Introductory presentation to the National Pre-Owned Standards Coalition (NPOSC)

1. We’re better together. TM

2. The National Pre-Owned Standards Coalition TM is an industry group dedicated to the consistent promotion of national quality standards for pre-owned vehicles. We provide consumers a mechanism to ensure they “get what they pay for” in the purchase of a pre-owned vehicle. Members include executives from the auction, OEM, certification, inspection, remarketing, dealer, lender, vendor, valuation services, service contract, insurance, and other segments of the automotive business. Example of our goals include building consumer awareness of quality pre-owned vehicles, and creating a national standard with the express intent of gaining recognition by valuation guides and lenders. Membership is free, open, and encouraged for all executives in this space. What is NPOSC? What is NPOSC?

4. What is the difference between NPOSC Inspected, NPOSC Approved, and Exceeds NPOSC Standards? - indicates that all of the NPOSC minimum requirements have been inspected and the results documented, all "Required" and "Suggested Repairs" noted. - indicates that all of the NPOSC minimum requirements have been inspected and the results documented, all "Required Repairs" made, and all "Suggested Repairs" noted. - indicates that all of the NPOSC minimum requirements have been inspected and the results documented, all "Required Repairs" AND all "Suggested Repairs" have been made and noted . The Independent Dealer Opportunity NPOSC Standards

5. The NPOSC Minimum Requirements NPOSC Approved Inspection Checklist

6. There are already a number of certification programs out there. Why do we need another one? NPOSC is not a certification or inspection program . It is an industry group, promoting an industry-wide standard. If you already inspect or certify your inventory through an existing program, ask your program provider if they are a member of NPOSC . Chances are, they will be. If they aren’t, suggest they consider becoming a member. The cost is negligible, and the advantages are many. It is in everyone’s best interest to promote a uniform standard. Be sure to use a Certification program or Inspection firm that adheres to NPOSC Standards . Visit www.NPOSC.org for a complete list of companies and certification programs that meet NPOSC Standards . The Independent Dealer Opportunity NPOSC FAQs

7. I’m a private seller. Why should I get my vehicle inspected according to NPOSC Standards? Inspection and Certification programs vary widely. NPOSC is designed to provide a standard of quality for used vehicles. The NPOSC logo in your advertisement sets your vehicle apart from the sea of used cars on the market, and represents a better value to those in the market for a quality used car The Independent Dealer Opportunity NPOSC FAQs

8. What are the benefits to the buyer under the NPOSC program? NPOSC Approved vehicles provide peace of mind, offer less risk, and represent a better value than an ordinary used car. An NPOSC Approved vehicle may also qualify for additional, long-term coverage under various Vehicle Service Contract programs. The Independent Dealer Opportunity NPOSC FAQs

9. I’m a dealer. I already certify my vehicles through another program . Why should I get my vehicles inspected according to NPOSC standards? Franchised dealers may apply for Authorized Inspector status. If you are currently participating in an OEM or other certification program, chances are that your CPO vehicles already meet NPOSC Standards . In addition, the NPOSC program allows you to offer quality vehicles outside your OEM CPO program- and at an extremely affordable cost. More importantly, your customers are looking for vehicles that meet a uniform quality standard. Consumers haven’t the time for or the interest in comparing every certification program. They’re confused about what’s covered, what’s not covered, and who checks what. Confused prospects don’t buy. Offering NPOSC Approved inventory also tells your prospects that you understand and care about their concerns, and that you promote a high-quality, transparent buying experience. The Independent Dealer Opportunity NPOSC FAQs

10. I’m a dealer. How do I get my vehicles inspected according to NPOSC standards? Franchised and select Independent dealers may apply for Authorized Inspector status, allowing them to inspect their own inventory according to NPOSC Standards . Independent dealers may also arrange to have their vehicles inspected by an NPOSC Authorized Inspection firm, which will come to your dealership to perform the inspection. Refer to the list of NPOSC Authorized Inspectors found on the NPOSC.org web site to select an inspection company. Finally, any dealer may elect to use a Certification program or Inspection firm that adheres to NPOSC Standards . This simplifies the process, and saves time and money, too. Visit www.NPOSC.org for a list of companies and certification programs that meet NPOSC Standards . The Independent Dealer Opportunity NPOSC FAQs

11. Who qualifies to be an NPOSC Authorized Inspector? Independent Inspectors, Franchised Dealers, and select Independent Dealers, may all qualify as NPOSC Authorized Inspectors- provided they meet NPOSC Standards . The Independent Dealer Opportunity NPOSC FAQs

12. I’m a private seller. How do I get my vehicles inspected according to NPOSC standards? Can I get my car NPOSC Approved? You may choose from a list of Authorized Inspectors . You will have the option of having the inspection performed at your home or place of business, or by visiting a local inspection facility in your area. Upon completion of the NPOSC inspection, your NPOSC report will indicate what items (if any) would need to be repaired to qualify for NOSPC Approved status. You may have needed repairs performed at a licensed repair facility of your choice. Once those repairs are made, your vehicle qualifies for NPOSC Approved status. The Independent Dealer Opportunity NPOSC FAQs

13. How much does it cost to get a vehicle approved under the NPOSC program? That depends on the inspection firm, the repairs needed (if any), and the program level you select. Inspections begin at $99.00. The Independent Dealer Opportunity NPOSC FAQs

14. What if there isn’t an NPOSC Authorized Inspector in my area? We have inspectors that cover the entire USA. Visit www.NPOSC.org for a complete list. The Independent Dealer Opportunity NPOSC FAQs NPOSC FAQs

15. How do I find an NPOSC Authorized dealer? Look for the NPOSC logo when searching for a pre-owned vehicle, or search on the NPOSC.org web site for dealers in your area. The Independent Dealer Opportunity NPOSC FAQs