1. Art: Business Service Management (BSM) Implementations
Art Education: IT Service Management
Architecture: Framework
Architecture Education: Business Process Improvement and re-engineering
Art: Service Delivery Tools
Art Education: Application Performance Management (APM)
Architecture: BSM Framework
Architecture Education: Service Operation Processes
Be human when making Integrations and Deployments
Have a point of view when working towards social collaboration
Mobile content
Active Content Delivery
Performance Improvement
New Product Development