Empowerment and pharmacovigilance

Empowerment and
Pharmacovigilance
Baltzidis Anastasios, Qualified Person
Nicosia, 17-Sep-2015

Contents
Definition
What is a community?
What is the core of the empowerment ?
The characteristics of the power
What we mean by power?
The empowerment as business process
How empowers employees ?
How ensure that employees stay motivated ?
What is a culture of safety?
Empowerment and Pharmacovigilance | Anastasios Baltzidis | 17-Sep-2015 |
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Empowerment and Pharmacovigilance | Anastasios Baltzidis | 17-Sep-2015 | 3
Empowerment is a process that challenges our
assumptions about the way things are and can be.
 It challenges our basic assumptions about
power, helping, achieving, and succeeding.
 It is a process that fosters power in people/
employees for use in their communities/ work by
acting on issues they define as important. ex.
safety
Definition

A community can be defined as a occupational group
sharing common characteristics or interests and
perceived or perceiving itself as distinct in some respect
from the larger society within which it exist ex. the
business community, the community of the medical
representatives
What is a community?

At the core of the concept of empowerment is the
idea of power.
The possibility of empowerment depends on two
things:
 The power can change.
 The power can expand.
What is the core of the empowerment ?

Change: If power cannot change, if it is inherent
in positions or people, then empowerment is not
possible, nor is empowerment conceivable in any
meaningful way. In other words, if power can
change, then empowerment is possible.
Expand: The concept of empowerment depends
upon the idea that power can expand. This
second point reflects our common experiences of
power rather than how we think about power.
The characteristics of the power

Power is often related to our ability to make others do
what we want, regardless of their own wishes or interests
(Weber, 1946).
What we mean by power?
As consequence:
 Power does not exist in isolation nor is it inherent in
individuals. Power exists within the context of a
relationship between people.
 Since power is created in relationships, power and
power relationships can change.
 As consequence the empowerment as a process of
change becomes a meaningful and powerful concept.

 In a general way empowerment is a multi-dimensional
social process that helps people gain control over their
own lives in order to act on issues that they define as
important.
 In a more limited notion is a multi-dimensional
business process that helps employees to gain control
over their own professional lives in order to act on
issues that they define as important ex. safety
 As result empowerment is a business process that
fosters power in employees, for use in their work, by
acting on issues that they define as important ex.
safety
The empowerment as business process (1 of 3)

 We must change individually to enable us to
become partners in solving the complex issues of
patient safety facing us.
 In collaborations based on mutual respect, diverse
perspectives, and a developing vision, employees
work toward creative and realistic solutions.
 This synthesis of individual and collective change of
the employees is our understanding of an
empowerment business process.

The focus is on the connection between individual action
and business action, encouraging individual change
through training sessions and discussions, and
supporting business action through participants' efforts to
change their business context:
ex. a centric patient safety approach.

While we cannot give employees power and we cannot
make them "empowered," we can provide the
opportunities, resources and support that they need to
become involved themselves.
Teach employees skills and knowledge that will
motivate them to take steps to improve their patient
safety knowledge - to be empowered.
How empowers employees ?

 Company Head and top executives should develop
a proactive business culture to ensure employees
stay motivated to take initiative
 The business management can establish and drive
this type of culture through leading by example.
 Employees should want to be leaders in their
workplace because they truly believe in the culture
and goals presented by their business
management.
How ensure that employees stay motivated ?

 In the field of patient safety, the phrase “culture of
safety” is used to describe an environment that
encourages full and open disclosure of medical
errors, near-misses and other actual or potential
unanticipated adverse events.
 In practice, a culture of safety promotes employee
communications, teamwork and patient-focused care.
What is a culture of safety? (1of 2)

Central to a culture of patient safety is AOCUD:
 Acknowledgement that an adverse event or near-
miss took place.
 Open conversation with the patient and/or the
patient’s family about that event.
 Commitment by the business and health care
professionals to investigate the event.
 Understand how it happened.
 Determine what steps should be implemented to
prevent a similar event from happening in the future.
What is a culture of safety? (2of 2)

Empowerment and pharmacovigilance

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