How do we begin to have a conversation with people who have no idea who we are and what we do? How do we introduce them to an unfamiliar artform in a way that resonates? Candice de Villiers (Marketing and Communications Coordinator) shares a case study on how Chamber Music New Zealand (CMNZ) used video to start a conversation with potential new audiences through the Creative New Zealand’s Optimise Coaching Programme in 2013. The goal - to answer the question...‘What is chamber music?' The case study will explore how CMNZ approached the challenge of introducing chamber music in a new and accessible way, utilised existing audiences and networks to create and share content, and used Facebook and Google targeting to engage with specific culture segments.