Brent Davies' presentation to REIN (the Real Estate Investment Network) in Calgary Alberta on November 5th, 2008. Copies will be posted on http://www.brentdavies.com and http://www.chrisdavies.ca.
The basic idea? You need to present a professional face to your tenants. Brent mentions some of the usual faces people use, the pitfalls associated with them, and the face you need to develop. Watch for the slidecast, coming soon!
Photos are linked to the source and appropriate fees have been paid.