15. Software Quality in 2008: A Survey of the State of the Art ~ Capers Jones, Software Productivity Research LLC
16. 95% Cumulative Defect Removal Efficiency Minimum schedules Software Quality in 2008: A Survey of the State of the Art ~ Capers Jones, Software Productivity Research LLC
19. only 25% ~ 40% are Coding errors Software Quality in 2008: A Survey of the State of the Art ~ Capers Jones, Software Productivity Research LLC
20. Defect Origins (IBM) Design 45% Coding 25% Bad Fixes 20% Documentation 5% Administrative 5% Software Quality in 2008: A Survey of the State of the Art ~ Capers Jones, Software Productivity Research LLC
22. ROI 5.91 : 1 Return on Investment (ROI) In Software Project Management Tools and Software Quality Control ~ Capers Jones, Software Productivity Research LLC