Recent design samples

1. Abo ut Coura
Courage ge Cente 2010 AB
. .
rehabi Center is a M r: RA AUT
people
litation in
and reso nesota-based O BODY
potent
with di
ial in ev
ur
sabilitie ce center th non-profit
s to re at empo
& GLASS
holistic ery aspe aliz wers
approa ct of lif e their full
rehabi ch that e. We us
litat in e
services ion therapie cludes compr a
, driver s, inde ehensi
reintegr ’s serv penden ve
at ices, a t living
and fitn ion program co
ess prog , access mmunity
sports
and re rams,
Barbara Belknap Design, Inc.
ible aq
creation camps, and uatics
. .
During th
film abou
e event, w
e
We have
for reha an inpatient
progra
ms.
adapte
d 2010 ABRA AUTO BODY & GLASS
t the ADA will premiere a sh bilitatio resi
an or n after dential prog w to an origina
A special revie
and sp
thanks to d Judith Heuman t inal co brain in ra l AD
Foundatio The n. pain re rd inju jury, st m About Courage Center: ial p A/
n for spon Victor Pineda pec
Courage
ha ry, as ro Ju
soring th for peop bilitation prog well as a ch ke as
le with ra ro r
e film. disabilit m. We also nic Courage Center is a Minnesota-based non-profit 2010 AB
dit
Medtro and in . .
o
RA AUTO
h
nic Nation other pu advoca rehabilitation and resource center that empowers
Celebration
f
ies at th
He
al Courag te BODY &
ge
blic foru e legisl GLASS
e Award
ura
um
Film Spon We have ms. ature people with disabilities to realize their full
sor Burnsvi locations in G
of Courage
ter.org/celebrationofco
ann
potential in every aspect of life. We use a Celebration
lle and olden Va of
and re Forest lley, Sti holistic approach that includes comprehensive
/
creation Lake, as llwater
Courage Center
at Map of , rehabilitation therapies, independent living
le Lake fice in Dulut well as a spor
Center and La h, and ts services, driver’s services, a community
is accr ke Geo ca
on Acc edited rge. Cou mps reintegration program, accessible aquatics
re by ra
and is ditation of R the Joint Com ge and fitness programs, camps, and adapted
a Unite ehabili missi
gecen
tation
d Way
agency Facilitie on sports and recreation programs.
f i lm
. s,
ura
Courage
We have an inpatient residential program
o
Celebration of
w.c
for rehabilitation after brain injury, stroke
ww
and spinal cord injury, as well as a chronic to o
se g
18101 Woolman Drive During the event, we will premiere a short
film about the ADA and Judith Heumann.
pain rehabilitation program. We also advocate
for people with disabilities at the legislature Die Cut
Plea
is 4.625
and in other public forums. ” Diamete
Minnetonka, Minnesota 55345 the film.
Foundation for sponsoring
A special thanks to The Victor Pineda
1
We have locations in Golden Valley, Stillwater, Septembe
1
r
r 2010
. .
phone 952.401.8650 Medtronic National Courage Award Film Sponsor Burnsville and Forest Lake, as well as a sports
and recreation office in Duluth, and camps
at Maple Lake and Lake George. Courage
barbarabelknap@comcast.net Center is accredited by the Joint Commission
on Accreditation of Rehabilitation Facilities,
and is a United Way agency.
. .
11 September 2010
UR training
YO
go
’s
Ho w
in
Transforming the House You Live In into the Home You Love
g?
boost.
Ask me
ou a
how
ey
INTERIORS
giv
YM
CA WINDOW TREATMENTS
P erso can
nal Training HOME STAGING
N OV E M B E R 2 , 2 0 0 7
Jane-Marie Bloomberg | Interior Decorator, WFCP | 612.251.6512 | embellishmentsdesign.com
YOU ARE
H
IT Service Management is committed to improving overall customer
satisfaction through communication and cooperation, customer focus,
and ongoing improvement to systems and services
ERE
In This Issue
• Service Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 1
• Service Operations Center: A SOC That Rocks . . . . . . . . . . .page 2
• IT Service Management Project Overview . . . . . . . . . . . . . .page 3
• Training is A-Comin’ . . . . . . . . . . . . . . . . . . . . . . . . . . . . .page 3
SERVICE MANAGEMENT • Metrics – What’s in it for my business unit? . . . . . . . . . . . .page 4
by Mary Currier
• Planning for CMMI & ITIL . . . . . . . . . . . . . . . . . . . . . . . . . .page 4
You are here. You Are Here, the theme for our rollout, uses the repeating image of an orange button that suggests points
Welcome. This is where of not only geography (you are here, in this city, on this street, in this building) but also points in time (you
our corporate geography are keeping a fast pace, the pace of doing business, the pace of immediate information.) In our transition, IT
unfolds into story, connec- Service Management has a plan, knows where individuals are in the plan, how to meet their needs and how
tion, and experience.
Where the IT Department’s
to connect to where they live and work within the plan. And we plan to keep you posted. •
design and planning
process pulls places
off the Allianz “map”
and re-casts them into full relief. Where
points of space and place connect and
create better customer service for all of us.
Popular conceptions of geography bring to
mind maps, lit globes, and place names. But
where you are is as much about where you
are going, and the pace or rate at which you
SOMERSET ASSET MANAGEMENT
are traveling. As we have worked to “map
out” the geography of Service Management,
it has occurred to us that corporate geogra-
phy means much more. Of course maps and
place names indicate important geographic
things, but they don’t really get at the nature
of places themselves.
For place is ultimately a matter of the
human experience. What that experience is
has everything to do with who you are,
where you came from, and how you view the
world. For Allianz, the map of our collective
effort to deliver excellent customer service TH E O N G O I N G O B J E C TIVE S O F TH E A LLI A N Z IT D E PA RTM E NT :
begins and ends with you. IT Service • Strengthen operating profitability through a streamlining of processes. • Reduce
Management wants to reach out to all our complexity. • Coordinate outsourcing of services and internal service management
you are
points of for sustainable competitiveness. • Enable a high performance culture through access here
continued on page 4
to and delivery of information. • Facilitate and enhance our Focus on Customers.
IT Service Management • Allianz Insurance Company of North America • P.O. Box 1344, Minneapolis, MN 55416-1297 • www.allianz.com
A New
Perspective