1. The document discusses expectations for team leaders in dealing with conflicts, including taking time to determine goals, listening respectfully to all sides, and responding selectively. 2. It provides tips for leaders such as making time an ally by addressing issues on your own timeline, breathing and protecting yourself by stepping away to reflect calmly, and avoiding name-calling or blaming by focusing on issues not people. 3. The document instructs leaders to listen twice as much as they speak, consider bringing in a third party for wisdom on some situations, and establish empathy by knowing teammates so your true self can be present even in tough calls.

1. ‹#›
THE TOP 4 EXPECTATIONS OF A TEAM LEADER
DEALING WITH TEAM
CONFLICTS

2. ‹#›
Main topics of
interest
Take your time
Determine your goal
Empathy
1
2
5
Listen and be respectful3
Mentors4

3. ‹#›
Module
requirements
To understand how to deal with conflict in your
daily life as a family member, friend, student,
coach, player, teacher and teammate.
It is important to set a standard for being a leader during
difficult situation. Understanding the following steps will
help you work with others when conflicts occur.
Review the following curriculum with a group or by
yourself and reflect on how you as a leader can better
deal with conflict.
Purpose
Instructions

4. Make time your ally1
React and deal with the crisis on your own timeline. Don’t be forced
to address an issue before ready.

5. Breathe and protect yourself2
Take time to step away from the conflict and find a space that enables
calm reflection.

6. Determine your goal and maintain focus3
Make sure that reactions and communication consistently align with
personal and team goals.

7. Speak to who is present4
Don’t speak about or make reference to people not present. Do not
fire off immediate e-messages…wait 12 hours before sending an e-
mail.

8. Avoid name calling and blaming5
Remain focused on the issue, not on placing blame and/or personally
attacking others.

9. Listen to everything, but respond selectively6
Skillful leaders listen twice as much as they speak. Listen but be slow
to respond both verbally and non-verbally.

10. Consider calling in a third side7
While some situations demand a quick decision, key mentors and
peers should be asked to share wisdom.

11. Let your adversary know you8
Establish a base level of empathy in most situations through knowing
your teammates so that you can attempt to present your real self,
even when making a tough call.