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Practicing WOWism!                          Ruby Service Pyramid                     PEOPLE                 MAKE MEANINGFU...
10 Ways to Connect with Your Customers Listen for...                                            What to do with it... Birt...
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Practicing WOWism!

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Useful tips to WOW your customers including the Ruby Service Pyramid, a 5-minute receptionist makeover, and 10 ways to connect with your customers.

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Practicing WOWism!

  1. 1. Practicing WOWism! Ruby Service Pyramid PEOPLE MAKE MEANINGFUL PROCESS CONNECTIONS GIVE THEM WHAT THEY DONT EVEN KNOW THEY WANT CREATE EXPERIENCES FOSTER HAPPINESS DO WHAT WE SAY WE’LL DO BE PREPARED WITH THE RIGHT INFRASTRUCTURE For more information about the Ruby Service Pyramid, visit www.rubywatercooler.com 5-Minute Receptionist Makeover: I n your greeting, include a salutation, I nstead of “I can,” try “I’ll be happy to!” the company name, and an offer of assistance: “Good morning! ABC W hen asked to do something, try “My Company. How may I help you? pleasure!” instead of lackluster “Sure” or “Okay.” I nstead of “I don’t think so,” try “Let me look into that for you!” A sk for information instead of demanding it. Instead of “I need your telephone I nstead of “I’m not sure,” try “I’ll be number,” go with the polite “May I have happy to find out!” your telephone number?” I nstead of “I don’t know,” try “Great D on’t end statements with a question question! Let me find out for you!” mark – instead, ask polite questions. Skip “Your name?” and instead opt for I nstead of “Okay,” try “Absolutely!” “May I say who’s calling?” I nstead of “Yeah,” try “Certainly!”Ruby Receptionists 1331 NW Lovejoy St #875, Portland, OR 97209 Toll-free 866-611-7829 callruby.com
  2. 2. 10 Ways to Connect with Your Customers Listen for... What to do with it... Birthdays Send a hand-written birthday card. Throw in free service that day for an extra WOW! New Babies Send a congratulations card or a new baby gift. Follow up at Mothers/Fathers Day with another card full of well wishes. Moving offices Send a plant, a gift basket of tasteful office supplies, or…a gift card to a restaurant near their new digs. Things you have in common with a clien t Send a link to an article about that commonality along with a note saying “thought you might find this interesting.” Awards big DEALS INKED Send your own branded award certificate or have a trophy made commemorating the occasion. L andmark achievemen ts (e.g., completing a marathon, personal best golf Congratulate them through social media channels: post to round, child graduates from college) their Facebook page or give them a shout-out on Twitter. Hobbies in terests Ask them about that hobby next time you get a chance to talk with them. Favorite Sports team Send a congrats email next time their team wins the big game. Spouses family MEMBER names Ask how their spouse or child is doing by name. WHEN THEY’RE UNDER THE WEATHER Send a notecard wishing them well. Mailing a box of herbal tea along with that card adds another touch of thoughtfulness. Ruby Receptionists 1331 NW Lovejoy St #875, Portland, OR 97209 Toll-free 866-611-7829 callruby.com

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