Rack africa

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West!Africa!Data!Centre!Limited!
Company!Profile!
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RackAfrica!
Reg.!Business!Name!is!West!Africa!Data!Centres!Ltd.!
42!Ring!Road!Central,!!Accra,!Ghana!
PO!Box!1632,!Accra!
T:!! 0302!258803!/!028!9258803!
E:!! info@rackafrica.com!
W:!! www.rackafrica.com

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Introduction!
RackAfrica!in!Ghana!began!operation!in!2011,!with!the!vision!to!become!the!leading!carrierUneutral!
and!vendorUneutral!Data!Centre!in!West!Africa,!offering!colocation!services,!disaster!recovery!and!
IT!infrastructure!solutions!to!key!customers!in!sector!of!Telecom,!Cable!operators,!ISP’s,!Financial,!
Gaming,!Ministery,!University,!MSP!etc.!!
Our!infrastructure!includes:!!
! multiple!redundant!clean!power,!!
! physical!and!network!security,!!
! redundant!precision!cooling,!!
! multiple!internet!connections,!
! 24x7!monitoring!and!full!technical!support.!
Our!investments!in!our!worldUclass!tier!3!Data!Centre!allows!clients!!to!enjoy!stateUofUtheUart!
security!and!business!continuity!without!the!clients!to!make!the!high!investments!in!time,!money!
and!human!resources,!and!maintain!the!associated!infrastructural!complexities!of!a!Data!Centre.!
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Facility!
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Proposal!for!Certification!!•!Banking!Supervision!•!!14!August!2014! Page!2!of!!13!

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Track!Record!&!Reference!
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!Are!customers!spans!acros!the!globe,!the!underlisted!!are!some!of!the!key!clients!of!RackAfrica!
Ghana,!France,!Korea,!U.S.A,!South!Africa,!UK,!Cote!D’ivorie,!India,!Nigeria!&!Israel.!
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GHANA! !
Ghana!Airport!Company!
ISREAL!
Ghana!Health!Service!
Gilat!!
Ecoband(ISP)!
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BusyInternet(ISP)!
FRANCE!
Comsys(ISP)!
Keyzone!Group!
Dolphin!Telecom!
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I.C!Securities!
SOUTH!AFRICA!
Stallion!Trust!
MTN!Ghana!
Porting!SX!(Mobile!Number!Portability!System)!
Negotiated!Benefit!Trust!
Cellulant!Ghana!
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Lottery!Services!Ghana!
USA!
Grameen!Foundation!
Skylite!Communication!Ltd!
Oak!Financial!Services!
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Aseshi!University!
UK!
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Vodafone!Ghana!
KOREA!
TraderUNet!Group!
PCCW!Global!
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INDIA!
COTE!D’IVORIE!
Airtel!Ghana!
Alink!Telecom!
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NIGERIA!
TURKEY!
GLOU1!
Safaribet!
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We!are!Safe!!
Our!Data!Centre!utilizes!advanced!security!technologies!such!as!biometric!access!control!and!
surveillance!cameras!in!addition!to!24/7!physical!security.!Only!authorized!personnel!with!
approved!credentials!are!allowed!into!the!Data!Centre.!!All!employees!have!undergone!a!
thorough!background!security!check!and!advanced!training.!!
Physical!Security!
We!have!multiple!levels!of!access!security!including!biometric!access!control!and!surveillance!
cameras.!Firewalls!provide!industry!strength!security!for!your!servers.!!Only!authorized!personnel!
with!approved!credentials!are!allowed!into!the!data!center.!!All!employees!have!undergone!a!
thorough!background!security!check!before!being!hired.!Your!sensitive!business!data!is!very!safe!
with!us.!Our!power!room!is!in!a!physically!separated!building,!providing!additional!fire!security.!
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" 24/7!monitoring!
" Biometric!access!!
" Surveillance!cameras!
" Security!company!
" Staff!security!check,!advanced!training!
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Virtual!Server!Security!
Xen!technology!is!widely!acknowledged!as!the!fastest!and!most!secure!virtualization!
software!in!the!industry.!XenServer!is!designed!for!efficient!management!of!Windows®!
and!Linux®!virtual!servers!and!delivers!costUeffective!server!consolidation!and!business!
continuity.!Xen!ensures!a!high!level!of!security!via!a!variety!of!methods/features:!
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• Guest!Isolation!–!every!DomainU!guest!is!isolated!from!other!DomainU!guests!
with!no!way!to!access!each!other's!memory!or!networking!connections!
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• Privileged!Access!–!only!the!Domain0!or!single!purpose!control!guests!are!given!
the!ability!to!communicate!with!the!hardware!via!the!hypervisor!

