make mistakes, but when we do, we will work very hard until we fix them completely, and we're so confident of this, here's our CEO's phone number."
  9. 9. "We’re going to only grow as we have people to grow with," Joe Tortorice Jr., founder and Chairman of Jason's Deli said. "Our growth isn’t mandated by some analyst on Wall Street. It’s not mandated by a bank. It’s not mandated by anyone."
  10. 10. Your brand isn’t simply an identity to promote, it’s an instrument you put to work every day.
  11. 11. You build a great brand by putting your brand at the center of your organization. photo: http://www.ocdqblog.com/home/the-stone-wars-of-root-cause-analysis.html
  12. 12. NEW! Extraordinary Experiences by Denise Lee Yohn profiles seven great retail and restaurant brands and shows how they earn customer love and loyalty by creatively designing and consistently delivering great retail customer experiences. Compelling stories and practical principles make Extraordinary Experiences required reading for all business leaders who want a great brand. LEARN MORE about the book PURCHASE your copy today SAMPLE a free chapter About Denise Blending a fresh perspective, twenty-five years of experience working with world-class brands including Sony and Frito-Lay, and a talent for inspiring audiences, Denise Lee Yohn is a leading authority and in-demand speaker on building & positioning exceptional brands. Learn more at http://DeniseLeeYohn.com.

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