This document discusses taking a whānau or family approach within an organization by focusing on the community rather than just customers. It suggests asking the community questions to understand their needs better and exploring how other areas could benefit from a whānau approach, such as management structure.

1. Community Not Customers
Whānau Focus
Esther Roberts – Taki Rua Productions

13. What is a 1 + 1 = 3 opportunity that could be explored in your
organisation?
What are some questions that you could ask your community to learn
more about their needs?
What & how other organisational areas could benefit from a whānau
approach? E.g. management structure