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• Small!Code!Base!–!the!Xen!hypervisor!contains!a!“tiny”!code!footprint!which!limits!
the!areas!for!attack.!
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• Operating!System!Separation!–!by!separating!the!hypervisor!from!an!operating!
system,!the!Xen!hypervisor!cannot!be!used!to!attack!an!operating!system;!e.g.!Xen!
cannot!attack!the!host!operating!system!as!there!is!no!host!operating!system!to!
attack.!
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Xen!Security!Modules!(XSM)!
Xen!offers!a!security!framework!called!Xen!Security!Modules,!or!XSM,!to!enable!an!
administrator!or!developer!to!exert!fineUgrained!control!over!a!Xen!domain!and!its!
capabilities.!Specifically,!XSM!makes!it!possible!to!define!permissible!interactions!
between!domains,!the!hypervisor!itself,!and!related!resources!such!as!memory!and!
devices.!!
Via!XSM,!Xen!implements!a!type!of!mandatory!access!control!via!a!security!architecture!
called!FLASK!using!a!module!of!the!same!name.!An!abbreviation!for!Flux!Advanced!
Security!Kernel,!FLASK!has!its!origins!in!several!trusted!operating!system!research!
projects,!managed!jointly!between!the!United!States’!National!Security!Agency,!the!
Secure!Computing!Corporation,!and!the!University!of!Utah.!The!specific!intent!of!FLASK!is!
to!separate!security!enforcement!from!security!policy,!better!isolating!logical!
components!of!security!systems!
• Prevent!two!domains!from!communicating!via!event!channels!or!grants!
• Grant!a!set!of!privileged!capabilities!to!otherwise!unprivileged!domains!!!
• Control!which!domains!can!use!device!passUthrough!(and!which!devices)!
• Restrict!or!audit!operations!performed!by!privileged!domains!
• Prevent!a!privileged!domain!from!arbitrarily!mapping!pages!from!other!domains!
• Isolate!hypervisor!support!components!(such!as!qemu!or!xenstore)!from!each!
other,and!provide!assurance!that!each!may!only!perform!its!designated!actions.!
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We!are!Reliable!!
RackAfrica!offers!multiple!redundancy!of!power,!cooling!and!network!infrastructure.!
Furthermore!our!Data!Centre!is!connected!to!multiple!carriers!and!Internet!Service!Providers!for!
redundant!bandwidth.!Since!we!have!started!operations!we!have!had!uptime!in!excess!of!99.99%.!
Reliability!
Every!effort!is!made!to!deliver!a!reliable!service:!
! Double!redundant!power!with!2!generators!(300kVA!and!92kVA),!fuelled!from!a!separate!
diesel!tank,!ensuring!3!days!runtime!at!full!load!without!the!need!for!a!refill.!
! Redundant!UPS!systems!offering!60kVA!power!
! Clean!power!through!100kVA!AVR!
! Redundant!Power!Distribution!Units!and!electricity!feeds!to!the!racks!
! Redundant!precision!cooling!system!ensures!the!appropriate!environmental!conditions!
! Redundant!gigabit!network!
A!stringent!Service!Level!Agreement!(SLA)!provides!a!contractual!guarantee!of!availability,!and!
clear!penalty!clauses!resulting!in!credits!to!customer!in!case!of!disruptions!of!service.!
A.!Redundant!Clean!Power!
" AVR!ensures!clean!power!supply!to!all!hardware!
" Multiple!UPSs!
" Multiple!backup!generators!!
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B.!Precision!Cooling!
" Cold!aisle!containment!(QIV!2013)!
" Redundant!industrial!precision!cooling!
" Temperature!and!humidity!control!
" Cold!Aisle!Containment:!
" Cold!aisle!containment!can!reduce!fan!energy!by!20–25%,!plus!~20%!savings!on!the!
chiller!side!
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C.!Fire!Detection!and!Prevention!
" Data!Centre!fires!have!a!5U10!hour!dormant!period.!
" Microscopically!amounts!of!smoke!are!released.!
" Our!fire!detection!system!ensures!very!early!warning!and!therefore!fire!prevention.!
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D.!Connectivity!!
Ensures!complete!freedom!of!choice!of!internet!connectivity,!and!allows!bandwidth!redundancy.!!
" under!sea!cables!!
" main!Fibre!loop!!
" Internet!Exchanges!
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E.!Carrier!Neutrality!and!Bandwidth!Redundancy!
Each!Client!!has!complete!freedom!of!choice!of!carrier!/!ISP,!providing!complete!carrier!neutrality!
and!the!possibility!of!bandwidth!redundancy.!We!currently!have!all!Telco’s!!terminating!in!the!
building!(GLO1,!MTN,!Vodafone,!Airtel,!Expresso,!Tigo)!and!all!cable!providers!(Mainone,!Dolphin,!
WACS!and!SATU3)!have!POP!with!us.!Also!there!are!4!ISPs!hosted!in!the!Data!Centre!
(BusyInternet,!Ecoband,!Comsys!and!Teledata).!Other!ISP’s!are!in!the!pipeline!to!connect.!!
Additional!connections!will!be!facilitated!on!the!basis!of!customer!preference!
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Bring&your&Service&Provider&along…&!
your%business%stays%up

