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www.serviceplus-it.com         Service Plus Group              Upcoming fiscalization in Croatia                and experi...
CREATIVE RETAILING Paderborn             Zagreb                                       Novi Sad                      Banja ...
CREATIVE RETAILINGService Plus               Fiscal integrations are our Focus                Our Team of Fiscal Specialis...
CREATIVE RETAILINGOverview of own fiscal products and services                                             Certificated   ...
CREATIVE RETAILINGSome of our referencesGeneral retail (Food, DYI, C&C)Fashion and cosmetics
CREATIVE RETAILINGWhy Fiscal Law ?     Increase the control of retail sales              and tax income
CREATIVE RETAILINGWhere is a fiscal law implemented ?                                         Albania                     ...
CREATIVE RETAILINGWhere is a fiscal law implemented ?                                         Albania                     ...
CREATIVE RETAILINGCountry specific: Albania   Apr. 60.000 fiscal devices in total   Started in 2006 (with 3 months delay...
CREATIVE RETAILINGCountry specific: Bosnia   Apr. 90.000 fiscal devices in total   Started in 2008 RS (6 months delay fo...
CREATIVE RETAILINGCountry specific: Serbia   Apr. 200.000 Fiscal devices in total   Started in 2004 (2*2 months delay) ...
CREATIVE RETAILINGImpact and benefit for the government (region)   Increase of tax income (VAT)   Increase of issued rec...
CREATIVE RETAILINGThreats and benefits for retailers (region)    Investment for new equipment (replace existing)    POS ...
CREATIVE RETAILINGCosts for retailers (in the region)Initial Fiscal devices 600-1000EUR/device POS software integration...
CREATIVE RETAILINGIntegration challenges (in the region)Checkout line layout changes (e.g. at special tills, SCO)Interfaci...
CREATIVE RETAILINGNew approach in the region by CroatiaNo monopolyNo investment into HWNo additional HW maintenanceOnly so...
CREATIVE RETAILINGBasic elements of the new Fiscal Law  • Every location and every change of a location has to be    regis...
CREATIVE RETAILINGGovernment infrastructure challenges                                             Store                Su...
CREATIVE RETAILINGGovernment infrastructure challenges                            Store                            Store T...
CREATIVE RETAILINGGovernment infrastructure challenges                            Transaction size                        ...
CREATIVE RETAILINGGovernment infrastructure challenges                            Store                            Avg sto...
CREATIVE RETAILINGImpact on solution architecture
CREATIVE RETAILINGMajor retailer challenges of the Fiscal Law  •   Time delays on the POS  •   Possible maximal usage of t...
CREATIVE RETAILINGRetailers costImplementationIntegration with existingNetwork connection for every storePotential exchang...
CREATIVE RETAILINGTill throughput cost calculationFacts and assumptions                                      StoreRush hou...
CREATIVE RETAILINGRequired features                        Tx authorization                               at CIS          ...
CREATIVE RETAILINGPossible architecture #1                                                                Customization   ...
CREATIVE RETAILINGPossible architecture #2                                                             Customization      ...
CREATIVE RETAILINGPossible architecture #3                                                        Only interface          ...
CREATIVE RETAILINGPossible architecture #3                                            Only interface                      ...
CREATIVE RETAILINGService Plus Solution – Recommended architecture                Fiscal Back Office                      ...
CREATIVE RETAILINGService Plus Solution – S4Fiscal BackOffice Application          Fiscal BackOffice             Applicati...
CREATIVE RETAILINGService Plus Solution – Fiscal printer driver on the POS        Printer Driver          Creation of spe...
CREATIVE RETAILING?
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Technical aspects of the fiscalization in Croatia

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The presentation is showing technical aspects on the fiscal solutions in the adriatic region. The foucs is on the fiscalization in Croatia. Mr. Roland Zalisevskij is showing possible architectures and he is discussing needing functions and implementations

