The document summarizes a panel discussion on lending trends between representatives from Pinnacle Financial Partners, ESL Credit Union, and Bank of the Pacific. The panelists discussed their strategies for targeting millennial borrowers as wealth transfers to that generation. They also addressed how financial technology (Fintech) and alternative lending are changing customer expectations and industry processes. Panelists described steps their organizations are taking to improve lending processes through greater user engagement, data use, and technology that enables more collaborative workflows.

1. LENDING TRENDS:
LEADING OR LAGGING?
Mike Horrocks, Moderator – Baker Hill
Gary Shaffer, Pinnacle Financial Partners
Keith Cleary, ESL Credit Union
Drew Wilkens, Bank of the Pacific

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Our panelist
Gary Shaffer, Pinnacle Financial Partners
Keith Cleary, ESL Credit Union
Drew Wilkens, Bank of the Pacific

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The millennials strategy
Over the next 30
years, $30 trillion in
financial and non-
financial assets are
expected to pass from
the Baby Boomers to
the Millenials

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The question
How are you targeting millennials in
your lending strategies? Or are you?
Why are you taking that particular
stance with this market segment?

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New opportunities and new threats

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New opportunities and new threats
1 out of 3 would switch to fintech solutions

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The question
How is FinTech / Alternative lending
changing your market, your lending
processes, or your customers’
borrowing expectations ?

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A new industry – a new way of business

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A new industry – a new way of business
70% say that
processes do not
adapt quickly
enough

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The question
What are you doing differently in
terms of user engagement, data,
process, etc. to improve your lending
process that you did not do as recent
as three years ago?

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Collaboration and technology

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Collaboration and technology
60% feel that
relationships and
collaboration are critical
for a customer centric
culture, but >20% feel
they are ready.

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The question
How are you utilizing technology to be
more collaborative throughout the
entire lending process?

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Lessons learned

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What your customers’ expect
What consumers see Amazon doing …
…they expect to do with their bank the next day.
- Oded Shoshany, CEO at CeleritiFinTech

16. THANK YOU TO OUR PANELISTS
Presenter Contact Info
Mike.Horrocks@bakerhill.com
Twitter @mikehorrocks