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We!are!Professional!
Colocation!is!our!core!business.!We!focus!on!ensuring!your!business!continuity.!We!invest!heavily!
in!the!latest!technology,!and!train!our!staff!to!provide!professional,!roundUtheUclock!service,!with!
response!times!governed!by!our!Service!Level!Agreement.!Even!after!normal!working!hours,!a!
qualified!technician!is!onsite!at!all!times.!
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Colocation!is!our!core!business!!
" We!focus!on!your!business!continuity!
" We!invest!in!the!latest!technology!
" Professional!24/7!Service!&!Support!
" SLAs!enforce!our!commitments!
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Overview!of!Available!Services!!
RackAfrica!offers!the!following!standardised!services:!
Colocation!Services!
Our!colocation!services!allows!customers!to!deploy!dedicated!hardware!into!hosting!space!in!our!
Data!Centre.!This!hosting!space!is!completely!scalable!from!1U!to!multiple!full!racks!of!42U.!Our!
colocation!services!include:!
! Reliable!redundant!backup!power!supply!
! Industry!standard!cooling!systems!to!!ensure!stable!environmental!conditions!!
! Physical!and!network!security!with!24x7!monitoring!!
! Technical!support!
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Infrastructure!hosting!space!from!1!(one)!up!to!42U!(full)!industry!standard!dedicated!server!rack!
with!PDU!at!RackAfrica!Data!Centre.!
! A!&!B!power!source!per!rack!on!UPS!with!reliable!redundant!backup!power!supply!
! Cumulative!electric!load!from!Unrestricted!up!to!4.0!kW!!
! Industry!standard!cooling!systems!to!!ensure!stable!environmental!conditions!!
! 24!x!7!Technical!support!
! Physical!and!network!security!with!24x7!monitoring!and!biometric!access!control.!
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Disaster!Recovery!!
In!case!of!a!disaster!to!your!main!production!environment!RackAfrica!can!provide!office!space!at!
any!size!to!ensure!business!continuity!for!our!customers.!All!offices!come!inclusive!of!electricity,!
backup!generator,!air!conditioning,!and!internet!connectivity.!!
Backup!Media!Storage!
We!offer!offUsite!storage!of!backup!media!in!our!secure!and!climateUcontrolled!facility!in!
combination!with!a!pickup!and!delivery!service.!!
Virtual!Servers!
We!have!established!a!hosting!platform!with!a!cluster!of!hosting!servers!within!our!Data!Centre,!
on!which!we!establish!virtual!servers!for!our!customers.!This!has!the!following!advantages:!
! Drastically!reduced!investment!due!to!optimal!use!of!hardware;!
! Flexibility!in!configuration,!allowing!the!upU!and!downUscaling!of!hardware!as!necessary;!
! Redundancy!and!failUover!solutions!without!investment!in!additional!hardware.!
Internet!Connectivity!
RackAfrica!operates!a!carrierUneutral!Data!Centre!and!welcomes!Internet!connectivity!from!all!
Internet!Service!Providers.!Internet!connectivity!does!not!form!part!of!the!colocation!services!
offered!by!RackAfrica.!However,!RackAfrica!will!facilitate!Internet!connectivity!through!the!
Carrier!/!Internet!Service!Provider!chosen!by!!National!Film!And!Television!Institute.!We!have!

