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Gabay hotelconsumer loyalty
1.
A quick lesson
in understanding customer behaviour
2.
This is the
staircase at Grand Hotel, New York
3.
This is a
room where a busy business person stays
4.
The road can
be lonely for the average business person
5.
Here’s a goldfish
6.
Business guests love The
Grand’s opulence
7.
But what really
get’s them talking is the fish that can have by their bedside
8.
It keeps them
company
9.
Making them feel
not so much like a fish out of water
10.
They tell other
business professionals about the fish and how it makes them feel at home whilst away
11.
Word of mouth
influences purchasing decisions. Which means more guests at the hotel
12.
Happy business guests
13.
Happy hotel
14.
Happy fish
15.
Jonathan Gabay www.jonathangabay.com
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