Well.ca
 Ali Asaria
   Velocity 101
 September, 2009
What makes a
company amazing?
Great companies
put their customers
        first.
Quality of Service
• Free shipping
• Don’t time calls
• Pay for returns
• Hand-written notes
• Clear 1-800 #
Great companies
are transparent.
Great companies
are in this for the
    long haul.
Great companies
   are always
   innovating.
Great companies
are Lean and Agile.
Great companies
   are always
measuring, always
    learning.
Our Customers
Our Customers
Our Customers

      • Women
      • Ages 25-39
      • 3:00 PM peak
      • 85% Urban
Great companies
 are competitive.
They want to win.
Great companies
  are not built
   overnight.
Great companies
 are always looking
to expand 10X, 20X,
   100X. They are
       hungry.
Garnier
 Pampers
 Pantene
              Number of Products on
Burt’s Bees         Well.ca
  Biore
  Kotex
  L’Oreal
 Slimf...
Great companies
 don’t market.
Great companies
invest in themselves
 by investing in their
  value proposition.
Do something
 interesting.

          launch of
        free shipping




 2006   2007       2008
Great companies
   are always
   executing.
Great companies
  don’t create
 products, they
create religions.
Livechat from a little while ago:
“Lots of products to choose from, easy navigation, fast
easy checkout, and super-fast shipping!!! Fast, zippy,
and totally...
Great companies
invest in their staff.
Well.ca
 Ali Asaria
What Makes a Company Amazing? Velocity 101 Presentation, September 2009
What Makes a Company Amazing? Velocity 101 Presentation, September 2009
What Makes a Company Amazing? Velocity 101 Presentation, September 2009
What Makes a Company Amazing? Velocity 101 Presentation, September 2009
What Makes a Company Amazing? Velocity 101 Presentation, September 2009
What Makes a Company Amazing? Velocity 101 Presentation, September 2009
What Makes a Company Amazing? Velocity 101 Presentation, September 2009
What Makes a Company Amazing? Velocity 101 Presentation, September 2009
What Makes a Company Amazing? Velocity 101 Presentation, September 2009
What Makes a Company Amazing? Velocity 101 Presentation, September 2009
Upcoming SlideShare
Loading in …5
×

What Makes a Company Amazing? Velocity 101 Presentation, September 2009

4,020 views

Published on

Published in: Business, Technology
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
4,020
On SlideShare
0
From Embeds
0
Number of Embeds
2,744
Actions
Shares
0
Downloads
18
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

What Makes a Company Amazing? Velocity 101 Presentation, September 2009

  1. 1. Well.ca Ali Asaria Velocity 101 September, 2009
  2. 2. What makes a company amazing?
  3. 3. Great companies put their customers first.
  4. 4. Quality of Service • Free shipping • Don’t time calls • Pay for returns • Hand-written notes • Clear 1-800 #
  5. 5. Great companies are transparent.
  6. 6. Great companies are in this for the long haul.
  7. 7. Great companies are always innovating.
  8. 8. Great companies are Lean and Agile.
  9. 9. Great companies are always measuring, always learning.
  10. 10. Our Customers
  11. 11. Our Customers
  12. 12. Our Customers • Women • Ages 25-39 • 3:00 PM peak • 85% Urban
  13. 13. Great companies are competitive. They want to win.
  14. 14. Great companies are not built overnight.
  15. 15. Great companies are always looking to expand 10X, 20X, 100X. They are hungry.
  16. 16. Garnier Pampers Pantene Number of Products on Burt’s Bees Well.ca Biore Kotex L’Oreal Slimfast Durex Maalox Visine ...
  17. 17. Great companies don’t market.
  18. 18. Great companies invest in themselves by investing in their value proposition.
  19. 19. Do something interesting. launch of free shipping 2006 2007 2008
  20. 20. Great companies are always executing.
  21. 21. Great companies don’t create products, they create religions.
  22. 22. Livechat from a little while ago:
  23. 23. “Lots of products to choose from, easy navigation, fast easy checkout, and super-fast shipping!!! Fast, zippy, and totally un-hassley! Great customer service, and communication!!! Thanks!!! :)” Susan - Stella, Ontario
  24. 24. Great companies invest in their staff.
  25. 25. Well.ca Ali Asaria

×