Providing major beneficial facts on RPA implementation in healthcare RCM that hospitals and health systems need to know if they are to choose robotic process automation.

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10 BENEFITS OF
HOSPITALS
IMPLEMENTING RPA IN
HEALTHCARE RCM

2. INTRODUCTION
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Robotic process automation (RPA) implementation is actively pursued by more
and more health systems and hospitals throughout the year. However, not
analyzing the benefits of RPA would be a leap of faith. We would like to provide
you with the top 10 benefits of implementing RPA in your hospital RCM
processes.
UNINTERRUPTED RCM OPERATIONS
Robotic process automation (RPA) when implemented in healthcare RCM
processes will give your hospital a supreme edge in operations, why you ask?
Because RPA bots don’t get sick and do not take a vacation. Their objective is to
continuously perform the tasks programmed into them until completion.
Viewing from the RPA bot’s perspective the more tasks assigned the more
efficient it gets over time as adaptable rule engines in these bots will learn
changing RCM workflows and process methodologies. So implementing RPA
bots to your RCM process gives you uninterrupted 24/7 365 days of operations
regardless of whether oversight of human staff is present or not. This is
considered to be one of the diamond benefits of implementing RPA in RCM
operations.

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SIGNIFICANT TIME SAVING
Time-saving is one of the significant benefits of implementing RPA in your hospital RCM. Many RCM processes are manual and need
human staff to spend lots of time consolidating, analyzing, assigning, auditing, and filing the patient data in hand. Applications and
other paperwork take almost 8-10 hours to complete for 20-40 patient volumes received per day. Rushing these processes always
ends up in error or bad quality. So implementing RPA for these manual processes reduces time as RPA bots reduce time taking only
2-4 hours at the least to complete RCM tasks for daily patient volumes.

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INDUSTRY-STANDARD QUALITY
RCM tasks have industry-standard quality measures, and hospitals
that are below these benchmarks are considered to be in danger of
losing revenue over time. Implementing RPA bots for these RCM
processes will increase quality significantly and reach industry-
standard benchmarks and allow your hospital to obtain awards such
as HFMA MAP.
INTEROPERABILITY
Hospitals’ RCM processes include various platforms, EHRs, EMRs,
payer portals, clearing houses, etc. The human staff takes up most of
the time navigating through these various platforms and software to
accomplish one particular RCM task. RPA bots on the other hand are
quick at navigating through these sites and can accomplish this
process without lack of confusion and obtain, enter, and analyze
crystal clear data with utmost precision.
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FLEXIBILITY
Human RCM department staff are not as flexible when moved to other processes in RCM as they are majorly into the comfort
zone; the particular RCM process gives them. If you want to move this human resource to another RCM process, they might take
time to adapt. RPA workforce on the other hand is scalable from huge to small depending upon the current RCM process workflow
in your hospital. RPA bots can be programmed and added to various RCM processes which take less time than human flexibility
and adaptability at any time of the year.
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RELIABILITY
Let’s take a scenario where there is a natural disaster, epidemic, or
other human harmful conditions in the country and your hospital is still
treating patients due to one of these cases, and your in-house RCM staff
are asked to stay home. RPA bots will come to the rescue as long as
they have a computer to navigate in creating sustainable and
continuous RCM operations even in the absence of human staff.
PATIENT-FRIENDLY
RCM processes include patient communications through registration,
scheduling, and patient access. These processes are vital for hospitals to
generate revenue. Manual registration, scheduling, and patient access
through phone calls can be frustrating to patients as they wait on long
hold times and even longer wait days for the appointment to be
scheduled. Implementing RPA will benefit patients a lot as RPA bots
will guide them through these processes in a patient-friendly manner
and with lesser complications. This implementation will eventually
increase patient volume for your hospital.

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COMPLIANCE AND REGULATORY
Last but not the least, compliance and regulatory issues are always present in all hospitals and human staff are trying to
eliminate these problems by using robotic process automation. RPA bots are not only programmed to follow all state and
federal compliance and regulatory guidelines but also will monitor human resource compliance activities as well. Keeping
100% data security and preventing audits and huge fines for not abiding by compliance and regulations.
We hope that you were able to prepare yourself to implement RPA in your hospital and have obtained additional knowledge
about the benefits of implementing RPA. To learn more about the technical aspects of implementing RPA talk to our certified
RPA programmers. Schedule a call now!

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