The document summarizes observations from visits to different shops. It describes a shoe store with a messy sale section and unappealing items on sale. A bangle shop is described as very small but bright with many light bulbs, though also crammed with broken glass on the floor. A vegetable cart seller is noted to specialize in one type of vegetable, with one tomato seller removing soft tomatoes from his pile. The overall lesson is that there is often unexpected good in people.

1. Observation Lab

3. SALE, SALE EVERYWHERE..
But.. the shoes on sale
were unstacked, ugly
and unappealing

4. Biggest Surprise:
Anything appealing..
Was off my allowance!

5. What did I miss before?
The store was small. But the lights and the
reflective grey tiled floor made it look bigger.
Hidden Opportunities?
More Organization, especially at the
front of the store where the messy
sale section is.

6. THE BANGLE SHOP

7. Glitzy and colourful
…and super crammed!

8. What did I miss before?
There are 34 light bulbs in a room that is as small as
my kitchen. This makes it bright (a little blinding),
attractive, and glosses the sweaty atmosphere.
Hidden Opportunities?
Lots of broken glass bangles on the floor which
is a major safety hazard for the workers in the
store. Should have waste basket nearby.

9. Most surprising thing:
There was no cash register. Pockets of the
worker’s shirts served this purpose.

10. Getting friendly with vegies!

11. What did I miss before?
I had assumed that every cart would have a
range of different vegetables and fruits.
However, almost every ‘sabzi wala’ (person
who sells the vegies) specialized in a particular
vegetable or fruit.

12. Surprised much?
Oh yes! By the honesty of the
tomato seller. From his massive pile
of tomatoes, he was taking out the
ones that had gone soft.
So what did I learn from these
humble vegetable sellers? That
there is always some startling
amount of good in people, where
we never expect it.