The presentation is showing technical aspects on the fiscal solutions in the adriatic region. The foucs is on the fiscalization in Croatia. Mr. Roland Zalisevskij is showing possible architectures and he is discussing needing functions and implementations If you like you can follow or contact me at Twitter @PavicDarko

1. www.serviceplus-it.com
Service Plus Group
Upcoming fiscalization in Croatia
and experiences in the region

2. CREATIVE RETAILING
Paderborn
Zagreb
Novi Sad
Banja Luka Nis Dubai
Ljubljana
Tirana
Sarajevo
Podgorica
Serving more than
50 leading retailers

3. CREATIVE RETAILING
Service Plus
Fiscal integrations are our Focus
Our Team of Fiscal Specialists is
there to make your fiscalisation
much easier

4. CREATIVE RETAILING
Overview of own fiscal products and services
Certificated
fiscal Software Own developed driver
Country Printer maintenance Support
OPOS
Serbia Galeb FP550 Yes Yes RDI (DOS)
Native Linux
OPOS
EPSON TM-T260F Yes Yes
JavaPOS
Native Linux
Bosnia
Galeb FP550 plus Yes Yes OPOS (in certification)
(Republic of Srpska)
JavaPOS (in preparation)
Mikroelektronika
Yes Yes OPOS (Planed)
professional
Bosnia JavaPOS (in preparation)
Tremol T260F Yes Yes
(Federation BiH) OPOS (Planed)
Montenegro VG FP550 Via Partner Yes OPOS Planed
Albania Ditron ZIP Via Partner Yes OPOS (in development)
QPrint Via Partner Yes OPOS
OPOS (in development)
Any UPOS
Croatia No need Yes native Linux (in development)
standard printer
JavaPOS (in development)

5. CREATIVE RETAILING
Some of our references
General retail (Food, DYI, C&C)
Fashion and cosmetics

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Why Fiscal Law ?
Increase the control of retail sales
and tax income

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Where is a fiscal law implemented ?
Albania
Belorussia
Bosnia
Bulgaria
Czech Republic
Estonia
Greece
Hungary
Italy
Kosovo
Latvia
Lithuania
Macedonia
Malta
Montenegro
Poland
Romania
Russia
Serbia
Slovakia
Turkey
Ukraine

8. CREATIVE RETAILING
Where is a fiscal law implemented ?
Albania
Belorussia
Bosnia
Bulgaria
Czech Republic
Estonia
Greece
Hungary
Italy
Kosovo
Latvia
Lithuania
Macedonia
Malta
Montenegro
Poland
Romania
Russia
Serbia
Slovakia
Turkey
Ukraine

9. CREATIVE RETAILING
Country specific: Albania
 Apr. 60.000 fiscal devices in total
 Started in 2006 (with 3 months delay)
 First step: fiscal devices
 Second Step: communication with tax authorities
 Monopoly on services and devices (only 2 producers)
 Usage of electronic journal
 Fiscal memory prices (one printer 3x per year)
 Sending only turnover and tax to government

10. CREATIVE RETAILING
Country specific: Bosnia
 Apr. 90.000 fiscal devices in total
 Started in 2008 RS (6 months delay for some groups)
 Started in 2011 FBiH (2*3 months delay)
 Two fiscal laws in one country
 RS: Fiscal printer for whole sale
 Usage of paper journals
 Sending only total turnover to government

11. CREATIVE RETAILING
Country specific: Serbia
 Apr. 200.000 Fiscal devices in total
 Started in 2004 (2*2 months delay)
 First step: fiscal devices
 Second step: communication with tax authorities
 Including medical services, home producers, ….
 Usage of paper journals (to keep for one year)
 Sending only total turnover to government

12. CREATIVE RETAILING
Impact and benefit for the government (region)
 Increase of tax income (VAT)
 Increase of issued receipts
 Significant increase of VAT companies
 Transparency of company business
 Control of working time
 Better statistical information
Example:
 BiH RS: VAT increased by 20-30%
 BiH RS: 15% of small business closed (or moved to gray
zone)

