For retailers, the true test of endurance is just now beginning. Traditional strategies for building loyalty and driving sales are becoming obsolete. Time is of the essence. In a race to get customers' attention, retailers need to deliver new ideas to customers within weeks, not years.
In this presentation Robin Copland from ThoughtWorks Americas discusses the imperative for organisational change, Next Generation Retail Architecture and techniques for driving innovation faster. The shares insights from working with global retailers including Gap Inc. and Natural Markets Food Group who have been changing the game in retail.