Skype for Salesforce’s earlier beta versions allowed for voice and video calls. Microsoft is currently updating Skype’s support for voice and video calls. Therefore, for the time being, Skype Integration with Salesforce’s widely usable version does not support voice or video calls. Read more: https://www.awsquality.com/step-by-step-process-of-skype-integration-with-salesforce/

1. STEP-BY-STEP
PROCESS OF SKYPE
INTEGRATION WITH
SALESFORCE
BY AWSQUALITY

2. • We are familiar with Skype, so let me explain how it can be used with
Salesforce. By Connecting Salesforce And Skype for Business, your
service and management (Sales and Service) representatives can send
and receive texts and check on the availability of associates without ever
leaving Salesforce org. Employees can also save IM conversations as
notes and link them to Salesforce records if Notes is enabled in your
company. Only companies with a Skype for Business Online license or
a Microsoft Office 365 Enterprise package that includes Skype for
Business Online can use Skype for Salesforce.

3. VERSIONS NEEDED FOR SKYPE IN
SALESFORCE
• Editions for professionals, developers, performers, businesses, and
unlimited users
• Key Point: Skype for Salesforce’s earlier beta versions allowed for voice
and video calls. Microsoft is currently updating Skype’s support for voice
and video calls. Therefore, for the time being, Skype Integration with
Salesforce’s widely usable version does not support voice or video calls.

4. ENABLE SKYPE FOR SALESFORCE
• Activate Integrate Skype And Salesforce CRM in your business so that
deal and admin professionals can visit and check online users without
leaving Salesforce.

5. TO MAKE SKYPE AVAILABLE IN YOUR
SALESFORCE
• Go to setup, type Skype for Salesforce in the Quick Find box, and then click
Skype for Salesforce.
• Click Skype chat.
• To grant Salesforce access to Skype For Business Integration, click
Authorize Skype for Salesforce and request that your company’s Microsoft
Office 365 direct or sign in.
• Salesforce Skype Integration can be authorized for all Skype users in your
Microsoft Office 365 director. Customers must separately permit Salesforce
to access their Skype for Business accounts if the CEO denies Salesforce
access to Skype for Business.

6. • Enable Notes for your business to allow customers to save visit talks.
• Give representatives access to Skype conversations.
• The sales and management staff at your company can communicate
with one another thanks to the integration of Salesforce and Skype for
Business. Create and delegate an authorization set for Skype users to
representatives to use Skype for Salesforce.

7. • To Grant Skype Conversation Access
• Go to setup, type Permission in the Quick Find box, and then choose
Permission Sets.
• Create a new permission set at this point, or choose an existing one.
• Decide on System Administration, then modify.
• Permission to add a Skype conversation
• Next, save.
• Click Manage Assignments to continue.
• Select the user to whom you want to grant Skype for Salesforce access.
• Add assignments next.

8. • Users to whom you provide the Skype Conversation permission will
receive a banner asking them to sign in to Microsoft Office 365 as soon
as Skype for Salesforce is activated. Users can view who is online and
speak with contacts after connecting their Salesforce account to their
Microsoft Office 365 account.
• Include a Skype for Salesforce Component to Records with the Lightning
App Builder.
• After enabling Skype for Salesforce, use the Lightning App Builder to
add Skype for Salesforce segments to records.

9. • Log in to your Salesforce Skype account.
• Sign in to Skype for Salesforce using your Skype for Business Online
credentials before beginning a Skype call inside of Salesforce.
• Speak with Salesforce using Skype.
• Using Skype for Salesforce, you can communicate with your partners and
check who else is online without ever leaving Salesforce.

10. HOW IS THE SKYPE INTEGRATION
CREATED?
• There are countless benefits for businesses of all sizes, regardless of their
industry, to integrating Salesforce with Skype for Business. This is mainly
because Salesforce Integration with Skype For Business enables your
company’s sales and service representatives to connect quickly,
promoting better client experiences and brand loyalty.

11. FIRST, YOU HAVE TO CREATE AN
ACCOUNT IN OFFICE 365
• -> Select the Sign-in link.
• -> Select theCreate one button.

12. YOU CAN NOW REGISTER FOR AN
ACCOUNT
• -> Make your account’s password right away.
• ->VisitAzure.microsoft.com to access MicrosoftAzure now.
• –> Now click on the Portal button.

13. • ->Type “App Registrations” into the search bar now, and then click on the results.
• Selecting theAdd plus(+) icon, you must now add the registrations. (See the image
the image above)
• After clicking on the “+ New registration” option, you will discover the following screen.
following screen.You have to provide all the necessary details for registration.
registration.
• You are free to provide any redirectURL of your choice.

14. NOW ON THE REGISTRATION RECORD, YOU
HAVE TO PROVIDE/ADD ALL THE API
AUTHORIZATION OF SKYPE HERE
• Select the button labeled “ViewAPI permissions.”
• –Click on the “+Add permission” button.
• –Click the “Skype for business” permission option.
• – Now, you have to give all the permissions related to Delegated andApplications and
then click on the “Add Permissions” box.

15. • You must click the “Grant admin consent for skype-cloud analogy”
button to get all the permissions.
• – Select the button “Grant admin consent for skype-cloud analogy.”
• After clicking on this button, a pop-up message will appear whether you
want to grant consent for the requested permissions for all accounts in
the skype-cloud analogy or not.
• – Select the Yes radio button.
• Once you click the Yes button, you have full access.
• Read more about Salesforce Integration Service
Original Content: Step-by-Step Process of Skype Integration with Salesforce

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