The document provides instructions for analyzing photographs of people complaining and making a complaint as a customer. It asks the reader to look at photos and answer questions about who is in them, where they are, what they may be complaining about, what they are saying and their tone, how others may respond, and what may happen as a result. It then prompts the reader to imagine being a customer in one of the situations and to clearly state their expectations while remaining polite in making a complaint.

1. Complaining
1 Look at the photographs and think about the answers to the questions below.
Then describe the photographs.
1 Who are the people in the photos?
2 Where are they?
3 What do you think the people might be complaining about?
4 What are they saying and what is their tone of voice?
5 How do you think the other people will respond?
6 What do you think will happen as a result?
2 Read the task and make a complaint. Remember to state clearly what you
expect and to be polite.
Task
Imagine you are a customer in one of the situations in the photos. Make a complaint.