This document discusses problem solving and corrective action processes as required by IATF 16949. It addresses why clause 10.2.3 on problem solving is included, and outlines the key elements that must be part of an effective problem solving methodology according to the standard. These include having defined approaches for different types and scales of problems, taking quick corrective action, performing root cause analysis, implementing systemic improvements, verifying effectiveness of improvements, and standardizing repairs. The document provides explanations for aspects of the quality management system standard related to continuous improvement and addressing nonconformities.

1. WELCOM
E
and be part of the coach work of
mitramatra
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2. Problem Solving
And related to IATF 16949 requirements – clause
10.2.3.
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3. Whoa!
Finally – CoachWorks is alive.! I
The topic not new, but I still see that as a
requirement of IATF 16949 there are still
some people who don't quite interpret it
correctly
3
Danang Widoyoko
Bogor, 21.5.2020
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4. Copyright 2020 © DWI
The top management of my clients,
suddenly asked me during closing
meeting after hear my conclusion :
Why did you conclude
that the problem solving
system is not effective
in our company?

5. 3Clause 10.2.3.
Problem solving
Our Topics
1
Section 10 -
of QMS
Improvemen
t
2from part 10
of QMS
Corrective
action
The following is the order of topics related with problem
solving that we will discuss
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6. Section 10
Improvement
10.1 General
The organization shall determine and select opportunities for
improvement and implement any necessary actions to meet
requirements and enhance customer satisfaction.
These shall include:
a) improving products and services to meet requirements as well as
to address future needs and expectations;
b) correcting, preventing or reducing undesired effects;
c) improving the performance and effectiveness of the quality
management system.
NOTE Examples of improvement can include correction, corrective
action, continual improvement,
breakthrough change, innovation and re-organization.
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7. 2
Take action from the
results that are still
below expectations /
below customer
requirements
1
Take action for what
was not achieved
4
Improve Process for
the future
3
Improve product
quality for the future
Section 1.0
Improvement
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8. Operational Performance Improvement (OPI) –
steps to take your company to the next level
Section 10
Clause 10.1.
Improvement
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9. Why give Clause 10.1: general
if than later mention
Clause 10.3 : continual improvement?
these two parts should only be put together, not very
effectively stated as a separate clause

10. Clause 10.2.
Nonconformity and corrective action
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10.2.1 When a nonconformity occurs, including
any arising from complaints, ….
10.2.2 The organization shall retain documented
information as evidence of: ….
Share the essence of the clause repeating the
previous clause - only more comprehensive so as not
to be too narrow in understanding

11. Clause
with Corrective action theme
Added in detail, it has been stated before and / or has a relationship
with corrective action
• 8.7.1.2 Control of nonconforming product —
customer-specified process
• 8.7.1.3 Control of suspect product
• 9.2 Internal audit
• 9.3.3.1 Management review outputs
• 10.2.4 Error-proofing
• 10.2.5 Warranty management systems
• 10.2.6 Customer complaints and field failure
test analysis

12. Why is error proofing specifically
mentioned in the clause regarding
corrective action?
actually this can be
counterproductive, because
the essence of error
proofing is not only done
after a problem has
occurred, but rather is
made more precautionary
to control the potential risk
of process failure

13. Clause 10.2.3. : Problem solving

14. Opportunities for
improvement concern to
enhance customer satisfaction
10.1 General
Corrective action plan to
prevent Non conformity
problem recur
10.2. Non Confromity
& Corrective action
problem solving is done by an
effective methodology with a
variety of minimal provisions
10.2.3. problem
solving
In section 10 :
Why IATF still need add this Clause 10.2.3. ?
Clause 10.2.3. included in section 10 - improvement of Annex SL. Even right
above it, clause 10.2.- consists of 10.2.1. and 10.2.2. already discussed
Non-conformity and corrective action
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15. 1 Defined approaches for
various types and scale
of problems
Documented Process
2 Quick action/correction
to stop the problem
immediately – ISO
9001- clause 8.7
Containment Action
3
The root caused was
generated with
appropriate method
Root Caused Analysis
Method
Clause 10.2.3.
in the iATF requirements - there is emphasis on the corrective action
requested
50%
22%
28%

16. 4 prevention by improving
the system / process
standard
Systemic
Improvement
5 ensure the effectiveness of
the system improvement
against the expected
prevention
Effectiveness Review
6
ensure that repairs are
permanent by updating
and / or setting new
standards
Standarisasi
Clause 10.2.3.
in the iATF requirements - there is emphasis on the corrective action
requested
50%
22%
28%

17. THANKS
Action for call – if you feel you need help
understanding and implementing it - you can
contact us• danangwid1987@gmail.com
• bersamamitramatra@gmail.co
m
WA Chatt & Call
+62 811196211