Christine Quinn, President, SCMW! and Michigan Works! Association, Chair, Directors Council, offers updates on current status of funding for Michigan Works! training opportunities and strategies for partnering with Michigan Works!
13. 5. FOLLOW UP – satisfying the customer 4. IMPLEMENTATION – making it happen 3. SOLUTION DESIGN - solutions 2. FACT FINDING – discovery 1. ENTRY – building rapport Follow a Structured Process (Business Solutions Professional) E 3 Partnership: Providing Business Solutions at the Speed of Business!
There are two roles that Boards play. On the one hand there is the “Legislative” role; what does the law tell me I must do and what decisions do I need to make in performing my mandate. The second role a WIB can play is that of “Leadership”. Leadership seems to inherently recognize that there is a workforce system and it is a complicated & messy thing that encompasses far more than the mandates in the Workforce Investment Act. How can the WIB help provide vision to the community in workforce issues? How does the WIB “see” these other systems that impact workforce development and how does the WIB interact? Provide support where needed? And not just financial support from WIA. The Board, recognizing the critical role of other systems, and respecting the work of other orgs can provide legislative support at budget time, make certain that accomplishments of others are recognized by the WIB and work to convene the community discussions that provoke a vision and action to achieve a world-class workforce.
Identifying industry sectors that drive the local/regional economy and what is economic development investing in is step #1. Step #2 is to begin to examine how the workforce system responds to the human capitol needs of business - we create human capitol through these three (3) processes and so as we look at critical occupations we might want to know that the supply of labor to them is being taken care of - in a sense, in manf we look at the various processes in producing a part to determine if the part we are making “fits" long before final assembly. Same principle. This also helps WIBs decide if the skill they need can be “made” or if it needs “bought”. When Westinghouse decided to keep their nuclear power design & maintenance in western PA, Three Rivers WIB helped locate the engineering talent they needed. Some of that could be found in the universities in the region, but some had to be “found”. In following through the processes current & future needs could be met through planning and then working with all the players to meet the needs. (helping young people know about engineering & that schools had STEM as a significant part of their curriculum plans – Pittsburgh’s City Schools new technology high school – and that all the issues surrounding the need are thought through.
WIBs are critical in the system and that means the appointments are critical Representatives of the “driver” industries are important WIBs could be the centerpiece of the industry sector initiatives in your region
Talking Points: Each have funds to deliver services Duplication No strategic direction Turf issues /Competition between area economic developers
Chuck’s slide Talking Points: As a workforce service provider we can pull all three together By collectively working together we can meet the needs of the employer customer as well as the job seeker