Version 9.8—most current January 4

1. Important Contacts

2. Important CBC Mortgage Agency Contacts
• Request your company account
executive’s information:
info@chenoafund.org
• Registering and locking loans, and
drawing initial and closing packages:
submissions@chenoafund.org
• Pricing: locks@chenoafund.org
• Underwriting:
scenariodesk@chenoafund.org
• Purchase clearing: reach out to your
assigned purchase clearing specialist
• To identify your specialist, refer to training
series “10–Purchase Clearing–Conditions
and Escalations”
• Collateral and shipping:
finaldocs@chenoafund.org
• Borrower payments:
servicing@chenoafund.org (can also help
connect you with Essex)