This document provides an overview of an eLearning course on the Reuters Knowledge Direct API. The course objectives are to understand the components, data, infrastructure, support tools, troubleshooting, customer support model, and resources of the Reuters Knowledge Direct API. The course is approximately 8 hours long and covers topics such as the data delivery process, data content types, delivery channels like FTP and API, channel partners, and a data delivery module. It provides information on how clients access the data through FTP, API, and channel partners and who the channel partners are. The overview module discusses the introduction, data delivery process, and data content.

1. Reuters Knowledge Direct – API
Welcome to the Reuters Knowledge Direct API eLearning for Support Specialists
The optimal screen resolution is 720 X 540
The course duration is approximately 8 hours to complete

2. Objectives
After completing this course you will be able to
• List the components of RKD - API
• Describe the data available
• Describe RKD - API infrastructure
• Demonstrate API Support Tools
• Troubleshoot common errors
• Utilize the Customer Support Model
• Find available Resources & Documentation

3. Requirements
Participants of this eLearning course must meet each
of the following requirements before taking this course;

4. Agenda
The Learning Modules for
Reuters Knowledge Direct API
1. Overview
2. Reuters Knowledge Direct – API
3. Functionality & Troubleshooting
4. Resources and Documentation
5. Course Assessment

5. Overview Module
The Overview module covers these topics
• Introduction to Reuters Knowledge Direct
• The Data Delivery process
• The Data Content

6. PROPERTIES
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7. Overview Module
Redistributors
Channel Partners
Data Vendors
Financial Portals
Online Brokers
Retail Websites (Consumers)

8. What do clients create with RKD?

10. Data Delivery Module
The Data Delivery module covers these topics
• Data Delivery Channels
– FTP
– API
– Channel Partners

11. How do Clients get the Data?
Access to Data Content is provided with 3 key services:
– File Transfer Protocol (FTP)
– Application Program Interface (API)
– Channel Partners

12. What is FTP?
File Transfer Protocol (FTP)
Uses Hosts, Ports & IP Addresses for access
– RK Direct clients “pull” files from a server
– Clients store data on their own databases
– Client can manipulate the data as they wish

13. What is API?
Application Programming Interface (API)
 Allows clients to retrieve data without storing
 Delivers data via XML (SOAP) and HTTP
 Provides access to current data
 Allows clients to build websites and applications

14. What are Channel Partners?
Channel Partners
License the Reuters Knowledge Direct database
More analytical functionality available
Commingle additional data

15. Who are Channel Partners?

17. Data Delivery Module
The Data Content topic covers the types of data
that are provided to our clients
The RK Direct API offers customers the ability to integrate premium
content & capabilities into their own internal and external environments

18. PROPERTIES
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20. This module of the Reuters Knowledge Direct eLearning is complete.
The next module is Reuters Knowledge Direct API.
In that module we go deeper into how the API works, who the clients
are, and how they will use the product.