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How to Create WOW Moments!
Teach your clients how to WOW their customers, business partners and employees... http://contentsparks.com/WOW
How to Create WOW Moments!
- 1. contentsparks.com How to CreateWOW Moments!
- 2. contentsparks.com Think of aTime When You Were Blown Away… • A time you were absolutely delighted with the experience you had
- 3. contentsparks.com Think of aTime When You Were Blown Away… • What did they do to make you feel that way?
- 4. contentsparks.com Think of aTime When You Were Blown Away… • A “Wow Experience” doesn’t just meet needs, but exceeds them
- 5. contentsparks.com WOW Your Customers •There’s a difference between customer service and customer experience
- 6. contentsparks.com WOW Your Customers •Customer experience is the evolving personal relationship between your customer and you
- 7. contentsparks.com WOW Your Customers •It offers a more personal and individual touch
- 8. contentsparks.com Creating Exceptional Customer Experiences Do What You SayYou'll Do Reach Out When Your Customer Least Expects it Say Thank You and Show Gratitude Go Above and Beyond Offer Something They Didn't Know They Needed Personalize the Customer Experience
- 9. contentsparks.com WOW Your BusinessPartners • Your business partners have a relationship similar to a customer experience
- 10. contentsparks.com WOW Your BusinessPartners • Their loyalty and opinion of you is just as important
- 11. contentsparks.com WOW Your BusinessPartners • It can lead to long-term profits, better relationships and business
- 12. contentsparks.com Impress Your Business Partners Create Win- Win Relationships Communicate Openly Be Thoughtful SayThank You Recognize and Reward Contributions
- 13. contentsparks.com WOW Your Employees •Successful organizations apply the same considerations to their team members
- 14. contentsparks.com WOW Your Employees •It’s hard to hire and retain quality talent
- 15. contentsparks.com WOW Your Employees •It’s critical to wow your employees and create an exceptional experience for them
- 16. contentsparks.com The Five Languages of Appreciation Words of Affirmation Actsof Service Gifts Quality Time Appropriate Physical Touch
- 17. Use our rebrandable,customizable course to teach others how to wow their customers, business partners and employees http://contentsparks.com/Wow
Editor's Notes
- #3 Try to think of a time when you've been completely blown away by a company's great service. Not just a time when a company did what it was supposed to do, but a time when you were absolutely delighted with the experience you had.
- #4 What was it that the company did and how did it make you feel towards them?
- #5 If you can remember an instance like this, you've had a "wow experience." The experience didn't just meet your needs but exceeded them, surprising and delighting you and creating a feeling towards the company that doesn't fade over time.
- #6 The first thing to understand is that there is a difference between customer service and customer experience. Customer service is primarily the interaction the client has with your brand, product, or service. It is what happens between the two parties.
- #7 Customer experience is much broader. It is the evolving personal relationship between your customer and you. Customer service is something you offer anyone who buys your product or service.
- #8 Customer experience offers a more personal and individual touch. It begins with the customer or client's first contact with you and lasts before and after each transaction or encounter.
- #9 To create exceptional customer experiences, there are 6 factors to pay attention to: Do what you say you’ll do Reach out when your customer least expects it Say thank you and show gratitude Go above and beyond Offer something they didn’t know they needed Personalize the customer experience
- #10 Your business partners also have a certain type of experience with you and your business. While it's not a "customer experience," it's very similar.
- #11 You have a kind of brand with business partners, and their loyalty and opinion of you is just as important as the one your customers have.
- #12 It can also lead to long-term profits, better relationships, and more business through referrals.
- #13 To impress your business partners: Create win-win relationships Communicate openly Be thoughtful Say thank you Recognize and reward contributions
- #14 Very often as business owners, we think first and foremost of our customers and clients. However, successful organizations apply the same considerations to their team members.
- #15 It is hard to hire and retain quality talent in any organization.
- #16 This is why it is critical to wow your employees and create an exceptional experience working for you.
- #17 Utilize the ‘Five Languages of Appreciation’ to establish how your employees are best motivated: Words of affirmation Acts of service Gifts Quality time Appropriate physical touch
- #18 Just head over to this link to learn more. You’ll get all the materials you need to teach people a course on going Above and Beyond. In minutes, you can use our customizable content to create your own: list-building freebie Short course Email series Webinar Live presentation ….and more! Go to ContentSparks.com/Wow to grab your copy