Michael Meeks BUS661: Leading Organizational Change (MFV1314A) Green Mountain Resort Instructor:  Paul Frankenhauser April 7, 2013 Image of Change [Use 1-inch margins at the top, bottom, left, and right of every page (unless advised otherwise by your instructor).] [Your paper will benefit from an introduction. The introduction provides you with an opportunity to capture your reader’s attention by indicating what the paper will be about and how you will be describing something or arguing a point. Begin your introduction with an attention grabber i.e.; summary information, anecdote, or startling information. If the attention grabber is only a sentence or two, add one or two more sentences that will lead the reader from your opening to your thesis statement. Usually a statement at the end of your introductory paragraph delineates your thesis, such as: This paper is about/will show…(add your paper’s main points)… ; will suffice] 1. a. Gunter – Gunter portrays the caretaker image of the change because though he is in control of the resort, he is unable to [Writing suggestion--Simplify the sentence by shortening "unable to" to "cannot," "could not," etc.] exercise control explicitly because of restraining internal factors such as high turnover of employees (Palmer, Dunford, & Akin, 2009). Gunter has deployed several strategies and efforts to minimize the turnover to stabilize the operations and service standard at the resort; however [Place comma after "however"] the turnover event is independent of the Gunter’s actions. The inability of Gunter to control turnover rate has convinced him this exercise is failing continually and attempts to take assistance from external sources such as hospitality literature and consultant. Referring to the life-cycle theory, the resort is presently at the elaboration stage with the environmental domains expected to change soon and Gunter is attempting to stabilize the operations of resort so that it could survive on its own. He’s also planning for renewal of resort though restricted severely by turnover rate of employees. b. Hospitality Literature – The hospitality literature conforms to the nurturing image of the change. The literature specified the problems such as the turnover always present in the organization and advised to makes the processes of HR more efficient to reduce its impact on the organization (Palmer, Dunford, & Akin, 2009). The literature recommended that Gunter should nurture the resort by establishing robust processes, despite of his limited capability to influence turnover. The literature defines some problems such as turnover as being [If not a noun (as in "human being"), the word "Being" is hard to imagine; it means "existing." Try to rewrite this without using "being"--with action words like "attending," "working," "living," "experiencing," simply "as"--or even removing "being" completely] wider and those chaotic influences that could not be removed completely. c. The Con ...

1. Michael Meeks
BUS661: Leading Organizational Change (MFV1314A)
Green Mountain Resort
Instructor: Paul Frankenhauser
April 7, 2013
Image of Change
[Use 1-inch margins at the top, bottom, left, and right of every
page (unless advised otherwise by your instructor).]
[Your paper will benefit from an introduction. The introduction
provides you with an opportunity to capture your reader’s
attention by indicating what the paper will be about and how
you will be describing something or arguing a point. Begin
your introduction with an attention grabber i.e.; summary
information, anecdote, or startling information. If the attention
grabber is only a sentence or two, add one or two more
sentences that will lead the reader from your opening to your
thesis statement. Usually a statement at the end of your
introductory paragraph delineates your thesis, such as: This
paper is about/will show…(add your paper’s main points)… ;
will suffice]
1. a. Gunter – Gunter portrays the caretaker image of the change
because though he is in control of the resort, he is unable to
[Writing suggestion--Simplify the sentence by shortening
"unable to" to "cannot," "could not," etc.] exercise control
explicitly because of restraining internal factors such as high

2. turnover of employees (Palmer, Dunford, & Akin, 2009).
Gunter has deployed several strategies and efforts to minimize
the turnover to stabilize the operations and service standard at
the resort; however [Place comma after "however"] the
turnover event is independent of the Gunter’s actions. The
inability of Gunter to control turnover rate has convinced him
this exercise is failing continually and attempts to take
assistance from external sources such as hospitality literature
and consultant. Referring to the life-cycle theory, the resort is
presently at the elaboration stage with the environmental
domains expected to change soon and Gunter is attempting to
stabilize the operations of resort so that it could survive on its
own. He’s also planning for renewal of resort though restricted
severely by turnover rate of employees.
b. Hospitality Literature – The hospitality literature conforms to
the nurturing image of the change. The literature specified the
problems such as the turnover always present in the
organization and advised to makes the processes of HR more
efficient to reduce its impact on the organization (Palmer,
Dunford, & Akin, 2009). The literature recommended that
Gunter should nurture the resort by establishing robust
processes, despite of his limited capability to influence
turnover. The literature defines some problems such as
turnover as being [If not a noun (as in "human being"), the
word "Being" is hard to imagine; it means "existing." Try to
rewrite this without using "being"--with action words like
"attending," "working," "living," "experiencing," simply "as"--
or even removing "being" completely] wider and those chaotic
influences that could not be removed completely.
c. The Consultant – The consultant in the case study portrays
the image of an interpreter of change. He defines the problem
of turnover in the resort in a new way and identifies new
questions that could be the causes for turnover in resort. This
leads to gathering of new information that converts the problem
into the strategic solution for Gunter to ensure a high service
quality from highly motivated employees. The interpreter

