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Coralia I Gayleupdated
1.
Global Service Desk
Manager Introducing Coralia I. Gayle
2.
3.
Industry Experience The
following companies listed below is where I obtained a majority of my experience .
4.
Global
Support
5.
6.
Reporting SLA &
Voice Metrics End user support End Users System Monitoring First Contact Resolution Data End user support Systems RCA First Level Resolution SLA & Voice Metrics CSAT Survey Results and Analysis
7.
Service Desk Stats
Performance
8.
Service Level %
Attainment On Overall Ticket Resolution/Routing to Level 2.
9.
Service Level %
Attainment On Ticket Resolution/Routing to Level 2 - Priority Wise
10.
First Contact Resolution
11.
Inbound Call Handled
& VIP Phone Calls
12.
13.
14.
Thank you for
viewing my brief presentation For more information please feel free to contact me at 347-985-0859 or email: [email_address]
Download now
![Profile ,[object Object],[object Object],[object Object],Insightful, results-driven ITSD Manager with 5 years of experience directing call centers, & Help Desk operations ,[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)