If you like you can follow or contact me at Twitter @PavicDarko

Published in: Technology

Technical aspects of the fiscalization in Croatia

  1. 1. www.serviceplus-it.com Service Plus Group Upcoming fiscalization in Croatia and experiences in the region
  2. 2. CREATIVE RETAILING Paderborn Zagreb Novi Sad Banja Luka Nis DubaiLjubljana Tirana Sarajevo Podgorica Serving more than 50 leading retailers
  3. 3. CREATIVE RETAILINGService Plus Fiscal integrations are our Focus Our Team of Fiscal Specialists is there to make your fiscalisation much easier
  4. 4. CREATIVE RETAILINGOverview of own fiscal products and services Certificated fiscal Software Own developed driver Country Printer maintenance Support OPOS Serbia Galeb FP550 Yes Yes RDI (DOS) Native Linux OPOS EPSON TM-T260F Yes Yes JavaPOS Native Linux Bosnia Galeb FP550 plus Yes Yes OPOS (in certification) (Republic of Srpska) JavaPOS (in preparation) Mikroelektronika Yes Yes OPOS (Planed) professional Bosnia JavaPOS (in preparation) Tremol T260F Yes Yes (Federation BiH) OPOS (Planed) Montenegro VG FP550 Via Partner Yes OPOS Planed Albania Ditron ZIP Via Partner Yes OPOS (in development) QPrint Via Partner Yes OPOS OPOS (in development) Any UPOS Croatia No need Yes native Linux (in development) standard printer JavaPOS (in development)
  5. 5. CREATIVE RETAILINGSome of our referencesGeneral retail (Food, DYI, C&C)Fashion and cosmetics
  6. 6. CREATIVE RETAILINGWhy Fiscal Law ? Increase the control of retail sales and tax income
  7. 7. CREATIVE RETAILINGWhere is a fiscal law implemented ? Albania Belorussia Bosnia Bulgaria Czech Republic Estonia Greece Hungary Italy Kosovo Latvia Lithuania Macedonia Malta Montenegro Poland Romania Russia Serbia Slovakia Turkey Ukraine
  8. 8. CREATIVE RETAILINGWhere is a fiscal law implemented ? Albania Belorussia Bosnia Bulgaria Czech Republic Estonia Greece Hungary Italy Kosovo Latvia Lithuania Macedonia Malta Montenegro Poland Romania Russia Serbia Slovakia Turkey Ukraine
  9. 9. CREATIVE RETAILINGCountry specific: Albania Apr. 60.000 fiscal devices in total Started in 2006 (with 3 months delay) First step: fiscal devices Second Step: communication with tax authorities Monopoly on services and devices (only 2 producers) Usage of electronic journal Fiscal memory prices (one printer 3x per year) Sending only turnover and tax to government
  10. 10. CREATIVE RETAILINGCountry specific: Bosnia Apr. 90.000 fiscal devices in total Started in 2008 RS (6 months delay for some groups) Started in 2011 FBiH (2*3 months delay) Two fiscal laws in one country RS: Fiscal printer for whole sale Usage of paper journals Sending only total turnover to government
  11. 11. CREATIVE RETAILINGCountry specific: Serbia Apr. 200.000 Fiscal devices in total Started in 2004 (2*2 months delay) First step: fiscal devices Second step: communication with tax authorities Including medical services, home producers, …. Usage of paper journals (to keep for one year) Sending only total turnover to government
  12. 12. CREATIVE RETAILINGImpact and benefit for the government (region) Increase of tax income (VAT) Increase of issued receipts Significant increase of VAT companies Transparency of company business Control of working time Better statistical informationExample: BiH RS: VAT increased by 20-30% BiH RS: 15% of small business closed (or moved to gray zone)
  13. 13. CREATIVE RETAILINGThreats and benefits for retailers (region)  Investment for new equipment (replace existing)  POS application integration effort  Existing processes and automation changes  Limited marketing opportunities: • Receipt layout • Promotions  More tasks for new store opening  Requires onsite services (only through certified service providers)  More tasks for store staff (book of EOD reports, paper journal storage, ..)  More complex HW maintenance processes
  14. 14. CREATIVE RETAILINGCosts for retailers (in the region)Initial Fiscal devices 600-1000EUR/device POS software integration Installation costsMaintenance Service support by certificated service companies GPRS monthly telecommunication fee (2-4 EUR / POS) Additional administration by store staff
  15. 15. CREATIVE RETAILINGIntegration challenges (in the region)Checkout line layout changes (e.g. at special tills, SCO)Interfacing with HW (different approach standards)Specific error handling (problem with file integration)Change of existing process (bar codes)Permitted promotions and calculationsEmpties handlingTax and discount calculation and rounding (whole sale/retail sale)Changes in item master or new mapping (PLU range fashion)
  16. 16. CREATIVE RETAILINGNew approach in the region by CroatiaNo monopolyNo investment into HWNo additional HW maintenanceOnly software integrationRequires network infrastructureRequires monitoringEfficient control of receipt issuing
  17. 17. CREATIVE RETAILINGBasic elements of the new Fiscal Law • Every location and every change of a location has to be registered at fiscal authority • Certificate is used for the signature of each POS transaction • Every POS sales transaction has to be sent to the fiscal authority (online) for authorization • In offline cases, the reauthorization has to be performed later (max 2 days) for each transaction • With each POS transaction, an unique number of the cashier (OIB) has to be sent to the fiscal authority • Changes of the receipt layout are needed, to print authorization number, protection code and fiscal receipt number • In case of broken POS, all manually issued invoices have to be sent to the fiscal authority • A broken POS has to be up and running within 2 days
