Haglund Department Store is facing increased competition and declining profits. Management is designing a balanced scorecard to address key issues of high accounts receivable balances and unsold seasonal inventory. Potential performance measures were suggested to track these areas.

1. CASE 12–23 Balanced Scorecard
Haglund Department Store is located in the downtown area of a
small city. While the store had been profitable for many years,
it is facing increasing competition from large national chains
that have set up stores on the outskirts of the city. Recently the
downtown area has been undergoing revitalization, and the
owners of Haglund Department Store are somewhat optimistic
that profitability can be restored.
In an attempt to accelerate the return to profitability,
management of Haglund Department Store is in the process of
designing a balanced scorecard for the company. Management
believes the company should focus on two key problems. First,
customers are taking longer and longer to pay the bills they
incur using the department store’s charge card, and the company
has far more bad debts than are normal for the industry. If this
problem were solved, the company would have more cash to
make much needed renovations. Investigation has revealed that
much of the problem with late payments and unpaid bills results
from customers disputing incorrect charges on their bills. These
incorrect charges usually occur because salesclerks incorrectly
enter data on the charge account slip. Second, the company has
been incurring large losses on unsold seasonal apparel. Such
items are ordinarily resold at a loss to discount stores that
specialize in such distress items.
The meeting in which the balanced scorecard approach was
discussed was disorganized and ineffectively led—possibly
because no one other than one of the vice presidents had read
anything about how to build a balanced scorecard. Nevertheless,
a number of potential performance measures were suggested by
various managers. These potential performance measures are:
a. Percentage of charge account bills containing errors.
b. Percentage of salesclerks trained to correctly enter data on
charge account slips.

2. c. Average age of accounts receivables.Page 557
d. Profit per employee.
e. Customer satisfaction with accuracy of charge account bills
from monthly customer survey.
f. Total sales revenue.
g. Sales per employee.
h. Travel expenses for buyers for trips to fashion shows.
i. Unsold inventory at the end of the season as a percentage of
total cost of sales.
j. Courtesy shown by junior staff members to senior staff
members based on surveys of senior staff.
k. Percentage of suppliers making just-in-time deliveries.
l. Sales per square foot of floor space.
m. Written-off accounts receivable (bad debts) as a percentage
of sales.
n. Quality of food in the staff cafeteria based on staff surveys.
o. Percentage of employees who have attended the city’s
cultural diversity workshop.
p. Total profit.
Required:
1. As someone with more knowledge of the balanced scorecard
than almost anyone else in the company, you have been asked to
build an integrated balanced scorecard. In your scorecard, use
only performance measures listed previously. You do not have
to use all of the performance measures suggested by the
managers, but you should build a balanced scorecard that
reveals a strategy for dealing with the problems with accounts
receivable and with unsold merchandise. Construct the balanced
scorecard following the format used in Exhibit 12–5. Do not be
concerned with whether a specific performance measure falls
within the learning and growth, internal business process,
customer, or financial perspective. However, use arrows to
show the causal links between performance measures within
your balanced scorecard and explain whether the performance
measures should show increases or decreases.
2. Assume that the company adopts your balanced scorecard.

3. After operating for a year, some performance measures show
improvements, but not others. What should management do
next?
3.
· a. Suppose that customers express greater satisfaction with
the accuracy of their charge account bills but the performance
measures for the average age of accounts receivable and for bad
debts do not improve. Explain why this might happen.
· b. Suppose that the performance measures for the average
age of accounts receivable, bad debts, and unsold inventory
improve, but total profits do not. Explain why this might
happen. Assume in your answer that the explanation lies within
the company.
MIDWESTERN STATE UNIVERSITY
DEPARTMENT OF COMPUTER SCIENCE
CMPS 3023: Logic Design
Spring semester 2019
Project Assignment
03/07/2019 - due on April 24, 2019
This project is to be performed either individually or by a group
of at most 4 students.

4. Use the VHDL compiler or the graphical designer and simulator
to design tiny processor
able to execute a mini version of the ARM Thumb instruction
set in accordance with the
specifications below.
For this project, you are to design (using VHDL and
components design or schematics
capture) and simulate an 8-bit processor (8-bit registers), which
includes two registers R0
and R1, able to execute the instruction set shown on table 1.
Table 1. Mini version Thumb Instruction set
Mnemonic Action
ADD Rd,Rs1,Rs2 Add Rs1 and Rs2, stores in Rd 0001 100k
kkss sddd
ADD Rd,Rs1,#k Add Rs1 and #k, stores in Rd 0001 110k kkss
sddd
SUB Rd,Rs1,Rs2 Subtract Rs2 from Rs1, stores in Rd 0001
101k kkss sddd
SUB Rd,Rs1,#k Subtract #k from Rs1, stores in Rd 0001 111k
kkss sddd
EOR Rd,Rs Xor Rs and Rd, stores in Rd 0100 0000 01ss sddd

5. MOV Rd,#K Move 8 bit value to Rd 0010 0ddd kkkk kkkk
AND Rd,Rs Ands Rs and Rd, stores in Rd 0100 0000 00ss sddd
NEG Rd,Rs Complements Rs, stores in Rd 0100 0010 01ss sddd
LSL Rd,Rs,#1 Left shifts Rs by 1bit, stores in Rd 0000 0000
01ss s ddd
LSR Rd,Rs,#1 Right shifts Rs by 1bit, stores in Rd 0000 1000
01ss s ddd
OUT Rs Displays contents of Rs 1101 1111 0000 0sss
kkk,sss: source register; ddd: destination register; R0 = 000, R1
= 001
The block diagram of the mini version Thumb processor is
shown on Figure 1. The
machine has 18 input signals and 14 output signals. The 18
input signals consist of 16 bits
used for instructions and 2 extra bits used to clock the
operations: one clock signal will
command the execution of the operation (EXE) and the other
will update the destination
register (UPD) (these two bits cannot be zero at the same time).
The 14 output bits are
connected to two seven-segment displays and should show the
value contained in R0 (in

6. hexadecimal format), except when instructed to do it differently
by the instruction OUT.
Coding example: MOV R0,5 in binary 0010 0000 0000 0101
MOV R1,13 in binary 0010 0001 0000 1101
MOV ADD R1,R0,R1 in binary 0001 1000 0000 1001
VERY IMPORTANT:
1. Clock signals activate circuit components when they are zero.
2. 7-segment lights go ON when their signal is zero (OFF when
it is one)
Project report:
Use computer word processing and drawing tools of your choice
to generate your report.
It must consist of the following items:
1. Block diagram of the circuit implementation (show major
components like registers,
logic units, multiplexers, connections, etc.).

7. 2. Printout of the circuit schematics or VHDL code used to
implement the design.
3. Electronic copy of the .vhd or the .bdf file required to run the
simulation.
4. Brief description of the experiment with a FPGA
implementation.
Your project is due on April 24, 2019. You need to start
working NOW!!!! Anything
that you try to do in the last week before the due date will not
work for sure. Time is an
important factor in this project. If you write your solution in
VHDL and the entire
solution has less than 3 entities described, then your maximum
grade is 50. If your
project does not work or you cannot justify why it does not
work, then your grade will be
zero. Acceptable justifications are based on software limitations
only, and in this case you
must show you had every component defined and tested and
only the integration failed.
Failure in reporting the FPGA implementation experiment will

8. reduce your grade by ten
points. NO EXTENSIONS!!
Thumb mini
micro
processor
x15
x13
x11
x9
x7
x5
x3
x1
upd
exe
AL

9. b0
b5 b1
b4 b6 b2
b3
a0 to a6
a0
a5 a1
a4 a6 a2
a3
b0 to b6