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Service Robots Human Interaction - Retail - Perpective


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Use case of Human Interaction Service Robots & Artificial Intelligence (AI) from B2B (Business to Business ) perspective and Implications of it in Retail industry.

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Service Robots Human Interaction - Retail - Perpective

  1. 1. A S S U M P T I O N S A N D C O N S I D E R AT I O N S D E F I N I TO N O F S E RV I C E R O B OT S • The International Federation of Robotics (IFR) has proposed a tentative definition: "A service robot is a robot which operates semi- or fully autonomously to perform services useful to the well-being of humans and equipment, excluding manufacturing operations." • Any Robotic company’s product are not included in the slide. As we ourselves are in the same sector cant give a direct view point on others. • Product description are only provided, technology description, necessity and possible improvements not discussed. • Perspective is purely value creation for customers • Practical applications and application areas are only considered with high criticality and discontentment. • Bullet points approach to compile data. • Luxury is not replacement of human, Hospitality is meant to serve form hearts and its there in Human only to ROBOTS. • Robotics is to serve humankind. To add Quality, Safety , Productivity , Efficiency and Sophistication. C r e a t i n g R o b o t s F o r P e o p l e ! !
  2. 2. RETAIL INDUSTRY OFFLINE – RETAIL Shops Supermarkets Malls Exclusive Showrooms ONLINE Ecommerce
  3. 3. Practical Application Areas For Possible Value Creation (For Customer) With Human Robot Interaction Of Service Robots BACKEND WAREHOUSE & STORES PACKAGING TRANSPORT FRONTEND CUSTOMER EXPERIENCE COUNTERS INFRASTRUCTURE MAINTENANCE
  4. 4. RETAIL BACKEND 1. WAREHOUSE AND STORES ROBOTS - AGVs (Forklift, Tugger , Load carrier ) with Intuitive HMI Device, Autonomus Navigation capability at command of a Button/Swipe/Voice APPLICATIONS Warehousing loading and unloading to transport by forklift and other smaller types of AGVS. Surveillance IMPLICATIONS Efficiency Consistency Same output Higher Productivity in material management Safety and security of materials.
  5. 5. 2. PACKAGING ROBOTS - Packaging Robots – Co-Robots APPLICATIONS Packaging and sorting operations are most critical with the largest warehouses, and for fast supply. Amazon delivery entre, Walmart etc. IMPLICATIONS Efficiency Consistency Same output Higher Productivity in Packaging Throughput Safety and security of materials.
  6. 6. 3 . T R A N S P O R TAT I O N A N D D E L I V E RY ROBOTS - Next generation Delivery Robots APPLICATIONS Same day delivery , urgent delivery and hyper local delivery scenarios are poised to bring in the next generation delivery robots IMPLICATIONS Cost effectiveness of product to the end customer.
  7. 7. 4 . C U S TO M E R E X P E R I E N C E ROBOTS FUNCTIONALITIES- Retail Robots for customer demonstrations, Guide, and experience booths with virtual reality, speech Recognition and natural language understanding IMPLICATIONS 1. Enhanced brand value for the retail brands 2. Cool Technology way to customer facilitation at large retail chains. 3. Customers have better and satisfied way of choosing their products. 4. Recognition of facial expressions and other customer behavior , their can be a more intelligent way to customer offerings, that a retail robot can complement. 5. Customer can get real time insights like product reviews. 6. Speech recognition and natural language processing can bring comfortability to customer with different language grounps 7. in a highly diverse country like India, having people with numerous languages. 8. A real time guide robot in Supermarket an help customers to get their required product faster without much of searching and roaming which may be critical for a pregnant lady or old aged person.
  8. 8. 5. BILLING COUNTERS ROBOTS FUNCTIONALITIES- Billing Counters can be severely automated for faster processing IMPLICATIONS 1. Enhanced brand value for the retail brands 2. Cool Technology way to customer facilitation at large retail chains. 3. No long queues to stand for billing at the counters. 4. Interactive Robots with Facial expression of Robots can give a pleasant experience on retail.
  9. 9. 6 . I NF RAST RUC TURE MAI NT ENANCE ROBOTS FUNCTIONALITIES- Floor Cleaning Robots can give a professional and a quality cleaning. IMPLICATIONS End to end absolute autonomy of cleaning services. No cleaning staff required -ZERO LABOR COST No labor management issues and no unskillful work despite huge investments. Flawless work and online reports generation of the cleaning work. Faster response and reduced downtime. Increase in productivity and more quality work gets more valuable time. Absolute safety in human areas to operate, no attention required. Up-to 60% reduction in facility management/ cleaning costs. Upholds the high class facilities privacy and sophistication. Quality, consistency and flawless floor cleaning at half of the cost.
  10. 10. THANK YOU DEBASHIS DAS APRIL 2016 ***********************************************************************************************************