The document provides recommendations to address why a Target pharmacy is losing business to competitors. It suggests the pharmacy consider pricing issues, speed of technicians, efficiency, solving problems quickly, and fixing electronic issues. Specific issues noted include some drugs being cheaper at competitors, technicians not attending to new customers immediately, prescriptions not meeting wait time goals, and registers freezing or being slow. The document recommends addressing these issues, potentially through price matching, setting new speed and efficiency standards, training on problem solving, and updating equipment. It argues the benefits of these changes could increase business and satisfaction, though implementing changes may face resistance from staff.

1. Recommending a Strategy
Ideas for a healthy pharmacy business

2. Target Pharmacy
The Target pharmaceutical business is slowly
shedding script count to competitor pharmacy's. We
must first figure out why they are losing business and
how we can fix this.

3. Why is your pharmacy losing
business?
 Pricing
 Speed of Techs
 Efficiency
 Solving problems
 Computer or register issues

4. Competitors pricing
 Pricing seems to be in Target’s favor in most
cases but drugs like levothyroxine and antibiotics
are either cheaper or free at other pharmacy's.
 Publix offers some free antibiotics
 Wal-Mart sells levothyroxine for $4 vs your pricing
of $31.
 Offer some sort of price matching.

5. Speed and Efficiency
 There seems to be a problem with the technicians
speed.
 New customers that walk up are not immediately
attended to.
 Prescriptions are not meeting their wait times.
 Set a new standard for technicians, hold everyone
accountable for their speed and efficiency. Make
customer service priority and make sure they
acknowledge everyone immediately.

6. The struggle of solving problems
 Employees seem to have trouble with insurance
issues.
 Employees struggle with time management
 Send your technicians to other stores to find out
how they handle different problems.

7. Electronic issues
 Registers seem to freeze
 Your EPS system is slow at times
 Fingerprint scanners take some time to read
prints.
 Contact corporate and inform them of all the
issues. Ask for new registers or updated software.

8. Benefits outweigh the risks.
 The benefits of implementing a lot of these ideas
will help bring more business to the pharmacy.
 It will offer better survey scores and happier
customers.
 The risks involve a backlash from the team. They
might not be willing to change.
 Asking someone to move faster without risking
safety could potentially cause issues.

9. Set a new standard
Your team does a great job at being on time,
cleaning up after themselves, stocking, and even
guest service when they are acknowledged. There
are just a couple small things that can be adjusted to
offer customers a great experience. I know it wont be
easy but if you give some of these ideas a chance I
think you will realize that this type of change is good.
Target is all about fast, fun, and friendly and this is
exactly what my ideas will help invoke.