Life is a web of connections. Human beings are social creatures, profoundly entangled in innumerable relationships throughout life. When dealing with difficult people it’s important to remember that everyone you encounter is doing the best they can from their own level of consciousness.

1. Customer Service: Dealing with
Difficult Customers

2. "Ask your customers to
be part of the solution,
and don't view them as
part of the problem. "
- Alan Weiss, Author
"Million Dollar
Consulting"

3. Life is a web of connections. Human beings are social
creatures, profoundly entangled in innumerable
relationships throughout life. When dealing with
difficult people it’s important to remember that
everyone you encounter is doing the best they can
from their own level of consciousness.

4. The customer may always be right,
but that doesn't mean all customers
are easy to deal with.

5. Acknowledge you
can't control
any other
person's
behaviour. You
have control
only over your
own actions.

6. Use the S.T.O.P. Model
to Avoid Reactivity
• Stop whatever you're
doing
• Take 3 deep breaths
• Observe how your
body feels
• Proceed with kindness
and compassion

7. Angry people have the maturity of
a 2-year-old, so it is wiser to
remember the power in
remaining calm, flexible, patient
and mindful.

8. • Get Control of Yourself
• Listen Actively and Let the Customer Vent
• Show the Customer You Care
• Try to Provide Solutions to the Problem
• Don't make promises you can't keep
• Don’t take it personally
Tips to deal with difficult customers:

9. Dealing with difficult customers can be challenging. But if you handle
the situation well, you may even be able to improve your
relationship, and create further opportunities

10. “We do the best
we can with what
we know, and
when we know
better, we do
better.”
– Maya Angelou

11. Website: www.bodhih.com
Mobile : 9900011603
Email : response@bodhih.com
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