money not refunded by google play and airtel money

1. NON-REFUNDOF MONEYBY UNFAIR TRADE PRACTICES BY GOOGLEPLAY STORE AND AIRTEL MONEY
FOR LAST 05(five) MONTHS IN 2018
I HAVEPURCHASED TWO NOS KASPERSKYLABANTIVIRUSPACKSFROMGOOGLE PLAYSTORES FOR MY
ANDROIDDEVICESBUT DUE TO SOME DIFFICULTIES THOSE COULD NOTBE ACTIVATED.ACCORDINGLY
THE ORDERS (Order number: GPA.3368-7057-4250-78844-Order date: May 2, 2018 5:26:35 AM PDT AND Order
number: GPA.3335-6116-9237-20818-Order date: May 2, 2018 5:28:04 AM PDT) WERE C ANCELLED A ND KASPERSKY A S
WELL A S GOOGLE P LAY ISSUED CANCELLATION M EMOS AND COMMITTED TO REFUND T HE M ONEY(2X209/-=INR418/-) A T T HE
EA RLIEST.
T HE COPY O F RECEIPTS ISSUED BY GOOGLE P LAY A RE GIVEN BELOW:-
(A)Your purchase from Kaspersky Lab on Google Play has been canceled. Any charges made will be refunded.
Order number: GPA.3368-7057-4250-78844
Order date: May 2, 2018 5:26:35 AM PDT
Item Price
1-y ear Renewal Kaspersky Internet Security (Kaspersky Mobile Antiv irus:
AppLock & Web Security )
₹209.00
Total: ₹209.00
(Includes GST of ₹31.88)
Payment method: Airtel 9831103556
(B)Your purchase from Kaspersky Lab on Google Play has been canceled. Any charges made will be refunded.
Order number: GPA.3335-6116-9237-20818
Order date: May 2, 2018 5:28:04 AM PDT
Item Price
1-y ear Renewal Kaspersky Internet Security (Kaspersky Mobile Antiv irus:
AppLock & Web Security )
₹209.00
Total: ₹209.00
(Includes GST of ₹31.88)
Payment method: Airtel 9831103556
T HE PAYMENT WAS MADE T HROUGH A IRTEL M ONEY.TILL DATE INSPITE O F REPEATED REMINDERS TO GOOGLE P LAY,AIRTEL A ND
O T HER CONCERNED OFFICES,THE REFUND HAS NOT YET BEEN EFFECTED NEITHER A NY FURTHER INFORMATION HAS BEEN SENT
T O M E.
T HIS IS A CLEAR CASE OF U NFAIR T RADE P RACTICES BY GOOGLE P LAY A ND/OR AIRTEL.
A LL ARE WA RNED HEREBY TO BE CAUTIOUS TO PURCHASE A NYTHING FROM GOOGLE PLAY STORE AND/OR AIRTEL MONEY.
T HEY ARE SIMPLY DUPING T HE CUSTOMERS BY AN ACT OF FRAUD A ND C HEATING.
EV ERYONE BE CAUTIOUS AND STOP U SING GOOGLE P LAY AND A IRTEL M ONEY.