3. introduced new dimensions into the scenario by elaborating the
hidden causes of the problem that were [Writing suggestion:
rewrite the sentence to remove "that were"] otherwise not
apparent (Palmer, Dunford, & Akin, 2009). The consultant
provided an alternative interpretation of the turnover that
despite of employees being dissatisfied by the resort, they could
use it as the stepping stone to get employed at bigger resorts.
2. The assumptions derived from the varied change images
provides the solution that Gunter should assume the role of a
mentor, coaching talented employees that are [Writing
suggestion: rewrite the sentence to remove "that are"] highly
motivated and willing to acquire excellent and polished skills
that would help them grow in their career. The resort was to be
promoted as the stepping stone towards [The preferred spelling
is "toward"] great [Writing suggestion: "great" is an
overworked word, too frequently seen, and too vague. It has too
many meanings: huge, superior, numerous, etc. Use a more
specific adjective] careers amongst the employees because of
the work experiences and training it provides to the employees.
With the realization and implementation of this dimension of
turnover problem, Gunter used this to hire highly motivated and
talented employees that provided excellent customer service.
The turnover of the employees was not treated as the problem
rather a regular phenomenon as the resort had ample candidates
available for replacement.
3. Applying [Indent the first line of each paragraph 5 spaces.
Use the tab key, which should be set at five spaces, or ½ inch.
See APA, p. 289.] a coach image to the turnover problem,
Gunter could intentionally mentor the employees to remain
loyal to the organization. Gunter is already portraying the
caretaker image and coach image would be an extension of
caretaker image in this scenario. Gunter in attempting to instill
the right values and skills in the employees might be able to
retain employees and decrease the turnover rate of the
employees. Another image that could lead interesting insights
is the navigator image. This would lead to the perception that

4. though Gunter can minimize the operation problems such as the
poor service level, the eventual problem of employee turnover
would remain. The problem of turnover could be attributed to
the competing interests of employees to join a bigger resort.
4. The case study provides an excellent example of not sticking
to one image only because different perspectives could led to
altered insights. Gunter through his caretaker image always
considered turnover a problem and deployed all the strategies to
retain employees. However, when the consultant applied his
interpreter image the employee turnover ceased to be a problem
for Gunter, rather it became an opportunity for him to take
advantage of the lines of candidates that are [Writing
suggestion: rewrite the sentence to remove "that are"] willing to
work for his resort. He used that insight to be sure of excellent
customer service.
Using [Indent the first line of each paragraph 5 spaces. Use
the tab key, which should be set at five spaces, or ½ inch. See
APA, p. 289.] just one frame of that image only would keep the
insight and analysis of the situation incomplete because one
image covers only one dimension of the situation (Palmer,
Dunford, & Akin, 2009). Unless, two or more images are
applied, the 360 degree view of the problem could not be
afforded. The use of more images provides several insights that
could be combined to lead to a more well-formulated solution to
the problem.
Reference
Palmer. I., Dunford, R., & Akin, G. (2009). Managing
organizational change: A multiple
perspectives approach (2nd ed.). New York, NY:
McGraw-Hill.

5. Applied Writing
Semester Two Assignment 2
Discuss one of the following themes in Marjane Satrapi’s
graphic novel Persepolis
1. The glorification of personal beliefs
2. The effects of oppression on individuality
3. The deleterious effects on family structure
4. The impact of suppression on society
5. The suppression of women in a patriarchal society
6. The conflict of fundamentalist and Western ideals
7. The conflict between the ideologies of capitalism and
communism
8. Conflict
9. Loss of faith
10. Degradation of morale through difficult times
11. The power of conformity
12. Loss of innocence
13. The effects of a cultural revolution
14. The manipulation of the majority by the media
15. The use of euphemism to protect the innocence of children
16. The loss of freedom in a totalitarian society
17. The impressionable nature of children
18. Glorification of leaders
19. The struggle between traditional and modern ideals
20. Man vs. Society
21. The importance of family through crises
22. The oppressive power of the government
23. Humanity’s dependence on a higher being/entity
24. The manipulation of government
25. Living with contradictions
26. Hypocrisy
Notes:
· The assignment must be presented either as a report or as an

6. essay. Marks will be awarded for structure, style and
presentation
· The assignment must be a minimum of 1500 words and a
maximum of 1,600 words.
· The assignment should be written in Arial or Times New
Roman, 12PT with a line spacing of 1.5.
· A title page and bibliography are required
· The assignment is due no later than Friday, May 17th at 17.00
and is to be sent to [email protected]