13. CREATIVE RETAILING
Threats and benefits for retailers (region)
 Investment for new equipment (replace existing)
 POS application integration effort
 Existing processes and automation changes
 Limited marketing opportunities:
• Receipt layout
• Promotions
 More tasks for new store opening
 Requires onsite services (only through certified service
providers)
 More tasks for store staff (book of EOD reports, paper
journal storage, ..)
 More complex HW maintenance processes

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Costs for retailers (in the region)
Initial
 Fiscal devices 600-1000EUR/device
 POS software integration
 Installation costs
Maintenance
 Service support by certificated service companies
 GPRS monthly telecommunication fee (2-4 EUR / POS)
 Additional administration by store staff

15. CREATIVE RETAILING
Integration challenges (in the region)
Checkout line layout changes (e.g. at special tills, SCO)
Interfacing with HW (different approach standards)
Specific error handling (problem with file integration)
Change of existing process (bar codes)
Permitted promotions and calculations
Empties handling
Tax and discount calculation and rounding (whole
sale/retail sale)
Changes in item master or new mapping (PLU range
fashion)

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New approach in the region by Croatia
No monopoly
No investment into HW
No additional HW maintenance
Only software integration
Requires network infrastructure
Requires monitoring
Efficient control of receipt issuing

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Basic elements of the new Fiscal Law
• Every location and every change of a location has to be
registered at fiscal authority
• Certificate is used for the signature of each POS transaction
• Every POS sales transaction has to be sent to the fiscal
authority (online) for authorization
• In offline cases, the reauthorization has to be performed
later (max 2 days) for each transaction
• With each POS transaction, an unique number of the
cashier (OIB) has to be sent to the fiscal authority
• Changes of the receipt layout are needed, to print
authorization number, protection code and fiscal receipt
number
• In case of broken POS, all manually issued invoices have to
be sent to the fiscal authority
• A broken POS has to be up and running within 2 days

18. CREATIVE RETAILING
Government infrastructure challenges
Store
Supermarket (Sat, 5 tills) Avg store sales in peek (item/h) 1,195
Avg POS sales in peek (item/h) 239
Tx. in peek (tx/h, 10 item/tx) 24
Tx per day 1,233

19. CREATIVE RETAILING
Government infrastructure challenges
Store
Store Tx per day 1,233
POS Tx per day 247
Tx size per location and day (Kb) 46
Transaction size
Unsigned XML message (byte) 1,900
Database stored data size 190
Country
Locations 200,000
Online locations (50%) 100,000
Data in Gb/Day 4.36

20. CREATIVE RETAILING
Government infrastructure challenges
Transaction size
Unsigned XML message (byte) 1,900
Signed XML message (byte) 5,115
Store
Tx per day 1,233
Outgoing trafic (Mb/day) 7
Outgoing (Mb/month) 217
Country
Online locations 100,000
Store
Tx per day 20,550,000
incomming trafic (Gb/day) 2,297
Incomming trafic (Mbps) 213
Peek Mbps 276

21. CREATIVE RETAILING
Government infrastructure challenges
Store
Avg store sales in peek (item/h) 1,195
Avg POS sales in peek (item/h) 239
Tx. in peek (tx/h, 10 item/tx) 24
Country
Locations 200,000
Online locations (50%) 100,000
Transaction in peek (tx/h) 2,390,000
Transaction in peek (tx/min) 39,833
Transaction in peek (tx/sec) 664
Tx/sec peek 715

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Impact on solution architecture

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Major retailer challenges of the Fiscal Law
• Time delays on the POS
• Possible maximal usage of the POS resources
• Re-authorization
• Logging of all successful and failed authorizations
• Central reporting
• Checking of log information on daily basis by
retailer`s staff
• Silent Installations of the POS
• Integration with POS applications
• Integration with Head office systems
• Access to government CIS server from every store

