You can create custom lists of data to add to each ticket or specific help topics for clients to choose from when creating a ticket. Custom Fields/Forms/Lists can be added to each web ticket created or only show up when a specific help topic is chosen. They can be configured as best suits your business needs.

1. 2/14/2018 Ticket Management System | Clipboat Technologies Private Limited
http://www.clipboat.com/ticket-management-system.php 1/6
 care@clipboat.com (mailto:care@clipboat.com)   +91-9560819555
 (https://www.facebook.com/Clipboat-802072903328367/)
 (https://twitter.com/clipboat)
 (https://www.linkedin.com/in/clipboat-technologies/)
 (https://www.instagram.com/clipboat/) 
TICKET MANAGEMENT SYSTEM
A Complete Destination for All Solution.
Clipboat's core features not only rival, but also exceed most high-priced help desk solutions -
you get access to — for free (no feature matrices!). all the features
 
Custom Fields
Customize the data collected from users when
submitting a ticket to help get straight to the issue.
You can create custom lists of data to add to each ticket or speci c help topics for
clients to choose from when creating a ticket. Custom Fields/Forms/Lists can be
added to each web ticket created or only show up when a speci c help topic is
chosen. They can be con gured as best suits your business needs.
Rich Text HTML
Rich text or HTML email, is supported and allows for
rich text markup in sta replies and internal notes
posted to the ticket thread.
Auto-Response templates also contain the rich text which allows you to further
brand your help desk to your customers by adding your logo. Pictures as well as
video can be added to a ticket when responding. (Can you say, SCREEN SHOTS!)

2. 2/14/2018 Ticket Management System | Clipboat Technologies Private Limited
http://www.clipboat.com/ticket-management-system.php 2/6
 
 
Ticket Filters
De ne rules to route incoming tickets to the right
departments or sta members, and action triggers.
By using the lter system, clipboat empowers you to automate the creation and
routing of tickets. Set actions such as ticket rejection, automatic department
assignment or even send a canned response!
Help Topics
Con gurable help topics for web tickets. Route
inquiries without exposing internal departments or
priorities.
Tickets can be streamlined for faster response times by being routed to pre-
determined departments. Combined with custom forms, you can design a form for
a speci c help topics to gather additional information for speci c requests.

3. 2/14/2018 Ticket Management System | Clipboat Technologies Private Limited
http://www.clipboat.com/ticket-management-system.php 3/6
Assign and Transfer
Transfer tickets between departments to make sure
it's being handled by the correct sta . Assign tickets
to a sta or to a team.
Tickets can be auto-assigned by help topics or departments when they arrive, but
what if they need to be reassigned? No problem! You can reassign tickets to sta or
a team of sta or transfer to a di erent department all together. Transfers and
assignment notes are logged as internal notes in the ticket thread so you can keep
track of where the ticket has been routed to for processing.
 
Auto-Responder
Con gurable automatic reply sent out when a new
ticket is opened or a message is received.
Auto responses can be formatted to pull information from the ticket to personalize
the email. clipboat supports placeholder variables such as %{ticket.name. rst}
which will become the user's rst name when the automated response is sent. Auto
responses can be edited and customized for each department and associated with
help topics.
Internal Notes
Add internal notes to tickets for sta . Activity logs let
you see events or actions that have been taken, when
they took place, and by whom.

4. 2/14/2018 Ticket Management System | Clipboat Technologies Private Limited
http://www.clipboat.com/ticket-management-system.php 4/6
Service Level Agreements
SLA Plans allow you to track tickets and due dates
without the hassle.
Get overdue alerts and notices on missed due dates, and priority escalation. Create
an unlimited number of SLA Plans and assign them to help topics, departments or
ticket lters.
Dashboard Reports
Get system overview and basic historical statistics on
tickets count and status per department, sta and
help topics.
Dashboard reports give you an at a glance view at the performance and
functionality of your help desk. You can also download and export more ticket
detail by performing an advanced search from the ticket queue.

5. 2/14/2018 Ticket Management System | Clipboat Technologies Private Limited
http://www.clipboat.com/ticket-management-system.php 5/6
Contact Us
Name *
Please enter your name.
Email *
Please enter your email address.
Phone Number *
Please enter your email address.
City *
Please enter your city.
Message
Please enter your message.
Human Veri cation *
Type the veri cation code.
Send Message
Clipboat Technologies Pvt. Ltd.
  Phone: +91-9560819555
 Email: care@clipboat.com (mailto:care@clipboat.com)
 Clipboat Technologies (skype:clipboat.sales?userinfo)
Call Us Directly
  +91-9560819555
 Delhi (Corporate O ce):
B-623 | 1st oor |
Mahavir Enclave Part-II |
New Dwarka Road | Delhi-45
 Hong Kong (O ce):
Flat/Rm 1701, 17 Floor
Beverley Commercial Building 87-105,
Chatham Road South
Tsim Sha Tsui Kowloon, Hong Kong
 Czech Republic O ce
Vinohradska 122, Praha 3, 13000
 +420 773929123

6. 2/14/2018 Ticket Management System | Clipboat Technologies Private Limited
http://www.clipboat.com/ticket-management-system.php 6/6
 B-623 | 1st oor | Mahavir Enclave
Part-II |
New Dwarka Road | Delhi-45
  +91-9560819555
 care@clipboat.com
(mailto:care@clipboat.com)
 Clipboat Technologies
(skype:clipboat.sales?userinfo)
 Home (index.php)
 About Us (about.php)
 Contact Us (contact.php)
 Blog
 Portfolio (portfolio.php)
 Testimonials (testimonials.php)
 Sitemap (sitemap.xml)
Useful Links About Clipboat
Technologies
We provide simplest, incredibly user-
friendly and most elegant piece of
customer management software in all
domains that ever crossed paths with
a business owner. The easiest way to
store, organize and track everything
about your organisation: customers,
leads, sales, query, reports, reminder,
dashboard etc.
Read more 
Facebook
Be the first of your friends to like this
Clipboat
Technologies
Clipboat Techno…
14 likes
Like Page
Copyright © 2012 clipboat.com. All rights reserved. Terms of Use | Privacy Policy