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attached!price!lists!of!a!number!of!service!providers!for!your!convenience.!National!Film!And!
Television!Institute!may!consider!purchasing!bandwidth!from!more!than!one!supplier!in!order!to!
increase!the!resilience!of!the!system!to!be!deployed.!
Response!time!
RackAfrica!guarantees!a!response!time!of!1!hour,!24!hours!a!day,!seven!days!a!week.!!Resolution!
and!repair!times!vary,!and!are!therefore!not!covered!under!this!Service!Level!Agreement.!
Availability!
RackAfrica!warrants!that!the!Facilities!will!be!operational!99.8%!of!the!time.!The!following!Penalty!
Clauses!come!into!effect!if!RackAfrica!does!not!comply!with!the!Services!described!in!the!Services!!
Nr.!of!incidents!per!month! Amount!to!be!credited!
1!incident! 10%!
2!to!4!incidents! 30%!
5!incidents!or!more! 50%!
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If!after!12!months!the!network!has!not!been!available!for!the!required!99.8%,!then!the!following!
penalty!clause!applies:!
Availability!(12!months)! Amount!to!be!credited!
99.8%!or!more! 0%!
From!99.5%!up!to!99.8%! 5%!
From!99.0%!up!to!99.5%! 10%!
Less!than!99.0%! 30%!
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Note:!limitations!apply!to!penalty!clauses!as!specified!in!the!Services!Agreement.!!!
Contract!Duration!
Products!and!services!are!offered!with!contract!duration!of!12!months.!The!contract!will!be!
automatically!renewed!for!periods!of!12!months,!unless!terminated!at!least!3!months!before!the!
end!of!the!contract!
Warranty!
Warranties!on!hardware!and!software!apply!as!per!the!relevant!third!party!supplier!contract.!
Additional!warranties!can!be!made!upon!request.!
Support!
Our!highly!qualified!and!wellUtrained!technical!staff!ensure!24/7!support,!and!regularly!test!all!
systems.!They!provide!the!professional,!roundUtheUclock!service!that!underlines!RackAfrica’s!
offering,!with!response!times!governed!by!the!Service!Level!Agreement.!Even!after!hours,!a!
minimum!of!two!qualified!technicians!are!onsite!at!all!times.!Service!requests!are!logged!via!
RackAfrica’s!ticket!management!system!with!a!complete!audit!trail.!!

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Scalability!and!Cost!Saving!
RackAfrica!helps!you!to!scale!your!infrastructure!as!your!IT!requirements!change.!From!1U!to!
multiple!racks,!we!are!here!to!support!you.!Our!Data!Centre!offers!the!economies!of!scale!of!a!
large!professional!computer!room!without!the!associated!high!cost!of!investment,!maintenance!
and!human!resources.!!!
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