Let’s face it: Jobs in IT, whether network administrator, CIO, or end-user desktop support, can be some of the most stressful positions in the workplace. In this presentation, you’ll learn practical, down-to-earth techniques for dealing positively with the inevitable stress of a job in IT.

1. www.compassionategeek.com
Stress Management for
IT Professionals

2. Intensity vs. Duration
• Distress (Usually
Bad)
• Distress is usually:
– Low intensity
– High duration
• Eustress (Usually
good)
• Eustress is usually:
– High intensity
– Low duration

3. The Senness Stress Management Equation
Created by Paul R. Senness, MBA

4. You don’t control
this
You are in complete
control of this
This is what
happens

5. Stress Activators
• Conflict
• Impossible deadlines
• Regulatory environment
• Ambiguity
• Disorganization
• Water cooler politics
• Change
• Lack of resources

6. Personal Beliefs
Personal Belief Set A
• It’s a black and white world
• You’re either with me or
you’re against me
• You’ve got to stand your
ground, no matter what
• Other people need to
understand where I’m
coming from
Personal Belief Set B
• The world is comprised of
varying shades of gray
• You and I may not agree on
everything. We both
understand that there are
often several correct paths to
a destination
• As we receive new
information, sometimes a
course correction is necessary
• Seek first to understand, then
to be understood

7. Personal Behaviors
Personal Behavior Set A
• Get in your face and tell
you what I think
• Work long hours and be a
martyr
• Gossip
• Agree to everything, but
do nothing
• Make arbitrary decisions
Personal Behavior Set B
• Respectfully say you
disagree
• Document and discuss
• Inform yourself and stop
gossip and innuendo
• Respectfully discuss
issues
• Ask for help in deciding
what to cut

8. Stress Warning Signals
• Tiredness
• Feeling on edge
• Anxiety
• Depression
• Long-term health condition
• Boredom
• Insomnia

9. Dealing with

10. The Serenity Prayer
Grant me the serenity
to accept the things I cannot change;
courage to change the things I can;
and wisdom to know the difference.

11. Several Ways to Manage Your
Stress
• Identify what’s within your control and what’s not. Deal with what is and let
go of what’s not.
• Go into another room or even the bathroom or closet if you just need to get
away for a few minutes.
• Rinse your face with cool water.
• Walk around the building or the block.
• Push back from your desk. Do shoulder rolls, head rolls, and ankle rolls.
• Close your eyes and breathe deeply.
• Unload on your spouse or a close friend (but avoid unloading about work
problems at work)
• Laugh
• Find a distraction (join a group, play music, take a class)
• Are you too focused on your own problems?
Page 26/Section 33

12. Check Your Posture
• As IT people, we tend
to sit hunched over
our computers
• Notice the organist’s
posture
• She sits with her
back perfectly
straight, which helps
her practice and
perform for many
hours each day
Sit up straight. It will
help your back!

13. Dealing with Stress
• You have the freedom to choose your
response to any situation
– (Freedom is a condition of the mind; liberty is a
condition of the environment.)
• Focus on things within your control
• Change your vocabulary from “If I only
had…” to “I can be…”

14. The Importance of Breathing
• We normally breathe in short, shallow
breaths
• Try controlled breathing.
– Breathe in to a count of five
– Breathe out to a count of five
– Repeat

15. Get Out of Stress Free Card
• On a blank 3 x 5 card or sheet of paper, list:
– Things that make you happy
– Things that make you peaceful
– Pictures of people, places, and things that bring
you joy
• Keep it in your desk and when things
get stressful, take it out and look at it

16. Watch Your Diet
Avoid soft drinks, sugar, caffeine, fat,
and processed foods.

17. Watch more videos on my YouTube channel at
www.youtube.com/doncrawley

18. For Reflection and Discussion
• What causes you stress? What can you do
about it?
• Read and study about people who are worse
off than you.
• Look for models and mentors who don’t seem
to be affected by stress.
• Find ways to accept the things you
can’t control.

19. To-Dos
• Create a Get Out of Stress Free card
• Journal your diet
• Enroll in a yoga class, a meditation class, or an exercise
class
• Go for a walk in a park
• Volunteer at a homeless shelter
• Mentor a high school kid
• Listen to calming music
• Laugh!