5. (In my experience)
It can be as simple as…
• Getting dressed,
getting out of bed and
nipping out for a paper.
(I stopped feeling like an ill person)
• Being told what‟s going to happen next
and, roughly, when.
8. Communication – specific
• Everyone should have a clinical
point-of-contact, appropriate to their
situation, accessible by email, phone, text,
in person.
• Every specialty should be able to
recommend sources of interactive
information (helplines, online, local, other
patients).
9. Communication – more general
Start a conversation…
• Good newspapers now have a “Readers‟
Editor”; perhaps a good hospital/GP
surgery should have a “Patients‟ Advocate”
– to whom niggles, minor complaints,
questions and suggestions could be sent,
with the answers circulated widely.
10. And when something goes wrong…
• Duty of Candour
Robbie‟s Law?
• American example:
“Saying sorry reduced our legal costs.”