  18. 18. CREATIVE RETAILINGGovernment infrastructure challenges Store Supermarket (Sat, 5 tills) Avg store sales in peek (item/h) 1,195 Avg POS sales in peek (item/h) 239 Tx. in peek (tx/h, 10 item/tx) 24 Tx per day 1,233
  19. 19. CREATIVE RETAILINGGovernment infrastructure challenges Store Store Tx per day 1,233 POS Tx per day 247 Tx size per location and day (Kb) 46 Transaction size Unsigned XML message (byte) 1,900 Database stored data size 190 Country Locations 200,000 Online locations (50%) 100,000 Data in Gb/Day 4.36
  20. 20. CREATIVE RETAILINGGovernment infrastructure challenges Transaction size Unsigned XML message (byte) 1,900 Signed XML message (byte) 5,115 Store Tx per day 1,233 Outgoing trafic (Mb/day) 7 Outgoing (Mb/month) 217 Country Online locations 100,000 Store Tx per day 20,550,000 incomming trafic (Gb/day) 2,297 Incomming trafic (Mbps) 213 Peek Mbps 276
  21. 21. CREATIVE RETAILINGGovernment infrastructure challenges Store Avg store sales in peek (item/h) 1,195 Avg POS sales in peek (item/h) 239 Tx. in peek (tx/h, 10 item/tx) 24 Country Locations 200,000 Online locations (50%) 100,000 Transaction in peek (tx/h) 2,390,000 Transaction in peek (tx/min) 39,833 Transaction in peek (tx/sec) 664 Tx/sec peek 715
  22. 22. CREATIVE RETAILINGImpact on solution architecture
  23. 23. CREATIVE RETAILINGMajor retailer challenges of the Fiscal Law • Time delays on the POS • Possible maximal usage of the POS resources • Re-authorization • Logging of all successful and failed authorizations • Central reporting • Checking of log information on daily basis by retailer`s staff • Silent Installations of the POS • Integration with POS applications • Integration with Head office systems • Access to government CIS server from every store
  24. 24. CREATIVE RETAILINGRetailers costImplementationIntegration with existingNetwork connection for every storePotential exchange of POS application, e.g. due to DOSMaintenance costsTill throughput, less customers per secondAdministration on daily basis (max 2 days for re-authorization)Installation and RolloutSW installation on POS, optional hardware upgrade and OS upgrade
  25. 25. CREATIVE RETAILINGTill throughput cost calculationFacts and assumptions StoreRush hours (30-40% sales) Items per hour 239 Tx per hour 24~247 items/hour = ~24 receipts/hour Transaction time span (sec) 110 Authorization (sec) 5-10secOne Tx 10 items, ~120 sec, 92.40 Kn TX value 92.40 Kn POS decreased throughput 3.64% Loss = ~1 item /sec 9.24 Kn Tx in peek (3 hour) 72 Loss per day on POS 665 Kn Store turnover decrease per/day 3,326 Kn
  26. 26. CREATIVE RETAILINGRequired features Tx authorization at CIS Deliver fiscal data to HQ Re-authorize Authorize manually Store management Reports Alerts
  27. 27. CREATIVE RETAILINGPossible architecture #1 Customization Store POS Customization Tax adm CIS Store BOS wan Store POS • No integration on HQ level • No central controlling • Store responsibility for re-authorization
  28. 28. CREATIVE RETAILINGPossible architecture #2 Customization Customization HQ Store POS Customization Tax adm CIS Store BOS wan Store POS • Integration on HQ level • Central controlling provided • HQ responsibility by dedicated persons
  29. 29. CREATIVE RETAILINGPossible architecture #3 Only interface Customization HQ Store POS HQ Tax adm CIS Store BOS wan Store POS POS • No integration on HQ level • Central control provided • Only interface customization
  30. 30. CREATIVE RETAILINGPossible architecture #3 Only interface HQ Customization wan UPOS Store POS • No integration on HQ level • Central control provided • Only interface customization
  31. 31. CREATIVE RETAILINGService Plus Solution – Recommended architecture Fiscal Back Office CIS Application (Authorization Server of the Fiscal Authority) Printer Driver (fiscal OPOS/JAVAPOS or native Linux driver) Customer specific (optional) Retailer Head office applications Standard receipt POS application UPOS printer Head Office Store
  32. 32. CREATIVE RETAILINGService Plus Solution – S4Fiscal BackOffice Application Fiscal BackOffice Application  Stores maintenance  Stores registration at the Fiscal Authority  Store related data changes at the Fiscal Authority  Certificates management - Distribution to POS in case of new installation - Distribution to POS in case of expire date  Authorize transactions which are created on paper blocks (receipts written by hand)  Re-authorization of not authorized transactions received from POS (including EOD data if finally defined by Law)  Central report of authorized/not authorized transactions  Alerts related to transaction authorization  Saving relevant fiscal transaction data
  33. 33. CREATIVE RETAILINGService Plus Solution – Fiscal printer driver on the POS Printer Driver  Creation of specific fiscal receipt number as required by (fiscal OPOS/JAVAPOS law or native Linux driver)  Creation of protection code based on MD5  Authorization of fiscal transaction at CIS (Fiscal Authority) via Web service  Add all by law required data to the printed receipt  Communication with S4Fiscal Back Office application via Web service or existing Middleware  Automatic installation of certificates in case of new installations or expired certificates  Logging of authorized/not authorized transactions  Saving the required data for fiscal transaction locally and delivery to the Fiscal back office application (S4Fiscal)  Support of standard retail POS printer (UPOS)  Error handling and communication with POS application in case of errors
  34. 34. CREATIVE RETAILING?

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