24. CREATIVE RETAILING
Retailers cost
Implementation
Integration with existing
Network connection for every store
Potential exchange of POS application, e.g. due to DOS
Maintenance costs
Till throughput, less customers per second
Administration on daily basis (max 2 days for re-authorization)
Installation and Rollout
SW installation on POS, optional hardware upgrade and OS upgrade

25. CREATIVE RETAILING
Till throughput cost calculation
Facts and assumptions
Store
Rush hours (30-40% sales) Items per hour 239
Tx per hour 24
~247 items/hour = ~24 receipts/hour Transaction time span (sec) 110
Authorization (sec) 5-10sec
One Tx 10 items, ~120 sec, 92.40 Kn TX value 92.40 Kn
POS decreased
throughput 3.64%
Loss = ~1 item /sec 9.24 Kn
Tx in peek (3 hour) 72
Loss per day on POS 665 Kn
Store turnover
decrease per/day 3,326 Kn

26. CREATIVE RETAILING
Required features
Tx authorization
at CIS
Deliver fiscal data to
HQ
Re-authorize
Authorize manually
Store management
Reports
Alerts

27. CREATIVE RETAILING
Possible architecture #1
Customization
Store
POS
Customization
Tax adm
CIS Store
BOS
wan
Store
POS
• No integration on HQ level
• No central controlling
• Store responsibility for re-authorization

28. CREATIVE RETAILING
Possible architecture #2
Customization
Customization
HQ
Store
POS
Customization
Tax adm
CIS Store
BOS
wan
Store
POS
• Integration on HQ level
• Central controlling provided
• HQ responsibility by dedicated persons

29. CREATIVE RETAILING
Possible architecture #3
Only interface
Customization
HQ
Store
POS
HQ
Tax adm
CIS Store
BOS
wan
Store
POS
POS
• No integration on HQ level
• Central control provided
• Only interface customization

30. CREATIVE RETAILING
Possible architecture #3
Only interface
HQ Customization
wan
UPOS
Store
POS
• No integration on HQ level
• Central control provided
• Only interface customization

31. CREATIVE RETAILING
Service Plus Solution – Recommended architecture
Fiscal Back Office CIS
Application (Authorization Server
of the Fiscal Authority)
Printer Driver
(fiscal OPOS/JAVAPOS
or native Linux driver)
Customer specific
(optional)
Retailer Head
office
applications Standard receipt
POS application UPOS printer
Head Office Store

32. CREATIVE RETAILING
Service Plus Solution – S4Fiscal BackOffice Application
Fiscal BackOffice
Application  Stores maintenance
 Stores registration at the Fiscal Authority
 Store related data changes at the Fiscal Authority
 Certificates management
- Distribution to POS in case of new installation
- Distribution to POS in case of expire date
 Authorize transactions which are created on
paper blocks (receipts written by hand)
 Re-authorization of not authorized transactions
received from POS (including EOD data if finally
defined by Law)
 Central report of authorized/not authorized
transactions
 Alerts related to transaction authorization
 Saving relevant fiscal transaction data

33. CREATIVE RETAILING
Service Plus Solution – Fiscal printer driver on the POS
Printer Driver  Creation of specific fiscal receipt number as required by
(fiscal OPOS/JAVAPOS law
or native Linux driver)  Creation of protection code based on MD5
 Authorization of fiscal transaction at CIS (Fiscal Authority)
via Web service
 Add all by law required data to the printed receipt
 Communication with S4Fiscal Back Office application via
Web service or existing Middleware
 Automatic installation of certificates in case of new
installations or expired certificates
 Logging of authorized/not authorized transactions
 Saving the required data for fiscal transaction locally and
delivery to the Fiscal back office application (S4Fiscal)
 Support of standard retail POS printer (UPOS)
 Error handling and communication with POS application in
case of errors

34. CREATIVE RETAILING
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