The first process for any hospital or health system to make money starts with patient scheduling and registration, but most of the time this process has too many problems that generating revenue for the practice itself is put on hold.

1. RPA use case in patient
appointment scheduling
and registration
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2. Introduction
The first process for any hospital or health system to make money starts with
patient scheduling and registration, but most of the time this process has too
many problems that generating revenue for the practice itself is put on hold.
We have witnessed hospitals and clinical groups resolving these problems
only at the last moment as if it was crisis management.
Robotic process automation (RPA) implementation for patient scheduling
and registration can solve many of the issues faced in this process making
patient intake much easier.
RPA patient scheduling and registration have various benefits and use cases.
Some of them are immensely important to create a good patient experience
and feedback about your healthcare organization.
After careful research by our RCM and RPA experts, we have listed down the
few use cases of RPA patient scheduling and registration.
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Patient scheduling and registration RPA contains both attended and
unattended bot features that can be used according to your current
workflow, the typical misconception when it comes to the use cases for
RPA-enabled patient scheduling and registration is that the front office
staff can be relieved of duty, that’s a false notion because patients do
come to visit and at that time it is the front office staff that coordinates
with them.
Now having that cleared lets us see the most notable features and use
cases in patient scheduling and registration.
Use cases for RPA patient scheduling and registration
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The main concern when it comes to patient scheduling and registration is the wait times to set up an
appointment, we have come across many reputed hospitals and clinical groups that provide very good treatment
and are famous amongst the competing hospitals, most patients would prefer such hospitals and try to get an
appointment with the respective specialist for their illness, however, the patient volumes are so high that the
doctor does not have time to see that patient for over a week and then the appointment gets confirmed.
Automated patient
appointment scheduling
and registration
Reducing wait times
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Basically, the idea here is that many of the scheduled patients tend
to reschedule or it becomes a “no show” Front office staff who use
EHR or other appointment scheduling software place them for the
next available visit leaving the patient who has been waiting for a
week to obtain the appointment.
Robotic process automation (RPA) bots for patient scheduling and
registration will resolve this problem by using their machine learning
capabilities and the RPA bot’s natural language processing engines
will allow patients who are on the waitlist for too long and efficiently
manages the doctor’s schedule In such a way that all patients get an
equal chance is obtaining care from their preferred provider.
Accurate patient data collection during registration
Obtaining patient data during the registration process is important for
the next step of the RCM to bill claims and get payment from insurance
companies. During the manual registration the scheduling or front
office staff miss to verify all the data provided by the patient, the reason
why is because in the manual registration process the hold times on call
for patients may exceed 20 mins and the patient might get frustrated in
the end when the call is on the progress they are in a hurry to dump all
the information at one go. www.billingparadise.com

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To eliminate this problem area RPA bots implementation during the registration process is very essential to verify the
data before the patient comes for treatment. Robotic process automation (RPA) bots guide the patient through this
process online because most patients nowadays prefer online registration processes that wait on hold. Using the NLG
(natural language generator) engine the chatbots can quickly guide patients through the registration process and
verify their data simultaneously creating 100% accuracy on patient demographic information.
Interoperability and data recording
As we went through the use cases for RPA patient scheduling and registration in
automated scheduling and accurate patient demographic data gathering you
might wonder how the RPA bots are capable of navigating between multiple
applications, yes your curiosity is correct robotic process automation bots are
programmed in such a way that it can navigate between your appointment
scheduling software, EHR, EMR, payer portals, etc to verify and document the
obtained patient data in the designated application either EHR or other
scheduling software.
Unattended bots for registration and scheduling do this 24/7 365 days, which
means that the RPA bots will be performing these tasks even when your front
office staff is not available or after their work hours. This increases patient
volumes significantly and your hospital or health system has a higher chance of
increasing revenue as well.
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Saving time and money
The front-end operations of hospitals and clinical groups are hectic and the staff
easily burnout performing repetitive tasks and dealing with patients in person. If
this is the case then the hospital hires more front-end operations staff to cope with
it, however as we discussed in the previous use cases the chances of error and
patient frustration are higher than usual.
To reduce front-end operations costs and the time spent for registering and
scheduling one patient may exceed 20-30 mins. The operational costs only for this
particular operation would cost anywhere between $50k-$100k for an average
hospital or health system.
Implementing RPA will reduce the time for registration and scheduling because the
RPA bots are multitasking and interoperable, the same goes for cost.
Investing in robotic process automation (RPA) is a one-time investment and the ROI
is much quicker compared to human staff.
So a combination of a few front-end operations staff with RPA can do wonders for a
practice’s punctual reputation and increase overall financial performance.
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8. 08
Compliance
Robotic process automation (RPA) is 100% HIPAA compliant and
ensures the security of the collected PHI from patients.
RPA bots are programmed to abide by the state and federal
healthcare compliance laws and maintain logs of users accessing
the data and provide reports if any breaches occurred. Overall it
reduces constant HIPAA audits and huge fines due to PHI data
breaches.
Simplifying the patient registration and scheduling process is the
purpose of robotic process automation (RPA).
We are aware that each hospital, health system, and clinical groups
have its own way of operating and the question posed to us is how
can RPA bots adapt to the ever-changing workflow of these
healthcare organizations.
The answer is simple, consult with companies that are skilled in RCM
operations as well as RPA.
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FREE Consultation
BillingParadise is one such company that has
expertise in both revenue cycle management and
robotic process automation.
We have created implementation FQAs that can
answer most general questions but if you’re already
familiar with it and would like to explore more, our RPA
experts are here to provide you with a free
consultation.
Visit our RPA page and schedule an appointment now!
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info@billingparadise.com
Contact Us
BillingParadise 24x7 INC
53 Emerald Road,
Robbinsville, NJ 08691.
United States.
+1 888-571-9069

11. Thank
You
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